When I decided to offer phone support as a premium support option from King Design I had to set up phone service that would work the way I needed it to.

I’ve been using a OneBox account for this, and I’ve been quite pleased at the way it’s worked out.

My requirements:

• A toll-free number.
• Can set it to go directly to voice mail during non-business hours.
• Hunting (I think it’s called) – have it ring one phone number, then another, then another, etc.
• E-mail delivery of voice mail.

Pretty much all the services I looked at offered these things – they are standard VPBX functions. The reason I decided to go with OneBox is because they offer an Executive plan for a single user.

Most of the services I looked at started at around 3-5 mailboxes/phone numbers and pricing at about $50/month. Since I don’t need any of that (yet) $20/month is a lot better than $50/month. 🙂

The OneBox account doesn’t have fancy web 2.0 screens or nice Ajax interactivity, but (as far as I know) it’s been reliable and done exactly what I expected. There’s a lot of value in that.