One of the things I’ve liked1 about the Palm Pre Plus on Verizon is the hotspot feature which allowed me to cancel my MiFi service and travel with one less device. For the last three days however, I was getting this error message when I tried to turn it on:
No Sharing Service
Sharing an Internet connection requires an addition to your mobile service plan. Contact your carrier for help.
The timing of this error coincided with the approximate time that Verizon made this feature free for Palm users (yay!) so I assumed that something had gotten out of whack when they were transitioning the cost of the paid feature to the free feature.
However, after re-programming and provisioning the phone, rebooting, etc., etc., the thing still kept throwing the error. The solution ended up being to re-enter the details of wireless network I wanted to broadcast from the Palm. Once I did this, the error went away immediately.
Hopefully this is of some help to others that run into this issue.
- Still working on a more detailed blog post. [back]
Thanks! I sat on a call for 45 mins and verizon nor palm was ablee to tell me this… Worked likee a charm.
Thank you so much for posting this! Just got my iPad yesterday and my hotspot throws up on me after using successfully for the past month. I spent 30 min on the phone with Verizon and they transferred me to palm. They were closed, so I google the error!
THANK YOU!!! i was freaking out!!!! that’s one of the main reasons i bought the phone. GO PALM PRE!!!!!
Hmm… this doesn’t seem to work for me. I have the same problem, but changing the Network Info and even changing to Open or the pass code didn’t work for me. I called Verizon, and they don’t know what they are talking about either. Is there anything I’m missing?
… and this feature is the ONLY reason I bought this phone… :/
Ok, I think I got it working. I had to change the Network Info, power off my phone, and then turn it back on. I hope this isn’t a reoccurring problem.
AND THANK YOU FOR THIS POST!!!
this happened to me and verizon and palm didn’t know what to do and nothing they said to try worked. Thank you so much!
Thanks! Simple fix for a stupid error. Thanks for posting this!
THANK YOU!!!!! You saved my a ton of time not having to sit with tech support. Worked great!!! Much appreciated.
thank you sooooo much I didn’t want to go over to the store and the customer service line wasn’t working!!
Anthony is right, all I had to do after that was create a network name (which I had never originally bothered to do)
This happened to me suddenly after no hotspot issues since getting the phone…thank goodness for all of your posts; I was able to figure out that somehow my network name under network info had disappeared and I simply reentered the network name and hotspot was back as normal. Thank you Alex and Anthony for an easy fix (even for a very nontechnical person)
Thank you so much, I’d tried everything else but never thought of this.
This also works for the Palm Pixi Plus. Thanks 🙂
As a verizon wireless Tech support agent, I used this on a call to resolve an issue. Perfect.
I may sound dumb… But how do I get to where I can change the network settings? 🙁
oh.. Lol got it 🙂
Can you give more details on this fix?
thanks so much for this post. Mine happened half way through a trip and I had to have my hotspot to continue my work, verizon didn’t have a clue so I did a google search and waalaa. Thank God for you and the WWW!
What an easy fix! My boss was on the line with Verizon 2 times for a total of 3 hours… They were of NO help.
Thanks again!
I got this too, I had blanked out the network name. I was out of town at the time and couldn’t google this (because the phone was down!). Got on with verizon tech support, they are sending me a new phone! What do I do now???
Thank you so much for this easy fix! Just type in a network name…that’s it!! Why don’t the reps @ Verizon know this…it’s been months since customers have had this issue…ah well, I appreciate the blog alexking.org 🙂
Just had this problem crop up, and the fix worked just fine, didn’t even have to re-boot the phone! I don’t know why the phone forgot the network name and pw, but once I re-entered, fixed it right up. Thank you for the post!
sweet. Not a single person at the verizon store, service center, or on the phone could tell me that. You rock
Yes, if fixed my error too all you need to do to fix this is type in a network name under “network info ” and select “open” in the next box down. (i didnt understand the solution givin on this page till i called verizon)
When you go into the hotspot on the phone, simply enter “my palm” in the area that says network info. This will solve the problem. ..Just tried it, and it was successful!
TYTYTY!!! Just to elaborate for others who are a little confused-open the mobile hot spot, tap on “Network Info”, and type in a new name for yor network. I just used “Palm Pre”, but you can use whatever you’d like.
Thanks for this fix – worked first time. Verizon had no clue and wanted me to do a soft reset. I just knew there had to be a less intrusive way to fix this.
I use the hotspot constantly and I wonder what caused this to happen? Anyway, as someone above said, you rock!
Thank you so much. I just put the words My Palm in the network info spot like someone suggested. Worked right away, and I was not sure I knew what you all were talking about. It was easy!
Thanks so much. Had been getting the error message off and on, but usually on a 2nd or 3rd try I could get it to work. But not today, so off to the web I went. AlexKing you rock and special kudos to (another Alex) who was a super smart Verizon tech and knew to check the web to help his lucky customer. He should be promoted to manager and educate the other V-techs.
You need to change SSID info by going to MOBILE HOTSPOT, turn it on, touch NETWORK NAME, make sure a network name is entered. touch DONE, from SECURITY go to SECURITY TYPE. select either OPEN or WPA/WPA2, if WPA/WPA2 is selected, you must enter a passphrase that you create on your own. then select DONE…that will get your mobile hotspot working again.
Thank you SO much! This worked great!
Works like a charm. You need to replace verizon, thanks again.
I have the same problem. I called up the geniuses at Verizon and mentioned your web page, and they insisted they go through their standard process.
As you might expect, it still doesn’t work, and Verizon had zero interest in getting the URL of the web page, or even making a notation that it might be out there, somewhere.
*Highly* frustrating.
I am not tech savvy in the least. So when this notice cropped up on my phone I thought that I had done something to it through my new computer. I was fully anticipating having to spend an hour on the phone with tech support, but on a whim, decided to google the problem. I gotta tell you, dude, you are amazing!! Just made my whole day. Thank you.
Thank you! I had no idea why my hotspot just stopped working. I tried everything too. Worked like a charm!
Just fixed myself. Verizon was trying to help, but of course they couldn’t talk to me on speaker to fix it. LOL
Mr CJ’s Palm got the “no sharing service” message this morning, and he headed for verizon tech support on his phone while I googled up this page. Had his hot spot “fixed” before he could even speak with a tech. TY so much!
Great! Thanks so much I was mad this happen at the worst time. Your solution was perfect!
Thanks. Whooaa! I thought Verizon was trying to pull a fast one. I almost cancelled my account.
thank you so much ! It worked you are genious
Mobile hotspot just quit right around the time iPhone came to vz… Tried these fixes to no avail. Any ideas
Thanks !!!it works!!!so magic
Thank you so much for posting this! Just got my iPad yesterday and my hotspot throws up on me after using successfully for the past month. I spent 30 min on the phone with Verizon and they transferred me to palm. They were closed, so I google the error!
It’s people like you that don’t get the credit they deserve. Thank you for the tip. I’m learning that I should avoid calling customer service as step one. Googling the problem should always be step one. Thank you, your solution worked perfectly.
Thanks! saved me another call with tech support
Thanks. I too spent 25 mins on the phone with Verizon to no success. Sure appreciate you posting this.
thank you sooooo much for posting this! My hotspot couldn’t have went down at a worse time, while I’m in the middle of wedding planning. I suck with technology, but used my unlimited phone access to google the error. Your solution took two seconds and my problem was fixed. So easy! Thank you so much! Wish I would have googled this days ago. You’re a life saver.
Same problem. Polite tech guy at Verizon South SF said: “I checked with tech support in TX. It’s a known issue with your phone. They said you have to do a hard reboot. Make sure you save all the information on the phone.” Nice to find the solution right here.
Did not even bother calling Verizon. I usually don’t call any provider with troubleshooting as I figure everything is already on the web at least for the simple things in life.
This has been consistently happening to me for a year and it usually works after I remove battery, reinsert it, and power up.
Verizon admits the the problem is due to the fact that it is the ONLY device with a free hotspot. Since it is not a “feature” on the account, we get that message and locked out of the web.
The permanent fix is simple. Verizon needs to just provision all Palm Pre accounts with hotspots as normal and credit back the cost so it remains free. They won’t do that because they want us all to upgrade our phones to others that don’t have the free feature.
I’ll try your suggestion as I plan to hang on to this phone until a comparable phone w/free or low-cost hotspot is announced by any cell phone company.
I was on phone with verizon tech last wk for like three hours him talking to palm and me, saying my palm profile information wasn’t rite etc, tryed all kinds of stuff to no avail. Then had problems with yahoo entering infor three times locks you out for 24hrs which drove me nuts but no one thought that was necessary to tell me. Palmwants a survey now twice, I have told them there help is and was worthless. Will try your fix, but seems like whatwe tried other day. All verizon wannted to do was get me into other phone, and pay 20.00 for hotspot. They must think I’m as dumb as there techs, still better than palms, don’t have a clue what is going on. No wander they are in trouble staying afloat.
When I stopped by a Verizon store for other reasons, I also asked how to fix this issue. The Verizon tech told me they could attempt to fix it but would have to reset my phone and erase everything. I love the free hotspot but wasn’t willing to reset my phone. Thank you so much for this fix. It’s so simple I can’t believe I didn’t think to try it and I can’t believe the tech would reset my phone without trying this simple fix first.
It really doesn’t erase much at all. Wallpaper is allI ever lose. Pics are still their and ijust put it back. Some apps may have trouble reloading but no biggie. Just very aggravating
Thanks so much! I should have Googled first, and then called Verizon. They had no clue and told me I needed to take the phone to the store, which I did, and they had no clue either.
This is such an easy fix, too!
Thanks so much, worked like a charm! Couldn’t figure out why my hotspot stopped working all of a sudden, and I guess it doesn’t matter now. Fixed without having to call Verizon. Woohoo!
I did go through the reset my phone…and it takes forever. I also went through hors with tech support. When it did it again just two weeks later I went the route og going online first. THANK YOU!!!
I’ve had my Pre a year now. Get use to it. I have to go through this reset at least twice a month and you never know when it will happen. I’m real good at just doing it myself now. Takes 5 minutes
Spent 40 minutes on the phone with Verizon trying to figure this issue out to no avail. Used your “fix” and I am immediately back in business. THANK YOU VERY MUCH!!!