I feel Brent’s pain.
I’ve had this happen a number of times with free trial sign-ups, information requests, support e-mails, etc. It’s just way too much work for both ends of the conversation to be effective.
Let’s say someone wants to be a good netizen about this, and after signing up for a free trial of Tasks Pro™ they go to their
So far I’ve generally been willing to jump through one hoop for people, but it’s just the wrong solution to the problem.