Comments on: Invisible Shield Review #2

By: Jesus

Jesus — Thu, 04 Sep 2008 06:25:37 +0000

I think you are acting like a typical American consumer. The deal was extended to you as an offer to retain you as a repeat customer, you tried to trick them into using the offer against it’s ultimate intent, they said no, you acted like a douche. The customer, it needs to be said, is so very often fucking wrong. Maybe China does need to take the world away from you Americans.

By: Scott

Scott — Mon, 15 Oct 2007 20:28:49 +0000

@Bill — Thanks for the link to Best Skins ever. I was trying to purchase another full-iphone skin from ShieldZone and noticed their shipping had changed to the point where it would take weeks to get my skin or would cost me 70% of the cost of skin to get it this week.

Plus, having put the ShieldZone skin on my last iPhone, I can tell by the high-res photos that the Total Body Skin will work better on the corners of the iPhone. The Invisible Shield has little drop-shaped cut-outs that are tough to apply (for me, anyway).

I spent 30 minutes trying to get the corners as neat as possible and the cuts just didn’t lay very nice. Hopefully the TBS from Best Skins will be better.

By: Jay

Jay — Mon, 15 Oct 2007 18:09:32 +0000

I placed an order on Sept 29th, received the wrong item, emailed them last Monday (a week ago), still haven’t received a response, and their phone number doesn’t work (its just a looping automated message tellign me to leave a message, which you can’t because the message loops).

I’ve placed about 6 orders for 8 shields, and I am not happy with their customer service, even for repeat customers.

By: motherduce

motherduce — Mon, 09 Apr 2007 04:18:33 +0000

Alex - I feel you here. I had the same experience with Adobe over the last couple weeks over Lightroom and a 15% discount. Instead of just crediting my card or account the 15%, I had to spend 6 weeks taking care of a Letter of Destruction and then battling with their online help because the coupon code I had tried to use expired in the meantime. So aggravating.

Glad you are focused on customer service - it’s what’s important, period.

By: Phillip

Phillip — Thu, 05 Apr 2007 02:57:47 +0000

With permission from Alex, I am sharing this email which was sent to him today - - -

Alex,

I wanted to write you and apologize for your recent negative experience with ShieldZone.
Also, I wanted to thank you, because this issue has always been an ongoing concern for us. When we saw your posting. it made us reconsider and re-evaluate our process which then led to a decision to make a change.

Here is our new policy:

When we offer a sale on a specific item, and any customer has purchased that item within the last 30 days, we will honor the sales price for that customer.

Alex, I have always been a HUGE supporter of over-the-top customer service, and we at ShieldZone have tried very hard to provide that kind of service to all of our customers. I hope this new policy accomplishes that goal.

Warm Regards,

Phillip Chipping, Founder
ShieldZone Corporation
www.invisibleshield.com

- - -

In closing, I would like to say two things to address other comments made here.

1 - when coming up with policies and procedures, it’s hard to know up-front exactly what to do. It’s only with the feedback from customers that we can find a good balance. Obviously there still need to be policies and procedures for any company as large as ShieldZone, but we hope that this new policy meets your needs better! We are honestly very interested to know your thoughts and feelings regarding our new policy on this matter.

2 - I can definitively say that the invisibleSHIELD is a superior product. We do not use 3M film. The Lifetime Guarantee is for real. We have a full call-center and email support staff who help customers get replacements every day.

By: Alex

Alex — Wed, 04 Apr 2007 23:01:50 +0000

Bill, can you share these “reasons”?

By: Caroline :)

Caroline :) — Wed, 04 Apr 2007 22:22:23 +0000

wow. doesn’t seem to make any sense at all in terms of business sense on their part, and they may have lost a customer (more, really) by making such a decision.

By: Chris Pederick

Chris Pederick — Wed, 04 Apr 2007 17:50:44 +0000

Ugh - sometimes companies really are pretty dumb. I already recommended them to my Dad after seeing your recommendation and buying one myself, but this makes me think twice about continuing to recommend them if this is their idea of “customer service”.

It also makes me wonder how helpful they will be if you take them up on their lifetime guarantee.

By: Bill Bradford

Bill Bradford — Wed, 04 Apr 2007 16:39:03 +0000

Alex - I saw that, but I have reasons to think they’re just trying to BS and justify their higher prices.

I can’t tell any difference between my ShieldZone iPod protector and the material for my MacBook protectors I got from BSE.

(I have no affiliation with either company except as a picky customer..)

By: Remco

Remco — Wed, 04 Apr 2007 15:02:44 +0000

After your last review I purchased two Invisible Shields for both my Smartphone and Canon D400 and I love them. I also really like the fact they offer free international shipping as well. With my order everything went a-okay.

I can understand your frustration completely. On the other hand they do make a great product (I keep on cheering) so I want to thank you for pointing me to them.

By: Alex

Alex — Wed, 04 Apr 2007 06:43:16 +0000

Did you see this guy refutes your claim that they are the same product?

By: Bill Bradford

Bill Bradford — Wed, 04 Apr 2007 06:37:55 +0000

I’ve switched to buying from BestSkinsEver; it’s the same product (3M Paint Protective Film) at a much lower price.

http://www.bestskins[...]t/StoreFront

When I ordered an iPod protector from ShieldZone, they sent me the wrong item at first. After they sent the correct protector, they wanted me to send the first one back - and I know it cost them less than a dollar to produce.