Comments on: Providing Support http://alexking.org/blog/2006/09/18/providing-support Alex King, Denver Web Developer Thu, 09 Feb 2012 18:02:12 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Matt http://alexking.org/blog/2006/09/18/providing-support#comment-31280 Matt Tue, 19 Sep 2006 00:46:12 +0000 http://www.alexking.org/blog/2006/09/18/providing-support/#comment-31280 Yeah, wasn't really meaning to imply that it was a shortcoming of Alex's, more just expanding on the original thought. Yeah, wasn’t really meaning to imply that it was a shortcoming of Alex’s, more just expanding on the original thought.

]]> By: Geof F. Morris http://alexking.org/blog/2006/09/18/providing-support#comment-31279 Geof F. Morris Mon, 18 Sep 2006 23:16:12 +0000 http://www.alexking.org/blog/2006/09/18/providing-support/#comment-31279 While I agree, Matt, my experience with Alex is that he writes good FAQs and documentation largely based on user input. While I agree, Matt, my experience with Alex is that he writes good FAQs and documentation largely based on user input.

]]> By: Matt http://alexking.org/blog/2006/09/18/providing-support#comment-31277 Matt Mon, 18 Sep 2006 22:36:04 +0000 http://www.alexking.org/blog/2006/09/18/providing-support/#comment-31277 Follow up to this should be interesting. I find that it can be beneficial to involve an "outsider" to help write documentation as well, since as the developer it's easy to assume something is known, or not realize it could even be a question. Follow up to this should be interesting.

I find that it can be beneficial to involve an “outsider” to help write documentation as well, since as the developer it’s easy to assume something is known, or not realize it could even be a question.

]]> By: Geof F. Morris http://alexking.org/blog/2006/09/18/providing-support#comment-31276 Geof F. Morris Mon, 18 Sep 2006 21:47:35 +0000 http://www.alexking.org/blog/2006/09/18/providing-support/#comment-31276 I approve this entry. ;) I approve this entry. ;)

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