Comments on: How to Frustrate Your Customers http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers Alex King's blog - software, photography, sports, etc. Fri, 29 Aug 2008 03:27:15 +0000 http://wordpress.org/?v=2.2.3 By: alexking.org: Blog http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers#comment-4257 alexking.org: Blog Wed, 23 Feb 2005 22:53:42 +0000 http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers#comment-4257 <strong>How to Lose Customers</strong> Perhaps I spoke too quickly in defending Kensington in the comments of my previous post. I got an e-mail confirmation that my order was cancelled, then a day later I got an shipment notification e-mail on the cancelled order. Sure enough, the product s... How to Lose Customers
Perhaps I spoke too quickly in defending Kensington in the comments of my previous post. I got an e-mail confirmation that my order was cancelled, then a day later I got an shipment notification e-mail on the cancelled order. Sure enough, the product s…

]]> By: Ajay http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers#comment-4137 Ajay Wed, 16 Feb 2005 10:53:01 +0000 http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers#comment-4137 I know what this feels like. I can't stop cursing a lot of companies and vendors I need to deal with simply because of their inefficiency! BTW: Where do I find all the smileys you have? I know what this feels like. I can’t stop cursing a lot of companies and vendors I need to deal with simply because of their inefficiency!

BTW: Where do I find all the smileys you have?

]]> By: Alex http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers#comment-4134 Alex Tue, 15 Feb 2005 21:35:01 +0000 http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers#comment-4134 That may be the case in some situations, but I don't believe that is what is happening here. That may be the case in some situations, but I don’t believe that is what is happening here.

]]> By: Steve Eyre http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers#comment-4133 Steve Eyre Tue, 15 Feb 2005 20:43:12 +0000 http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers#comment-4133 I often believe it isn't just a problem these companies have - its almost as if they are forcing you to have a hard time in order to cancel their orders. While they may be breaking no laws, since you most definitely can cancel your order, they put it in such a difficult place, that they might hope an average customer might not have the time to go trough with the stress of cancelling, therefore holding on to your money. Or maybe, I'm just paranoid! I often believe it isn’t just a problem these companies have - its almost as if they are forcing you to have a hard time in order to cancel their orders. While they may be breaking no laws, since you most definitely can cancel your order, they put it in such a difficult place, that they might hope an average customer might not have the time to go trough with the stress of cancelling, therefore holding on to your money. Or maybe, I’m just paranoid!

]]> By: Bryan Villarin http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers#comment-4132 Bryan Villarin Tue, 15 Feb 2005 19:47:24 +0000 http://alexking.org/blog/2005/02/15/how-to-frustrate-your-customers#comment-4132 Thanks for posting this. It's good for people to hear things that annoy them, so hopefully companies will learn and fix their mistakes. The little things add up to a big deal. ;) Thanks for posting this. It’s good for people to hear things that annoy them, so hopefully companies will learn and fix their mistakes. The little things add up to a big deal. ;)

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