I spent about an hour on the TiVo support web site, looking for a way to tell the TiVo I’d moved and I need it to get program data for Denver instead of the Bay Area.
When I failed to find it on their web site, I poked around until I found their support phone numbers. I called the support number and couldn’t get through the automated voice prompts. None of the usual escape words (‘operator’, ‘help’, ‘person’) worked. After about 5 minutes of this frustration, I was yelling into the phone and punching numbers on the keypad.
At last, the
So I gave up and called my friend that works at TiVo. 🙂
Sure enough, 30 seconds later I knew that I needed to ‘Repeat Guided Setup’.
This is found under:
Read New TiVo Messages & System Settings
- Restart or Reset System
- Repeat Guided Setup
…then follow the prompts.
So if you need to know how to change your program data to another area, this is how.
I have had a Tivo for about a year and I cannot imagine life without it. That being said, I have never had any kind of problem with the Tivo unit, or service. I have never had to contact Tivo customer service. But – If I ever did need to contact them I would not call Tivo, or even vist the website. I’d go straight to http://www.tivocommunity.com it is a fourm where hardcore Tivo users help newbies with Tivo related questions (most are already answered in the FAQ’s) and because of the massive active users on the site (including Tivo support personnel) your posted question gets attention quickly. I am not a sponser of Tivocommunity.com just a very happy user! I should also note that Tivo does not run or support this site, but the people at tivo do contribute and monitor it often. Hope this helps.
You’re right Joe, I should have thought of that. I’m sure I would have gotten a much faster response.
Toll Free helps companies and individuals navigate the confusing world of premium toll free vanity numbers. Services allows you to search the available pool and look up premium vanity numbers, and then negotiates on your behalf to get dramatically better return on your investments in marketing and advertising through the use of toll free 800, 866 and 877 numbers. Vanity toll free numbers at reasonable prices.