You did the same I did. They won’t help you. They’ll keep citing the same terms on AT&T’s site about how upgrades are not allowed, even if you were not on a plan contract anymore. I’ve been on AT&T’s network for years and “upgrade” has always been defined as being able to upgrade your service plan or hardware while still within your current contract without the normal penalty. In our case, it was a new contract.

Bing doesn’t care. Despite AT&T’s Bing terms not clarifying, they’ll keep citing the same subsection and keep claiming it means anything that isn’t a brand new customer, even if you point out the difference.

I even asked them to cite a different passage of anything in AT&T’s dozens of terms of service and agreements that defines upgrade the way they are, and the support guy I was assigned wouldn’t do it. He just kept apologizing for being unclear and then repeating his same interpretation.

Oh, and if those fuckers call screwing me out of nearly a hundred and thirty bucks an “inconvenience” one more time I’m going to… piss and moan about it on the internet some more.

Yep. That’s what I call a fantastic first impression for Bing. I know what I won’t be touching again any time soon.

It might be a while before I can think about upgrading. There’s all these other things demanding attention from my bank account, like our back deck needing to be rebult, possible hail damage to our roof, kid’s braces, etc.