I’m very pleased to announce that WordPress HelpCenter is now open for business.
WordPress HelpCenter is a real-time support center for all things WordPress. We can answer simple questions about how to create categories and tags, how to use your links list, or we can help you install and/or troubleshoot themes, plugins, etc. and answer questions about your WordPress.com blog. We can also make little modifications and tweaks to plugins and/or themes (change your colors, fonts, header images, etc.) as desired. Best of all, we have real developers answering the phone when you call – you can get answers, right now!
If WordPress HelpCenter can take care of your needs in under 3 minutes, the call is FREE! We’ve set the service pricing low and we’ve created a price list for most commonly requested items. Every item on the standard price list is under $20.
My company, Crowd Favorite, is a partner in WordPress HelpCenter. My development team and I are on-call to the WordPress HelpCenter staff to answer tough technical questions as needed and to generally provide support and expertise as the service grows. We’re committed to providing top-notch service and friendly support.
I’ve seen a growing need for this service both personally and professionally over my years of involvement with WordPress.
- I have a number of WordPress plugins that I’ve released, however I do not have time to provide end-user support for them. Though I wish I could, I don’t have time to answer the many simple questions people email me each day. Now I have a place I trust to send these people to get answers. They can get the answers they need without me being a bottleneck.
- At Crowd Favorite we build complex sites using WordPress as a CMS. We include help pages in the WordPress admin area for the site manager that covers how to use custom features we’ve built and provide training on how to use them. However, it’s not uncommon for our clients to have multiple authors and editors on the site, and they often have a variety of WordPress related questions. As a development shop, Crowd Favorite isn’t set up to handle these types of intermittent tech support questions. Now they can pick up the phone, call WordPress HelpCenter, and get immediate answers.
- Forums and mailing lists are wonderful. They are a wealth of information and public archives that are great community support. However, they can also feel unfriendly and intimidating to people who are less experienced with them. When I need a quick answer I’d rather pick up a phone and call someone than write up an email or forum post, then wait for someone else to answer it. WordPress HelpCenter doesn’t replace mailing lists and forums, but it provides an option for those would would prefer friendly phone or email support.
- The WordPress community has a number of great developers and designers that create fantastic plugins and themes. Having spoken with many of them, I feel comfortable saying that they prefer coding and designing to providing support to people who are using those plugins and themes. If you are such a developer or a designer, perhaps sending your users to WordPress HelpCenter will be a good option for you.
Most of my work in the WordPress community over the years has been more technically oriented (building plugins, themes, etc.). I’m excited to be launching a service that is less developer oriented and instead is aimed at helping the many people who use WordPress every day. I think this is going to be an invaluable service for the end-user WordPress community.
Next time you need a WordPress answer, try calling WordPress HelpCenter: (512) 788-9236. Let me know what your experience is like.
Popularity: 9% [?]
Benjamin Cahill adds this Comment:
I think this is a great idea! – Wonderful for novices to be able to get instant help for pay if they want it.
April 13th, 2009 at 9:14 am
Alex king launches WordPress HelpCenter - WordPress Tavern Forum adds this Pingback:
[...] king launches WordPress HelpCenter Just saw this blog post: http://alexking.org/[...]s-helpcenter And the website: http://wphelpcenter.com/ Discuss Egyptian objects in Australia My Pompeii [...]
April 13th, 2009 at 11:50 pm
Conorp adds this Comment:
Cool idea. Posted in on wptavern
April 13th, 2009 at 11:53 pm
that girl again adds this Comment:
Will this service cater for wordpress.com users too? (There are occasional requests for phone support on the wordpress.com forums and a significant percentage of people are unclear about which version of the software they are actually using, so you will probably end up getting them anyway.)
April 14th, 2009 at 6:03 am
Teresa Watson adds this Comment:
I own a news website which specializes in exposure of public corruption, and have been attacked by the subject of some of my corruption investigations, both through litigation, and more recently, when he threatened both my webhost and their secondary portal host.
I had to move off shore, and am having to manage the tech part of the website myself.
Today, I went to link a document to support an artivle, which is typical for the articles I post – ALL public Document substantiated.
But the WordPress would not accept any documents, even simply one page.
Where do I go to find out what the problem is?
I got two different messages, 1) that the files exceeded the php limit, and then 2) that WP could not transfer the file.
Help! I am a tech-illiterate.
tw
April 14th, 2009 at 1:52 pm
WordPress HelpCenter : Cotton Rohrscheib adds this Pingback:
[...] WordPress HelpCenter | alexking.org ………. [...]
April 14th, 2009 at 3:00 pm
Theme Playground | Theme Playground WP Podcast #4 adds this Pingback:
[...] WordPress HelpCenter, from Alex King and Crowd Favorite [...]
April 14th, 2009 at 10:57 pm
Cathy Yeatts adds this Comment:
Oh this is WONDERFUL! I will be telling all of my friends about this service.
I’ve already sent an email requesting assistance.
Best wishes to you.
April 15th, 2009 at 12:55 am
Theme Playground: WP Podcast #4 « WP TOY adds this Pingback:
[...] WordPress HelpCenter, from Alex King and Crowd Favorite [...]
April 15th, 2009 at 3:15 am
24Seven adds this Comment:
Great Idea! We are currently revamping our site when but will be sure to do a post release on your service!
April 15th, 2009 at 4:15 am
WordPress support a phone call away — NevilleHobson.com adds this Pingback:
[...] Read the details on what to expect when you call. Here’s the number: +1-512-788-9236. [...]
April 15th, 2009 at 7:48 am
nicerealnice adds this Comment:
Regarding Mr. Obama’s book and his excellent command of the English language, “Nice, real nice. You kiss yo mama with that mouth?”
April 16th, 2009 at 9:56 pm
Mark adds this Comment:
Very interesting and innovative idea Alex. I am sure this will be a hit.
April 17th, 2009 at 12:21 pm
Ryan adds this Comment:
I think this is sad. Wordpress is free, you usually get your answers on wp’s official forums. Ae you going to hire the top mods/helpers there and now their posts will be “I don’t know, give the HelpCenter a try.” or “I know your answer, you need to edit lines 1-10 to make it work. Here is lines 1 and 2, call me/us at the HelpCenter for the rest!”
April 18th, 2009 at 6:04 pm
Alex adds this Comment:
Though WordPress is free, it’s hard to hire quality developers to provide development services and answer questions without paying them.
I’m sorry you seem to have jumped to the conclusion that we want to subvert any free support options for WordPress. I can assure you that’s not the case.
April 19th, 2009 at 11:16 am
Monday Morning Roundup - April 20, 2009 — WPCandy — WordPress Themes, Plugins, Tips, and Tricks adds this Pingback:
[...] WordPress HelpCenter Launched – Alex King announces a new site by Crowd Favorite – WordPress HelpCenter. They provide all kinds of WordPress-related services such as support, theme installation and upgrades, customization, and more. Pretty cool! [Link] [...]
April 20th, 2009 at 4:00 am
Free Phone Call Help by WordPress Experts | Guilda Blog adds this Pingback:
[...] Alex King has launched WordPress Help Center, a real-time WordPress support and help center. Call them, and if their experienced wordpress web developers can answer your queries under 3 minutes, the call is free! We can answer simple questions about how to create categories and tags, how to use your links list, or we can help you install and/or troubleshoot themes, plugins, etc. and answer questions about your WordPress.com blog. We can also make little modifications and tweaks to plugins and/or themes (change your colors, fonts, header images, etc.) as desired. Best of all, we have real developers answering the phone when you call – you can get answers, right now! [...]
April 20th, 2009 at 3:23 pm
Free Phone Call Help by WordPress Experts | Online Money Earning Tips, Tricks, Info & Magic adds this Pingback:
[...] Alex King has launched WordPress Help Center, a real-time WordPress support and help center. Call them, and if their experienced wordpress web developers can answer your queries under 3 minutes, the call is free! We can answer simple questions about how to create categories and tags, how to use your links list, or we can help you install and/or troubleshoot themes, plugins, etc. and answer questions about your WordPress.com blog. We can also make little modifications and tweaks to plugins and/or themes (change your colors, fonts, header images, etc.) as desired. Best of all, we have real developers answering the phone when you call – you can get answers, right now! [...]
April 24th, 2009 at 2:38 pm
Monday Morning Roundup - April 20, 2009 « Internet Turnkey Websites adds this Pingback:
[...] WordPress HelpCenter Launched – Alex King announces a new site by Crowd Favorite – WordPress HelpCenter. They provide all kinds of WordPress-related services such as support, theme installation and upgrades, customization, and more. Pretty cool! [Link] [...]
May 7th, 2009 at 5:24 pm
Monday Morning Roundup – April 20, 2009 | Word Press Magazine adds this Pingback:
[...] WordPress HelpCenter Launched – Alex King announces a new site by Crowd Favorite – WordPress HelpCenter. They provide all kinds of WordPress-related services such as support, theme installation and upgrades, customization, and more. Pretty cool! [Link] [...]
July 14th, 2009 at 11:47 pm
Lucien adds this Comment:
The support was excellent. My call was answered very quickly and my problem was resolved. They were a great help!
October 23rd, 2009 at 3:11 pm