Capsule, The Developer’s Code Journal

I’m very pleased today to announce the release of Capsule, the developer’s code journal. Capsule replaces the scratch document you have…

Customer vs. Product Support

How to best provide support for the software you create is an interesting point of deliberation. I’ve gone through various stages and…

The true measure of a new best practice is how painful it is to return to projects that don’t use it.

January 19, 2013

One of the big factors in letting go of WP HelpCenter was the way it was taking my attention away from Crowd Favorite.