So I’ve got Comcast as my cable modem provider and I think they took over the AT&T cable TV service in my area as well – point is, they know I’m a customer of theirs. For some reason, they’ve been sending me junk mail (snail mail) about once a week for the last month offering me great deals to sign up. I’ve been tossing most of them or mailing them in to Discover/AmEx/Visa/MasterCard/etc. (more on this later) but I finally decided to call in about the offer they sent me after getting another notice this week.
I spoke with several people who told me that:
- I was not eligible for the promotions.
- They sent these mailings out to everyone.
- There was no way to remove myself from these mailings.
Anyone else out there peeved at this? I guess I’ll just keep mailing them back to other junk mailers.
For the last couple of months I’ve been saving non-personalized junk mail and sending it back to other junk mailers in the provided return envelopes (AmEx terms of service go to Discover, MasterCard gets the Discover literature, etc.). Doing this not only gives you a warm fuzzy feeling inside, but it also makes it more expensive for the people sending out the mailings as they only have to pay for the return postage on the envelopes that are actually mailed back. So do your part to make junk mail more painful for advertizers and send them back something nice in those envelopes… I hear they like Milky Way wrappers.
Once a week at LEAST, and I already have comcast, too!
I receive junk mail from Comcast sometimes as often as four time a week! Obviously Comcast doesn’t realize that their excessive marketing is a turn-off and counterproductive.
I just got an 8×12 inch piece of PLASTIC advertising Comcast services. I am LIVID at the waste! The constant barrage of unsolicited paper is bad enough but this is too much.
Yep. We had comcast for years and finally got rid of it when we couldn’t take their crap service anymore. Now we get junk mail from them at least once a week, sometimes 2 or more times a week. Called them to make it stop and they claim there is no way to have “Our Neighbor At” our address removed from their list. What now?!?!
Received junk mail for months from Comcast. Called up the customer service and talked to a representative to get off of the junk mailing list and to be put on the Comcast Company do not mail list. The customer apologized and say that it will take about 3 weeks for the information to be updated in the system to be removed. 1 Week later received junk mail. Another one 3 Weeks later. 5 weeks later received another junk mail from comcast. Called Comcast again and asked to be removed from mailing list again asked why? The representative said they are doing it and removing my info. Now after 3 years later still received the Comcast junk mail ad about once per month. 11 x 6 junk mail. Their ad slogan “No Hooks. Simply ….” (snip out) Even after several different polite calls to comcast. They just don’t care about us. But they do care about making money and not loosing your money which will be there sooner or later. My phone number was non publishing and on the anonymous list. After I call comcast and give them my address to be removed from their junk mail. And they asked me for my phone number. I asked them politely I do not wish to include my phone number, please do not call me with telemarketers either. They started to call my phone number and try to sell me stuff through my phone number after that (go figure) COL id stated from COMCAST. Me, my family, and friends are not considering any future dealings with Comcast after their market ploy. Sorry to say but this has been my experience with Comcast. If only the law allows me and you to record the live conversation we had with Comcast cs and telemarketer division and the ‘so call promised comcast made’ and then post it on the tv news or internet… hmmm… an individual whois working may not be bad, however the comcast company tactics and policy are unethical.
Hi
Google is slightly evil. Comcast is evil.
I receive 5 pieces of junk mail every 2 weeks from Comcast. 5 identical junk mails. My home is a small single family house but somehow has become 5 units. I have phoned them at least 3 times but they lie about removing names from their mailing list.
I have purchaced a new home and have promply removed every piece of cable line from it – interior and exterior. I will never ever give Comcast another dime.
Stan
PS I love the junk remailing idea!!
I got a little clever about this. I’m hitting Comcast from every direction I can think of.
I tried to figure out what Brian L. Roberts’ (CEO) and Marvin O. Davis’ (VP of Marketing) e-mail addresses are by simply guessing. I also mailed the card I got to their Philadelphia offices. And last I tried the chat and e-mail facilities on the Comcast website.
I found out there is apparently some form that can be obtained through a Comcast payment center (if you’re _not_ already one of their customers, which I’m not and never will be) that is supposed to get your address off their mailing list so you don’t get anymore of the non-personalized junkmail from them.
I’ll keep you posted.
The Comcast junkmail seems to have stopped FINALLY.
I got a call (presumably from someone that reads one of the four e-mail addresses below) that promised I’d stop receiving the Comcast promotional cards within 10 days.
corporate_communications@comcast.com ; tracy_baumgartner@cable.comcast.com ; Cindy_Parsons@cable.comcast.com ; esl_corp@cable.comcast.com
I got the form to be removed (in the mail) but I have not needed to use it yet.
Thanks for the email addresses. I hope it works. Like Stan, I ripped the unsightly and poorly installed cables from my house.
Also try: catalogchoice.org to reduce unwanted catalogs that you get in the mail.
I just hung up with Comcast. I’ve been a Comcast customer for years, just because they have a monopoly. Lately I’ve been receiving one 6×11 postcard once a week.
The customer service rep told me that the only way to stop the mailings is to register at donotcall.gov. I politely told her that I am already registered. Her response was “then you shouldn’t be receiving them”. “But I am!”.
Steve, thanks for the email addresses.
I called Comcast and they too said go to DoNotCall. There’s nothing there re: mailings form Comcast. I called Comcast back and presto! they say I have been removed. Just like that. I swear, the idiots who work at these places don’t know what they are doing.
Success seemingly…..
Mr. Dennehy,
We have received your request to be removed from our mailing list. It has been sent to our IS dept.
Thanks,
Christina Morgan
Executive Customer Relations
12647 Alcosta Blvd Suite 200
San Ramon,CA 94583
925-973-7126
I’ve begun the process of trying to be removed from their mailing list. Wish me luck!
Hi all,
After some email bombardment to Comcast, I finally was removed from their list and have been junk mail free! They initially sent the “we can’t remove you because you may move” reply and I told them I would inform them if I moved, and to remove me anyway. These are the emails that I corresponded with that made this happen. I recommend starting with the we_can_help email, unless you know your local comcast email location, which for me was Silver Spring. Good luck!
ecare-SilverSpring@comcast.com
we_can_help@cable.comcast.com
Vinisha_Chugani@cable.comcast.com
I emailed the ‘we can help’ address and received a response in a few minutes saying that my address will be removed. If this works, it’s amazing!!
I have been receiving Comcast mailings atleast 3-5x/week since I bought a house in November. In my name, and previous tenants names. I called customer service and they responded that I had to register with the do not mail national registry and that MIGHT work, but thats all they could do.
Well I used the we can help email address above, emailed that I wanted my address removed completely from their database, the first response I got was a failure to deliver to invalid email address within 10 seconds, then about 1 minute after that I received an email from a comcast rep apologizing for the inconvenience and my address would be removed immediately 🙂
Thank you so much for posting that email!! If you are having any issues, use that email!
Comcast’s unwanted mailings are coming to me at the rate of 4 a week. I have never been their customer.
I have called them at their 1-800-COMCAST number no less than 20 times, giving them my address which they promised would be put on a “do not mail list.” This has had no positive result. Ironically, the mailpiece I received from them yesterday states “Thanks for contacting us.”
I called them again today. After searching the web with their agent, we were able to find the part of the Comcast website that has an “e-mail Rick” form (referring to Rick Germano, their CEO). It turns out that this is a waste of time if you don’t have a Comcast account number; your input is otherwise rejected. In other words, there’s no way to contact them through their website unless you’re a customer.
So I called them back to tell them that their website would not work for my purpose. After being put on hold for 30 minutes, I was informed by the agent that they had no e-mail address for me to use as a contact. He cited the reason as some “reorganization” that was in process; an excuse that is obviously no more than a convenient lie. The agent then gave me another phone number to a different department that he said would handle my complaint. He transferred me to the new number, and after 40 minutes of waiting on hold, the line merely disconnected. In calling the number myself, I got an automated response that the number was changed. So I called the new number, and it was that for “Toll-Free 411.”
Having had no success with establishing a meaningful e-mail contact for Comcast, the next thing to do will be to snail-mail them.
Comcast’s physical address is 1500 Market Street, Philadelphia, PA 19102.
There are no postal regulations to prohibit Comcast’s mailings, but continued pressure on Congress may push through revisions in the mailing laws. In my opinion, this can happen if MORE PEOPLE would actively contact Congress and request changes to postal regulations. The ultimate aim would be to have a system in place that would require companies like Comcast to be more responsive to postal customers who don’t want their ads, similar to the “do not call” system.
Big business, under the banner of DMA (Direct Marketing Association) has lobbied heavily to prevent such regulations.
I have the same problem as everyone – receiving regular mailings in triplicate from Comcast on a near weekly basis. I, however, am a customer who gets all of their services and have been for over ten years.
I have just shot an email to we_can_help@cable.comcast.com
and we’ll see where that gets me. I should have done it sooner but I just kept thinking maybe they’d finally stop.
Just sent an email to we_can_help@cable.comcast.com, and got the following response the next day. Will see whether it works!
————-
Good Afternoon Mr. [X],
I received your email regarding your interest in having your home address located at [XXX] removed from our mailing list. This address has been removed and can take up to 30 days to be effective.
Kind Regards,
Teanna Russell
Executive Relations Department
3077 Comcast Place
Livermore, CA 94551
Direct#1-925-424-0381
Fax#1-925-424-0412
teanna_russell@cable.comcast.com
I actually tried to stop these people from stalking my mailbox several times. The trash keeps coming. I know this is waste of time but they would need to give me their services free for the rest of my life before I consider them. They are rude, and don’t get it.
I live in about 7 miles from one of their offices so when I pass them I will drop off the junk mail every once in a while.
To run up their junk mailing costs, discouraging future mass mailings, try this:
1) Open any junk mail envelope from Comcast with a “Postage PAID Comcast” box where the stamp should be.
2) Shove all the Comcast junk mail you can fit inside, and seal the envelope with tape or whatever.
3) Attach a very sticky label over the entire “to” address part (including any black printed lines). Write the Comcast address on the label. You can use whatever return address (the one in the upper left corner) is printed on the envelope.
4) Mail it back to them.
You don’t even have to stuff it full. Simply cover your address with with a label, and write their return address on top. Drop it in a mailbox. I have several label sheets of these Comcast return addresses printed out and ready to go. It is so easy…and satisfying!!
I am sick of the junk mail from Comcast and have called numerous times with no avail. So I looked up the home address of it’s president and CEO (Kornelis) Neil Smit Jr. 2200 Glenn Red Ardmore PA 19003-2512. When I have a big pile of saved junk mail I”m going to send him a box full. I suggest you do the same to get the message across. I don’t want Comcast nor do I want it’s mail. Not only does it not care about the paper it is wasting the company sent many jobs over seas. Havent you noticed when you call they have an accent? Ask the person where they live and more than likely they will say “Asia”
Thank you for all the email addresses above! I just sent a separate email to each of them. I plan to re-forward my message to each email address every time I get a new mailing. If nothing else at least it will be a waste-free way to vent my frustration! 🙂
11/18/2012 FYI – I emailed ecare-SilverSpring@comcast.com asking to be removed from their mailing list and just got a reply saying they had removed me from Comcast’s mailing list. I was told I would be added to their Do Not Mail list. They said I would stop receiving mail by 12/18/2012…we’ll see…
I moved into a rental house in October of 2012. Comcast mailings frequented my mailbox in the name of the previous tenant so I emailed Comcast to tell them the named resident had moved and to please discontinue the mailings. The mailings continued in his name only they added “or current resident”. Today (3/1/13) I called them to and again asked that they removed this address from their mailings. The customer no-service person was cagey from the outset asking me if I had their service now or in the past. I told her that service was not an issue that I was calling to be removed from their mailings. She then tried asking for my name so I gave the previous resident’s as the one to be removed, again insisting that I just wanted the mailings to this address to stop. She then tried asking for my name again so I gave her a fake name. She immediately followed up by asking my phone number so I gave a fake one of those, too, again emphasizing that I wanted no calls or mailings from Comcast. I am not confident that the mailings are going to stop. In fact, I bet they start arriving addressed to the fake name or current resident. So infuriating.
I like the idea of e-mailing random Comcast employees to get their attention. I used to work there. All employee e-mail address are Firstname_Lastname@cable.comcast.com