Ok, I’m sure some people read FAQ’s and documentation (I generally do) but from the email I get, I know that many people do not. That’s ok, everyone already knows this and expects it.
This begs the question: if they know many people won’t read them, why should a developer bother writing up FAQ’s and documentation? One answer: so they can just email back an URL instead of having to type out an entire response. 🙂