I can’t believe this… after 45 minutes on the phone I’m told that MSN does not support SMTP or POP3 email anymore. They are requiring you to use HTTP (Hotmail) for your email… I am stunned!
I finally got through to someone who is putting in a request to 
enable 
Needless to say, I have found other solutions.
“We’re sorry, Mr. King was it? Yeah, the Microsoft Corporation would like its customers to reap the full benefits of spa… eh, the intriguing advertising offers that somehow manages to find its way to all Hotmail accounts.”
I am so glad that I read/send all my email from a dedicated unix server.
Yep, I’ve got SMTP on my new dedicated box now… but geesh!
At least in a worst case you could use http://www.macupdate[...]php/id/10842 a hotmail enabler for mail.app
I don’t want to have *anything* to do with Hotmail… also, the computer that needed SMTP access is still using Eudora. 🙂
But actually that is the point, people should be able to choose what email program they want to use.
Ummm…since when is Microsoft about giving the consumer what they want?
Seems like MSN still doesn’t support SMTP service. I just got my new DSL line and I cant send any mail. Anyone have any more info?
Check out FastMail, they offer SMTP service for a one time $15 fee.
i just signed up for qwest dsl also and found out that they dont have a smtp server!! i just moved from sbc (california) and they had a smtp server for their users to use.. the guy on qwest tech support said i could “change my isp” from msn to something else. what a bunch of crap. i have no use for any of that msn stuff. anyone had any luck w/ other smtp options?
FastMail works great, setting up your own SMTP server works well too. 🙂
I’m definitely switching back to cable modem when we move out of this apartment.
I wanted to set up Mozilla Thunderbird on my mom’s new Qwest DSL + MSN account because she isn’t very Internet savey and I was worried about all the worms and viruses that get in through Outlook (not to mention that Thunderbird is just a way superior mail client IMHO).
I spent nearly an hour digging through Qwest’s and MSN’s websites trying to find the address of the POP3 server. Then I spent another hour waiting on hold to ask tech support for the address. When they told me they didn’t have one I was more than just a bit flustered!
I ended up setting up an email account with a 3rd party … netidentity.com. It is $25/year but the address is really easy to remember (her name @webster.org) and it will be easy to switch to a cable modem or other connection without changing her email address.
The MSN thing really pissed me off though … what a bunch of manipulative shi*heads! “Life’s better with the butterfly” — MY A$$!
The $15 for life deal at FastMail is hard to beat, but I’m glad you found something that works for you.
Yeah … maybe I should have shopped around a little more. I’ll have to check out FastMail.
Any spam problems? They don’t sell your address, do they? … $15 for life seems a little too good to be true … how do they recover the cost of their connections and servers, etc.?
They include SpamAssasin and they have higher priced paid accounts with more features.
Sweet! I just checked out their website. Their services look way cool! Thanks for the pointer!
I wonder how many other people have been burned by MSN’s lack of POP3/SMTP support (and failure to mention it in their advertizements and on their website) … You don’t suppose we could bring a class action lawsuit against them … compensation for the time wasted trying to get through to tech support and then digging around for other ISP and email solutions.
To me “email account” implies POP3/SMTP (otherwise it should be called “webmail”). It seems like calling it an “email account” is false advertizing.
Yet another reason to use a Local ISP instead of MSN for your DSL line.
O my! How can there be an ISP that offers *email* yet no smtp server.
That is just mindboggling!
HOW THE BLOODY ELL DO I CHEG MY EMAIL ADDERSS
ok ,the smtp host is connect!
Qwest.net DSL
My phone and DSL service from Qwest was hooked up in our new place yesterday. They provide an Actiontec DSL modem that is also a router and wireless (802.11g) hub. This was very easy to set up, and you configure the router through a browser which is ve…
why adsl can’t fax !
pop3.email.msn.com
smtp.email.msn.com
youruserid@msn.com
your passwd
I have found a work around to this. You can use smtp.qwest.com for the Pop 3 accounts. I had the same major issues as described here. I moved to a rural area and had little choice for high speed internet. If I had it to do over, I would have paid the big bucks for satelite just to avoid the qwest hassle. The msn smtp’s listed in the previous response no longer work. They have been disabled by msn. I guess because the dsl and the phone line go through Qwest, their server works – of course they won’t tell you this! Nor, will they even deal with you if you are trying to bring in a non-msn account. They suck! Good luck with the qwest smtp – I plan to use it until they turn it off! It is the only way I can get my email without a huge hassle!
The smtp.qwest.com address no longer works. At least not when I’m dialed in with MSN. But maybe it’s just my setup…
It looks like the qwest smtp now requires inbound mail processing just prior to outbound mail processing. (if you don’t receive mail through their server, you can’t send mail through their server. This effectively limits the outbound to those with qwest.net email accounts.
That said, I just came to qwest dsl and msn from comcast and have successfully setup an outlook profile using an external pop3 server for inbound mail and the msn smtp server for outbound…
The settings for the outbound can be found in http://support.micro[...]US%3Bq302339
…
To resolve this behavior, change the SMTP server for your e-mail account to use the MSN SMTP server. To do this: Properties dialog box.
In Outlook Express, click Accounts on the Tools menu.
Click the Mail tab, select the account that you want to change, and then click the Properties button.
Click the Servers tab.
Under Server Information, delete the entry that is in the Outgoing mail (SMTP) box, and then type smtp.email.msn.com.
Under Outgoing Mail Server, click to select the My server requires authentication check box, and then click the Settings button.
Under Logon Information, click Log on using.
In the Account name box, type you MSN Member ID (everything before the at sign (@) of you MSN e-mail address).
In the Password box, type your MSN account password.
Click to select the Log on using Secure Password Authentication check box.
Click OK to close the Outgoing Mail Server dialog box.
Click OK to close the
Click Close
Another authenticated SMTP service to try is AuthSMTP – http://www.authsmtp.com
Works great and has some useful extra features plus their newsletter said they are adding virus scanning of outbound mail – nice feature!
I can vouch for http://www.authsmtp.com – have been using it for some time now and its been 100%.
The comments above by Trent worked beautifully! I’d been having trouble for a few days and not able to resolve it by calling the “hold” lines of both Qwest and MSN. After following the directions he gave, I can send email through Outlook. Thanks!
I agree with Rebecca – Trent nailed it. My Oulook works to send from my work address via my qwest/msn and receive from my coldwellbanker account. Thanks Trent
I also just got off the phone with Qwest and received the same answer. So, basically there is no work around for using Entourage with a POP3 email account, but there is for Outlook?
I don’t use a MS mail client, and Trent’s workaround unfortunately didn’t do the trick. I ended up using the mail server associated with one of my own domains (hosted by the always-excellent Globat), which Qwest/MSN have thankfully not blocked. What a pain, though. And I used to think SBC was bad…
if you have a 3rd party host (lets say if you own website that has email). ask them for a secondary port for SMTP…..The port MSN blocks is 25, sometimes your 3rd part webhost will have a secondary one to counter it.
Mine was 2525.
This is in regards to Ken wishing to use Thunderbird for email
First you need to make sure the email account is activated if she has MSN for the ISP she has an account already; it may just need to be activated. If you’re anything like me I never did allow the MSN crap software to install.
Click on tools/account settings then click on “outgoing server (SMTP)”
Set the name “smtp.email.msn.com” make sure the port is 25
Check mark “Use name and password” Put in the first part of her MSN email account in for username.
Leave “Use secure connection:” bulleted No.
You can set any other settings however you like receiving mail from any ISP.
The first time you send mail it will prompt you for the password, check mark save password and put in the password you gave when setting up the account.
Add another sucker to your MSN no smtp list. But Microsoft is not the only one in this mess. You can add Qwest DSL. And I really got upset at Firefox wanting a healthy price for their tech support before I discovered my problem with smtp from another source. If I had known before firefox could have joined Microsoft and Qwest as less than honest business people and go jump in the lake.
Trent thanks for the workaround and thanks for this thread. I just got Qwest DSL and got off the “support” line where it took them 30 minutes to tell me that they don’t know anything about a smtp address. What kind of ISP doesn’t support POP access? I’m glad there’s a way around it though…geez…
Thanks to all. Using Trent’s comments, I’ve set up Mozilla Thunderbird to work w/ msn.
I am a Qwest Dsl member with the MSN premium…. I have found a way to use it with my mozilla thunderbird wich is a third party software called HOTMAIL POPPER…my issue now is that I can send e-mails to EVERY ISP/e-mail account BUT AOL is not getting any e-mails from thunderbird e-mail, everyone else does except AOL… what am I doing wrong?
i tried trent’s workaround, but to no avail. I keep getting prompted repeatedly to log onto msn (which is weird because i entered my msn username and pword in my outlook settings).
i’d like to make qwest an offer they can’t refuse!!!!
I don’t care for any website or email that require a unique browser or reader like the Butterfly or AOL. Trent was close but needs a couple modifications. I’ve borrowed his comment with the changes shown. These changes log you on, but not every time. (this was on XP’s Outlook)
HOW TO LOG ONTO MSN EMAIL WITH OUTLOOK
To resolve this behavior, change the SMTP server for your e-mail account to use the MSN SMTP
server. To do this:
In Outlook Express, click Accounts on the Tools menu.
Click the Mail tab, select the account that you want to change, (It should be your email name)
and then click the Properties button.
Click the Servers tab.
Under Server Information, delete the entry that is in the Incoming mail (POP3) box, and then
type: pop3.email.msn.com
Under Server Information, delete the entry that is in the Outgoing mail (SMTP) box, and then
type: smtp.email.msn.com
Under Outgoing Mail Server, click to select the My server requires authentication check box, and
then click the Settings button.
Under Logon Information, click Log on using.
In the Account name box, type your MSN Member EMAIL address (including @).
In the Password box, type your MSN account password.
Click to select the Log on using Secure Password Authentication check box.
Click OK to close the Outgoing Mail Server dialog box.
Click OK to close the Properties dialog box.
Click Close
I was having issues with this until a tech gave me mail.mindspring.com while I had my Earthlink dial-up account. I just switched over to Qwest/MSN DSL and could still receive my work email (non-Qwest/MSN address) as I always have been, but my outgoing wouldn’t work again.
I just went through Qwest/MSN tech support who wanted to charge me all this extra money for a premium package to allow 3rd party email sending. I eventually found my way to a tech we’ve used for work and he said to try and use the same info as my Pop3 account (ie. Pop3.example.com and smtp.example.com). It worked and he told me that it was kind of a shot in the dark. I don’t know if this will apply for any of you, but it worked for me even though the SMTP I use from my business office, not my home office, is completely different. This has been such a pain, but it looks to be remedied now. Best of luck to you all!
Yo Trent….
Way to go dude! Your solution worked the first time– with Thunderbird email yet. I highly recommend it to others.
I would like to know how to find the SMTP of MSN if you are using MSN mail. I am using Netscape mail with a DSL account from bellsouth in Florida. I am presently in Colorado and cannot use my email unless I use the MSN SMTP. Thnak you
Jose
Trent is right except for one thing at the end. I had to NOT check the “Log on using Secure Password Authentication check box” at the end of the set up process. It kept having me log on to my msn account (which MSN didn’t allow me to for some reason). So I left the “Log on using Secure Password Authentication check box” unchecked and now I can download email from all of my 3rd party accounts (including my own website accounts) and send from them as well using Outlook – not Outlook Express. PS. I found all this out while waiting on hold with Qwest. WHAT A JOKE!
Thanks Trent!
I never bothered to sign in for that MSN-thing, so in case you too are stuck with your “quick connect code” from the welcome letter, here’s how to get a login for your fancy “MSN Premium” service:
Just go to altpath.qwest.com and follow the instructions from there…
Janus
Thanks Trent your trick works with MSN mail.
altpath.qwest.com did not work for me.
Does any one know a trick to get mail from other pop3 accounts like yahoo? without using any further Microsoft products like outlook. kevin’s trick did not work with Thunderbird.
Trent, Thank you so much. Same MSN/Qwest DSL story here. Outlook Express is working for me now.
I too just got Qwest DSL and MSN premium.
I had been following the suggestions here and got outlook express setup as pop3/smtp, but have not been able to get mozilla TB to work. The config looks OK, but the msn servers refuse the connection from Thunderbird. Even when TB imports the working config from outlook??? This is true for both pop3 and smtp.
I’ve heard elsewhere that msn blocks connections from other mail apps. I’d be curious to hear from those that got TB working, how they did it.
TIA
OK, I think I have figured out the Thunderbird setup.
The key is in the version of TB you have. The latest (v1.5) will NOT connect to msn. You need to get V1.0.7 or earlier. Just downloader 1.0.7 and installed it. It pulled the config from outlook and works fine, sending and receiving.
BTW, what is MSN’s news server?
Yeah, You would think that Qwest would want to keep people happy and make it easy.. I got sucked into the online special which had the MSN Prem, without really thinking it through.
I would go for a class action like was mentioned before!
Make em pay!
I just got Qwest DSL with MSN premium, and they do support pop3 and smtp, it’s just that the servers are setup oddly compared to your average ISP. For one thing, if you’re using outlook, it has a setting about authenticating to send mail. This must be enabled. Also, Login using Secure Password Authentication (SPA) must be enabled or you will not be able to send or receive email with your mail app. Thunderbird should work, but you need to turn on using SPA. Now if I could just figure out how to check my mail when I’m at a remote location and not on my dsl line… the help file with that topic on my machine at home displays a blank page and then asks if the topic was useful… no it wasn’t fracking useful!!!
Ok so I see a lot of people here upset because they dont have an smtp server with msn/qwest dsl.
Thats understandable, some people want to use pop and smtp, unfortunatley msn pop and smtp servers are actually there but are going away so most msn accounts dont have access to them anyway.
You can still use your msn address in outlook, outlook express, firfox or pretty much any mail program that supports http. using your full email address with the sever http://oe.msn.msnmai[...]i-bin/hmdata
Now this isnt going to do you any good if you must have an smtp server but gets you the same functionality for the most part.
On a side note http mail is more secure than pop mail. No doubt that you get a lot of spam with some msn or hotmail accounts but take into account the size fo the target. millions of @msn or @hotmail address are out there. you can type random crap and mail it with @hotmail on the end of it an likely someone will get it. POP accounts are usually much fewer and so are usually safe from spam for a little while longer or untill someone sells your address and then your done. Http mail is also encrypted where pop is usually not and can be scanned without much trouble.
Now if you didnt want http mail you probably should have asked more questions. I mean would you just go buy a car and assume it takes regular gas and then get mad because the dealer didnt mention it was a diesel? well probably ya.
this is just the deal given with msn, some other isps have good prices but its different in different states.
IMHO I choose the qwest basic and use gmail. 😛 or you can get yahoo or hotmail or i even know a way to create free msn addresses if you really wanted one not to mention all the prev posts about the pop/smtp services around.
gbraver@gmail.com
does anyone know how to get ms outlook to work from adsl, i have a problem where we can ping the mail server but is unable to connect to it
follow Trent’s instructions & set yer outbound to smtp.email.msn.com & use the msn acct to authenticate- it works
I first saw the POP3/SMTP work around for msn premium e-mail from ROB above (THANK you, your a tech GOD!)…and thanks to Trent for fleshing it out. I switched to the 1.5M/MSN Prem. for the speed etc from a long time POP3 local ISP. I WAS *UPSET* w/ the non-support of POP3 because I use Outlook for everything…and when you setup the MAPI accounts w/ the Outlook Connector you get all these full PST stores for each account, so you have a Calendar, Notes, Journal, Contacts etc for EVERY MAPI account that I don’t use just taking up screen space…not to mention the hassle navigating it. I simply wanted all mail to go to one INBOX in Outlook so I could use the Rules Wizard to move it to an appropriate folder under my ONE and only INBOX. Using the xxxx.email.msn.com servers FINALLY allows me to do that so I can get rid of the MAPI accounts and clean up my Outlook. I tested sending and receiving mail in this fashion and IT WORKS!!
yes or no, can i configure thunderbird to work for msn?
Anyone been able to make Entourage work with a POP account through Qwest DSL with MSN? I get the feeling this is NOT an option? I am somewhat frustrated with this whole thing. Seems rediculous. My email is with a company site that is hosted on GoDaddy.com
I have a new Macbook Pro and immediately ran into the problem of how to set up the smpt server service with Qwest DSL. I had been told that there was no such server available, and that I wouls have to use MSN web mail for all outgoing mail. I tried using Trent’s protocol: I opened the MAC MAIL program and used my university mail server info for the incoming mail setting, as usual. For the outgoing server, I just typed in smpt.email.msn.com.
Following that, I did nothing: NO authentication or anything else.
While I was able to receive mail from the university server with these configurations, I have not been able to send any mail. My mail address is “not recognized.”
Any idea how to make things work? Thanks to you all.
Hope all is going well
Jackie
My msn email works on my Outlook 2003 – however, I just purchased the Sprint 6700 Pocket PC and cannot download my msn email to the phone due to end of pop3 and the switch to http. Does anyone know a way around this? For example creating a new pop3 account and somehow forwarding all msn email to that account. I have searched for HOURS to find something and can’t. I don’t even know if I can forward – and if I can where do I find it. I have msn Premium DSL through Qwest – so there isn’t a lot MSN can helo me with on the phone as they are unable to pull up my account b/c they no longer tech support Qwest. I have had this email address FOREVER and REALLY don’t want to switch – especially since it’s been fine and works well with my Outlook setup at work/home. Please advise – any help would be appreciated at this point.
I also got scammed by the Qwest trick and what I think at least one of our posters doesn’t get here is that they don’t tell you that there will be any limitations at all. They don’t say you will or will not be able to get pop3/smtp etc. They simply present the MSN thing like some sort odf “perk” nobody would ever want or need so you tend to not even pay any attention to it until it’s too late…
But…there are 2 computers in my house and one of them piggy-backs off of the Qwest/Actiontec modem via a wireless network card while the other is plugged directly into the modem. The computer with the wireless setup can get pop3/smtp just fine and is not limited to MSN at all while the one directly plugged in does have this problem. I’m not all that high-tech but it occurs to me that you could set up an independant router to bypass all of this nonsense…
Does that make any sense?
m1thr0s
I also have been frustrated by the unexpected exclusion of pop3 and smtp using msn premium dsl. Can receive mail but can’t send. Hard to figure how MSN came up with this strategy.
Someone here recommended using Fastmail.fm as a workaround. I did sign up as a paid fastmail client, but am not successful with that yet. IMAP is recommended but apparently is tricky to configure. Anyone done that? I’m sure a lot of unhappy msn premier dsl customers would love to hear how its done with a third partly (like fastmail) service.
What a darn joke. I am reading that sine 04 Qwest has been doing this? I can not wait till I am rich and the king of this country so that I can take over the FCC and force Cable, Satelie, and Phone service competition.
Moved from SBC Yahoo DSL in CA to MN with Qwest MNS Prem. Blah blah blah.
6 hours trying to get SMTP to work. It took an hour last time in CA to figure out port 26. My Domain provider is of little help. Qwest is only the ISP. Not the Email provider. MSN, who wants it and needs it?
After 4 phone calls I finally spoke to a tech that informed me that everything I had been told thus far was wrong.
I could get Qwest Deluxe for $38/m. With email so that I would have SMTP access.
DUMP the Qwest MSN Premier and Get Residential Deluxe!
My gosh. How much time spent on this because Qwest and MSFT are forcing junk down our throats and because the company is too big and too disperesed to really understand what I wanted and know what I needed.
They were telling me that I needed Bus serv with static IP, etc. $25 fee on the Set up of the Static by the way!
Now I just have to wait a week for it to be turned on…
1-800-244-1111
Peace and Blessings to you.
The wrath of God on Qwest and MSFT!
One alternative for POP3 and STMP access is to own a domain. Most domain registrars include a POP3 and STMP account with the domain registration. The domain registration costs $5-$10 a year. Right now 1 year .info registrations are free at 1and1.com and include one pop account and stmp. Registrars also provide other email options too.
You can access msn and hotmail with the latest version of Thunderbird by installing the webmail and hotmail extensions found at http://webmail.mozde[...]llation.html
. Follow the instructions – worked fine for me. Solutions for other web-based mail are offered, such as yahoo and gmail, but haven’t tried them. Good luck!
I finally figured out how to use Qwest’s POP3/SMTP for my Outlook 2000 and MSN email account. Use Bill’s instructions above then;
on the advanced tab in the properties box, unclick the SMTP box “this server requires a secure connection(SSL)”
2 hours on Qwest’s “tech” line, and I use that term very loosely, telling me I have to upgrade my Outlook because they don’t support it, well I guess they do after all.
MSN stopped providing pop3 for subscribers starting 03
HTTP is far more superior than pop3/smtp
when you’re usng pop3 you wont be able to use smtp.. you have to wait first for it to finish using pop3 before smtp
so… when you’re sending you can’t receive
or when you’re receiving you can’t send
but with html you can! 😀
Trent, many many many blessings upon you! I’ve been frustrated by this for weeks since I switched to dsl from cable (which, overall, was a good thing for me as speeds had dropped drastically in my nabe). I am now going to go eat ice cream in your honour, sir.
I’ve figured it out!
To use MSN or HOTMAIL with Thunderbird. Install the new version and install the HOTMAIL and WEBMAIL extensions. Then set up your SMTP with
SERVER NAME: localhost
PORT: 25
USER NAME: yourname@yourdomain.com
And it should work for you, because it did work for me!
just a note to say THANKS!! to everybody on this posting.. my msn mail is now working in outlook.. after spending 6 grooling hours of not getting anywhere with qwest.
Thank you Chis and Bill –
thanks to your combined efforts, I now have my MSN SMTP working in Outlook 2000!
It is baffling to me why M-soft would say it is not compatible when in fact it is!
Ok I’ve tried every single one of your suggestions for Thunderbird, but nothing is working for me! I still cannot send any email through Thunderbird. Any other suggestions?
I’m trying to set up my Thunderbird client with that stupid MSN account, none of this has worked for me either. So frustrating. The most encouraging error message I got was that msn pop3 had timed out…
Access your e-mail account from Microsoft Outlook Express
You must have paid for a Windows Live Mail subscription to use your account with Microsoft Outlook or Microsoft Outlook Express.
——————————————————————————–
To access your Windows Live Mail account in Microsoft Outlook Express 6:
Open Outlook Express, and then, on the Tools menu, click Accounts.
Click Add, and then click Mail.
Type your name, and then click Next.
Type your full Windows Live Mail e-mail address, and then click Next.
In the My incoming mail server is a box, click HTTP.
In the My HTTP service provider is box, click Hotmail, and then click Next.
Type the account name and the password for your Windows Live Mail account. To help protect your privacy, clear the Remember password check box unless you’re the only person with access to the computer.
Click Next, and then click Finish. If you’re prompted to download your Windows Live Mail folders, click Yes.
I just signed up with Qwest DSL and the “free” msn.com as my ISP. What a hassle. After calling Qwest tech support, I could use Outlook Express to receive and send e-mail, but I could not use Thunderbird. I hate OE and want to continue to use TB. Andy’s helpful comment (on December 7, 2005) finally set me in the right direction. In Thunderbird, Tools…Account Settings, I set the Outgoing Server (SMTP) to the server I use at work (port=25, if that matters), and now I can send e-mails in Thunderbird as if I were at work (which I really am, even at home)! Now if I can only figure out how to use Thunderbird to check my msn.com e-mail account. Hah! I think that I will have to abandon that Micro$oft Webmail junk!!!
I have a mac and was able to configure Mac Mail to send/retrieve MSN email.
for incoming mail server:
msn.com
for outgoing mail server (server settings):
oe.msn.msnmail.hotmail.com
authentication: none
user name: myusername@msn.com
password: [leave blank]
Under Advanced,
I configured it to use HTTPmail:
http://oe.msn.msnmai[...]i-bin/hmdata
and I installed a plug-in to be able to do that:
Daniel’s HTTPMail plugin vPanther 1.46
by Daniel Parnell
(I am running Mac OS X 10.3.9)
I have not tried to configure any other email client such as eudora or entourage.
Hope that’s of help!
Hello,
I have read through these replies and am still having some trouble. I recently signed up for DLS service through qwest. I previously had cable modem in another state. My goal is to use OE to check my work email. I can receive email, but not send. From what I can gather Qwest doesnt support SMTP? What do I need to put into the SMTP outgoing mail in OE to get this to work. Thanks.
Hi,
The settings that you’ve said will work, but Microsoft’s new settings (pop3.live.com) and (smtp.live.com) don’t work at all. I’ve configured Outlook exactly as specified by MSN but continue to get messages about my password not being accepted. Tech support at MSN hasn’t helped. ANy suggestions?
For what it’s worth I had a qwest field tech out today to help with my connection problem and I asked him about any work around for this problem and he made a call and they told him that for business accounts they still support the SMTP, but for residential they stopped about 1.5 year ago and the only way you can get buy is to buy a static IP address for them.
Anyone having success with pop3.live.com? Apparently many folks got an email on how to convert but it doesn’t work and MSN is not supporting and refers to HTTP setup. HTTP setup works fine in OE and Outlook but MSN will not/cannot relay mail from other providers. Now I have to get the POP/SMTP from the company actually providing the alternate email service and they tell me to use the SMTP from my ISP. Shouldn’t a company who sells email service have their own servers to send email rather than depending on MSN who won’t/can’t do it? I think it is because they don’t want responsibility for the outgoing mail and the inevitable blocked email servers that come from clients spamming on it. Anyway, anyone having success with live.com please leave info on how you did it.
It sounds as though pop3.live.com and smtp.live.com are just MSN’s way of cutting back on service, since MSN mail is now entirely useless for sending other mail.
The workaround I’ve found is to set it up to use gmail’s SMTP server for outgoing messages with my other (work) e-mail.
This, of course, renders MSN entirely superfluous. If you find a solution,please post it.
I have not been able to get pop3.live.com and smtp.live.com working as decribed in the setup email. The people at qwest/Dsl said it needed to be configured with HTTP. Well pop3.email.msn.com and smtp.email.msn.com Where working – or at least until the dealine looms for 2/1/07 (tomorrow) I know the HTTP option works, I guess I will just have to go with it.
For anyone having problems with changing the POP3 information per MSN’s email (2/1/07), just add @msn.com after your username and it will work fine. I did this on two email accounts and it works. MSN fails to tell you this in thier email. Hope this helps. I let qwest know that this fixes it. That is 2 hours of my life I will never get back!
For ‘Dave’ worked great on the incoming – outgoing still an issue. Any thoughts?
This worked for me using Outlook: Set up an HTTP email account through MSN, using your MSN email address and password. It prompted me to transfer some accounts into there and I checked ok. It prompted to restart Outlook, which I did. Set up your POP3 account(s) using your pop3 for the pop3 (mine is pop.gmail.com), your pop3 logon in username and pop3 password. Use smtp.email.msn.com for the smtp setting, go to more settings, for outgoing server check “requires authentication,” enter your MSN email address with @msn.com and MSN password, check SPA box, under Advanced tab set incoming server according to your POP3’s advice (for Gmail, check the box and the port becomes 995), leave outgoing server as is.
Finally, in email accounts, move your favored address to the top so it is the default.
Good luck!
I called Qwest DSL / MSN partners support about 5 times in a row to get this info! Just when I start thinking the conspiracy is just a theory. USERS@msn.com DO in fact have standard POP3 and SMTP services available.
pop3.live.com (port: 995)
smtp.live.com
use @msn.com and your standard password. don’t forget to click on the “advanced” tab in the account propeties (outlook express) and change the port from 25 to 995. there are pros and cons to the smtp/pop3 service. when you download your messages they are not saved on the server. so if you use Linux / Winblows like me… the http method maybe a better choice.
the US phone number for “MSN partner support” is 1-866-868-4579
there pop3 server(s) happened to be down when I tried though. so I called back and they said the problem is only temporary. wow. we’ll see.
when i setup my hotmail account up on outlook express i clicked on the hotmail sidetab thing and it prompted to download folders i clicked yes but then it said “the server cannot be found” cananyone help?
The pop/smtp server settings that madman mentions are the same ones that MSN sent in its message; when I used them and set Outlook up exactly as described in his message, I got a repeated popup message about my password not being accepted.
You need to use @hotmail.com when entering your credentials.
I have been going nuts trying to get my Outlook account from work to send mail from home using Qwest / MSN DSL. I am so glad that I discovered this page! I followed Trent’s suggestion (October 2004, above) and it works GREAT!
TRENT, YOU’RE A HERO!
Any suggestions for setting up Mac Mail to receive email associated with a personal domain/server? I have DSL through Qwest, and like many others have had no luck with getting SMTP service. Previously, I was using Thunderbird on a PC and was able to get it to work….. Now I can receive but can’t send email. One post mentioned that Qwest blocks port 25, and I have tried using an alternate, but still no luck……
Thunderbird work with Qwest/DSL – the basic package.
TB has extensions for webmail – including msn / yahoo / gmail and more.
http://webmail.mozde[...]webmail.html
You install the extensions and follow the configuration guides. They also have forms with more questions/answers on getting TB to work with webmail. 🙂 After reading this post I didn’t even bother calling anyone, I just kept searching and found it there.
THUNDERBIRD – MSN – QWEST LIVES!
Hey, Thanks All of You,
For finding and posting your way through the Qwest/MSN DSL email nightmare.
I, too, got roped into the proprietary MSN part of the “package” deal when getting away from the
dinosaur dial-up I’d suffered with, and grown old
and gray from waiting on, for the last three
years.
Fortunately, they just finally got around to running new fiber-optic cables out here to Timbuktu, aka BF Egypt, where it’s nice and peaceful, and almost uninhabited by humans.
Unfortunately, Qwest is the only provider offering service out here.
So, when the opportunity arose, I jumped on the DSL bandwidth wagon…
…And have been sorry ever since…
…I hate all things Microshaft, and MSN even more that most all other things Microshaft.
But, now that there’s a ray of hope at the end of this tunnel!
I want to thank each and every one of you who’ve shared your experiences and knowledge here.
I’ve copied and pasted every method and result listed here into one file in my harddrive.
I know that with due diligence I can find a way that will work with good ol’ TB, and be able to get back to a reasonable email client,
…and to hell with this Microshaft crap!
Kudos and Blessings to you all!
Michael
p.s. This goes double for you, Alex, for initiating this post and for keeping it active and published. You done a good thing, man! Thanks, M.
p.p.s The post may be over 3 years old, but I see that it’s still benefiting people today by looking at the dates of the most recent postings.
Perhaps I should return and post also, when I find a path that works for me.
smtp.live.com and pop3.live.com now works. For name do use your email address. However now I get incorrect root certificate installed but then where do I get the correct one for live?
GMAIL WORKAROUND:
I just activated my new Qwest/MSN DSL, and (after reading many of the posts here) couldn’t get the SMTP right (using Entourage).
My situation differs from many of yours, since I didn’t sign up for an MSN e-mail address — I’m going to continue to use my “firstname@lastname.com” account. The POP worked for receiving mail, but I couldn’t send.
I just decided to use my Gmail account to check my “firstname@lastname.com” account. Within Gmail you click “Settings” then “Accounts,” then follow the simple instructions. You must add other accounts once to “Send mail” and again to “Get mail.”
Hope this alternative workaround helps someone else too! In the long run it’s easier for me to check Gmail only, and I’ve really liked Gmail’s features.
I was going to setup an exchange server at a local business which uses smtp but it is its own stmp server. Does quest block smtp the service?
Can Qwest! i just set the record for qwest tech support nonsense: Problem: Using outlook, need SMTP for outgoing mail blah blah. Easy solution: recommended earlier: get your website host to subscribe you to their SMTP service! Will cost me 7.95 per year! I will can qwest as soon as I qan.
Thanks for all the help. Here’s what I found at support.msn.com and when I did it, it worked like a charm. The key for me was to delete the existing email address altogether, and create a new (even if it was the same one) email account following the steps below. I hope this helps someone else as much as it helped me.
How do I configure Microsoft Outlook XP to send and receive my MSN Mail?
From the Outlook XP Tools menu, select E-mail Accounts.
Select Add a new e-mail account. Select Next.
Select HTTP. Select Next.
In Your Name, type the name that you want message recipients to see when they receive messages from you.
In E-mail Address, type your MSN account name (your account name@msn.com). This completes the next two fields automatically:
• List MSN in the HTTP Mail Service Provider field
• Type your account name@msn.com in the User Namefield
In Password, type your MSN password.
If you want your password saved, check Remember password.
Confirm Log on using Secure Password Authentication (SPA) is not checked.
Select Next. Then select Finish.
How do I specify the connection type in Microsoft Outlook XP?
From the Outlook XP Tools menu, select E-mail Accounts.
Select View or change existing e-mail accounts. Select Next.
Choose the existing MSN e-mail account and select Change.
Select More Settings.
Select the Connection tab.
Select the appropriate connection and select OK.
Select Next. Then select Finish.
If any of you have a website hosted on a third party webhost (i.e. not MSN), your web host usually provides SMTP and POP3 support via your own domain name or your web hosts domain name. So if you want, you could use that instead of your ISPs POP and SMTP services.
I have been doing this for years and don’t even bother looking up what my ISP’s POP & SMTP servers are (if any), so I don’t user theirs.
Just another option to consider for those of you paying for web hosting somewhere.
I had the same problem, as everyone else, used Trents fix, and still got an error message!
So I googled the error code, and found a solution, unclicking another box!
SUCCESS!!!!!
Follow trents advice Oct 7th 2004, then google any error number: codes!!! SWEET!
i have read all your comments and have also spent countless hours on the phone with msn, qwest and dell. my outlook (not outlook express) is not synchronizing with MSN mail. i have tried all your suggestions including those on msn support (?) sites
suggestions?
Kristin Hit the Bulls Eye dead center.
It now works. thank you so much.
The aggrivation of Qwest’s broken english support is now yesterdays news until this setup fails, LOL.
We are in the 21st century. I keep getting the 1980 technological nightmares with respect to computer technology. Thanks to Qwest DSL
For those who have followed the above advice (and the official instructions) for configuring Outlook Express to work with MSN accounts, and are still having problems in the form of repeated username/password rejection, check this:
http://support.micro[...]?kbid=904942
After hours of dealing with Qwest/MSN support, I had the same idea as Irish above and googled the error code while they had me on hold. I had it downloaded and fixed before the tech came back on the line. They apparently had no idea this fix even existed.
So by all means, call Qwest support. You never know what they might learn.
I agree with those above who say to get your own domain name and use mail services there instead. Not only will you get around a lot of these headaches (maybe?), but you can have an address that you don’t need to dump when you change providers. My only concern is whether or not mail sent under such a scenario to be more likely to be flagged as spam.
And here’s a funny dog movie to make you feel better:
http://www.raintownp[...]garpenfargle
As has everyone else in the forum, I have wasted countless hours with the MSN, Qwest DSL email problems. It makes me so angry!
Today I have a new problem where my friends and co-workers are getting the following error when sending to my msn account:
*—-
Reporting-MTA: dns; fed1rmmtao104.cox.net
Arrival-Date: Wed, 6 Jun 2007 19:28:15 -0400
Received-From-MTA: dns; fed1rmimpo01.cox.net (70.169.32.71)
Final-Recipient: RFC822;
Action: failed
Status: 5.1.1
Remote-MTA: dns; mx1.hotmail.com (65.54.245.8)
Diagnostic-Code: smtp; 550 Your e-mail was rejected for policy reasons on this gateway. Reasons for rejection may be related to content such as obscene language, graphics, or spam-like characteristics (or) other reputation problems. For sender troubleshooting information, please go to http://postmaster.msn.com. Please note: if you are an end-user please contact your E-mail/Internet Service Provider for assistance.
*—
I can find NOTHING that tells me what to do about this!
Also, regarding the HTTP solution, the problem with this is that the email, I think, is always stored on the MSN servers unlike the POP3 service which downloaded it to your local computer. If you are offline, you can’t see your email. So you have to copy to your personal folders all the time. Not a big deal, but one more inconvenience with the loss of the POP3 service.
Thanks to you all for having this blog. I only wish I had found it BEFORE I spent the HOURS dealing with the problems. Now I am hoping to find the solution to the EMAIL rejection notice above.
To All:
I am as frustrated as can be as you all are. The removeal of support for MSN’s POP3 caused me loss of hours and hours. Then the switch to pop3.live.com did not work… as posted in the support emails; but here is the solution, HONEST, there is one!
I used HTTP that does work but email is stored on MSNs servers, not my local computer. I want my mail on my computer, and therefore need POP3.
The MSN Live POP3 does work but they neglected to add a setting that must be made:
1) On the Outgoing Server, check the “My outgoing server (SMTP) requires autentication” checkbox.
2) Then select the “Use same settings as my incoming mail server” radio button.
3) Also, make sure the “Logon Information” “User Name” has your full email address.
Make all the other settings as posted in the MSN support email and it should work.
This answer came out from my 3rd call to tech support and this just matter-of-factly fell out of the conversation and I recognized that this was missed.
Anyway, good luck to all.
JoshuaWarrior
It’s now June 29th and the pop3 servers that worked on June 26th no longer work for me. Qwest and MSN can bite my Johnson.
You can however forward your MSN email to a real pop address with some freeware called “Getmail”
It is working for me.
It is hard to believe this thread is 3.5 years old. You would think they would learn.
I am a new Qwest customer and was sold the “silver” DSL service. Later I discovered that MSN was the ISP, and there was no POP, MAP or SMTP service, and in fact it had just been discontinued!!!!
So after having this service all of 1 day, they very nicely switched me over to the Qwest ISP. A little more each month, but I was told MSN was discounting service (I wonder why?).
I hope this sends a message to the Qwest and MSN folks.
It only took 3 tech support calls and 2 business office calls to find the few folks that work for Qwest that know what they are talking about.
I have Mozilla Thunderbird records (address book and old mail) that I can’t even import into the msn mail that quest set me up with. I am confused by all the responses that relate to Outlook or Outlook express problems. A few have spoken of solutions for Tbird but not being too saavy I don’t know how to use the suggestions. I tried the Fastmail site and found that they have 4 levels of support. The $14.95 for life is the “member” version. But it doesn’t have Pop web access. It just lists smpt for sending mail. You need the “full” version (19.95/year) to get the Pop web access. Does that mean I can’t receive Pop 3 stuff like my old address book? Does it allow mail to store in my computer? Would appreciate anyone with knowledge of this and other solutions to elaborate on what to use for Tbird and how to set it up. Thanks
I just signed up for Qwest DSL service 2.5 days ago. Since then, we are talking 19 hour per day of total ineptitude and deception by Qwest. However, I did finally get a tech/representative that contradicted all the others and set up a POP3 account in my Outlook Express. It seems Corporate finally did hear your countless cries of anguish, disgust and dismay. Enter as follows: Tools>Accounts>Add>GeneraL tab:Mail account- POP3.live.com, your name and email address; Servers tab: ‘My incoming mail- POP3, Incoming mail- POP3.live.com, Outgoing mail- SMTP.live.com, Account name- your email address, Password, check ‘My server requires authentication’; Advanced tab: Outgoing mail- 25, check ‘This server requires secure connection’ for both outgoing and incoming (Incoming mail should change to 995… click apply. You should be good to go.
I hope this is helpful.
Thanks, JohnBoy
That did the trick. FYI, the username doesn’t need the @hotmail.com or whatever, and you have to be sure to set the encryption type for the outgoing server. I chose Auto, and that worked (SSL is probably the correct choice).
Well, either I was tripping or something’s changed, because today I had to enter the full email address as my username. Maybe Qwest is just playing with us. Still works as long as server settings and encryption are set correctly.
JohnBoy – that worked for me for the incoming mail but not for the SMTP. I set up a work-around using my gmail account, but that isn’t the ideal situation either. Too bad Qwest is absolutely worthless when it comes to tech support on this issue.
Greetings, you techies are A++++. Thanks for the rescue. I followed the pop.live instructions and it worked like it should. I now have Rules and Flags again. I can’t tell you how happy this makes me in organizing my email. Too bad they couldn’t figure out something similiar on the http side of things .
My questions are now that I have a pop live profile working should I just delete the old http profile and save the pst file that was associated with it as a backup? (I could rename it oldpst.pst) or should I use Microsoft’s Outlook Backup PST Tool. http://office.micros[...]5321033.aspx
Question2- I have two other MSN http email accounts-should I change them as well?
3. How does this affect the antivirus? What do I need to change there if anything. Will I get more spam?
Thanks for any further assistance
Dough Girl
So why not just use Gmail?
Ok, folks, here’s why QWest is giving you fits with SMTP. Spammers use SMTP servers to pollute our email. That’s one of the reasons QWest has switched to using MSN and their HTTP mail as it requires authentication to use (your MSN account name and password) to send mail out. This helps to limit the spammers, but it is quite frustrating to us, the legit users. You can STILL get the use of POP/SMTP by changing your account to QWest.net BASIC with a static IP address. This gets you access to QWest’s SMTP servers authenticated via a user name and password they’ll provide you. Now a STATIC IP address is tied to your account, so if tons of SPAM start getting shot out from your address, QWest can either call you to have you fix the problem, or terminate your account for spamming. To make the switch,
YOU HAVE TO ASK FOR it. You can change your MSN account to QWest.net by calling the QWest Business Office at 1-800-244-1111. IT DOES COST EXTRA (about $5 a month) TO HAVE YOUR OWN STATIC IP ADDRESS, but it’s WELL WORTH IT!!!! You can use QWest’s SMTP servers OR RUN YOUR OWN (you can have your own webservers, too) and NEVER GO THROUGH THIS HASSLE AGAIN!!!!! You don’t have to be a network engineer to do this – it’s easy to set up. You SHOULD, however, be fairly comfortable with setting up accounts in Outlook/Outlook Express. Regards, Howard
Thank you so much JohnBoy for that information.
ARRRGHHH!!! Same problem! Qwest with MSN sucks!
Thanks johnboy!
Howard Blake’s fix worked great for me. Three tech support calls (the first two had no clue) meant that Qwest’s only soluton was to upgrade to the business servers at a higher cost. The Qwest.net basic worked fine for me, though my computer always asks to confirm its use because it doesn’t recognize the certificate.
BTW, I use Mac Mail, so you Mac users can also fix this ridiculous issue. Thanks again for this VERY informative blog!!
Add me to the list of those who spent considerable time trying to figure out how to set up Outlook with Qwest dsl. Giving up on the smtp, I settled for the http setup. So far, the only real problem with it is that I can’t set up “rules” for http mail within Outlook.
Can’t believe I’m actually missing Comcast…
Holy crap! Nearly 4 years and still frustrating! Well, at least I now know I’m not going insane that their smtp.live “solution” doesn’t work. Oddly enough, pop3.live does work, just not the smtp.
I guess I will have to either pay up or use a work-around smtp.
Thanks for all the info over the years! =:o
I’m visiting a friend who has QWEST and have tried to configure my SMTP settings as instrucrted here. I have:
specified smtp.live.com as the Outgoing server
Under “More Settings” I have checked the “requires authentication” box, included the msn username and password, and checked the “log on using SPA” box. I have also tried all combinations of checked boxes and email name with and without the @msn.com. I get the following error msg:
Task ‘xx – Sending’ reported error (0x800CCC78) : ‘Unable to send the message. Please verify the e-mail address in your account properties. The server responded: 530 5.7.0 Must issue a STARTTLS command first’
I have now spent a couple hours trying to get this to work, originially with smtp.email.msn.com and also with smtp.live.com to no avail. Any ideas?
ARGH! This http setup SUCKS. It may be more secure, but I can’t use any of the features of Outlook. I can’t set up rules or even “search folders”. I’m more than just a little pissed off at Microsoft AND Qwest.
I FINALLY got Outlook (Office 2003) to work with Qwest DSL Windows Live. I followed instructions for the pop3.live.com and smtp.live.com servers and all is well. I’ll repeat the setup instructions:
User info:
For “Your Name” I entered my full email address xxxxx@q.com
I also entered my full email address for the user name under “Log on” and entered my password.
Server information:
Incoming: pop3.live.com
Outgoing: smtp.live.com
CLICK ON “MORE SETTINGS”
Outgoing Server tab:
CHECK the box for “My outgoing server requires authentication”
Advanced Tab:
For Incoming and Outgoing servers check the boxes next to “This server requires authentication”
Good luck to all and to all a good night!
PS DO NOT CHECK the box next to “Log on using Secure Password Authentication”
Thanks for all of the Thunderbird-Qwest help. Wish I’d read this blog before I signed up for the MSN premium package. What a nightmare!!!!
A couple of heads-ups…if you install all of the Qwest-MSN software on their CD’s, it Uninstalls your existing antivirus and firewalls. Yes, completely deletes them and substitutes a far inferior version of MSN live or some crap like that.
Another, the webmail solution for Thunderbird only works with the new version 2.0. it doesn’t work with 1.5.
Thanks for the help! Too bad you can post all these warnings on the Qwest website before people sign up! I’d be in on a class action lawsuit….hours on the phone with tech support, hours reconfiguring my computer after Q/MSN messed it up, and two months with no email at home because i didn’t want to take the time to deal with it.
pop3.live.com works when you enable SSL encryption
smtp.live.com works when you used authenticated sending and SSL encryption
details below….
I’m salvaging a Windoze machine. ISP is Qwest with MSN. Mail client Outlook Express and Hotmail (not addressed in this snippet).
Outlook Express
Tools>>Accounts>>Mail
select your MSN/Qwest account (however named) >>Properties
(or Add>Mail – this branch not addressed in this snippet)
Properties Box
Options>>Servers (tab)
incoming mail server is a _POP3_ server
incoming mail server: _pop3.live.com_
outgoing mail server: _smtp.live.com_
IncomingMailServer
account name: youraccountname@domain.tld
password: yourpassword
click ‘remember password’ to simplify things
OutgoingMailServer
chk ‘outgoing … authentication’
click ‘Settings’ button
click ‘Use same … incoming mail’
click ‘OK’ button
click Advanced (tab)
click BOTH boxes for ‘requires secure… SSL’
(doing so should give you port 25 for smtp and 995 for pop3)
click ‘OK’ button all the way out of dialog box
hit ‘send/receive’
I’ve read this whole thread and I still cannot get this to work (outlook 2003). but the test account settings work. but when i try and send email (recieving works fine), nothing happens – the mail just sits in the outbox!
I seem to remember reading in this thread that qwest has blocked smtp outgoing port 25, can anyone comment on this?
I’m not real thrilled about not being able to send from my other email address through DSL but I am very happy I have DSL. I’ve live in the boonies and have had slowwwww dial-up for almost 8 years here.
I think that Qwest/MSN is being shortsighted in not allowing other email boxes to be used and in the long run, when someone else wakes up and decides to provide that service at the same or better price then Qwest/MSN customers will go to them.
I’ve been in sales for many years and can tell you that frustrating customers means they will stay on your ship until another ship comes along offering what you have but also what they want and they will jump ship.
Big business in the USA and even the world is going to find this out eventually. Walmart is already learning this lesson.
If setting your q.com email for ThunderBird, use the following settings:
When connecting to smtp.live.com on port 25, it comes up with STARTTLS, definitely not SSL. Thus, in Tools > Account Settings > Outgoing Server (at the very bottom), edit your server settings with the “use TLS” option selected and see if it makes a difference. Many servers require SSL encryption for the incoming but TLS (the next higher SSL version) for the outgoing mail, confusing…
Thus, SSL for the incoming and TLS for the outgoing.
Server settings are Pop3: pop3.live.com, SSL port 995; smtp.live.com, TLS, port 25
A little off topic, but thought I would throw this out there, too, as I just got Qwest DSL installed about a week ago. I had been with comcast for a long time. And am really happy so far with the Qwest DSL service, plus the pricing is better.
I have the Qwest Platinum service with MSN Live. I’ve got my q.com email address working in all of my email clients, Thunderbird, Entourage, etc….
Now, if you’re like me, I was not made aware before hand that the standard Qwest modem was also a DHCP server. I have the M1000. For my VoIP service from AT&T CallVantage, I really needed to put my personal router in ‘Play’. Problem is having 2 DHCP servers on the same network is not a good idea.
My Qwest installer was kind enough to NOT install using their set-up CD, and I would recommend NOT using it. All you need to do is logon to the modem with 192.168.0.1, and you can set everything up.
Now here is the part that Qwest won’t tell you, or necessarily support… Their service is set for PPPoA. PPPoA ends at your modem; from the modem to the rest of your network is PPPoE. If you want to put your own router in line, you need to put the Qwest modem into Transparent Bridge mode, by logging onto the modem (192.168.0.1), go to advanced set-up. Doing so will disable everything else about it. In essence, make it act like a cable modem. Take an ethernet cable from your Qwest modem to the WAN/Internet port on your router.
Now, logon to your router, I have a linksys with address 192.168.15.1. Change the internet connection type to PPPoE on the router. In the username field put your xxxxxx@qwest.net, and Password supplied to you by Qwest. If you don’t know it, call Qwest Tech support. They will give it to you. These are your Qwest DSL logon credentials.
I thought it was strange that my logon was an @qwest.net even though I had MSN live and a q.com email. But that is how Qwest works on their DSL side. All Qwest customers have a xxxx@qwest.net username and password for your DSL service, regardless if the ISP is MSN or anyone else.
Note: in a perfect world I should change the address of the modem to match the rest of my network, but it worked. And if I need to get back into it, I can just plug directly into it.
To clarify on my above post:
Hook to the modem directly first when changing to bridge mode. Once the modem is in transparent bridge mode, then connect the modem to the router via the WAN port on the router.
If your router also has an address of 192.168.0.1 address you may want to change it’s IP to something else, as you don’t want the router and the modem to have the same IP.
I did the smtp.live.com on port 25 with the TLS encryption. The pop3.live.com used the SSL on port 995. This is how I got outlook 2007 sending and receiving. But the funny thing was, it did not grab at first. I tried for hours and the smtp would not work, with TLS or SSL or any other combo. What I finally did was delete the profile and retry, then delete it again and added (created a new profile) and presto, it started working. Somewhere I did read that MS said the fix sometimes means removing/creating new profiles… Something gets corrupted in Outlook sometimes. I did manage to get windows mail (replacement for outlook express in Vista) to work with pop3/smtp right away. In windows mail, I used SSL for both pop3 and smtp.. so go figure why outlook needs TLS on the smtp encryption advanced settings. Being that I did get windows mail working and not Outlook drove me nuts.
So if you find yourself going in circles I suggest deleting the profile, restarting PC and starting over. I am convinced that somehow this is what finally got my Outlook 07’s smtp working.
The other thing that is messed up with windows mail on vista is it won’t allow you to easily set up your pop3 and smtp. The wizard throws you out once you type xxx@msn.com. It says windows mail cannot do http based mail. So you have to start the wizard typing a bogus address eg.. xxx@email.msn.com After that it lets you configure for pop3 smtp. Then you go back and edit your email correctly to xxx@msn.com So you have to trick the wizard. So far I have always been able to keep a pop3/smtp email with msn but with vista and this lastest challenge with outlook 2007 its getting more frustrating. And vista’s windows mail is terrible in how it won’t allow for easy pop3 configuration. They also took out the contacts shortcuts in the layout section that outlook express used to have. You have to hit contact button on the toolbar now. Even though the beta testers begged MS not to take out that feature. Between MS and MSN its getting harder to get MSN going on pop3/smtp. But I really hate HTTP mail. I hope they don’t make it totally impossible to add pop3/smtp. But I am glad I got both windows mail and outlook working. I generally like outlook express but windows mail is kind of weak. A step backwards for MS on this one. I think I will start using outlook more.
I forgot to mention that all the fun in getting msn pop3/smtp going on Outlook and windows mail was on Qwest DSL of course. 🙂
RE: STARTTLS in OUTLOOK 2007 fix for qwest. MSN live instructions have to be changed slightly (one little thingy) in order to work with qwest. Below are the instructions, but the last thing that is different than choosing SSL is to choose ‘AUTO’ and that seem to fix mine. (remember you may have to delete the old one is set up HTTP and just re-set it up new)
In Outlook, on the Tools menu, click E-mail Accounts.
Click Add a new e-mail account, and then click Next.
Click POP3, and then click Next.
Enter the following information:
Under User Information, type your name and your Windows Live Hotmail e-mail address.
Under Server Information, in the Incoming mail server (POP3) box, type pop3.live.com.
Under Server Information, in the Outgoing mail server (SMTP) box, type smtp.live.com.
Under Logon Information, in the User Name box, type your full Windows Live Hotmail e-mail address.
In the Password box, type the password for your Windows Live Hotmail e-mail address.
Clear the Remember password check box unless you’re the only person with access to the computer. Make sure that the Log on using Secure Password Authentication (SPA) check box isn’t selected.
Click More settings.
On the Outgoing Server tab, make sure that the My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server options are selected.
On the Advanced tab, under Server Port Numbers, enter the following information, and then click OK:
In the Incoming server (POP3) box, type 995.
In the Outgoing server (SMTP) box, type 25.
Under both Incoming server (POP3) and Outgoing server (SMTP), select the This server requires an encrypted connection (Auto) check box.
Click Next, and then click Finish.
I have a qwest/msn account at home and jumped through hoops several months ago to get pop/smtp working with Thunderbird. All well since then (TB smtp ‘Use TLS if avail’)
Today I’m working on a client’s machine whose qwest/msn under OE6 unexpectedly stopped working last week. After much frustration I find MS has a hotfix (KB933612) for TLS under OE6. This hotfix solved the smtp under OE6 problem for me.
I’m certain this information has been shared already. Here’s a nice tutorial with screenshots for setting up q.com e-mail addresses. While the screenshots are Outlook Express, I followed the exact same process for 4 q e-mail accounts in Outlook 2000. All are up and running.
http://www.ineedxphe[...]/setup1.html
A few things to note.
Be sure to hit “Apply” upon completing your configurations on the Advanced tab in Outlook 2000. Outlook Express doesn’t have “Apply” buttons.
Use lower case. Mirror everything you see in the tutorial. I found that trying to change an account doesn’t fly. Remove it, restart PC and redo profile.
Should you “know” that the settings are perfect on a profile, try starting outlook in safe mode.
START>RUN type outlook.exe /safe
That cleared up the one issue I had with one profile.
Anyhow, thank you to all the contributors here. Much appreciated.
Ok I’m back for a follow up. Even though my pop/smtp settings seem to work for msn they are not reliable. For whatever reason, I loose emails that are sent to me. Sometimes they never arrive and other times they are delayed by days. Its been a ongoing issue with my qwest/msn email pop account and they can’t seem to fix it. This is not acceptable and I decided to order comcast again. At least for me, msn does not provide reliable email. I have a regular hotmail account that seems to do better. But the qwest/msn is crap. I just called qwest again and went over my settings one last time. I can’t find anything wrong on my end. Be careful since the problems are random enough that you may not notice it and you may miss important emails. I’m assuming that this problem effects others as well.
Here are the steps to configure Microsoft Outlook to use MSN/q.com email.
1. Click “Tools”
2. Click “Accounts”
3. Choose “add account”
4. Select POP3
5. Click “Next”
6. Fill out the form with your credentials here. Please use your FULL email address for USER NAME.
7. Incoming Server is pop3.live.com outgoing server is smtp.live.com
8. Click MORE SETTINGS
9. Click the Outgoing Server tab check “my outgoing server requires…”, “logon using:” Your full email address and password goes here.
10. Check “remember password”
11. Select “Advanced tab”
12. Incoming server is 995,
13. Outgoing Server is 25
14. Check mark both boxes “This server requires an encrypted connection”
15. Check mark “Leave a copy of messages on the server” & “Removed from server when deleted from Deleted Items”
16. Click “OK”
17. Click “Next & Finish”
This page is the best!
I never received a CD in my switch to Qwest and have had to deal with tech support for every step of getting going. They don’t know the answers to the most simplest questions outside the rote answers. So I was already burnt out by the time I got to the Outlook issue.
Thanks to this page I’ve gotten Outlook Express to work on my Vista laptop (change Windows Mail to classic appearance for setup). On my wife’s desktop, Norton Antivirus was the problem. Disabling the outgoing scanning did not help but changing the Outgoing port to 587 did the trick!
Now, I am worried that something will be disabled by MSN or Qwest that will break things again. I’ll come back here first thing.
Thanks!
http://dakotacom.net[...]a/tbmsn.html
I’ve read everything here and after using Qwest DSL for many years along with a local ISP, I lost my mind and switched to Qwest DSL with MSN on July 21 (undoing that on the 31). I have been online since the days of UNIX and remember 14.4 modems being the hottest thing going.
I did not install the MSN software. I had to configure Thunderbird to work with their so-called email address which happened to end in @q.com.
What I found out astonished me. It isn’t a real email address no matter what your email address looks like or what you think it is. It’s only a HOTMAIL (Live Mail) account. And you can do all of the filtering and whatnot you want but all filtering and such is controlled by Hotmail. Please read my page for important info.
I give all the set up info necessary to send email in Thunderbird, Thunderbird tweaks that have to be made, unblocking port 25 to accomodate antivirus software (since MSN email (HOTMAIL) uses port 25 instead of the standard SSL SMTP outgoing server port), and info on how to get all of your MSN email (HOTMAIL) in Thunderbird.
But will you really want to after reading what I found out??? You’ll have to set TB back to an ancient, outdated, insecure protocol. You’ll have to unblock port 25 in any good antivirus program.
You might not know that you’re probably not getting all of the email you should be getting. To get all of your email you’ll have to whitelist everyone via Hotmail interface and even then, Hotmail’s SmartScreen SpamFilter sometimes deletes legitimate emails. You’ll hear a beep that you have a new email but nothing will show in your inbox.
All this just to get HOTMAIL which is masquerading as MSN mail!
Read my page and then check it out for yourself. I give the info there.
It makes me wonder… if I had to deprecate TB so much to get so-called MSN email to work with their @q.com email address, what does that say about Outlook? Outlook will accept MSN email addresses with no tweaks.
I have to make the leap that Outlook then must be using the same ancient, insecure protocol that I had to force Thunderbird to use. But how is it overriding the blocking of port 25 that most good antivirus programs are now blocking? Some Windows thing? Anyone have the info on these things and Outlook?
It’s only HOTMAIL (Live Mail)!!!! Don’t bother with all this!!! Might as well just log in through the Hotmail link on msn.com!
Tee is absolutely correct. Use that to set up for q.com account.
For Outlook 2007 though I had to use TSL encryption on outgoing instead of SSL. Leave incoming as SSL.
Here is link to those directions.
http://help.live.com[...]moutlook.htm
Nice thing about a POP3 account remember is that it pulls the e-mails from web-based server to your box and leaves nothing behind.
There was a problem logging onto your mail server. Your Password was rejected. Account: ‘pop.gmail.com’, Server: ‘pop.gmail.com’, Protocol: POP3, Server Response: ‘-ERR [AUTH] Username and password not accepted.’, Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
There was a problem logging onto your mail server. Your Password was rejected. Account: ‘pop.gmail.com’, Server: ‘pop.gmail.com’, Protocol: POP3, Server Response: ‘-ERR [AUTH] Username and password not accepted.’, Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
cont no +919098144803