The Sprint CSR I talked to today told me that it’s impossible to switch the primary phone number on a shared plan1. I’m having trouble accepting this; it seems like the sort of thing that could be done if someone cared enough to make it happen.
I don’t think that what I’m trying to do is that difficult. There are three lines (phone numbers) on my current plan. All I want to do is make the primary phone number on the account line B instead of line A so that I can move the phone number for line A (then re-activate line A with a different number) without cancelling the entire plan for all the lines. If I’m not able to do this, instead of moving just the one phone number I might have to cancel the entire account and move all three (which I’d rather not do).
Anyone know someone at Sprint that I could talk to?
UPDATE: Resolution in the comments.
- I also asked “What happens if I move and want to just change the phone number?” The answer was that I can’t do that without cancelling the current plan and getting a new plan - this seems unlikely to me. [back]
Popularity: 7% [?]
Chris adds this Comment:
I sent you an email Alex, via your contact form on this site.
Hope that helps.
April 25th, 2006 at 8:57 am
Alex adds this Comment:
I’m dropping your guy a note now. Thanks Chris!
April 25th, 2006 at 8:58 am
Scott McNulty adds this Comment:
I don’t know anyone, but I just read this blog post that might be of some help:
http://outtacontext.[...]000342.shtml
April 25th, 2006 at 3:08 pm
Alex adds this Comment:
Thanks Scott, I haven’t heard from the other fellow so this looks like a good course of action to take.
April 25th, 2006 at 3:27 pm
Alex adds this Comment:
Scott, thanks for the tip - it worked! Once I managed to bull my way into the Retention department, the fellow was quite capable and changed the primary number on the account without hassle.
April 25th, 2006 at 5:58 pm
Chris adds this Comment:
If you ever need Retention from TMO, just say “Cancel” when prompted by the IVR. Their name for it is “Advanced General Care”.
April 25th, 2006 at 10:18 pm
Jeff adds this Comment:
Alex, glad my blog post could be of help!
April 26th, 2006 at 3:37 am
Dougal Campbell adds this Comment:
Heh, I was going to direct you to that article, too. I just sent that link to my in-laws the other day, because they’ve been wanting to upgrade their phones, but they keep putting it off, because they dread the hassle.
April 27th, 2006 at 10:57 am
Cell Phone Out of Order | alexking.org adds this Pingback:
[…] UPDATE: 2007-01-12: Finally, after about 3 hours with tech support and multiple escalation tickets that yielded no results over the last 2-3 days, I contacted the retention department and got it fixed within a couple of hours. I should have known better, always use the retention department. […]
April 18th, 2007 at 12:12 pm
Jeric adds this Comment:
i’ve been a sprint csr for 3months only.. but from what i’ve known. its possible.. telling me that cellphone A with cellphone B number.. and cellphone B with cellphone A number.. and then change the cellphone A number with a different one.. yup. its possible but it would take a lil time switching and programming the 2 phones..
October 10th, 2007 at 6:18 am