The Sprint CSR I talked to today told me that it’s impossible to switch the primary phone number on a shared plan1. I’m having trouble accepting this; it seems like the sort of thing that could be done if someone cared enough to make it happen.
I don’t think that what I’m trying to do is that difficult. There are three lines (phone numbers) on my current plan. All I want to do is make the primary phone number on the account line B instead of line A so that I can move the phone number for line A (then re-activate line A with a different number) without cancelling the entire plan for all the lines. If I’m not able to do this, instead of moving just the one phone number I might have to cancel the entire account and move all three (which I’d rather not do).
Anyone know someone at Sprint that I could talk to?
UPDATE: Resolution in the comments.
- I also asked “What happens if I move and want to just change the phone number?” The answer was that I can’t do that without cancelling the current plan and getting a new plan – this seems unlikely to me. [back]
I sent you an email Alex, via your contact form on this site.
Hope that helps.
I’m dropping your guy a note now. Thanks Chris!
I don’t know anyone, but I just read this blog post that might be of some help:
http://outtacontext.[...]000342.shtml
Thanks Scott, I haven’t heard from the other fellow so this looks like a good course of action to take.
Scott, thanks for the tip – it worked! Once I managed to bull my way into the Retention department, the fellow was quite capable and changed the primary number on the account without hassle.
If you ever need Retention from TMO, just say “Cancel” when prompted by the IVR. Their name for it is “Advanced General Care”.
Alex, glad my blog post could be of help!
Heh, I was going to direct you to that article, too. I just sent that link to my in-laws the other day, because they’ve been wanting to upgrade their phones, but they keep putting it off, because they dread the hassle.
[…] UPDATE: 2007-01-12: Finally, after about 3 hours with tech support and multiple escalation tickets that yielded no results over the last 2-3 days, I contacted the retention department and got it fixed within a couple of hours. I should have known better, always use the retention department. […]
i’ve been a sprint csr for 3months only.. but from what i’ve known. its possible.. telling me that cellphone A with cellphone B number.. and cellphone B with cellphone A number.. and then change the cellphone A number with a different one.. yup. its possible but it would take a lil time switching and programming the 2 phones..