It may seem strange that I’m recommending OWC after having half the RAM1 I got from them failed last night2. However, the excellent service I got on the phone this morning has them solidly in my good graces again.
The fellow I spoke with on the phone was friendly and competent (a rarity in the phone service dept.). He explained their RMA process: they e-mail me a UPS label that I print and use to send in the bad RAM, they send me new RAM.
I explained that I wanted to place an order for another hard drive (I’m not trusting that WD drive) and asked if I could order additional RAM at the same time, to be refunded when they received the RMA’d RAM. He then offered me their “cross ship” RMA option - basically, they authorize (but don’t charge) the amount of the RAM on my credit card and send out the new RAM today. I send in the RMA’d RAM and they remove the authorization from my credit card when they receive it. Awesome!
I then placed the order for the HD separately. I’ll be picking up another FireWire enclosure from CoolerExpress for the WD drive and I can add it to my backup system, or use it as additional storage.
UPDATE: the saga continues.
- Probably only one of the 2 DIMMs in the pair, but since they have to be installed in pairs… [back]
- And especially after Adam had to RMA his RAM to OWC as well. [back]
Popularity: 4% [?]
Adam Tow adds this Comment:
Wish I had known about the cross-ship option. No worries now, as my 4GB sticks arrived just in time for Aperture!
December 1st, 2005 at 12:17 pm
Chris Meller adds this Comment:
I don’t remember reading anywhere what brand of RAM you’d ordered (although I could have easily missed it since I can’t afford to buy any for myself). I assume (given your WD / Hitachi preference) that it was a quality name brand?
December 1st, 2005 at 1:10 pm
alexking.org: Blog adds this Trackback:
RAM Install, Take 3
After the RAM failed the first two times I tried to get it all installed, I wasn’t too optimistic when I received my second set of RMA’d DIMMs today. So far, things seem to be working ok with the additional RAM.
My saga went something lik…
December 8th, 2005 at 5:25 pm
All Narfed Up » Blog Archive » Finally with new hard drive and external enclosure adds this Pingback:
[…] The bad news is that after receiving the Bytecc ME-740U2F External Enclosure I was going to use for the older HD, I’ve had two corruptions or something. (I hope it’s not the external enclosure - Alex uses the same one.) […]
March 20th, 2006 at 7:17 pm
More RAM Problems | alexking.org adds this Pingback:
[…] Other World Computing - great service and people, but I don’t trust their RAM anymore) back twice before I could boot up the machine with the RAM in […]
April 18th, 2007 at 11:21 am
PowerMac G5 Quad RAM Fix (fans on full blast, won’t boot) | alexking.org adds this Pingback:
[…] OWC’s RMA Policies 2005-12-01 […]
April 18th, 2007 at 11:24 am
John adds this Comment:
I wish I had your kind of luck. I bought a PCI SATA card from OWC. It arrived a week ago dead. I’ve been trying to get an RMA for a week but no luck so far.
April 16th, 2008 at 12:51 pm