Does anyone have success stories/recommendations for phone answering services? I am looking for something that will do the following:
- 24/7 live operator answering.
- Gather basic information about the issue/problem.
- Call the scheduled “on call” person to pass the info on to.
- Call the next person on the schedule list if the first, second, etc. is not available.
- Email the information gathered from the caller to the “on-call” person who is reached by phone.
I’ve found lots of results but few recommendations that I feel comfortable with.
I think searching for virtual receptionist services is a good bet, too. There are plenty of 24/7 ones out there.
You probably won’t get all of that at a price point you’re willing to swallow. Based on my experience with a few call centers, they never live up to their promises.
The one thing I’ll suggest is that you’ll have a MUCH higher chance for success if you bend to THEIR processes and tools, instead of trying to get them to fit yours. If you try and get them to adapt, they’ll fail, and you’ll look bush league to your customers.
Good luck. If you do wind up finding a solution that you’re satisfied with, I’d love to hear about them.
We run an answering service in new york that is able to provide everything you are looking for. This is not unique to us though, most if not all answering service have cababilities like this. If you are not comfortable, I suggest looking for a service that offers a free trial period that way you can turn your phones over to them for a few nights & test how they are dealing with your calls. If you dont like it or feel they are unprofessional, you havent lost anything.
Sadly, we do not offer a trial, but there are plenty of businesses that do. Good luck in your search for a good telephone answering service!
We are an answering service that does exactly what you’re looking for and we offer a 30 day money back guarantee or a two week free trial.
I am a Vice President for an answering service in Central Florida and we can provide you with a 2 week free trial as well. We customize this service to meet your needs. Visit our website at http://www.metropolitancomm.com to contact us. I’d be glad to speak with you at any time.
Have you looked at http://www.symmetryplc.com? Might be what your looking for
Hi,
I am highly recommending 1-800 We Answer answering service. I do personally use a live answering service. They have been exceptional for the past three years. 1-800 We Answer answering service has been my answering service and their operators are very professional and helpful. At first I was a bit skeptic before. But hiring this company to answer for me, my customers are happy with the customer service that they are receiving.
1-800 We Answer answering service are 24/7, efficient, knowledgeable professional and friendly Live Operators that can execute any business transaction calls, great and small. You will not miss any important calls for they can retrieve your message by any means such as your cell phone or main office, email you and fax back as soon as possible.
I am comfortable in that they will give you full service.
Here is the info for 1-800 We Answer answering service:
Telephone # 1-800 We Answer
1-800 932-6793
Local Tel: 1-212-868-1121
Website: http://www.efls.com
Another very professional service we have used is http://www.answeringservice.com they have very fair pricing and do not charge by the minute like some do. We have them manage our calenders and make outbound calls too it was much cheaper than hiring someone.
Hope you find a service you like!
Paul
Here is there info.
http://www.receptionistservice.com
888-803-6811 – Sales info
Here is an article on how to select the best answering service for your business.
http://www.centralco[...]o_select.asp
Hope this helps.
I am the owner of AACS Call Center in Greensboro North Carolina. We are Remote Receptionists for several different companies. We do not have the “boiler room” atmosphere like most traditional answering services. Check us out…our packages include unlimited messages, minutes, etc. plus we do not lock you into a long term contract.
Now that some time has gone by I am curious if you found a company that you are happy with. I work with PATLive and we provide a host of virtual telecommunications services for small business. Our Hosted Receptionist service can handle your needs and offers customized scripts to give calls a personal feel.
Our receptionists are located here United States, and every employee must pass interviews, tests, and background checks before they are ready to answer your calls. Receptionists can take messages, enter orders, schedule appointments, and transfer and forward calls. Receive messages via email email or fax after each call or once a day.
Here is more information:
Hosted Receptionist
Website: http://www.hostedreceptionist.com
Phone: 1-800-600-1420
Please let me know if I can help!