Comments on: Public Knowledge Bases http://alexking.org/blog/2007/11/30/public-knowledge-bases Alex King's blog - software, photography, sports, etc. Fri, 08 Aug 2008 18:54:57 +0000 http://wordpress.org/?v=2.2.3 By: Daniel Newman http://alexking.org/blog/2007/11/30/public-knowledge-bases#comment-60005 Daniel Newman Sat, 01 Dec 2007 01:27:02 +0000 http://alexking.org/blog/2007/11/30/public-knowledge-bases#comment-60005 This reminds me of a post on Satisfactions blog. I think they have a few posts in a similar vein but here's a good one: http://blog.getsatisfaction.com/2007/04/23/the-wisdom-of-customer-crowds/ These guys are doing some very interesting things around "open sourcing" customer service. This reminds me of a post on Satisfactions blog. I think they have a few posts in a similar vein but here’s a good one: http://blog.getsatis[...]omer-crowds/

These guys are doing some very interesting things around “open sourcing” customer service.

]]> By: Dougal Campbell http://alexking.org/blog/2007/11/30/public-knowledge-bases#comment-59997 Dougal Campbell Fri, 30 Nov 2007 20:16:51 +0000 http://alexking.org/blog/2007/11/30/public-knowledge-bases#comment-59997 Oh, how many times have I: 1) searched for the answer to a question 2) not found it 3) posted a question to a mailing list, newsgroup, or forum (explaining that, yes, I did read the FAQ and search already) 4) searched one more time, and found the answer to my question before anyone had a chance to respond to my plea for help. How many times? More than I could remember. :) Oh, how many times have I:

1) searched for the answer to a question
2) not found it
3) posted a question to a mailing list, newsgroup, or forum (explaining that, yes, I did read the FAQ and search already)
4) searched one more time, and found the answer to my question before anyone had a chance to respond to my plea for help.

How many times? More than I could remember. :)

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