I feel Brent’s pain.

I’ve had this happen a number of times with free trial sign-ups, information requests, support e-mails, etc. It’s just way too much work for both ends of the conversation to be effective.

Let’s say someone wants to be a good netizen about this, and after signing up for a free trial of Tasks Pro™ they go to their e-mail blocking service to whitelist the return e-mail they are expecting. Well, they don’t really know what e-mail address it will be coming from, do they? Even if they did, it’s an extra step every time they fill out a web form. People just aren’t that conscientious.

So far I’ve generally been willing to jump through one hoop for people, but it’s just the wrong solution to the problem.