http://alexking.org/blog/2004/04/21/selling-software Alex King's blog - software, photography, sports, etc. Thu, 18 Mar 2010 01:02:06 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://alexking.org/blog/2004/04/21/selling-software/comment-page-1#comment-1584 Christian Thu, 22 Apr 2004 08:02:59 +0000 http://www.alexking.org/blog/2004/04/21/selling-software/#comment-1584 I think a bad policy is to charge customers for support, as some big companies do. They really shouldn't, I think, because if a customer has a problem, it's the companies fault. (Imho, that is.) Because they either developped a bad program or they have insufficent documentation out there. Also, don't let people search for contact information - let them find it. And keep websites accessible for as many browsers as possible... (I guess you shouldn't have any problems with any of the points I made... ;) ) I think a bad policy is to charge customers for support, as some big companies do.
They really shouldn’t, I think, because if a customer has a problem, it’s the companies fault. (Imho, that is.)
Because they either developped a bad program or they have insufficent documentation out there.
Also, don’t let people search for contact information – let them find it.
And keep websites accessible for as many browsers as possible…
(I guess you shouldn’t have any problems with any of the points I made… )

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