It may seem strange that I’m recommending OWC after having half the RAM1 I got from them failed last night2. However, the excellent service I got on the phone this morning has them solidly in my good graces again.
The fellow I spoke with on the phone was friendly and competent (a rarity in the phone service dept.). He explained their RMA process: they e-mail me a UPS label that I print and use to send in the bad RAM, they send me new RAM.
I explained that I wanted to place an order for another hard drive (I’m not trusting that WD drive) and asked if I could order additional RAM at the same time, to be refunded when they received the RMA’d RAM. He then offered me their “cross ship” RMA option – basically, they authorize (but don’t charge) the amount of the RAM on my credit card and send out the new RAM today. I send in the RMA’d RAM and they remove the authorization from my credit card when they receive it. Awesome!
UPDATE: the saga continues.