For the second month in a row, I’ve gotten a late payment notice from CitiMortgage. This is very frustrating since in both months my payment has been on time.
When we got our first bill, I set up a bi-monthly recurring payment though my online banking to pay half of the monthly payment plus a little extra towards principal. This worked fine (as far as I can tell) for the first few months, but the last two it’s been a disaster.
Last month, I spent nearly 2 hours arguing with a rep trying to get the late fee removed. What had happened was that they had received the money on time, but hadn’t applied it to my account until nearly a week later. Yes, it took 2 hours to convince this jerk that I shouldn’t get charged a late fee for this. Look buddy, my responsibility is to get the money to you by the date you specified. I can’t control how long it takes you to process it.
This month, I got a letter saying that no payment had been received at all! Fortunately, the gal on the other end of the phone was a little more intelligent. She looked in the account, saw the payments that had been received on time, got them applied correctly and put in a request to remove the late charge.
I’ve decided it isn’t worth having to argue with one of their reps on the phone each month so I’ve given in and will now make only one payment each month – well in advance.
I’m stilling getting late notices on my car loan, and every payment we’ve made has been on time. We’ve called, and they assured us the problem would disappear, but each time we get a notice the penalty goes up. I think it’s at like 700+ when my car payment is only like 150 or something.
Automatic payment systems are lovely, but when they don’t interact well with archaic bank systems, and the administrators of the system can’t straighten it out manually – chaos ensues.
Alex, I wouldn’t give up on this if I were you. You already know this, but the amount of money you save on interest over the next 20 years is probably well worth the effort.
Actually, I save nothing on interest the way I was doing it because CitiMortgage only applies the payments once a month anyway unless you pay them to join their bi-weekly payment plan thingy. Great, huh?
Why not just move your mortgage? Banks only repsond when their business is under threat.
I don’t know that I can do that and keep the same rate.
I had similar problems with a student loan years ago. The bank finally sold my loan and it was the happiest day of my life…well, almost.
You could do the next best thing to bi-monthly payments: setup an early mortgage payoff investment account. The theory is that you put the money aside each month and invest it. In X number of years, you take the investment and pay off the mortgage. The assumption is that long term, your investment earns more than the interest you save by paying a little extra on the mortgage.
I’m actually considering just paying off a big chunk. I need to run the numbers to see what the effect would be.
CitiMortgage Frustrations, Part 2
Maybe I spoke too soon when I said things had been resolved…
I got an automated phone call this morning from CitiMortgage; the threatening one where they say no payment has been received and they will be reporting you to the credit bureau, etc. *S…
I too have had problems with citimortgage. As an owner of several real estate properties, I have several mortgages with the company. Once they misapplied the payments so that one accoune was over paid and the other underpaid. I was charge a late fee but with the usual delay, I was finally able to reach a rep. who removed the fee.
This month, I was unable to access their web site over a period of two days. I tried to reach a rep. Finally after almost a half hour I reached a lady with a strong Indian accent who put me on hold so that she could talk to her supervisor. During the holding period I was cut off. Aaargh!!!
A little scared here – my mortgage servicer just sold their mortgage dept. to CitiMortgage!
I’m not in a snit mortgage-wise but was accustomed to my old lender and actually kind of liked them. I’ve heard too many nasty stories about Citi in general to feel okay about this. I would refinance but don’t think my interest rate would get that much lower (I actually have a pretty low interest rate currently) and don’t want to lay out cash for fees right now.
This is the first month (January) that Citi has started servicing my loan – any advice?
Many thanks!
Well, i feel somewhat comforted to see I’m not the only one who hates citi. Citi mortgage just bought my loan from Principal Residential Mortgage. I never once had to call them, I just made my payment and extra principal through their user friendly website. Citi is quite a different story. First, I had to call in twice and be placed on hold for a total of 70 minutes just to be able to log in! Next, I find out that when you pay them online (which didn’t show my payment amount) they do not do EFT, its actually an electronic check, which costs me a check AND they do not apply extra payment to principal. I was told after another 45 minute hold time that the only way to make additional principal payment was to sign up for some program that was $375 sign up fee, plus additional per-payment fees. This has to be illegal.
I’m another Principal refugee. Principal was easy to deal with and even when they screwed up they were smart enough to make it right. My first automatic debit came out without a hitch but I can’t log on to CitiMortgage.com to look at any of the details.
My problems with Citi Mortgage has been going on for five and a half years. In a nutshell, wrong start date on mortgage when they bought it, according to them. Already a month late. Lost three payments, sent proof I made them led to 3 forbearances and remodification. $20,000 in overcharges now. Even had a lawyer. Husband got sick, denied disability insurance because we were late!!! No so. Almost lost house, someone claiming to be FHA loss mitigator from United Capital Mortgage Assistance named Rick Farr (a lie this is an arm of Citi) helped “save” our house. Citi did not want a court date because we have proof. We owe even more. Credit ruined. Can’t sell house, we will owe if we do. State starting class action and FHA says violated their guidelines but not a regulatory agency. New agreement in force made our payments on time, now they say we are one payment behind and we do it ECF. Can’t find a lawyer.
Oh My God!
I’ve read all these comments and what sucks is that they’re all true!
I got the “Indian” from India run -around, polite but clueless, Weird late charges on my impound accounts,non application of payments..Placed on hold ,no access to their web site.I’m bombarded with invitations of their credit cards and bi-monthly payment crap.I’m going to refinance take a prepayment penalty,Find another loan with the stipulation they cannot sell my loan to citimortgage!!!!!!!!
I’ll put it in as a condition of the loan! Can we get a Federal investigation of these guys??Something is really wrong here!
MY MORTGAGE company was merged with citimortgage in a buy out i guess,but since this happen its been nothing but trouble for me they say im running thirty days behind,so i called to find out how this could be they said i mised a payment in 2004 but could not tell me which one this took about three hours on the phone,they were rude and i got no where with them,so i had to find the missing payment myself i went thru every statement got all the check numbers together paid to my mortgage and every payment was made every check was cashed,so i had to call them back give them every check number and payment amount so we could pin point the missing payment found it they were not showing my 2004 oct payment two more hours on the phone to find out they been running me thirty days behind since october and no one told me there was a problem until feb 2005 so i think problem solved not a chance ,they tell me i got to order a payment history and check it with my records to be sure,which they tryed to charge me for,and i hafe to go to my bank and have them fax the missing check from there records to them front and back side,and the best part is after all this they sent me a letter saying if i dont comply with a security instrument they will start foreclosure on march 3 2005 then i figured out what this was all about three years ago i had some health problems was off work along time had no choice but to file bankruptcy but even thru all this i still made my house payment i did this to protect my home for my wife and kids,i kept the things we needed the most it was my onley way out ,i had just enough comeing in to pay for the things that matter, after the bankruptcy my old leander did not ask that the loan be reaffirmed they felt they dident need it after all i never missed a payment,now over two years latter they sell out to citi and there trying to make me change what was done done,i delt with citi in the past i hated the fact they now hold my mortgage they hold your checks longer befor they cash them there always rite even when you prove otherwise,any one who has a lone with citi should refinace and get the hell away from them when it comes down to it there the dirtist of all think about it they know i dident miss any payments they just made there books show it so they can get something out of me my old leander dident ask for,i talked to lawyers they all say ill win if this goes to court but that will coast me ,are ican walk away and they cant come back on me which is just what ill do if they keep playing games with me.
I am also having problems with CitiMortgage and their failure to apply payments. I am seriously considering legal action. I have given them one week to respond to me and fix their error or I will report them to the banking commission,the BBB and the attorney general.
I too have problems with citi…..
I have an auto draft thru principal &
was told this service would continue uninterupted. My Feb payment did not come out but my
March did?? After doing the HOLD
thing , I finally talked to the Indian
who said it was my fault that they did not take it out!!!!!!!!
My loan was transfered from Principal to CitiMortgage as well. I have been sending my payments by certified mail and they are taking from 4 to 7 days to post. The problem is that for the past two months they have placed the entire payment into my escrow instead of to priciple, interest and escrow. They have outsourced to India. Apparently thousands of customers are inappropriatelty being charged late fees.
It is a major concern that someone could lose their home because Loss Mitigation mishandles their file. I made arrangements with a representative of Loss Mitigation of CitiMortgage. He said he would contact me to further discuss the terms of the agreement and send whatever paperwork. He never contacted me again. I made at least 10 phone calls to him (which he never returned). After getting so frustrated, I spoke with someone else who told me that my filed had been closed because of non payment of the agreed money. To date, I have not been able to speak with Duane Bowen. I leave him messages and that’s it.
To try and keep from having to pay any overage of a foreclusre, I am trying to sell my home. I called Duane, still no return call. It is unfortunate that I can’t seem to reach anyone who can help me fix this problem.
The agreement set up with Duane was great. He just never contacted me back to finalizing things. He just closed my file and said non payment, foreclose.
CitiMortgage needs to know that this is serious.
As of 3/13/2012-I have had it with Citimortgage!Back in 2/2012 this year, I was told I had “fell through the cracks” and my loan was keyed in wrong!!! I got through repaying on a default with their lawyer from 9/2010-7/2011I have not missed a payment, and have paid my debt in full. The “lawyer” contract I signed stated I would be caught up and pay my regular payment amount 7/1/2011—well, I start getting “deliquency expenses” added each stmt after that of 705.00 which I have been paying, in addition to my regular mortgage pmt. I cannot afford this, I do not make that kind of money. I cannot get any answers from them about it, any details of what I am having to pay. I get the run around.WAs told today by the Loss mitigation person that this would be the last deliquency charge on my statement…well, it better be!
Another Principle Mortgage refuge here. Does anyone have a direct phone/e-mail to the Citimortgage Springfield, Ohio office? I’m trying to get my insurance money for hurricane repairs to my home from Citimortgage. (They are holding the insurance money paid on my Hurricane Frances claim because they are holding my mortgage.) I send invoices to Orange, CA, which I understand is just a processing center. The processing center e-mails the info. they input once a day to Springfield, Ohio. The Ohio office cuts the checks to vendors fixing my home. If I have any questions or really need customer service, Orange CA tells me someone from Springfield will call me back…they don’t even have a phone number is Springfield to give me. And, of course, no one has called me back….and it has been 6 days, so I’m about to make my third phone call to CA. Again, I’d like to eliminate the buffer zone Citimortgage has built into the “customer disservice” system…does anyone have a phone number/e-mail for the Springfield, Ohio Citimortgage office. Thanks!
I don’t have a loan with CitiMortgage, however…let me tell you what happened to me!!! I applied for a job in their Marlton, NJ branch. I went thru a series of interviews, in person and by phone with their corporate office in St. Louis. Then they sent me a huge package to fill out & overnight back. I had to sign so many forms about protecting their privacy, codes of conduct, antitrust laws, U.S. embargoes & sanctions…I felt like I’d applied at the FBI!! Then, I had to get fingerprinted & drug tested! (which I was sooo NOT worried about!) Finally, they actually offered me the salary I had requested, and I’d also get monthly & quarterly bonuses! Also, I’d get 2 weeks vacation that I could take THIS summer, 12 sick days a year, 2 personal days & 10 standard holidays, all med, dental, vision paid by the company, immediate 401k enrollment that matched $3 for every $1 I put in, pension after 5 years, we could wear jeans & sneaks every day…and sooo much more! I just kept thinking how perfect this was! I was telling everyone; my family, friends, my daughter’s daycare teacher. I even bought a new outfit for my first day! I couldn’t wait to start, which was to be on Monday, March 21st. WELL…..on Friday the 18th, around 2pm, a doctor from Citigroup Corporate called to tell me that I failed my pee test!! It came back positive for anphetamines! I was in total shock! I just kept saying, that’s wrong!! There’s no way!! I wasn’t even sure what anphetamines were! The doctor said that I need to call HR, there’s nothing she could do, she just reads the results. She said they don’t allow retests. I was so upset & confused. I was really trying not to cry. I just couldn’t be like, “ok! thanks for calling!” So I said, “you’re a doctor, how could this could happen? It’s impossible!” SO THEN….she asks if I take any prescription meds, if I have asthma or if I take diet pills. BINGO!!! I have asthma, allergies & I take o.t.c. energy pills & vitamins. BUT I don’t have a current prescription because I haven’t had med insurance since Oct last year when my last employer downsized & I was laid off. Cobra is way too expensive & I’m a single mom! So, for now, it’s cheaper to get the same things o.t.c. at Walgreen’s! I explained all this to her & she said that if I had a current doc’s script, then they’d excuse it. (My doctor diagnosed my asthma & allergies about 20 years ago & I have had scripts) She asked if the lab asked me if I was taking any meds & I said no. I’ve never been drug tested before. I had no idea that normal products or perscribed ones will throw off a test! I pleaded with her for any kind of help or advice on what to do. She told me to photcopy everything I took in the past 2 weeks, front & back & expiration dates, then fax them to her & she’d see if she could get an exception for me. (which cost $8, since I don’t have a fax or copier & it was a NY fax #) Then the HR girl called me to “formally rescind the job offer”. I explained that it was a mistake & that the doc was going to help me get an ok, but HR said that I couldn’t start on the 21st & she’s never known Citigroup to bend on their policy. I advised her that in the future, she needs to tell new employees that certain meds will throw off a test so they can mention it at the lab before they take the test. (she didn’t respond to that!) Then I did some research online & found a HUGE list of normal products like cough meds, certain vitamins, even Advil will give a false positive. Also, the ACLU has represented many cases like this & won, calling it unconstitutional & a violation of civil rights, bec the FDA knows drug tests are flawed. It has been so humiliating to have to tell people why I didn’t start my new job! I can only hope that everyone believes me that I’m not a drug addict!! Weel, I haven’t heard from the doc yet & I’ve left her a couple voice mails to see what’s going on. So, I figure I’m not getting an exception or she didn’t really feel like helping me. So, I decided to take this further and contact the ACLU & a lawyer! I just can’t accept that I was denied a “dream job” bec they require inaccurate drug testing at their approved lab that doesn’t advise that normal cold & allergy meds will ruin the test and their corporate doctor only tells you after you fail, when it’s too late! This kind of policy & procedure is unacceptable! It made me thankful that I’m laid off and that I didn’t give up another job for them. Which I’m sure will happen to someone else, if it hasn’t already! I’ll log on here in the future to advise of the outcome. Wish me luck! But before I end this enormous posting, I now have lots of executive contact people & info on Citimortgage/Citigroup! I’d be more than happy to share! email me at bellaflora29@aol.com. Also, as a mortgage professional, I’d advise everyone to try to refi out of them. There are companies like ditech.com that have very small flat fees for refi’s & 2nd’s. I’d also be happy to offer any help or advice about mortgages. Even if you’re loan with Citi is new, and it may cost you again to refi out, it may be worth it in the long run! Take care!
My mortgage was sold to CitiMortgage about 8 months ago and it’s been nothing but problems — mysterious late fees, “inspection” fees, payments credited real late or not at all, one problem after another. Calling the 800 number is useless; I either get an Indian who has no idea how to address problems or a rude American who insists everything is my fault and I need to send more money immediately. Due to a mysterious late fee, my last payment turned out to be $10 short, so they held the entire payment as “unapplied funds” — which I did not know about until I checked the web site 3 weeks later, by which time more late fees had been posted. According to them, I have been late since the day they took over the account after no problems with my prior mortgage whatsoever. I made a payment AT A CITIBANK that did not get credited for 2 weeks and a payment via Western Union (when traveling) that did not get credited at all. This company is the absolute worst I have evr dealt with. I hope someone starts a class action so I can jump on board.
Since my mortgage company Principal Mortgage has been bought by Citi, I have had nothing but problems. I am so miserable with Citi. I have encountered customer services reps who have hung up on me when I ask to speak with their supervisor and others who have told me incorrect information-only to be retracted by their fellow coworkers. I think I speak with someone at least once a week. Recently, I have been trying to get my real estate taxes paid-the correct amount exactly needs to be paid by April 29th. In Pennsylvania, the real estate company pays this out of your escrow….lucky me. Well, Citi thus far has been incompentient in doing this and has just last week mail out the incorrect amount to my local tax office. I spoke with my local tax office who stated that this amount will be rejected and they will need the exact amount by the 29th or I will not receive the discounted rate. I phoned Citi and the lady said that she’d put an “inquiry” on this. What I need is someone to do their job without me having to call and prompt them. I can’t imagine doing this for the next 30 years!!!! I will ifnd out something by May 6th……..TOO LATE FOR THE DISCOUNT-which I WILL NOT PAY. I will sooner sue Citi before I pay a more heftier amount (be it $1 or $100) due to their imcompetencies.
we had our loan for 15 years and made bi-weekly payments for the last 12 years. never had a problem with our mortgage until our company sold our mortgage to citimortgage. this property was and still is an investment for our children’s college. the time has come to do the college thing and apply for an equity loan. (forgot to mention, our mortgage has been paid-off since dec. 2004.) when we tried for an equity loan on a property that we own out-right, our credit report came back and WOW, the lowest interest rate we are offered is 10.295%!!! want to know why? it seems that citimortgage did not apply the final payments to our mortgage until 2 months after the loan was supposed to be paid off. they had our money, said they couldn’t find it, don’t know why it wasn’t applied to our account, and now when i call to get this resolved and removed from our credit report, citimortgage says their records show no evidence that this even happened. i even have paperwork from this negotiation from them and they still say it never happened. what’s going on? fifteen years of paying twice an month, always on time, no problems ever, that is until citimortgage got a hold of us. applicants and current customers beware.
well, it sounds like my complaint is nothing new. it came to our attention that Citimortgage had 2 30 late payments on our credit report for 2003…but we didn’t find out until Feb of 2004. When my husband asked them to remove them , they said no…even though our payment history reflects no such late payments. When he asked them a second time, they agreed to remove them. But, when we applied for a mortgage this year, we were turned down, because the late payments were still on our report. So now they have been on there for 2 years! We called them again, and Mr. India, answered, and I swear he was reading froma script, because he couldn’t say anything but the same sentence over and over again! We finally got a letter from them telling us they had the lat epayments removed. Then our potential mortgage lender called to say he pulled our rport again, and 2 more late payments have showed up! We are now being turned down for credit everywhere because of these late payments, and also being penilised becasue companies are pulling our credit report! Our have reported them to the better business bureau, and whatever complaint site i can find online. I also filed a complaint to Citimortgage and this is what I got:-
If you have documented proof (copy of check- front and back, bank receipt), please forward written request with CMI account number, documentation and a copy of the credit bureau report to….etc
So, I finally lost it on Friday of last week, and I faxed a letter, stating that if our credit is not repaired within the next 2 weeks, I am seeking legal counsel.
My problem with Citi Mortgage is this. My house was in forclosure with them, I spoke with loss litigation personel named Linda (who was wonderful). She put me on a program that when my house sold they would accept a short payment. This was great. When my house sold in February I called only to find out that my case was sent to another person. This person named Sharon was terrible to deal with. She never returned calls to me or my broker or even my lawyer. I didnt know until I called Linda in April that my case was once again given to Angie, another person. What a run around and the house was to close in 2 weeks. After talking to Angie I was told that the papers were tossed aside and filed under deed of lien and they never received a completed contract for the sale of the house. These papers were faxed over to them in Feb. The papers had to be refaxed, and we could not sell the house until everything was approved by her. She would not return phone calls, even my lawyers. Well, finally after 3 weeks they approved the sale and the closing date was set. Two days before the close Citi Mortgage stated that the amount they previously approved for the short sale was incorrect and they wanted $3000.00 more from me to close. Are they stupid or what? I did not have the money, if I did I wouldn’t have needed the program. Fortunately the buyer offered to pay the $3000.00 extra. And after all this I received NOTHING from the sale of my house. They are still giving my lawyers a hard time about paper work. I hate this bank.
The attorney general of NY is investigating Citi Corp and other banks for high lending fees. I am going to file a complaint with them about Citi Mortgage. This has to stop.
I am another Principal refugee in the bleek lands of CitiDespair.
My only suggestion to some of my other wayward travelers is to read your original note for your mortgage. That is what Citi has to abide.
They cannot apply fees ahead of principal in my note…and since I am currently going through Ch. 7 bankruptcy and have virtually no equity in my current house, this should be quite interesting. 🙂 I have already spoken with my attorney, and I am ready to beat their heads in at the first chance. 🙂
CitiMortgage bought my mortgage from Hibernia Bank. They claimed I was set up on their EZ Pay system and began to hit my account for late fees. These fees were being generated by there systems attempt to withdraw funds from a closed account.
We never set up EZ Pay with Hibernia or CitiMortgage. After 5 calls I got them to return 25 of 75 dollars stolen by CitiMortgage, although I have not seen the check.
How can these idiots be stopped? I have proved all payments were on time. That we have not had payments returned. I too have had to deal with Indian call centers and disjointed responses.
What now?
I am also on the “short-sale” program and am in need of any good advice I can get. I have had 3 offers on my home and they have yet to approve any of them. One was only 8 grand below what I owe. It seems that a foreclosure is what they want. When I bought the property I was given a false appraisal . It was 25,000 to high. Citimortgage seems unwilling to help me look into this fraud. Please help!
Michelle I understsnd what your going through I had my mortgage with principle my payment was 1,029.00
whent citi tok over they raised my payments by 331.00. when I called I got the run around. I am moving my mortgage to another company. Looks like a class action should be started
Let us all get together and satrt a class action against Citimortage. Tell me what you think.
I also am having problems with citi mortgage they wont help with anything and what the hell are these inspecyion fees i never had them with my other mortgage company at least not till citi bought my mortgage im always late and always getting hit with inspection fees. Im thinking of refinancing anything has to be better than citi mortgage.
Any feedback on Bankruptcy dismissal with predjudice and the legal fees they can charge upon forclosure? I have a lot of equity and I was wondering if anyone had experienced the back end of this and the crap legal fees. Thanks!
I too am a forlorn Pricipal refugee. In the 1st month CITI had the mortgage they claimed I didn’t make my payment on time. I faxed them front and back of the check and the phone calls stopped. The second month they sent my check back and said my loan was paid in full. Since it had another 27 years to go, i sent the check back withtheir note saying please apply it to MY account. A week later I gat the check back with another paid in full form letter. Theen the late charge was applied and I went Ballistic. Oh yes, the phone calls from India started as well. The check was sent to their “Payment Research Dept. with copies of all correspondence. Another call demanding payment. I’m sending the Chronology and copies of everything to the State Attorney General, BBB and any other Agency that might have a bearing. I may have to Refinance to get rid of these people.
AAAAARGH! Another Principal refugee here. 6 months now of customer non-service from CitiMortgage, with their frustrating phone menu system and non-English speaking reps once you finally get one on the phone!
I have 3 accounts with CitiMortgage: my home, plus 2 rental properties. Here is my latest problem. I have always had my payments set up automatically through my bank. January’s through May’s payments all went fine, but two of the three June payments were returned to my bank with a notice that my account numbers were invalid. I had not changed any of the automatic payment information, so this seemed strange.
I called the bank to verify to account numbers (they were correct) and called CitiMortgage to find out what the problem was. CitiMortgage said they had no record of my payments being rejected (well, duh!) and to send them again and Guarav (cheap labor in Saudi Arabia?) would ensure that they were applied to the correct accounts.
I called the bank and asked them to resend the payments and they suggested I verify (one more time) with CitiMortgage the account numbers. I got Erijit this time (IJIT being the operative part of her name), who verified the account numbers and told me to add a memo to my payments with my name and account numbers. I did that, and the payments went out again. Lo and behold, within 5 days, the money was again returned to my accounts.
I called CitiMortgage again to figure out why they keep returning my money and of course, Ranjan the rep (I swear I am not making these names up–I make them spell it every time) had no record of the returned payments and suggested I set up automatic payments through CitiMortgage to “fix” the problem. I said I set them up through my bank so I have control of my own money and I still wanted an explanation for the returned payments. I also said I’d send a personal check, but now since my payments would be late, I wanted him to waive the late fees. He said late fees could be waived one time for the life of any loan, and this would be my “once.” I lost it. I said no, no, no, YOU screwed this up, I am not about to be penalized for it. He said there was no other way to handle it, that once a late fee is waived, it can never be done again. Plus, he said they have no evidence that it was their fault, since they had no evidence that they are returning payments. I said what if I send you a copy of my bank statement, showing the returned money? He said sorry, there’s nothing anyone can do. I demanded to talk to a supervisor and he put me on hold for 25 mintues.
Finally an American in Montana got on the line and said what’s the problem. I said what did Ranjan tell you? She said he told her that I wanted a late fee waived but she didn’t know why. I told my whole story again and she said let’s get the bank on a conference call and straighten this out. We did, and after talking to them, she finally admitted that CitiMortgage is at fault. She made a comment like “there are so many “Citi Entities,’ the payments probably just get rejected by another one of them before they get to CitiMortgage.” NOT VERY ENCOURAGING!! And still no explanation why one payment went through but not the others. And why it all worked ok for 5 months. Anyway, she gave me another address to have the payments sent to and did say she would waive the late fee, but I have little confidence that this saga is over.
I too am considering refinancing to get rid of these folks, but I refinanced with Principal when rates were record low, so I will lose those rates, not to mention pay big fees to refinance. Plus, what happens when the new company sells the mortgage to CitiMortgage?!
Class action suit? Count me in!! So far there have been no damages (other than the value of my many hours on the phone), but I want punitive damages.
Oh, wanted to add one more thing to my blog above. When I call CitiMortgage and get the menu system, it asks for my account number and last four digits of my SSN. I type them in and it says they don’t match. I have to go through that 3 times before they connect me to a person. The rep asked me for the same info, which I told hima dn he too said they don’t match. I said “I don’t know what else to tell you, I am giving you the correct numbers.” He said ok, what can I help you with, without doing anything else to verify that it was me or figure out why the numbers don’t match the database. When I finally talked to the supervisor, I told her it was very frustrating to have to punch in numbers over and over that aren’t accepted by the menu and there’s no way to reach a human until I go through the ordeal numerous times. She checked my SSN against my other two accounts and admitted that THEY entered it wrong on one of them. Now she’s sending a “Form Umpty-Ump” that I get to fill out and send back to correct another one of their mistakes!!!
Well, Glad to know that my frustration with Citi is happening to alot of other peolpe as well and that others are being charged these extra fees, Like” Inspection Fees” This Company is rude ,unreasonable, Mishandles information and adds on extras that you are forced to pay because they can! This is my home that they are messing with! We do not want to loose our home so we are forced to pay all this extra stuff. Right or wrong we have to.
We liked Principal and are now the wasting away in Citimortgage hell. Wow. What a frustrating 6 months it has been. I have spent at least 30 hours on the phone getting things fixed. I once asked for a confirmation # for a late fee removal and was given one. When I called back with this number I was told that confirmation #s aren’t given out. I asked, “Did Michael Kirby make this up?” Answer: “Probably.” Imagine, one of our country’s most powerful banks making up stuff. Read this CitiWorld: we have cancelled our CitiBank Credit card and are never choosing a Citi product again. Maybe CitiWorld monitors blogs. Hope so. I am investigating the process for re-financing out of this rat maze.
Our mortgage just got transferred to Citimortgage. This being our first house I am already paranoid and on-edge about doing everything just right. So I read this blog with a sick stomach as I realize the problems that await me.
I wanted to make biweekly payments, so based on other comments it looks like I have to use their Biweekly-Advantage Plan for a low enrollment fee of $375 dollars.
I really want to throw-up. Is anything being done legally about this? I am glad at least that I know what to expect so I can save checks and such.
dam*** i was just transfered to cit
i’ve heasrd the stories and decided to refi with another compant right away -before the payment is due–
TROUBLE is getting a payoff statement—have been trying for 5 days now–PLus they had the prepayment penalty @ 2% when it is 1%–they said they faxed it –it has not been recieved–but i have been charged the $10.00 fax fee—
I do not want to pay then the extra $1344.00 they have in penalty–for fear i may not getit back
Well hows this another Principal to CitiMortgage Horror story. 3 years ago my wife and I filed a petition for Chapter 13 protection. At the time of the filing we did not include principal in the origional petition. We kept making the mortgage payments and were happy campers other than we had to pay attorney fees to a local counsel that principal hired in our city to represent their interests in the bankruptcy. Well in april of 2004 I lost my job so we were unable to make our chapter 13 payments and petitioned that the 13 be discharged and that the case be converted into a chapter 7. Well it happened and all this time we were thinking that our saving grace once we emerged was that we would have the mortgage payments to help reestablish and salvage our credit. Well we got the thrifty notification from principal/citi that citi would now be handeling our mortgage so we started paying citi. and kept on paying them in the same manner that we had been paying Principal always ontime. Well we started getting monthly statements from CitiMortgage and on the statement it said this is not an attempt to collect a debt and that this was included at one time in a bankruptcy. Well we had recieved several of these statements and I finally called to find out why this was on the statements since the mortgage was at one point “outside” of the bankruptcy and that it was not included in it. Well I was told that the mortgage had been written off. Lets put it this was our house is worth $180k our mortgage with them is 100K and since 1996 the payment was only late twice and that was for 2×60 days past due during the time that the bankruptcy was filed. Well I was informed that since there was no reaffirmation agreement at the time that the chapter 7 was discharged and by the way the second mortgage holder who is also as snakey as Citimortgage followed through with the bankruptcy courts and was able to get a reaffirmation agreement signed and filed. Well Citi said that since this was not done that the loan is not going to be reported and was never reported last year. When i finally was passed from Bombay after speaking to Angela well i spoke to a american supervisor who i said that Citi Mortgage had just kissed away a more than perfect relationship a loan that had had favorable mention by Principal even during the bankruptcy. She said well there was nothing they could do and that they would be more than happy to provide me with a periodic payment history. I said that the pymt history was fine but that that did not cut it since it was not showing or had not showed favorable credit history on my wifes report. I said what happened to the local counsel why didnt they approach our attorney about the reaffirmation agreement. She said that it was not their job and that they were not allowed too. I said interesting since they had local counsel representing them on this account which was not even included in the bankruptcy. I also asked her did Citimortgage realize that Ocwen has more of a legal recourse for claim to the property since there is a binding contract inplace which on the funny side of that is ocwen is only owed 20k. Well now we are in a hurry to find a lender who is a prime with a conforming loan to refinance this so that we can run and run fast from this nightmare.
Just an additional comment, I didn’t realize what the bi-weekly plan really is when I wrote my last post. For any of you that are thinking of doing the bi-weekly plan through Citimortgage should just do it themselves for free! Just pay an additional 12th over your regular payment and that does the trick. By paying an additional payment over the course of a year, you do the same thing that Citimortgage is doing except you don’t get charged $300+ up front costs and transaction charges. By the way, I am happy to see that our first two payment has been applied correctly to our account.
ME TOOO! They bought out my mortgage in January of 2005 and ikmmediately claimed I was behind one payment from October 2004, when they didn’t evben own me!! I have sent them photocopies of my bank statements and my old mortgage statements to prove Ia m up to date but they ignore it, don’t answer me, and continue to call every day twice a day, 7 days per week.
We need to inform a government rep (perhaps a congressman) to get this shit squared away!
This is my first time on a blog, so here goes….Source One foreclosed on my condo prematurely. A repay plan was in effect. It went all the way to eviction papers being filed. All along I told them it was an invalid sale and they must give me my condo back. After months of phone calls and faxes they agreed they screwed up and rescinded the sale. The unlawful detainer is still on my record and i was never reimbursed any of the attorney, filing, service, etc, etc fees. They benefited financially by continuing with the foreclosure process even though I told them they were incorrect right from the start.
If your bi-weekly program is administered by a third party, that could cause this problem. Most major companies do not offer these, and can only process a payment if a FULL payment is received which means the bi-weekly company has to pay ahead of schedule.
Every month Citimortgage hassles me, mostly stating that my bank won’t accept my mortgage check. Phoning someone who does something is impossible. Personally, I think they must make a fortune in late charges and that is really the objective in all this crap! How about a class-action suit? Anyone know if this is possible??
Citimortgage is the worst!! I have recently been called by Harris poll and completed a telephone survey with all of my blazing disappointments when dealing with “Citi-more-gag”. I have asked 4 times within the last year to cancel my escrow account to no avail…always some excuse! Not with the company more than 12 mos, tax payment due but the latest is that I am now eligible to cease my escrow account but must pay $560.79 as a processing fee. What the *@%$ !!!! I asked if a monthly fee is charged for the services of an escrow but they tell me my loan docs would give me all that information…yeah right! My loans docs were from two other companies less than 18 month ago. I want out of this escrow agreement…they have one again raised my payment this time by $300 which means my taxes should be around $7,200 per year when they are according to the County Tax department around $3,450. go figure…math is hard for somepeople!! Did someone say “Class Action Suit”????
since 1999, Citimortgage (CMI) they have been overcharging me in our escrow acct., raised our mortgage payments fron $466.74 to $1434.00 per month. Our mortgage bal was at that time $45,500. not they have it at $91,000. on a $50,000. note. After I stopped making payments, for 2 reasons, [1] nothing left in our savings [2] wanted to go to court and show all proof of everything they have done, we were served a notice of motion for foreclosure, my atty requested that Citi bring all accounting of our loan since date originated. THEY NEVER SHOWED UP, nor did their attys notify the courts that they were not going to be there. Judge denied the motion, now as of 7-29-05, 2nd court date, judge granted them their foreclosure, we could not even show them anything, new atty on my part, the atty I had left the firm 30 days before court date. that is why were served again. new atty did not even go over anything in our case with me, very upset and cannot find any help, I have been made a offer by Citimortgage, new loan at $85,000.00; 30 yrs; lose all equity in house; lose over $130,000.00 in payments and downpayment alone; sign agreement that I cannot bring them to court on matter pertaining to previous loan, I am 62 yrs old and disabled, due to the stress for the past 71/2 yrs my marriage of 34 yrs has ended, my husband had a mental & physicial breakdown, so here I am listing to all that CitiMortgage has done to all these people and cannot belieive that they can do all that they have done. like I said before, I have been looking for some kind of help and need an appeal, LEgalAid for Elderly will do appeals.
Citimortgage is the worst company I ever delt with. The customer service is a push botton phone bullshit operator. I have been on the service line for a hour only to hear that they will send me to another service line because I pressed the wrong number.
Citi mortgage are liars and bullshit artist who made a living off of high interest loans.
Now they are attempting to bring the same bad service and lack of ethics to a mortgage company but this time they are risking the value of your home and family. They can not be trusted.
I am also having an awlful time with citi mortgage…right after hurricane charley the sent me a forclosure and I had to come up with over $4000 and they set up a rayment plan…that would end with the august pymnt..I called and said I was going to be late and I would sent the aug and sept pymnt 8/25/o5 lady said that was fine today I received a letter stating by home was going back into forclosure …I don’t know what the h… to do. any suggestions
ok, my loan was sold to CitiMortgage as well. I just want to recommend anyone who is in the position of closing a mortgage, to never go with Citi. If your loan eventually ends up with citi (and they keep 100% of their loans), then make sure you always pay in time up front and open all your statements, even if you have set up an online payment plan. Because they will not notify you if anything goes wrong until one day before filing to the CRAs. You will have to pay right then over the phone, with a payment charge and late fee. There will be no discussions, unless you speak hindi, since their service is all sourced out now and there is no way you can explain anything to those morons. If you want to talk to a supervisor you will wait another 30 minutes on hold then get booted off.
If this was a cell phone or cable carrier, I would be long gone. But unfortuately refinancing costs a fortune. They know that, so they can treat their customers like shit.
oh well.. watch your money !
I am another Princple to Citi homeowner and I feel doomed. Is it possible that Citi wants to make my payments so high that I can not afford to them? My payment has increased by 468.00 a month due to some escrow screw up on their part. Who should I go to? Their stories are inconsistent and I think they are up to no good. Anyone found a place to go or a person to call for help?
We have had problems in the 9 months we have been with Citimortgage (formerly with Principal). Payments checks being held “somewhere in limbo” and not being applied to our mortgage. Late fees applied with no explanation, etc.
Where can we go for help -this must be illegal – I am ready to go with the class action law suit.
I’m terrified after reading this site. I refinanced with Pulaski bank and the account was being sold to Citimortgage as I was signing the documents for the refinance. I called Pulaski and was told it had not been sold but could be sold. I received a statement from Pulaski and sent on June 16th the payment due for July 1st. I then received a statement from Citimortgage that the account was sold and to remit payment to them. I called Citi and provided the date and check number of the payment sent to Pulaski and was told not to worry about it, they understood about transfers and it could take up to 60 days for the payment to be sent over but I would not have late fees and did not have to pay twice. The next statement I received from Citi arrived two days before the payment was due and showed I owed for two payments. I contacted them and was told not to worry. The next statement arrive one day before payment was due and still showed I owed for two payments. I then received a notice about late payments and reporting to credit etc. I called and was told the payment had not been received and was also told “You know when the payment is due you should just send the money in” also that if it wasn’t posted by the 16th I would be subject to additional fees. Very cold, very rude people responding to me. I contacted my credit union and found that Citi had done as previously noted electronically collected the payment on Sept. 7th. I called Citi back and told them the information I had received and was told that didn’t matter and I needed to provide copy of the check showing it cleared! I called my credit union back and the best they could do was fax me a statement showing recent transactions. I then called the Customer Service department of Citi and in tears told the man who answered “Ron” what had happened and asked if I sent the statement to him could he resolve it, he told me he would. Now if he did or didn’t I don’t know at this point but I will call on Monday to find out if it was done. I am going to go to E-Z pay (which if you select from the 1st to I think the 10th for the money to be deducted from your account there is no charge).
If problems continue with Citimortgage and a class action suit is undertaken I want to be a part of it.
Good Luck to us all.
Gayle
I’m still working on my issue. I have it down to one late charge that seems to be from the transfer from Pulaski to Citi. Also received the “check returned”, then accepted routine. I’ve decided not to use E-Z pay (which is no charge 1st to 5th), I don’t want these people to have access to my account! I continue to encounter horrible nasty people (better luck with customer service than collection department). I’m going to take one of their statements and convert it to a blank monthly statement so I can pay in advance and include all their info. Perhaps that will help.
Again, good luck to us all and if there is a class action suit, count me in!!
My husband and I just found out via a letter that our taxes had not been paid since 2002. They did make two half payments and then stopped with no notice to us.
Every year our name would appear in the local papers as deliquient on our taxes. Every year I have called and they give me the run around and then reassure me that they will have them paid within 20 days or less.
I called on August 29 of this year and after almost an hour on the phone with a “non english” speaking person, I got a supervisor. (after asking 4 times) She reassured me that they would be paid.
On September the 27, 2005 we recieved a letter stating that 2003, 2004 and now 2005 taxes were not paid.
I went to the local County Treasurers office and they called Citimortage. We spoke with some other person in India.
One of the other customer service (ha) representatives told me that they would not pay the late fees.
After several phone calls we are still waiting to see what is going to happen.
Very frussted @ this point. I do agree that something has to be done!
My payments are sent to the Des Moines, IA location and I am cc: the Attorney General of that state.
Everyone also needs to cc their local Attorney General and also the one where their payments are sent. If they don’t know what’s going on, they can’t even begin to fix this problem!
If there is a class action suit brought, include us in!
We’ve been with Citi since our mortgage was purchased by them from Principal in January 2005. I’ve had the same experience with representatives on the phone being rude and inadequately trained. I’ve had to rectify our escrow account twice…never had problems when we were with Principal. I understand the complexities to complete the purchase of billions in mortgages – but it’s not the consumer’s problem to help Citi make lots of money through fees and charges resulting from their (Cit’s) inadequacy. “Too bad, so sad” is the attitude of every Citi representative I’ve talked to.
My major complaint has to do with their website. I’ve always made payments online, previously through Prinicpal and now through Citi. Never had a problem with Principal. Unfortunately I’ve had several problems with Citi. If you submit an online payment after the 8th of the month, they assess a $9.95 fee. Of my last 9 payments, I’ve logged on 3 times on the 7th or 8th to make a payment and their site is “undergoing routine maintenance”. Coincidentally the site is available the next day, just in time for Citi to collect the $9.95 fee. I have called them and asked that they waive the fee because of their site being down and am told that I’ll need to contact their technical support team. I then ask if the technical support people can waive the fee and they say “yes”. With a high level of skepticism, I hang up and call the technical support people. They say the site was not down (this has happened 3 times and trust me – I’m very capable of determining if a site is down versus trouble with my computer). At this point I have no recourse. What a remarkable coincidence that the site is unavailable on the 7th/8th and magically comes back to life on the 9th. Of the 3 times this has happened, twice I have asked to do the pay-by-phone thing ($15.00 fee I think) and asked to have the fee waived. Of course, they cannot waive the fee. I asked to talk to the supervisor. The supervisor says it is not possible to waive the fee. Of course it’s possible – you just push the “waive the fee” button, but they don’t have one of those. What a business! They have a button to apply fees, but no buttons to waive fees!
Long and the short – Citimortgage is unethically practicing business and knows they have their mortgage customers against a wall. Refinancing is generally a costly path – it’s not an option for us ($5K – $7K cost). I’d love to see an audit of their site (citimortgage.com) or their server logs. The likelihood of their site being down on the 7th/8th 3 of 3 times is slim to none. It’s important to understand that ALL of their monthly mortgage customers paying online on the 7th/8th would be charged $9.95 if their site was down. (doing the math, 10 x 100,000 customers x 12 months = $12,000,000 in additional revenues by simply modifying one file to read “Undergoing routine maintenance”). I smell a rat! Thanks for “listening” to me rant and rave.
And it gets worse. My property (home) is in New Orleans and sustained damage from Katrina. I called my insurance company right after the hurricane to file a claim and then called Shitimortgage to let them know that I was protecting their interest. You’d think that they would be somewhat grateful that a customer even bothered to call with info. First thing I was aksed was “When are you making your Sept payment?” This was on Sept 1! After several more calls, I was told not to worry about payments for at least 90 days – they were going to be deferred. I was even referred to their website which clearly stated that they were giving automatic 90 day deferrments – lucky I printed the page, as I had already had probelms with them. Then I get a late notice with a nasty note about being reported to the credit bureau. I called and asked what the deal was. I tried to tell the person on the phone about being told not to worry about the payments for 90 days and even mentioned the website. The kind (not) preson on the phone told me “Oh, we changed that and now you need to pay”. I asked him to read me the comments entered by the person I first spoke with. He repeated the part about no payments and not to worry. I asked how it can be one thing one day and something else another. He has no answer other than to say that “Things are different now” and asked me tto fax him the page I had printed from their website. I was told it would be reviewed and someone would contact me. I’ve been waiting 2 weeks now for that phone call.
So the saga continues. I have now recieved a check for some of the damage from my insurance co which is made out to me and Citimortgage. I have to send it to them with a detailed list of repairs and a copy of a contract for repairs. They will not dispurse one dime until they have it. In the meantime, part of the money from the insurance company is for cleanup and removal of debris. I an having to pay that out of pocket and will have to wait until I can get a contractor to give me a written detailed bid. The most irritating part is that I owe very little on my home and the insuracen check is more than the loan amount. I do not want to pay it off because I will lose my interest deduction, but it may be worth it just to be rid of them. It seems to me that they are making this entire process as difficult as possible. Is it not bad enough that most of us from New Orleans either have damage or are even without homes? This company is the worst in customer service. Damn Hibernia for selling my loan!!!! I will be pruchasing another home in the near future and will make it a part of the mortgage contract that the loan cannot be sold to Citimortgage.
I too feel your pain. When our mortgage was sold my “fixed rate” payment went up a hundred dollars. They said the escrow was messed up. Then I found that payments I mailed on time were being held until after the “late” date so they could charge late fees. I began sending my payments certified mail and began to notice an improvement but I”m still not happy. Now they say that the escrow deal is worked out but I want to know what happened to the extra money I spent in “escrow” for two years. Does anyone have a problem accessing their website?
Feelin’ Jipped,
Liz
I know it’s nice to get our frustrations out on this site but everyone of us needs to contact the Better Buisness Bureau http://www.bbb.org and file a complaint. I read that they have hundreds of unresolved conplaints filed. The only way to see change is to go through a reputable organization like Better Buisness…
Liz
I am too FRUSTRATED with CitiMortgage. We are Priniciple Refugees as well. Before Citi took over Principle we had set up a Repayment Plan due to 2 job losses in 2 years. Everything was fine, until we received the bad news that Citi was now handling our mortgage. CitiMortgage has nothing on file about our Repayment Plan w/Principle even though I have faxed the documents to two different people. We have made numerous calls talked to numerous non English speaking, undertrained Reps that just transfer us just so we can be put on hold for 40+ minutes. Now we received notice that now our home is in Foreclosure and the sale will be in the near future. We are despratley trying to get ahold of our Rep in Loss Mit. only to get his answering machine. We have left messages after messages with no call back. Do they realize that they are tinkering around with people’s home and sanity. I don’t even think they care.
For all to know, no matter your current lender or companies out there that provide a service to collect your mortgage bi monthly, you MUST ask if they actually APPLY it bi-monthly as compared to holding it and making one payment per month. Yes you can pay your mortgage down faster as paying every 2 weeks means in a year you make one month more of a payment. They rely on people not being committed enough to make that little bit more each month to principle to come out with the same result. This way they make a set up fee and a small monthly charge for the PERCEIVED service. That money could go to pay down your principle and shorten your loan. I’ve only found one lender, World Savings, who really applies your bi-monthly payment and recalculates the next 2 week payment on what is left on your principle. If they say it is applied every 2 weeks and recalculated, GET IT IN WRITING!
Same problem with citimortgage saying they did not get my payment on time. I use certified return receipt but have to write a letter EVERY month noting the dates received and cashed and requesting late payments removed.
also was assessed forced insurance even though i supplied a copy of my current policy and have been fighting for them to accept my payment minus the $12.00 they feel I owe for the policy they placed on the property 12 days after supplying them with a copy of my policy. they refuse to resolve the issue, I refuse to talk with them on the phone and am doing this all in writing so as to document their incompetance and refusal to correct the issue. Who really is the right governing ageny to have get involved with this? I am looking to carbon copy the CEO as well to let that person know just what is going on with the company. Anyone with appropriate contact information that can share would be appreciated. thanks
I had no idea that so many others were having the same problem w/Citi. We were also contacted soon after our mortgage was sold to them that our escrow account was over $1,000 short!. It cost us so much money in phone bills that we finally gave up and paid the extra. I have NEVER dealt with such rude and unknowledgeable (and I’m being gracious) people in any business. If a class action is started, I hope I am contacted. We recently re-financed at a higher interest rate just to get rid of them!!!!!
I am so relieved to know that I am not the only person that has been going through pure “HELL” with Citimortgage. I agree we would start a class action suit immediately. I have talked with several attornies myself. I had two foreclosures issued on me, as well as mortgage payment increase. I was also charged with late payment fees, attornies fees – you name it!. The company was paying my property taxes late each year, and one year, didn’t pay the taxes at all!. I was so frustrated with then, I decided in April to pay my mortgage off. The company still has not contacted the appraisal company (or anybody else as far as that goes) to let them know my home is paid for. I have not gotten my original deed or anything else from these jerks since my payoff. When I call I get the same runaround as usual. In order for me to pay my property taxes, I need my deed. The tax office told me they were going to continue to bill Citimortgage since they have not received anything from them indicating they no longer finance my home.
Please let’s not let this company continue to get away with this. We need to fight back!
Write back.
I have citimortgage and I absolutly hate them. I have owned my house for 5 years and every year since we have been in this house we have had some type of problem, for example, the house is brand new and the taxes were not established in our area yet so we were being undercharged, but I was paying the amout I signed for but after 2 years they sent us a letter saying that our house was almost 10,000 dollars behind in payments!!! Well they made the mistake not me but that didn’t matter and we had to change our house payment from 700.00 to 1400.00 to make up, not very fair I thought well because of that we had to file for bankruptcy and we finaly got our house payments down to 925.00 (our house was only 72,000 when we bought it) and 5 years to the date I get another letter from them stating that I own them 4000.00 dollars by November 14 or they will forclose on the house, so I have 4 days from the ady I got the letter to come up with that money, yeah right, who acn do that? So citimortgage is getting their house back. I hate this company and will tell anyone to not use them. You can never get someone REAL to speak to you, you always have to leave a message and they say that they will return your call in 24-48 hours, whatever, I’m still waiting on my call from the 3rd of November, it’s now the 9th. Just a heads up and wanted everyone to know that this is the worst company I have ever had to do any kind of business for or with!!!!!!!!!
My home is for sale, and was prior to Hurricane Wilma. After which I have $30k of damages. Insurance company is sending check to me and Citi. If I can get contractors to give me deals, it will not help me at all will it? Citi is entitled to that entire amount and it is my responsibility to get all the repairs done for that amount? Is that what others have found.
Wow! Lots of complaints, and I’m adding mine to the pile. We bought last December, through LendingTree.com. They sold our mortgage – to CitiMortgage. Having had the Citi experience on their credit cards, I felt this did not bode well. It was OK for a while (surprise!). Yes, they’ve taken their sweet time on a couple of occasions to apply the payment, then one month, turned right around and applied the payment and had the check at our bank in two days. Inconsistent…
Then we had to file bankruptcy last September. They cut you off from the website; if you’re making a phone payment, you have to go to their bankruptcy department. Well, I was just informed that you have to request reaffirmation forms from them, they don’t send them out automatically. How nice. And apparently when my attorney sent them the intent to reaffirm papers, it got lost in the shuffle somewhere. How they can know about the bankruptcy and not the intent to reaffirm, as it was done at the same time and sent at the same time, is beyond me. But apparently not beyond them.
As far as the escrow account – *by law*, there can only be a 2 month balance, or 1/6 of the annual escrow outlay from the mortgagor, in your escrow account. I got my escrow estimate from them and my jaw nearly hit the floor. I have a balance of $800+ in my favor, and they want there to be a $1500+ cushion in the escrow account, or about 1/3 of annual outlay. They will be getting a “qualified written demand” that this egregious error be corrected, and I suggest you all do the same.
And like someone else said, contact the BBB.
And get your mortgage away from Citi as soon as you can. I know I will be.
Similar nightmare. my first mortgage was sold to Citimortgage, and for 4 months they “lost” the loan and would not accept payments. In the course of that, they would not pay my county taxes, which accrued a penalty. Once the loan was found, they paid the penalty, and several months later tried to bill my escrow account for the penalty. This caused me to refinance; my loan was again sold to Citi. This time they mysteriously transferred my mortgage to an interest only product. After 6 months of making interest only payments, I called to tell them that this was incorrect, and they promptly sent me to collections. !!! At this point, I hired an attorney, and began pursuing a RESPA complaint. Has anyone noticed that they provide an official correspondence address which differes from their RESPA address? So if you send a Qualified Written Request, be sure to use the correct address, and back it up with a letter to HUD, to make sure they respond.
I have just joined the Citimortgage nighmare – automated phone systems; lesst than non existent cust service; lies the whole thing. I am on hold for the 3rd hour as I write this. They are holding an insurance check which they promised me 3 weeks ago. Does anyone have a name and phone number of a real person there.
Do not get a mortgage with Citi…
State Farm (who have been a wonderful insurance company) sent me an insurance check, which is made out to Citi mortgage and me…. I called Citi the Katrina specialist told me to send the check to them and that they would endorse it and send it back to me. This was wrong information, I was supposed to endorse it ands send it to them and they would keep the greater part of it until work was complete and to their satisfaction… Though I gave them my new temporary address in SC and asked that they over-night it to me in SC!! In their infinite wisdom they sent the check to my flooded empty house in New Orleans by regular mail!!!!. 2 weeks later I called to see why I had not received the check, a very smart young man assured me that I would be receiving it and that he was sure that it would arrive (does he have ESP?) it is now 5 weeks and the check never arrived! I stopped the check. CITI customer service personnel were condescending, their lip service was unbelievable, I was always reasonable did not raise my voice. I am disgusted absolutely disgusted. CITI MORTGAGE IS DISCUSTING insensitive inefficient and has no regard for their customers at all we are obviously there to serve CITI. I am not at all surprised to find this site so full of bad experiences, I am glad it exists!
my motgage was sold from principle mort. to citimortgage then they came up with my escrow bal. was short . Citimortgage claim they sent information which i never recieved. they have put me in forclosure . I hired a lawyer which i have paid a thousand dollars so far . My lawyer advised me to agree to a settlement then when i agreed citimortgage chanced the amount.N ow since i did not agree my lawyer wants me to paid another two thousand dollars to proceed.I want to fire them but now i am in summary judgment and i don’t really have a clue on what my next move should be because to fight i still lose because my lawyer has to be paid.
I got a check to replace my roof from Hurricane Katrina.It is made out to me and CitiMortgage.The bank will not deposit without Citi Mortgage endorsement.I can’t even find a phone number to call.If anyone out there can help pease do so-Thanks HJG
I’m sorry to hear of all your troubles with Citi. My original Mortgage was with them in 1990.I decided in 1991 to refinance d/t lower interest rates.I did have a problem at that time as they agreed to a certain % then changed it at the last minute and ‘disappeared’ the agent I was working with. I held my ground and threatened to cancel the whole thing and they recinded. I can say since that time I have had NO problems with them or my payments. Recently d/t hurricane damage I was sent an insurance check. They kept most of it, but I felt since it was way more than I owed them, I wanted the diference back. I did my research with the Dept. of Finances, then politely called them and explained they had no right to ALL that money. Once they knew I had my ducks in a row they were very willing to return all the money ABOVE the mortgage amount. Seems it’s illegal for them to hold more than you owe. I think the secret here, with Citi or any other entity is persistance and research find out your rights and persue all avenues. Next year my mortgage will be paid off and I’m crossing my fingers that before then I don’t run into any of the problems you have encountered. Good luck to all of you
I am a recorder of documents in New York, CitiMortagge insists on using a P.O. for Springfield, Ohio….I can’t find a real address, and they will reject docs with a PO box…Anyone know the street address…please!
I am having similiar problems with my mortgage with Citimortgage. They have violated RESPA and the Wisconsin Consumer Act. I have called and have written a “qualified” letter to citi with my concerns. I have also notified my US Representative of the problems I am having. Please contact your representative!!!! The penalty under RESPA evidently is not severe enough. I will also be contacting the UW Law School if they are interested in this situation. If not there are good consumer attorneys that will take cases against Citimortgage!
I can almost guarantee Citimortgage will not visit this site and if they do will not respond, however they may respond to letigation or a member of congress.
Rememer Enron, they are no more due to wrong doings – If Citimortgage is wrongfully doing all this, what else are they up to? I hope nothing, but….. Please get your Representative involved. It could trigger a well deserved audit of some type.
(My problem was they took over my loan, and under RESPA charged late fees, and have called me daily on my 9 day late payment which I have already made. Plus numerous other stupid things they did that as I see that violated several laws, or at lease common sense)
Amazingly, Citi endorsed the checks from Hurricane Wilma and returned them to me. I was so surprised. I called and spoke to Customer Service at 1-877-406-4558. They had me send a letter with copy of insurance settlement to:
CitiMortgage, Inc.
Attn: Loss Draft
333 S. Anita Drive
Suite 200
Orange, CA 92869
The checks were returned to me in within 10 days (I included overnight return mail postage) as they had promised.
dito…. lost payments…I am interested in a class action suit.. i have no idea how to contact you. my cell phone is 719-406-4181. we have a file thicker than a denver phone book. they will not accept photo copies of cleared checks and letters from the bank stating they were paid. should i pay it all then take them to small clams court. my credit has been hit hard. IT ALL STARTED WHEN CITIMORTAGE BOUGHT OUT NATIONWIDE.GIVE ME A CALL
Unfortunately my husband and I are vicctims of hurricane Katrina. I’m having a terrible time with citi and my insurance claim check. They told me it would take 72 hours to process and they would send it out on the 4th day. A week later I called to find out how the process was coming only to find out after being on hold for almost an hour that no one could find my check. I was so patient with these people despite everything we’ve been through. Now it’s a month later and I still have no check to start the repairs on our roof. They have been so rude and inconsiderate of people who have been through this horrible disaster. There is no way to talk to a supervisor either. It’s like they don’t exist. You would think they would have a little bit more compassion considering we have never been late or even missed a payment during this trying time. IFf anyone has any advice I would love to hear it. I just filed a complaint with the BBB. This is unacceptable.
People are right about citi mortgage, they do have a lot of problems, I have been having problems for almost 2 years with them. Has anybody started a class
action suit yet ? I will join in .
Something has to be done so they stop messing with peoples lives and money .
Hello everybody!
Did a little research to locate the names of Citibank executives.
Mr. Sanford I. Weill
Chairman and CEO
Citigroup, Inc.
399 Park Avenue
New York, New York 10043
Mr. Robert B. Willumstad
CEO Consumer Group
300 St. Paul Place
Baltimore, MD 21202
After another frustrating phone call to Citi Mortgage I started looking on the web for a web site to their loss draft Department. I am another Principal Residential customer bought out by CitiMortgage. I can only applaud the fact that somebody started their complaints against this company. I bought my home 10 years ago and have not had any of these problems with my mortgage company until Citimortgage has taken over. I have talked to them on a weekly basis since my fire on October 3. I can’t believe the way they treat their paying customers, this is insane. Every phone call with them has landed me in tears. It wasn’t bad enough I had two people die in a fire and to worry about that, but now to have the burden of no home for the last three months. I have had all the same problems with them as far as overpayments, late fees etc. This is about enough to put me over the edge. Calling them weekly and getting a new person to speak to and a brand new story with another hoop to try to jump through. I am ready to throw in the towel and give them their burnt home back, the only problem is they have my insurance check. I now have to file a second claim with my insurance company because they have taken so long and we have broken water lines and more damage to my home. I have explained to CitiMortgage that Pa is not a sunny state like CA. I feel like they just tell you what you want to hear to appease you and get you off the phone. One of my phone calls I was directed to a “co-mgr” “mary jo” who assured me if I would sign the check and mail it back they would have it back to me within a week. That was in November, we are now into December and almost January and I still have no home. They don’t care that we are homeless or that we had two family members die in the fire, they just care that the payment is made on time. Through this they tried to foreclose on my home also, while I was awaiting to find out if my home was going to be a “total loss”, which I did not get that information until November. This has been a nightmare!!! I have to take anti-anxiety medication before each phone call with them, only to still hang up in tears. I plan to write the the BBB and also the Citibank executives, however after seeing all these comments, it’s great to know I am not alone. Please contact me if there is a class action suit. Something needs to be done and I would love to be a part of doing it!!!
Hi,
I live in Florida and the Hurricanes of 2004, crushed me financially. I was late on payments, then CitiMorgage provided me with a repayment plan. I completed all repayments on time.For the last year all payments have been on time and all is current. How can I get a letter stating that CitiMorgage does not hold this against me. And they understate this was out of my hands. Nature Happens… Thank you !
Sincerly
Linda Burgett
I have also been caught up in CitiMortgage Hurricaine shell game. FNC the company who handles the biweekly payments without my knowledge or permission stopped drafting my account. When I noticed after two months and called them they said you were in the Katrina “disaster area”. I suffered no damage and asked for no help. Now I am almost three months behind and they refuse to work with me even though they admit I did nothing wrong. It is not that I dont have the money but with Christmas and all I will have to break into my savings account. After reading some of the other posts I’m sure I don’t trust them. WATCH THEM, I have already caught them taking pictures of my house. Looks like they’re getting ready to foreclose, but remember I did nothing wrong. Good luck to all
Unbelievable! Ditto ditto for me with the Citi bank scam! Count me in for a class action suit!
My mortage was sold to them by Hibernia and Citi stopped withdrawing from my acount after the hurricane. They said it was the fault of Hiberiana and their system. I got current, paid them up until February and now in January they send another letter saying I am past due, want past due fees etc. They dated the letter Dec. 28 saying the past dues were due on Dec 28 and I didn’t get the letter till January 4. Spit! Please, lets ban together and stop this insanity!
Hi all — I’ve had the exact same problems as all of you, ever since my account was purchased from MortgageIT by CitiMortgage.
I got the same run-around from the customer service reps (still am), and have not yet been able to get any information back from the “New Loan Research” department.
However, I did just discover a phone # that took me directly to this department (previously I was told that I could not contact them).
Try this number:
1-800-967-2205
x. 4
(just wait for the operator; pressing 1 will put you in the standard customer service queue)
These guys are a bunch of crooks, and they are treating us, their clients, horribly.
Good luck!
Wade
I just got off the phone again with Citimortgate to find out why they raised my mortgage payment on a house that I have not been able to live in for the past three months. They advised me they are charging me late fee’s on a payment they received (according to my bank statement) two days early. It took them an additional seven days to post it to my account and now want to charge me a late fee. I also got a “delinquency expense” they added on stating they sent an inspector out in December and want to charge me for it. I advised them that they have been well aware of the fire and I have spoken to their claims department at least twice a week since October, there was no reason for them to send out an inspector and I will refuse all these charges. They mailed my first claim check to Pittsburgh last week to an address I have no clue of and nobody knows why this address was put on my account. I also advised them that the people they have working for them are nothing but liars, they advised me they are not liars, they are “mis-informants”. I truely would like to be sure if I have to deal with them for another 18 years, they need to get themselves together. These people need to be stopped in their tracks!
HELLO EVERYBODY:
I’M GLAD I’M NOT THE ONLY ONE HAVEING PROBLEMS WITH CITI MORTGAGE:WE TO WERE BOUGHT OUT FROM PRINCIPAL:
YES IF THERE IS A CASE-ACTION- LAWSUITE I WILL I WANT TO BE ENVOLVED: FIRST OF ALL WE WERE WITH PRINCIPAL THEN CITI MORTGAGE TOOK OVER:WE DID HAVE A LITTLE BAD LUCK BUT HAD GOTTEN IT TAKEN CARE OF-THERE WAS ONE PERSON AND ONLY ONE PERSON THAT DID HELP US: (BUT AFTER THAT WE HAD MADE OUR PAYMENTS AS NORMAL:THEN OUR PAYMENTS WERE RAISED: CONTINUED TO MAKE PAYMENTS UNTIL NOVEMBER 2005 A GAL CALLED AND SAID SOMETHING TO THE FACT THAT WE WERE BEHIND IN PAYMENTS:IN THE MEAN TIME WE RECIEVED A STATMENT THAT WE WERE 5,000 BEHIND:I ASK THE GAL WHICH TOOK THE TIME AND WE WENT OVER THE FIGURES AND I WAS IN THE RIGHT.FINE THEN A FEW MORE MONTHS WENT ON AND COME JANUARY 13 2006-I WENT OUT TO GET IN MY CAR AND THERE WAS A POSTED PAPER ON MY HOUSE SAYING I WAS IN DEFAULT OF 6 THOUSAND AND SOME PLU 2 THOUSAND ADDED ON TOTALING 8 THOUSAN DOLLARS AND SOME:I WAS VERY ANGREY AT THAT TIME:CALLED CITI MORTGAGE AND ASK WHAT THE HECK IS GOING ON I DO NOT OWE 8 GRAND:AND WHERE IS ALL THE MONEY:AT THAT TIME SHE SAID WE OWED A LITTLE OVER 6 GRAND: MY REPLY WAS YOU MEAN YOU ARE TRYING TO TELL WE HAVE’NT MAID A PAYMENT FOR 6 MONTHS: WRONG I HAVE EVERY CASHIER CHECKS FROM THE BANK:THEN WAS TOLD I HAVE TO SPEAK WITH A LADY THAT WAS ASSIGNED TO THE CASE IN FORCLOSURE LOSS MITIGATION DEPT.I CALLED LEFT 10 MEASSAGES CONCERNING THIS MATTER:NO RETURNED CALLLED I THEN POCEEDED TO CALL AND TALK TO ANOTHER IN THE DEPT. AND THIS PERSON DOES NOT NEED TO BE ON THE PHONE>PROCEEDED TO EXPLAIN AND ASK WHERE OUR MONEY IS.AT THAT POINT SHE STIOP ME AND SAID YOU BETTER DO SOMETHING: SO THEY DO NOT FORCLOSE ON YOUR HOUSE I REPLYED I DO NOT NEED A FORBEARENCE PLAN WE MADE THE PAYMENTS AND WHERE ARE THEY SHE COULD NOT ANSWER ME:THEN I ASKED HER WHAT PAYMENTS WERE MADE ALL SHE CAME UP WITH WAS DECEMBERS.I TOLD HER SHE NEEDS TO LOOK ALITTLE FARTHER AND THAT SHE WAS IN THE WRONG: SHE CONTINUED VERY VERY RUD AND KEPT ASKING ME WHY WE DID NOT MAKE PAYMENTS:KEPT INTERRUPPING ME.VERY BAD SERVICE:AND I CALLED AGAIN GOT A PERSON WHO COULD NOT SPEAK ENGLISH.NOW I HAVE TO GO THREW FAX THEM COPY’S AND ON TOP OF THAT CALLED THE BANK AND EVERY PAYMENT HAD BEEN CASHED.SO NOW I WILL WRITE A LETTER PLUS FAX:THEN TAKE LEGAL ACTION ON THIS.CONTACT WHO EVER I CAN ON THIS:THEY ARE RIPPING PEOPLE OFF.IF ANY BODY HAS SOME POINTER PLEASE GIVE US SOME:WE ARE VERY FRUSTRATED:SAYING THEY ARE IN THE FIRST STAGE OF FORECLOSURE AND THAT WE CAN LOSE OUR HOUSE THAT WE HAVE HAD FOR 11 YRS:WHEN WE HAVE EVERYTHING. ALSO CHECK THIS OUT WHEN THEY POSTED NOTICE OF DEFAULT THEY HAD OUR ADDRESS ON IT BUT ALSO HAD US LIVING AT ANOTHER ADDRESS SO WE TWO ADDRESSES.
HELP
ALSO EMAIL ME OF ANYTHING CONCERNING CITI MORTGAGE-I’M READY FOR A BIG FIGHT WITH THE COMPANY
I’m so glad we are not the only ones! My boyfriend and I bought a 20 acre ranch from my grandmother in November. I spent my summers there and love the area, so when she decided to sell it and head to Mexico, we decided to buy it…and since we both bank with citi, we figured we’d go with their motgage. Biggest f*cking mistake I ever made. The home is old and small and has been neglected. It was priced at $375,000 by the selling agent. We could only spend $323,000 at the most. So she accepted and we wrote up a contract. Then the appraisal came back at $265,000. The selling agent got all pissed off and had citimortgage review it. Suddenly, they said the price was exactly $323,000 and they had papers to prove it. So we signed the deal. We had an indepent appraisal after signing and it came back at $235,000. So we ask citimortgage to provide us with written proof and comparable properties that make it worth $323,000. Mysteriously, they cannot give us anything in writing proving this value. We’re giving them 30 days to prove the value or we’re taking them to court. You guys think late payment notices are bad! We spent an extra $100,000 on a home and citimortgage can’t tell us why!!!
I have been affected by hurricane Katrina. Citimortgage site offer disater assistance but when u get down to it and ask for help on loan payoff and deliquent fees.
They flat out say no they need their money. They claim they donated money to help rebuild homes. Well I ask where are those homes why are people still living in trailers. This hurrican relief effort is one big joke. Ordernary people who need help is not receiving help. Im paying an extra 5,000.00 just to payoff a loan on a home a do not have.
My mortgage was sold by Hibernia and I ahve been living the Citi-nightmare since Katrina…Katrina has nothing on Citmortgage! They took over six weeks to process my claim check. Yes, they told me they had it, then they didn’t have it, then they did, etc. Thre weeks ago they told me they sent it back to me because my old bank (Hibernia) needed to sign it. Apparently, citmortgage does not know what the term “or its successors or assignors” means. They blamed me for “endorsing it incorrectly” but after I insisted it was their mistake, Donna put me on hold (forever) and came back and said it was their mistake! WOW! Guess what their “corrective measures entailed? That’s right, me calling my insurance company, cancelling the check, reissuing the check and then sending it back to the same idiots that made the mistake in the first place! If that wasn’t bad enough I hadn’t received the returned check. I figured it was the mail service, but come to find out, Citi did not put enough postage on the letter!! AAAAAARGH! When I called today to speak to a supervisor, I was told I could not speak to one. When I asked for a name so I could send my file to a person and not the idiot office, I was told that was not possible. Finally, the rep said, “Look sir, if you want your money you are going to have to do it our way”. Great….looks like I get to pay to rebuild my house.
I HAVE PROBLEMS WITH CITIMORTGAGE TO FOR 3/12 YR THEY SAY WE HAVE NOT SENT A PAYMEET IN 8MOS IT HAS BEEN GOING ON FROM JUL2005 THEY DO NOT TALK TO ME OR HERE THE HOUSE IS GOING TO BE SOLD IN 2OR3MOS I CAN NOT FIND ANY ONE TO HELP US OUT IF YOU HAVE ANYING INFO E-MAIL OR CALL 315-245-3009 THAT’S HOME #HAD MY CELL IS 315-335-0542 HOWARD
I am so sorry to hear about everyone’s problems with Citi. Honestly, I thought we were the only ones. LOL! To make a long story short, we sent Citimortgage a $7,500. cashier’s check that was received (signed for) on 12/12/05 by a K.Burgess of Citimortgage. Days laters we received a letter from Citi’s lawyer, Harmon Law Office out of Boston that they were going to foreclose. I called them, told them the money was sent. They said hold off any payments until we know if Citimortgage “accepts” the payment. If they send it back it means they will foreclose. Well…we never received the check back so we thought we were all set. Not. I called our bank weeks later just to make sure it was cashed…no. I called Harmon who said they would check with Citi. Citi acknowledged they signed for it, but…..LOST IT! So since they lost it, it meant they couldn’t cash it, so to them it meant they didn’t have payment from us. We went to stop payment and were told we have to wait 90 days, which will bring us to 3/12/06…..TWO days after Citimortgage is going to auction our house off!!! We are approved for refinancing but last wednesday were told because of Citi tacking on interest and legal fees we had to come up with $7,000. more! WE have that, but we don’t. $7,500, is in Citimortgage heaven. Absolutely no rep, executive etc….will talk to me or call me back. They lost our money, admit it, but now will forclose two days before we can legally stop payment on the cashier’s check. Please, anyone who has numbers or contact people email me at JTRTTTST@aol.com. Good luck everyone!
My husband and I bought our first home back in 2002, newlyweds. Our mortgage like everyone elses was sold without our knowledge to Citi, well, we had late fee problems, fought with them over it. Well had we have known that was the least of our problems, we wouldn’t have gotten so worked up over it. 18 months after we bought the house, we get a letter that our escrow account was short (which was suppose to be taken out with our payments), so our mortgage went from 1100 a month to 1620 a month. We could not afford it, we tried for the longest time to keep the house, we put off other bills to pay for the house. Our credit was completely destroyed over this house- no over Citi. Finally, after struggling to keep the house for 15 months, we thought we were finally going to get a break- WRONG! Our escrow was once again shorted, so we had to take care of that, for 8 months they wanted just shy of 2000 a month. We could not afford it, we had just had our 2nd baby. So we had no other choice but to file bankruptcy to avoid having a foreclosure on our credit along with all the other bills we put off while trying to keep the house. Someone at Citi Mortgage screwed up BIG TIME, and we jad to pay for it! Apparently they setup our escrow account as undeveloped land- whatever that means. Since that had happend, my husband and I are scared to even think of buying another house. We’ll be suffering over all this until the bankruptcy is off of our credit. Wish something could be done…..
Would love to join a class action suit…
citi mortgage I’ll just call them shitty mortgage. This is the most terrible bank I ever dealt with. Talking to stupid Indians who can not even write down a simple phone number. When I need to talk to someone on presidents day their office is closed, question: is president day also a indian holiday? I wanted to refi my second mortgage, they offered a beautiful deal so I went for it, but after 2 weeks got no info what is going on. So I called them. They told me that it is almost ready to be started the only thing they need to do verify my employment. I said ok give them couple more days. After the 5th phone call I still got the same answer from a stupid indian. Finally I had enough called them back and told them to forget about this whole thing I am going with an other company 1 hour later everything was all set, I was ready to schedule a closing date. so I felt proud of myself I figured you just have to be nastier on the phone. Then a day before closing I had a phone call from a lending company who actually gonna handle the closing saying have a photo id and $500 cerified check with you on the closing. oops my stupid indian friend forgot to tell me that is gonna cost $500. They told me it is goin to be $0. LIE!!!!! that is what they are doing.
Anyone have numbers or emails to either management, executives or someone that can actually help and make things happen regarding customer service? Any help is appreciated..
email me @ newid4matt@yahoo.com
Thanks!
I found this site because I was looking up CitiMortgage’s web site due to some issues we have had with them. I too am a victim of our loan being sold to Citibank. If you have your house in a trust go to another lender. I have gone through the process of finanacing a house at least 7 times and Citibank is the only lender that has issues with a trust. It’s been a complete NIGHTMARE and I am tired of talking to the clueless customer service reps with the indian accents! I have had to TELL THEM how the trust process works and what they need to do. Every time I think we have it worked out I get another letter saying I need to call. When I call they ask me why I’m calling. So frustrating! By the way, check your mortgage interest statements before you file your taxes. Citibank’s statement said that we paid approximately $15,000 less in interest than we actually did in 2005…Another battle that I’m currently fighting with them! Our mortgage broker even said that they are the most difficult company he has to work with and only does so because they have competitive rates. I’m wondering if it’s really worth it?
My family is having issues with Citimortgage. Now, I understand that your original post was a few years ago, but it came up in a google search I did for “citimortgage”. I was wondering if you ever did reach anyone higher up on the ladder. I am doing a little research into complaints against the company, and like I said, when I searched it, your blog came up. I am interested to see how many people have had problems with them. If you could email me back with any contact information or anything that you might find helpful to me, I would GREATLY appreciate it! Thank you!!!
Ok! So after realizing that even though this post started in 2004, it is still going strong! (Please excuse my ignorance!) I have been researching CitiMortgage all night and you wouldn’t believe the number of complaints this company has. The BBB alone has over 400 and has a statement warning consumers to be on their guard. Anyway, my mother’s concern is with their customer service. They made a sexually discriminating comment to her and she is on fire!! I really hope she follows this through and as I mentioned in my previous post, any contact information/help I could get would be greatly appreciated. The more I read on this site, the more frustrated and dumbfounded I am at this company’s lack of….well EVERYTHING! I really want to be able to help! I wish I had some kind of legal advice for everyone. I feel terrible that so many people have had to suffer through such things because of one company’s stupidity. As my mother pursues this, I will try and find something that you can do to ammend your situations. I think a class action lawsuit is a good place to start!
I must say, reading this chain got me really worried. I just got a check from the insurance company and tried to deposit it at my bank. They told me I needed to have it endorsed by citimortgage. I drove across to the nearest citibank branch. The agent called up a service number, verified my information and then endorsed the check. It took me longer to drive to the bank than to get the check endorsed. Of course, I was riled up and prepared for the worst, but felt fortunate as things worked out well. I just deposited the check.
Don’t get me wrong, I not endorsing citimortgage. However, I am saying that there is still hope for those who are in similar situations.
Next month I have to see if I can get my PMI removed. citimortgage says that you cannot remove the PMI until two years into the mortgage, even if the house has appreciated sufficiently to eliminate the need for PMI. Its been a long two year wait. I hope it ends soon.
My best wishes to all of you facing problems with citimortgage.
OK – WE HAVE HAD IT!!!!
We have decided to try to start a class action suit against Citimortgage. Anyone who feels they have been wronged by Citimortgage, please email us at CitiClassAction@gmail.com
PLEASE INCLUDE THE FOLLOWING INFO:
1) What is your MAJOR complaint
2) Brief (500 words or less) summary of your situation
3) Your contact information
We are focusing on two main things – breach of contract and overcharges/misplaced funds
Let’s all keep our fingers crossed and see what we can do together! Good Luck!
[…] Of course, I’d love to leave CitiMortgage and I’d love to have a lower interest rate. […]
I’m glad to hear that I’m not the only one frustrated by and appalled with Citimortgage.
I just had a screaming match yesterday evening with a “supervisor” at Citimortgage. This was the third person I spoke to at this horrific monster of a company to request to have my monthly escrow eliminated from my payment. We just built a new home and have the home mortgaged by Citimortgage up for sale, which means that there is a 99% chance they will not have to make any more tax or insurance payments. I actually called about another matter about my escrow account, which I believe amounts to fraud (more on that later). My main beef with Citimortgage is that they will NOT remove the escrow from my monthly payment unless I pay an unreasonable fee.
Here’s my story: I was told that I received a discount when I financed the property, even though this loan was not originally financed by Citimortgage – the loan was purchased by them about a year ago. As such, I would “have to pay Citimortgage 25 basis points (0.25%), or $254, to have the escrow removed from my payment.” While $254 is not a lot of money, I reminded all three people that 1.) I never received a discount on my closing costs – it may have gone to the mortgage broker, not me; 2.) Citimortgage has had use of my escrow money interest free for as long as my loan has been serviced by them, 3.) I would be happy to sign a document stating they are no longer responsible for paying my property taxes & hazard insurance premiums, and 4.) it’s ludicrous for me to pay them for the right to use my own money! They could care less, stating things like, “The mortgage papers you signed gives us the right to collect this fee.” My response was, “I don’t believe you. Where does it state such in my mortgage contract?” At this time, the rep stated she could pull up the mortgage document and read it to me. I said, “Go ahead! I’d love to hear this!”
She pulled up the document and read a paragraph stating that (paraphrasing), “…you agree to maintain an escrow account and the mortgage company is responsible to pay your property taxes and hazard insurance payments.” I quickly pointed out to the rep that what she read, in NO WAY, explicitly gives Citimortgage the right to charge me 25 basis points to eliminate the escrow payment. I went on to say that if they wanted to charge me a reasonable fee of, say $50, to process the request, I would be fine with that. At which time, she had no response except for some garbage about real estate laws, which was an attempt to talk over my head and to make me go away. She only incited my anger, at which time I requested to speak to her supervisor.
The “supervisor” was even worse. I explained the situation and, once again, requested that they waive or reduce the fee. He absolutely refused, stating that the reason for my request wasn’t “good enoughâ€? to waive the fee. I then asked, “What would be a good reason?â€? He stated that a good reason would be if I got hit with a high tax bill of $4,000 or $5,000. The back and forth continued for quite a while, eventually causing me to lose my temper to the point where I found myself threatening to file a class action lawsuit, as I believe this company is screwing its customers. After all, if it walks like a duck and talks like a duck, it’s probably a duck. Right?
The reason I say that is the original purpose for my phone call was to question the annual escrow analysis I just received, which indicated my escrow payment was going up. As an analytical, geeky math person, I quickly surmised that my escrow analysis was totally fraught with errors (e.g., estimate for hazard insurance premium up 23%), which of course was in their favor. This provided them the “right” to collect more money from me, which is interest free. After questioning their figures, they ran a new analysis with more realistic assumptions, causing my escrow payment actually go down, not up! I figured that if they’re doing the same thing to millions of other customers, they’re easily making millions (not just a few million – maybe $10 to $15 million at the VERY least) more in revenue just by collecting more money (based on faulty escrow analysis), using it for free, and lending it out at a higher rate (e.g. 4%). This is all done under the guise of “they have the legal right to do so.” Bull$%%#! Most people wouldn’t question this like I did because the increase isn’t large for them to care, or they aren’t paying attention, or they just don’t know any better. I’m sure Citimortgage knows this, and that’s why they’re able to get away with it!
I will NEVER do business with this company again (going to cancel my Citi credit card). I will NEVER recommend that my clients (I’m an investment advisor) do business with this company. And given the chance, I will tell EVERYONE I know about the horrific treatment they can expect if they do business with Citimortgage. I would be EXSTATIC to either start or join a class action lawsuit against this monster. As I told the ignorant supervisor, “You people don’t have a conscience. Maybe a lawsuit will force you to do the right thing for your customers.â€?
I can’t beleive how many unhappy people there are on this site 🙁 . My family owns over 40 properties and about 23 were grandfathered in from a variety of other institutions. This tells me Citimortgage must be one of the largest lenders/ loan services out there. They have always been very helpful and cooperative when ever we’ve have a problem. Problems such as we forgot that we had a situation with fraud and our automatic payment was shut down. That made for 6 late mortgage payments. They took off the late charges and help us set up a new autopay so our next payment wouldn’t be late. Well I’m sorry for all of you. but as for us WE LOVE CITIMORTGAGE.
Our mortgage was also sold to Cit Mortgage, they have failed to follow contract when they bought our mortgage and applied less than half of the contracted amount that was supposed to go into our escrow. the other part they applied to our principle leaving our escrow short for our county taxes. They paid the SO Called Shortage amount and now are charging us interest on top of the shortage repayment amount bringing our entire payment up almost $ 200.00 a month. We have contacted them several times of course with about 6 different people. A manager contacted my Husband las week stating that they were wrong and that they would have to ammend our tax report and fix the problem. Today the same manager calls us back and says that there is nothing they can do. SO THEY GET OUR MONEY TWICE AND WITH INTEREST! With this in mind we are done playing games, we have a contract that they must abide by, by law, We have contacted an attorney and are pursuing a class action law suit against Citi Mortgage. Who know’s with the millions of Citi Customers and/or consumers We may have opened another ENRON case that needs and internal investigation.! Do the Math! it will lead you to….consumer pays more + Citi Mortgage charging Twice= Poor screwed consumer!
Ok- As many others, my mortgage was sold to Citibank from Waterfield. I got a statement for my May 1st payment and it is showing as $60.00 lower than what I normally pay. Now I am worried that I will send the payment and later on down the road they will dog me about not paying the correct amount. Should I be checking into Ditech right away or what. Damn, I am so scared now. My spouse does not have the time to deal with our bills so I have to do it all and, ugh, I feel a stress attack coming on…I will keep this site close at hand to read more on a lawsuit if I indeed get screwed over. I cannot believe there have been so many problems and this has not made any newsstories or Primetime.
OMG i was just looking at my bank statement and i saw that citibank withdrew over $823 dollares from it when it should have only been $730. Im at work now and i dont have the bill statement with me so i was trying to locate an internet address for them and i accidently click on this link and to tell you the truth im feel very sick to my stomach right now. Im a teacher and i want to cry at the moment and im a grown man of 38 and i just feel like killing my self because im in such financial troubles as well as other issues. I cant handle seeing all this happening to you all and not thing that its starting happening to me and i cant handle it. Im a teacher and im so strung out financially that i cant afford this bank to ruin me and my family. As soon as my mortgage was sold to citbank my house payment went from $700 to $730 because of some escrow bull and i thought ok im still good, i can afford the 30 dollare increase. I have ana electronic transer set up with them and im so scared to go home and find some late fee’s and other charges set up cuz of these guys. Im dreading haveint to go home and find out i have to call them and having to listen to some indian give me the run around.
Im so scared right now and im very anxcious to find out why it was done. I dont want to lose my dream home because of this bank and i hope that something is done about this.
Im gonna talk to the Better Buisness Bureau and maybe talk to my representative but im not sure what is gonna happen. If you all decide to file a class action suit ill tag along cuz i dont want to lose my home now that i worked so hard to get and im currently paying on time.
I have a new mortgage with CitiMortgage and am looking for advise on how to best make payments. Maybe there are some lessons about what works and what does not.
As background, I just opened an Interest Only 10 ARM as a primary mortgage as well as a HELOC for a new apartment. Just closed on my old apartment so I plan on paying off the HELOC and a chunk of the principal on the primary Mortgage. Then the usual regular payments with periodic payments of principal.
Any advise on how to best do this without hassles?
So where do I sign the SUE SHEET??! Quit griping and sue the bastards! I’ve owned my property for ten years and I have such fond memories of my previous mortgage holders. I’ve dealt with Chitimortgage for the last four and it’s been hell. ChitiMortgage is as evil as they come. A lot of the above mishaps have happened to me. Suffice to say, I’ve had a credit score of over 800 for 25 years and CitiMortgage single-handedly wrecked it.
Silvia Stamous, you love citimortgage because you’re a quantity customer, willing to pay their exorbitant fees for their automatic payments. They have 23 mortgages with you! Hello!? That’s 23X375 = $8,625 per annum for just the initial fee. Then you add on the recurring fees and you’re a cash cow! You’re not the little guy! But it’s nice to know where their priorities lie. I HATE CITIMORTGAGE!!!
I TOO HAVE HAD SOME PROBLEMS SINCE CITIMORTGAGE BOUGHT MY LOAN. IT TOOK TWO MONTHS AND MULTIPLE PHONE CALLS FROM ME AND MY INSURANCE PROVIDER TO GET THEM TO PAY MY FLOOD INSURANCE. SO FAR MY ESCROW HAS CHANGED TWICE AND I CONTINUE TO GET LETTERS SAYING I NEED TO PAY THE DIFFERENCE EVEN THOUGH MY MONTHLY PAYMENT WENT UP TO ACCOMADATE THE INCREASE. I WAS GOING TO MY ACCOUNT ONLINE WHEN I FOUND THIS BLOG. I WANT TO BE INFORMED OF THE ATTORNEYS CONTACT INFO IN ANY CLASS ACTION FILED AGAINST CITIGROUP OR CITIMORTGAGE.PLEASE POST INFO HERE. I GUESS IT IS TIME TO CALL INDIA, AT LEAST I DONT HAVE TO PAY LONG DISTANCE. GOOD LUCK TO ALL. ANYBODY INVOLVED IN LAWSUIT NEEDS TO PRESS FOR JAIL TIME FOR CRIMINAL ACTIVITY.
I been in hell and came back from it again. I also been with citi mortgage and it’s been a nightmare i just can’t awake because it keeps getting worst. i have tried to arrange or to work out something, they don’t even turn my calls. Now this monday May 8th my house will be for sale because i couldn’t work out anything with them and they were the only one that could of help me keep my home and now i have nothing. And for citi mortgage company your words are defaults – a failure to perform a task or willing to help out your client. What do you have to say.. we just trust you with our home and you just let it be taken away and do nothing. Well at least that was my case and i regret being a citi mortgage client.
CitiMortgage practices and procedures borderline extortion. I have had over a year long battle and a “supposedly” unbiased foreclosure dispute action with CitiMortgage and as supsected, denied everything that hte had done.
The did admit in writing that they sat on my remodification for 4 months (and during that time they foreclosed on my home) and only addressed the documents after the final court papers were finalized. i just don’t understand how the judicial sytem lets them get away with it but they do.
My story is long but hopefully it can help others.
— My Foreclodure Dispute Papers —-
FORECLOSURE DISPUTE
Friday, February 17th, 2006
To: Barbara Kemper
Ms Kemper,
I am writing this letter disputing the foreclosure actions that were taken against me and my home. I was never informed (considering the multitude of calls I have made to CitiMortgage and your attorneys at Lerner Sampson & Rothfuss over the coarse of the last 11 months) that there was a department at CitiMortgage that handled “Foreclosure Dispute� until today. I made a last effort call to CitiMortgage on Thursday, February 16, 2006 trying to secure the payoff of my loan because I found another financial institution ready to secure the loan. I had made numerous calls to Attorney Siegel over the last month trying to get those figures and, as I was informed yesterday, calling the attorneys was proper protocol. I was under a stringent deadline because by law, I had 30 days from the auction sale of the home to retain/repurchase it. That is the back story that lead me to you and your department when a lady named Tressa, returned my call from yesterday.
I have questions (which were asked many times in the past) as to why I was shuffled from person to person at CitiMortgage to individuals that couldn’t help to find a solution to my problem. This situation should/could have been resolved when I initially over night delivered paperwork to CitiMortgage on April 2, 2005. I FedEx’d the documents to CitiMortgage on because Loss Litigation Department stated that if I sent the documents ASAP (they were mailed to my home) we would be able to restructure/loan remodification (I do not know the proper terminology here for what CitiMortgage was to do) of the loan because of what I went through trying to track down who even retained my loan after it was sold by Principal Residential (see detailed addendums sent in over night package). You will also see an attached document from Principal Residential where I received loan documentation, including payment envelopes, as of January 16, 2005. I can pull all phone records of calls made with exact times because my home phone is digital VoiP through Lingo which registers EVERY call that comes into my home and out. I will gladly supply you with the login for Lingo so you may review the multiple calls to Principal and CitiMortgage if you desire.
Here are my grounds for the dispute. The problem started when I was never notified by Principal Residential or CitiMortgage that my loan had been sold. I realized there was a problem when a check I sent to Principal Residential (check dated January 15, 2005) for my November and December 2004 mortgage payment(s) was never cashed. I found out it wasn’t cashed the first week of February when I received my bank statement and went to my bank to find out if there was a problem or if it was necessary to stop payment on that check. The check wasn’t cashed and wasn’t placed towards my loan because one day after receiving my bank statement, I received a collection letter from Principal for November, December and January (I was still not aware that my loan was sold). Again – how would I know that the loan was sold if I was still getting documents from Principal? I then made multiple calls to Principal Residential, and the debt counselors that I worked with, but received no call backs for over twenty (20) days from the 1st week of February to the 3rd week when I finally talked to someone from CitiMortgage after logging into the Principal website and viewing the re-direction to the CitiMortgage site.
At that time, in a conversation with a representative from CITIMORTGAGE, I then corrected all the information necessary on the account and planned on taking the money that was sent to Principal and re-send it to CITIMORTGAGE to make my November and December payments as well as January. I requested the envelopes or payment slips to make sure the money went to the correct account ( I had a bad experience when I only sent a check in the past to Principal ). It was now the last week of February and I went to out of town to visit my mother, had an accident on ice, and was laid up for almost two weeks out of state. When I got back home, I had a few messages from CITIGROUP and when I called to make the November, December and January payments, I was declined because they would only accept five months worth and I only had the three months mortgage amount. Mind you, I made many efforts to get the money I had to CITIMORTGAGE.
This brought us into the third week of March. I spoke to another representative from CITIMORTGAGE named Sarah on March 22nd and she sent me this packet which I received on March 29, 2005. I immediately filled out all the information as quick as I could so that the restructuring of my loan could begin. At no time, I was told that foreclosure proceedings would begin but only that CitiMortgage was “here to help� and everything would be worked out. I was told that I would be contacted if CitiMortgage needed any additional information.
Again – no mention of any foreclosure proceedings. I figured that it would take a few weeks to process plus the Easter holiday so I waited.
To my astonishment, I received a letter from the law firm of Lerner, Sampson & Rothfuss the beginning of the third week of May stating that my home was being foreclosed on. I immediately called the attorney on the letter, a Mr. Joe Williams. He stated to me that he was not aware of any paperwork that was over night delivered to CitiMortgage and that he only received word to precede with the foreclosure of my home. I told him of the papers that were sent to CitiMortgage on April 2nd and he requested that I fax them down to him and I did. I also called their receptionist to verify that those documents went through and she verified that they were not only received but were also given to Mr. Williams. He gave a number for me to call at CitiMortgage. I was told to call a Barbara Banks from CITIMORTGAGE at the following number (301) 696-5237. I immediately called Ms. Banks and got her voice mail which stated – “If I (anyone) was to leave more than one message trying to contact her, it would slow the process in returning the call and processing the account�. I received no call back and 6 days later I called again “risking� getting placed at the “back of line�. I understand that you handle hundreds of thousands of loans but I should have never had to call her in the first place and even though I was just “another loan number� to her, my home meant everything to me. I believe that any call back from Ms. Banks could have resolved the situation or directed me to others that would help. When I called CitiMortgage, they directed me to your attorneys and when I called your attorneys they directed me to one particular person (Ms. Banks) at CitiMortgage. I followed the exact protocol that was directed to me by Citimortgage and your legal representation. It also bothers me that your attorneys were well aware of the documents over night delivered to CitiMortgage on April 2nd and did NOTHING about it.
The continual calls to a Christopher Siegel at Lerner, Sampson & Rothfuss and to a new number given to me by your attorneys spanned almost two months and brought us into the third week of July – no answers to any of my questions.
On July 30th, 2006, I received a final foreclosure document stating that my home was foreclosed. That same afternoon, I received a call from a Ms. Dicole Brown from CitiMortgage and returned the call promptly. It seems that she was the person handling my account/loan the whole time and Ms. Banks wasn’t. Multiple, multiple calls made to Ms. Banks and others at CitiMortgage (numbers given to me by your attorneys) and she wasn’t even the person I was supposed to speak with. I believe I have a right to be suspicious that the same day the house finalized on foreclosure is the same day I get a call from the “rightâ€? person at CitiMortgage (again – the calls can be verified).
When I spoke to Ms. Brown, I let her know how upset I was that the documents were never reviewed promptly as I was told and I would have never had to go through foreclosure. Ms. Brown apologized that it took so long to review the documents that were sent in April but she would send me additional documents to do a remodification of my loan. Four months later now I thought everything was going to be fixed.
I faxed a stack of documents to Ms. Brown on August 4th, 2005 including all the addendums and paperwork that was over night delivered (just in case). I then spoke to Ms. Brown on August 10th to make sure if she needed anything else. When we started to review what I had sent, she had someone else’s’ documents in my file and she had to call me back when she found all the correct documents (mine) that I faxed and whatever else she had in the file. We spoke and she said she would send out remodification documents and that I needed to return them ASAP. I did not receive the re-modification documents until August 18th 2006 by 2nd day air. I immediately reviewed the paperwork and everything looked fine except for the $2,675 in attorney fees that should have never been as well as four months of delinquent mortgage payments that carried on during the foreclosure proceedings. Can you see where I had a problem? I jumped through hoops to find out who had my loan and make arrangements to make good on the payments and get back on track, yet no one at CitiMortage or your legal representation did what they should have or what I was told that they would do. Your attorneys knew I sent the remodification papers initially in April and addressed the problem and they obviously let the foreclosure continue because it is revenue in their pockets! $2,675 worth of revenue.
I called Ms. Brown the following day but we played phone tag for at least another few days and I did not speak to her until August 23rd. I asked her why I was paying for legal fees that I should have never been hit with. She stated that she couldn’t do anything and I had to speak to the attorneys. I begged her to speak with someone higher than she and she said she would but it was an empty promise just like the others. I left a message with Mr. Siegel but it was never returned.
I then called the Ohio Attorney General’s office using the pull of my local councilman, Dan Horrigan. I faxed the documents to a representative assistant at the Attorney Generals office and they stated that if I paid any of the legal fees until it was thoroughly investigated, there would be no legal recourse after the fact. I left that message for Ms. Brown and told her that I would fill out all the papers but would not be sending a check until this was resolved. I placed a similar letter as this one to the documents that were UPS’d back to CitiMortgage and requested that someone in a more authoritative role review my whole case.
Why wasn’t I informed at that time that a person like you existed?
Why wasn’t my dispute forwarded to your office? Why? Why? Why?
I called CitiMortgage and received a number of call backs from a person where I could not even understand what he said , what his name was, or what the number was (I saved the messages). I left another message with Ms. Brown in late September and nothing was done. I spoke to a number of local attorneys but I did not have the resources to secure them to fight what was going on at CitiMortgage.
Again – Why wasn’t I informed that I could dispute the foreclosure?
The house went to auction and I found a couple of different financial companies to secure another loan. I was down to my last six days by state law and needed a payoff so I could retain my home and that brings me to you.
I believe I did everything I possibly could. I followed the protocol given to me by CitiMortgage and Lerner, Sampson, & Rothfuss.
PLEASE review everything I sent. I beg you. PLEASE.
Thank you,
—— Letter #2 ——
Ms. April Lowe,
I would like to thank you personally for being the first person to actually read my complaints and look deeper into the problems that occurred with my loan. Even though I struggled through two tough years of unemployment (prior to CitiMortgage), I still maintained contract work and sold most of my valuables to make my mortgage payments and keep my home. I basically completed a major renovation of the home to increase its value from the beginning. When CitiMortgage retained my loan, I was just getting back on my feet and the loan remodification would have been perfect if it was executed in April 2005 as I was told it would. There are two things in my notes that I have to correct. The initial overnight package was sent by FedEx on March 31st, 2005 for delivery to your Frederick Maryland address. The package would have been delivered on Friday, April 1st, 2005 (a very sad joke that it was delivered on April Fools day). The first call I received reviewing the package was on Friday, July 29th 2005 and not July 31st. Friday, July 29th was also the day that I received the final documentation by Lerner, Sampson & Rothfuss and the Akron courts.
I have forwarded the PDF files that show my phone records from February 2005 through September 2005. The following list of phone numbers are numbers I either initially found when I was trying to track down who retained my loan in February 2005 and/or numbers given to me by CitiMortgage or your legal representation.
CitiMortgage / Numerous people
1.) 1-800-374-8814
2.) 1-866-272-4749
3.) 1-301-696-5237
4.) 1-301-696-4275
5.) 1-301-696-4000
6.) 1-301-696-4811
Lerner, Sampson & Rothfuss
1-513-241-3100
You will be able to see exactly how many calls I made to CitiMortgage as well as to your legal representation, Lerner, Sampson & Rothfuss and how many calls were returned. There was only one span of about 10 days where I did not call and that is when I heard the voice message by Ms. Banks stating that “more one call would slow my processing and/or call back�.
This has been a mess from the start. It is obvious that I could not afford legal representation from the beginning and had to trust the protocol given to me by CitiMortgage and Lerner, Sampson & Rothfuss.
Please continue to review all my documents thoroughly. The details speak for themselves.
I understand that each of your conversations are recorded and my initial conversation with Dicole Brown verified that July 29th 2005, was the first time that my package, which was sent in April, was ever reviewed. She even apologized that it took so long to review my information and stated that they were overwhelmed. If those recordings are still present, it will verify everything I stated from the beginning.
I will be faxing this letter with the overnight receipt from FedEx.
Thank you again for all of your help.
May 1, 2006, I fell victim to Citimortgage, Waterfield was sold. I immediately fell victim to every horror story, put me collections, and will foreclose. The problem is that I sent payments ahead, and of course, CITIMORTGAGE would not look for them until I paid again. My escrow amount is not correct, and I don’t know where my $5100 extra is that Waterfield sent to Citimortgage. The Indian people don’t know anything, the phone system says my Social and account do not match. I am so frightened, already I can see this is going to be a battle every month. I am writing my Senator, FDIC and OTS. Accountholders beware.
For those of you who were in foreclosure/sold before foreclosure, with Principal Residential – check your credit reports!! Our credit is in the toilet because Citimortgage reported our house forclosed on by BOTH companies in 2005 – when in actual fact it was sold in 2003. They SAY they understand the problem and will FIX the credit report. BUT the letters they’ve sent only ammend the listings. They have yet to actually REMOVE either listing. I don’t know what to do with them. I’m just grateful they don’t hold the note on this house.
My mortgage was recently purchased by
Citimortgage. They immediately raised
my escrow balance 4.2% for what they
said was a required cushion. This raised
my payment, of course.
I decided to close the escrow account and
pay my own insurance and taxes. I didn’t
really want to, but they said no to every
option i tried.
Now they want a $ 250.00 fee to write a
check for my escrow refund. I have to
send the money, they can’t even deduct
it and send me the balance. I’m sure i
will never get any of my escrow money
back.
If you haven’t signed up yet, scream,
turn around and run like hell.
At least I see we are not the only ones that are pulling there hair out with Citimortgage… we fell behind due to a custody case… they said if we sent them a payment… it would not go into foreclosure… they cashed the check… and have not applyed it to the arrears…. Now they say they are going to foreclose… we have had problems with them every since they bought out 1st Nationwide Mortgage… they are constantly adding extra charges… we were in bank rupsey and as soon as we got out of it they hit us with 1000.oo in legal fees… and late charges… I am ready to join a class action suit against these people they are no better than ENRON… With there illegal practices… If anyone has phone # addresses, names anything … Please e-mail me @ GypsyQueen1954@aol.com
Maybe we can all pull togather and resolve some of the problems…. either that or in court
I have had a problem that is directly out of the inept or incompetence of citimortgage loan processors. I had a cancellation of a home purchase in Vegas on June of 2003 as a direct result of their loan processors imcompetence and consequently lost my 10784 deposit and countless more on legal fees to fight the builder. I took legal action against builder because I went on the banks explanation that loan was not funded due to builder not providing an occupancy certificate and so 3 plus years and countless amounts of money there is no resolution . I have read some discouraging articles on the Las Vegas legal circus and it did not look to good for me any advice?
My original mortgage company, Principal Residntial Mortgage, was bought out by Citimortgage close to 2 years ago. Because I did not put 20% down I have been paying PMI insurance. I have done some renovation and know that my condo is worth above the 20% equity needed to remove it. I requested info on the removal process and was told that I must hire and pay my own appraiser and send in the appraisal, and then I must pay THEIR appraiser $385 for another appraisal. I am paying $92/ month on a $115,000 mortgage!!!!! This all seems a bit ridiculous- 2 appraisals? They know this is difficult for someone at my income level to handle and are making it as hard as possible for me to better my situation. That just shows their “integrity”!!!!
Although my CitiMortgage frustration is bad enough, it’s a little comforting to know I’m not alone. If anyone knows of an email address or other address that’s not Springfield, Ohio, and it gets results…please let me know. My latest complaint letter is as follows:
Dear Sir/Madam,
As the third mortgage company to hold my loan, in the few short months I’ve had a loan on the above address, CitiMortgage has placed a different deductible “policy required” amount since they bought the loan, than the 2% deductible originally specifed by previous mortgage companys.
It seems, either CitiMortgage did not review the previous lenders Homeowners Insurance deductible requirements before the decision was made to purchase my loan note, it is unwilling to accept the terms of my originating lender, Federal regulations or current Texas laws allow a subsequent mortgage lender to impose any differing specific ‘policy’ criteria they like to pre-existing loans they purchase.
Shortly after receiving the notice from your company of the 1% deductible requirements, I called CitMortgage and was assured, by your customer service agent, the original 2% deductible insurance policy would be accepted by you….since it was the acceptible coverage by the 2 previous lenders, “MILA” and “Countrywide Loans”. I then called my insurance company and told them of my converstaion with your agent. Then yesterday, I open a letter from my insurance company, Stonington Lloyds, with a Header which read: “INTENT TO CANCEL” and a payment due in three days for $235.00. Obviously they did not get the Okay I was assured of.
Frantically, I began calling both my insurance agent and your customer service. Bernice Thomas, CitiMortgage Customer Service floor supervisor, told me your policy requirements were 1% deductible and this applied to all loans….even pre-existing loans with other companies. No matter how I explained the unfairness of this arbitrary demand against me, she said it could not be waived, altered or amended. The customer is unknowingly and unwillingly victimized by any and all subsequent holders of their lein. I was also told it was my option whether to conform with this CitiMortgage policy.
Not at any time, prior to CitiMortgage assuming my note, did I receive letters, notes or advice that CitiMortgage specific homeowners insurance requirements for loan coverage would be any different that those previous….or that I would have any choice in the matter of my future mortgagers criteria.
The purpose of this letter is to request a variance exception to your company ‘policy specific criteria’. Also to ask that you would provide me with actual hardcopy evidence in both my closing papers and specific Texas legislation that would allow this type of dictatorial dominion by a subsequent mortgage lender to be legal, moral and acceptible.
While I await your written response, I will be forwarding copies of this letter to the Housing and Urban Development (HUD) Mortgagee Review Board, my insurance company, my title company, the Texas State Board of Insurance, my Texas State Representatives and my U.S. Senator and Congressman.
If current laws and legislation do not exist which protect the rights of the individual against unconscionable arbitrary infliction of specific demands by subsequent lien holders….it should be taken up in the agendas of all those listed above.
I pray your immediate review and consideration and look forward to your expeditious, and thoroughly detailed reply.
Feel free to add my complaint to any others for any class action lawsuit.
Thanks,
Jack
On July 5, 06 I received a letter from Fist Horizon Home loans, which was dated June 29, stating that servicing of my loan #0057263444 was to be turned over to Citi Mortgage on July 21, 06. I had already made my July payment to First Horizon (6-28 confirmation # 4812401337 ). I then received a letter from Citi Mortgage saying that they had taken over the loan on 7-1-06 (a 21 day discrepancy). They then sent a letter saying that I was delinquent on my loan to them (# 0770929952). I told them, in a phone call, of the problem and I thought they resolved it, as they sent me a letter dated Aug 8 waving late charges and stating that they realized that problems sometimes came up when servicing was transferred. I made a phone payment to them for the month of August, but unbeknownst to me, they did not apply it to August; rather they applied it to July (which had already been paid to First Horizon). I sent them a letter asking them to get the problem resolved and telling them NOT to apply the phone payment to any month except August 06. I thought all was OK. Now, they have their automated system calling me several times a day and hanging up on me. Once, it even kept telling me to hold but no one ever came on the line. A call to them today, was of no help. The person with whom I spoke on 8-21 said that Citi Mortgage would contact First Horizon, which they should have done when I communicated with them in July. They will continue to harass me in the meantime. I don’t know where the blame lies, but it certainly is not with me, though I am the one who has to put with the harassment and the waste of time in resolving the issue. The people with whom I have spoken obviously do not care one iota that I am having these problems as a result of the mistakes of others. The lady at Citi Mortgage says they have 30 days to look into the problem, during which time they will continue calling and harassing me. I am afraid that this will be reflected on my credit report and that I will spend months trying to get it corrected.
I need all the help I can get in resolving this issue quickly
I too am a vicitm. I have read many of these entries, and feel somewhat relieved that I am not the only one. My home loan was sold from Principal to Citi. We had fallen behind on our payments when we were with Principal. It was ridiculous trying to work with loss mitigation, but thought that we had finally resolved matters. They requested that we send in $10,000.00 to cover late fees and payments. Yes, those figures are right. We dipped into our retirement to save our house. The check was sent via certified mail with delivery receipt. They received the check, but did not cash it, and proceeded into foreclosure. We got a lawyer and discovered, after the lawyer threw his weight around, that the check was missing, in their office for FOUR WHOLE MONTHS!!!! Hence, more late fees and credit reportings. This never did bring us current due to the late fees. We kept making payments via Western Union ($15 fee/mo) to assure that they received it. Now they are rejecting the payments!!! I’m contacting BBB for mortgage fraud and the other email addresses in this blog to join a class action law suit!! ALL MUST JOIN THAT HAVE HAD PROBLEMS!!
I seriously think it is time for all of us to send Citi invoices to cover our labor costs resulting from their unfair practices.
I suggest at a $100.00 per hour rate, and each invoice should be stapled to your monthly mortgage stub/check.
Be sure to keep a copy, as they are real good at losing things. Also, don’t forget to send quarterly statements and tack on 1-1/2 % interest for unpaid amounts. Once you establish that your time is also a serious cost, things like customer service might get much better real quick. Even on the downside, you have something to negotiate that you didn’t before (to offset their “inspection” fees.)
My daughter has a huge lawsuit going against Citibank right now. The courts are forcing Citibank to account for every penny they have charged her for the past 7 years as they have screwed her over royally. They are now to a point that if they do not respond, which they have not got their stuff together enough to do, they will owe her $1,000 for each answer the court has asked them about.
There are 33 questions about my daughter’s account that the court has asked Citibank to answer. They are going to be in real trouble over this one. My daughter’s attorney is very big in this City, and it was his idea to go after them, not her’s. I hope he really sticks it to them as they suck. I will never have anything to do financially with anything that start with….CITI…
I closed on my new home on June 23, 2006. I recieved a letter from Citimortgage saying that they had purchased my loan from the original servicer (Kimball Hill Financing). So, I sent my payment in full ahead of time. About two weeks later, I get a letter from Wells Fargo saying that they had purchased my loan from the original servicer. They told me not to worry about the payment sent to CitiMortgage because it would be forwarded to them automatically. However, this was not the case. The loan number Citimortgage referenced in my letter belonged to someone else. Therefore, my payment was applied to someone else’s account. Now I am trying to get my money back, and they keep giving me the run around. First, they said to fax a copy of the cancelled check to the “Payment Research Dept,” which I don’t believe even exists since they do not have any way of contacting this department. Then I waited, as instructed. I called back, but they still had no information. They never even had me in their system AT ALL. So how can they purchase and sell my loan without ever having an account with my name. Today, I spoke with another rep who said I would just have to wait. I told her that I would not hang up the phone until I talked to someone else. After about an hour of sitting on the phone silently only responding to the question ” are you still there,” she threatened to disconnect the line. I told her that it was her choice to disconnect, however, I would report the poor service to the FTC and reference HER NAME. All of a sudden she could receive a direct fax and take care of the matter herself.
Interesting….we are having exact same problems with citimortgage. They NEVER return our phone calls. One payment ends up missing, Another payment posted 3 weeks after sent, taken away access to website so I cannot view any information. Escrow was not correct so we are now having to pay more per month on our mortgage due to their error. I have NOT been happy with customer service…when you do get someone on the phone they don’t speak your language and are difficult to understand. If it weren’t for the fact that I am only 1 year into my loan (May 1st) I would look into refinancing. If I want to press action against them, do I contact my lawyer. This is ridiculous and they will not ruin my credit.
I have read the comments about people being given false appraisal, specifically Greg and Elise. I am an appraiser that has been blacklisted by CitiMortgage because I would not increase my appraisal so that they could make loans. If this would be of any help in your suit please feel free to contact me.
I am also having a lot of trouble with Citimortgage since my loan was sold to them by Waterfield. After a few payments, my monthly payment increased by $ 188 some dollars. When I called to ask why Citimortgage didn’t know why but guessed that Waterfield had not provided a cushion for escrow.
After a few calls, I encountered an American customer service person who suggested I call my local tax clerks office. I did and they found that they had made an error by leaving off my homestead and mortgage exemptions.
My local office faxed the information to Citimortgage and it has been nothing but a run a round since then.
Citimortgage says that they are working on a reassment, but they keep pushing back the date. Whenever I call to ask if it is completed yet, the rep. gives me a new date. This has been going on for 2 months now.
Meanwhile they accepted one short payment from me, but after reading all of the above, I do not plan to do that again, because I am sure they will come back on me and say I owe them money.
I think it interesting that the cust. serv. reps. cannot supply me with an escrow dept. number, or an account services number. Apparently there is only a fax number, but nothing else.
Consequently I can never talk to the same person twice about my account. Don’t you think it odd that one cannot communicate with an an account dept. concerning their escrow. I think they just keep putting me off so they can keep charging me the extra money… if they accept short payment, they probably plan to come back on me and if it got bad enough, even foreclose on my home.
Does anyone have a number for account services? I also am interested in a class action suit.
i just want a good telephone number for citimorgage’s customer service dept.
I will gladly participate in a class action suit. My loan was with American Serivce Company and Citimortgage bought it from them, so I went from bad to worse!!! They already told me my escrow is short and raised my mortgage payment. I was just on the phone for over an hour with these morons. I had a payment plan setup after hurricane Katrina to get caught up because of being 2 months behind and everytime I would call about my account no one would know what I was talking about and claimed I owed them thousands of dollars. My “plan” was supposed to end this December, but it didnt and they have no clue as to why it stopped. Now they have charged me over $200 in late fees. I finally talked to someone who had a semi-clue after being transfered 5 times. He reversed the late fees and wanted to set me up for another 4 month “plan of misery” I said no thanks and paid what was owed because I cant take it anymore. This company should be shut down!!!!! I can not wait to refinance with another company.
Hey everyone! I am new to the Blog area but a big fan of the website… I was reading over this thread and felt like I might be able to help. If anyone has any questions feel free to ask I am a Financial Specialist with Wachovia Bank. I deal daily with Credit and Savings needs. email me at
Kingenuity AT Gmail DOT com
if you need anything.
WE just had our mortgage sold to citimortgage 2 mo. ago.We have made both payments a week early.They have misapplied the second mo.payment,and still say i owe it.I have called them 6 times in one mo.I have talk to 4 diffent supervisors.They told me it had to be fix by 11/20/06,it is now 11/26/06 and still not fix.After reading all these problems,i guess i’m in for a long time of trouble.If a class action suit is needed count us in.
My poor, hardworking parents had their mortgage sold to citimortgage a few months ago and they have had nothing but problems. My parents are both hard working, caring parents with five of my younger brothers at home. Due to financial hardship my parents payments were a month late in October. They got a letter from CitiMortgage on the 12th. My mom called on 13th and sent out two months mortgage payments. She was told everything was ok because she had until the 30th to pay it off. They received the check on the 21st but didn’t accept it because they said the mortgage was already sent for foreclosure. So they wouldn’t accept November’s payment either. Now my poor parents are stuck paying almost $3,000 in lawyers fees (all they did was write a letter and draw up foreclosure paperwork) and pay $4,000 in mortgage payments. They have the $4,000 for the mortgage, but they have to pay the lawyer in full before the mortgage can be reinstated. When people live paycheck to paycheck mortgage companies can’t play games like this. Their Christmas is ruined and they are still not sure how they are going to come up with the extra $3,000.
I’ve been trying to help a friend straighten out a nightmare with CitiMortgage and determined that it is a subsidiary of Citibank, NA, New York, NY. National banks are regulated by the Comptroller of the Currency and there is a mechanism for filing consumer complaints.
Everyone who has a complaint should go to http://www.occ.treas[...]customer.htm. There’s an 800#, email address and snail mail address with instructions on how to file a complaint. Maybe if enough people complain they will be forced to clean up their act.
I hired a broker to refinace my house in August 2006 and the following is where I am at. Broker wil not call me back any more or email me which he said woul help.
MY house which I owed for 34 years was refinaced by a broker at USA funding in Setember 2006 and the loan was sold in October 2006 to Citimorgage. Now my orig. loan was for 6.20 percent at $530.00 per month and under USA funding they put the interrest at 8.75 percent and made my tax payment double from what was orig.
Then they sold it to Citimorgage and the payment became $1007.00 per month and try call them and get a indian person to talk to and I can not understand because I am hard of hearing, that did not matter to them when I asked for someone else.
I am 66 years old and my income is $1093.00 per month from SS.
I try to explain to Citi that about my income and that I am almost blind, disable, they did not care.
Now what does a guy do with Citimorgage when you can not get a real person to talk to.
Febuary 18, 2007 1:23 am Wiscosin
Removing PMI with CitiMortgage is almost impossible. I have a copy of the PMI act that indicates at 78% LTV they are supposed to review to remove PMI and now I’m passed that and nothing. If you call PMI at CitiMortgage they send you a form and in every one of the selections/criteria you meet, they want you to pay about $400 for an appraisal. Well the 78% is when it attains 78% of the value at time of purchase, not current value. My house has gone up in value significantly but I don’t believe in paying for an appraisal when all they use is fair market value of surrounding properties. Plus we received an appraisal when we refinanced in 2003 anyway so.
Also, we have a fixed rate loan @ 5.375% We have them deduct $$ every 2 weeks to pay it off sooner. We owe $10k LESS this year on the house than we did LAST year but this year we paid MORE in interest for it. I just got my statements. So even though we paid down the principal $10k last year we paid more in interest against the principal.
Again, this is a FIXED RATE LOAN.
My husband is calling today but I’m considering filing a formal complaint.
I recently filed a lawsuit against Citimortgage for escrow overcharges for property taxes and would be interested in hearing from anyone that has had a similar experience. Please contact me at chimy217@yahoo.com. Thanks.
I, unfortunately, had no say in this but my mortgage was sold or traded to Citimortage in Nov 06. I was told by aletter that things usually take 30-90 days before the transfer is complete but I should continue my payments, which I di as it is an automatic draft from the bank on the 1st day of every month. Somehow the payment was made tot the former mortgage company in Dec and I have been hounded by at least 15 phone calls from Citimortgage about Dec payment though we have sent notice from the other mortgage company they paid the DEC. payment. Citimortgage refuses to deal direct with the other mortgage company and the mortgage company will not give me a copy of the payment draft unless Citimortgage requests it. How crazy is this?…..I woiuld never use Citimortgate again for anyhting, nor recommend to anyone else to use them.
I am an attorney that is currently suing Citimortgage for unlawful escrow policies. My firm is interested in filing a class action against Citimortgage. Please contact me if you have any interest in joining the class or have any stories you would like to share regarding Citimortgage’s escrow practices. I can be reached at chimy217@yahoo.com. Thanks.
I am so glad I found this site. I have had reoccurring problems with CitiMortgage. I am currently on hold with them and have been for the past 27 minutes……can you believe this. each month I call to make my payment and am told I owe past payments. Several times they have taken my payment and held it or misapplied it as they say. Last month they wouldn’t even talk to me and said I was in foreclosure!!!! They gave me the name of a lawyer to call and when I called they had no recoed of me…….. or course they had no record…..I”M NOT IN FORECLOSURE. So far today except it looks like they just decided to put me on hold forever it’s now been 29 inutes. Isn’t there something we can do besides switching mortgage companies?
Add my name to the list of poor SOB’s who have had probelms with CITIMORTGAGE.
In November we sold our house. To make a long revolting story short, we have been waiting since then fo rour ESCROW CHECK to be mailed to us. We have been either been lied to or they are the most ill informed company I have EVER DEALT with in my 55 years.
Honest to God, it appears that they have a SCAM GOING in which they collect money, hold money, penalize customers and who knows all what they do.
WHAT THEY ARE DOING IS ILLEGAL but it is spread out so widely it will take a while for them to get nailed.
BUT THEY WILL !!!
I suggest you all go to EVERY STOCK MESSAGE BOARD for CITIGROUP , symbol C, and post your story. We must hit em where it hurts.
add me to this list, I had a fixed rate of 4.75 and citi just raised my rate to 6.75, they told me they made an error and should have been charging me the 6.75 the whole time, then they raised my escrow even though my insurance and taxes arent going up. I’ve called and got put on hold and bounced to different depts, written letters, applied for the hardship and have not heard back. Any ideas?
Have room for another? I have had nothing but trouble since they bought my Principal Mtg several years ago. I bank online most of the time as I move around some. I keep getting reversed payments from my online payments. After researching their claim it was either my fault or the banks I got the bookkeeper at the bank to find out what was happing. They were intentionally adding a 0 between the routing number and the account number so it would be reversed. They denided it and I changed to another bank, six months later another reversed payment and more fees. This is what happens when our elected officials allow credit card companies get into banking and mortgage business. I would have never applied to them for a mortgage and when people say go refinance do they forget that it cost 4000-5000 bucks to do so. I didn’t make a judgement error I got screwed by citimtg. By the way the Indian and his Rude supervisor are still alive and well. By the way they also think that the US post office is a joke when I ask why I have never recieved a notice of a reversal they say THE post office lost it, but I get tons of JUNK mail from them every month. I am ready for a class action suite and also trying to get some goverment help that is if I can find one who isn’t beolding to citicrap I read alot of the other complaints and I too have been had in other areas where I just took their word for the increase in payments.:( SOMEBODY PLEASE HELP US
Well, now I am truely terrified after reading all of this. I thought I had problems, but nothing like this. I have had a problem with Citimortgage for the past couple of years with my escrow account. When I refinanced with Residential I intentionally had a larger amount put into my escrow. I had residential for one year had no problems, they sell me to this so called company and boom the very first year they said I was $700 and some dollars short in my escrow. I called and asked why are you projecting to pay my taxes in April when they are not due till June thus 2 of my monthly payments were not counting, and when I called the county they said that they were paid in May of 2005, so I told the escrow rep that if they projected to pay my taxes in April then they better pay them in April. They told me that they could not gurantee that, and I said you better pay them in April. needless to say I had them move my payment date to May and then I only owed a $200.00 shortage. But now here we go again, my taxes and insurance total $2900.00 a year but when they get done with me and my shortage they are receiving $4100.00 a year. I know that I have to have a $494.00 cushion but it looks like to me that there is a $1200.00 cushion. See it all depends on when they project payment and when they actually pay it. I have advised everyone I know clue into your actual and projected report, call your county and find out when they are paying and find out with your insurance company. I will gurantee you that you will find that they are projecting 1 to 2 months advance of the actual pay date. Think about it if your escrow is $221.33 per month X 2 that is an additionaol $442.66 that would be showing in your escrow at time that they actually pay. Just think about it. And by the way I know that all of this is very serious, but when everyone talks about the foreigners I am laughing my head off and knodding in agreement knowing what it is like. I am going to try to cancel my escrow account and take care of it myself. I do feel that this company should be held accountable for all of the heartache that they are causing everybody. And then to hear that they win in court on foreclosing on innocent people.
Sounds like class action suit time. We need an attorney willing to fight for the consumer.
I was also a happy camper until my mortgage was sold to Citi. Two pieces of advice for current victims:
1. Never, never, never, never make any payment in advance of the regular monthly schedule. Their accounting department is staffed by crack addicts.
2. Any separate funds sent to them specifically for the purpose of principal reduction are ALWAYS misapplied to PITI as part of your escrow impound.
For sometime I wished I had enough cash to payoff my principal balance and be done with Citi, but after reading posts here, payoff time may be another major problem.
PLEASE WRITE TO YOUR CONGRESSMAN OR WOMAN TO WRITE LEGISLATURE, WHICH STOPS MORTGAGE LENDER TO GET INTEREST FROM OUR ESCROW ACCOUNT!!! If they do not get interest from the escrow funds, it will not be a conflict of interest for them.. Why would they stop escrow if it is A MONEY-MAKER FOR THEM…FREE OF CHARGE. I have written to their CEO of Citigroup, Mr. Charles Prince who has done nothing but give the matter to a junior representative…more like a used-car salesman, and she had done nothing but made me fighting mad! they held my payments as ransom, until I wrote to the better business bureau. I am now presently filing to RESPA, HUD, and as many legislature representative I can find. These are the representatives in our corner: Carl Levin, Norm Coleman, Christopher Dodd, and Michael Donovan, an attorney at the National Consumer Law Center. I declined the escrow account during closing, but was FORCED TO SIGN UNLESS I WAS GOING TO BE SUE. I WAS TOLD THE ESCROW COULD BE DROPPED AFTER 90-DAYS. Citimortgage refuses to drop it, even after the broker told them I had declined it. Before I get an attorney, there is a classaction-case with citimortgage, NOW. I’ll keep you guys posted. dmariewrit@yahoo.com
I see 57 pages of complaints about CitiMortgage all of them basically the same. Why do us sheep permit this to keep reoccuring? I am having the same problem (Customer Service, overcharging, losing payments, etc.) as the rest of you. Think it’s time to start a CLASS ACTION against them?
So far I have written to the OCC – Treasurers Office and requested a SOX audit and a personal audit on my account. Then I wrote to the FTC and complained about Fair Credit Reporting Practices.
Is anybody ready yet? Comment if you are – lets quit complaining and take some action. It time that CitiMortgage be accountable. it’s been 2-years since this blog began and the problems remain the same.
Hope somebody responds.
I am with you on the class action. I sent an insurance check for them to endorse and send it back to me. I sent a letter explaining that, and a self-addressed stamped envelope. I never received the check back. I went to the insurance company and they gave me a copy of the cashed check. It should not have been cashed, because on the back it says to be endorsed by all payees. My husband and I never signed it. CitiMortgage is our second mortgage, not our first. They do not hold our escrow account. After calling for the fourth night in a row, and being on hold for most of the hour to 2 hours each night, no one can explain to me why it was cashed, where it is (since it is not in my account), and when I will get my money back. I am sure they are holding on to it for as long as possible to get as much interest out of it as they can. The only thing they can tell me is that I sent it to the wrong office. I sent it where I have an address which is the payment center. I searched on the internet for where to send it and came up with nothing so sent it there. Meanwhile, I will have to put off the roof on my house, or pay the roofers with a credit card and pay interest. I’m thinking about calling a lawyer since it should have never been cashed in the first place.
I make bi-weekly payments to CitiMortgage and they apply it directly to my principal as well and then send me notices that I’m two months behind. I’m actually a month ahead since I pay every two weeks which adds up to 26 payments a year in lieu of 24.
I think that we should pool our resources and contacts and look into this class action lawsuit.
HELLO EVERYONE. I’M NOT THE ONLY ONE WITH THIS PROBLEM. CITIMORTGAGE IS A RIP OFF. I TOOK OUT A LOAN WITH WIEICHERT AND CITI BROUGHT MY LOAN. NOW THEIR SAYING I OWE 19902.91 WHAT THEY DID WAS ADDED THE AMOUNT OF TAXES THAT WERE PAID FROM LAST YEAR ONTO THE 192,000. I KNOW FOR A FACT THAT’S NOT LEGAL. ALSO I WAS ON THE PHONE WITH ONE OF THE REPS I TOLD HERE I WAS GOING TO REPORT THE COMPANY TO THE CONSUMER AFFAIRS. SHE SAID TO ME THAT WOULDN’T BE A GOOD IDEA TO DO TO. WHY?? WAS MY QUESTION. IF THE COMPANY ISN’T AT WRONG DOING.
I STRNONGLY BELIEVE THAT THEIR TRYING TO TAKE MY HOUSE AWAY FROM ME. I WILL FILE FOR CHAPTER 13. IN THE PROCESS OF IT ALL I’M STILL WAITING FOR THE OUT COME OF THE OVER PAID TAXES. BUT I’M STILL MAKING THE SAME PAYMENT EVERY MONTH. THAT SHOULDN’T BE. I CALL IN EVERY CHANCE I GET TO SEE WHAT’S GOING ON WITH THE SITUATION THAT’S AT HAND. I GET THE RUN AROUND ALL THE TIME. ONCE CITIMORTGAGE APPLIED MY PAYMENT TO ANOTHER ACCOUNT AND HAD THE NERVE TO CHARGE ME A LATE FEE. WHAT’S UP WITH THAT?? I’M TRYING MY BEST TO GET AWAY FROM THEM. MY LIFE HAS BEEN A LIVING HELL SINCE MY LOAN WAS SOLD TO CITI.
Good Evening All,
We too are victims of the fraudelent Citimortgage, but here is my question. About 18 months ago we were discharged in a bankruptcy, we had to file as we had way too many medical and credit card bills and my husband was without a job. In January we were served a foreclosure notice after only being 2 months behind and had attempted to make payments but they did not accept. We did not reaffirm our debt with the mortgage company that we had, Waterfield, which was then bought by Citimortgage. Where do we stand? If this should happen to go to Sheriff’s sale, would we be protected under the Bankruptcy Law? I’m so confused. I don’t want to lose my home but they are so unwilling to work with us and at this point, why should I even bother? My greatest fear is that we get everything resolved and then they will jack up our payments to where we would default again. Any thoughts, suggestions?
Wow! I knew after my recent problems dealing with these crooks that I couldn’t be the only one. Now after seeing this blog I realize I’m not alone. There are a lot of complaints here and I’m sure this only represents a very small percentage of the overall dissatisfied customers. Here’s my story. I recently came into some money earlier this year and decided to send a huge payment to Citimortage to help pay down the mortgage. I sent them $57K on a mortgage that had a loan balance of $170K. The original amount of the loan was $189K. Can you believe that these jerks still refuse to drop the PMI without having me pay for an appraisal first. This is ridiculous to me and sounds like a clear violation of the 1998 Homeowners Protection Act. I’ve read the law and I clearly meet all the requirements for automatic cancellation of PMI. The law states that once the home to value ratio reaches 78% based on the original value of the property PMI must be dropped. I’m currently at 60% LTV. And this 60% is based on the original value. My property has increased in value since I first purchased it and judging from recent home sales in my neighborhood I estimate the LTV to be 38%. I am so far below the required 78% LTV that it’s ridiculous. To make matters even more frustrating each month when I receive my statement from Citimortgage they include the prices of homes recently sold in my area which lets me know that they know the value of homes where I live has increased since I took out my loan. I’ve explained all of this to their customer service flunkies (and the flunkies that supervise them) and they won’t budge. I’ve threatened taking my loan elsewhere and they couldn’t care less.
I’ve considered just “biting the bullet� and paying for this needless appraisal but after reading all the complaints here I’m starting to think that even then the PMI won’t be dropped and I’ll just be out $350. I’ve got a good interest rate on my loan which makes moving the loan to another lender cost prohibitive. It seems like Citimortgage holds all the cards.
Jesus Christ! You folks are scarin’ the sh*t outta me and I haven’t even made my FIRST mortgage payment to Citi yet! Tell you what IS bugging me though …
1. I and FAAAAAR from pleased when I call I’m talking to some joker in Peswar, India! Call me paranoid, but I have guesses galore about some of this ID theft going on when folks Christ knows how many THOUSANDS of miles from me start asking me for my SSN and other things. If that’s zenophobic … color me guilty.
2. When purchasing the home in the funding/escrow stage my pre-paids were calculated (prop. tax) were calculated at a normal rate based on the home’s value via county, school, etc., etc. rates and DID NOT take into account certain exemptions I’m qualified for as a (1) wounded vet and (2) receiving SS for 100% disability. Under Texas law THESE exemptions go into effect IMMEDIATELY where as the TX Homeowners Exemption goes into effect the following Jan, 1st.
As you can guess this SIGNIFICANTLY reduces my monthly note and by a not so shabby sum of dough … close to 300 bucks! That the seller paid this is one thing and any refunds are due to me … but these idiots are SLOOOOOW on the draw to understand this concept. Phone calls are excersises in aggravation and futility. Letters go unansweresd. I HAVE NO INTENTIONS of proving Citi Corp an interest-free loan on my money indefinitely until they fart around ’til 2016 figuring it out!
Suggestions?
GregS, when complaint letters to Citi go unanswered they are in violation of RESPA. Check out the governtment’s HUD site for your rights as a borrower under RESPA.
There’s a section there on how to go about writing a complaint letter.
http://www.hud.gov/o[...]reslettr.cfm
Irwin Mortage had my home mortgage for years. I am on their biweekly early payoff auto bank withdrawal program. Never a problem. Then Citimorgage bought out Irwin, but I was told by Irwin that they would continue to send my payments to Citimortgage, that the bi-weekly plan was still in effect. Dealing with Citimortgage has been a nightmare. I probably have spent more than 19 hours speaking and explaining Citimortgage’s posting errors to the Indians in India. In my over 40 years of owning homes through different mortgage companies, I have never experienced such a fiasco, as with Citimortgage. My credit rating is excellent, but receiving threatening letters from the collections office at Citimortgage regarding “unreceived” funds is putting me over the edge. The last ridiculous situation was a few weeks ago, with Citimortgage stating that my payment was lacking a few dollars because of the escrow increase. I gave the Indian my bank account number, along with routing number, and agreed to pay the $15 processing fee, and thought all was resolved. Low and behold, I receive another threatening letter from collections, saying that my bank refused to release the funds. I called my bank, and they said Citimortgage had NEVER asked for the funds. I called the Indian—-guess what, he had written my account number down wrong. They charged me another $15 in spite of the fact that it was their error—once again I thought all would be fine.. Well, today I got another threatening collections letter saying that there were insufficient funds in my account to cover a $55 charge. I do not even know what this charge is—-and there is $20,000 sitting in my bank account.
I am going to report Citimortgage to the HUD/gov offices, and any other government regulating agency that I can find. I will also send a certified letter to Citimortgage with documentation of my complaints. My letter had better not be forwarded to India.
I suggest that anyone who holds Citibank/citimortgage stock, to DUMP it.
Hard to believe how pathetic CitiMortage is after reading this site. I came across some extra $$ and put an extra $30K onto my monthly payment. I called them first to make sure I was handling it properly and it came directly off of principal. 1 month later, I get the late payment automated computerized phone calls telling me my payment was late and I was in jeopardy of being reported to a credit agency. Turns out, they applied the entire payment to principal but did not take out the monthly payment. We are entering 3 months now and like clock work, I get calls every month to tell me I am late on my payment even though I pay promptly. Apparently no one can figure out how to go back 3 months ago and adjust my payment. Now my timely regular payment is applied to the previous month’s payment that they say is late. This is crazy. Reps are useless. Their supervisors are even more useless. Have no idea on how to get this straightened out. The calls will not stop and come all weekend, all hours of the day. Option is to pay 2 payments the next time since but after reading this site, I am sure that will get screwed up.
Add my name to the Principal Mortgage refugee list. I had NO problems with Principal. The staff were friendly and the organizations policies were fair and not heavy handed. Since the buy out by Citimortgage I feel as if I am dealing with the mob. I receive threatining phone calls if my payment is 7 days late. I have contacted Citimortgage to change my due date from the first of the month to the 15th to avoid late fees. I was told I could not change my due date unless I refinanced my home at a different rate. I think this is incredibly unfair but I am hesitant to argue further because I can’t afford a higher late fee which they could impose. I feel I am at the mercy of a corporate thug.
“We are a class action law firm looking into a potential class action lawsuit against Citimortgage as a mortgage servicer regarding (1) the failure to properly post/apply payments, and (2) improper late charges.
If you have had any of these problems with Citimortgage, please email us at sroemer@nydclaw.com with the following information:
1) A brief summary of your major complaint, including dates and
2) Your contact information.
Hopefully, we will be able to bring some justice to those who believe have been wronged by this Company!�
Ok, I spent years developing mortgage payment systems. Here is what the mortgage companies – they are online sometimes banks – don’t want you to know:
1. Ask for your amortization table, by law, they must provide it. The amortization table will tell you how much will be applied to principal vs. interest in any given month.
2. Using the amortization, pay your base payment.
3. In a separate check clearly labled “PRINCIPAL ONLY PAYMENT” send a secondary payment. The bank must honor this. You must make sure that you get a copy.
One of the things about EFT (Electronic Fund Transfers) of any kind is that you, the consumer, have FEWER RIGHTS in regards to problems with your payments. You have only 5 days to contest any transaction – you are better off writing a paper check and making sure that you DENY PERMISSION TO CONVERT TO EFT OR E-CHECK. Checks give you greater protection.
The final problem is that the new bankruptcy bill basically stripped MOST consumer rights from mortgage holders. People believed the Banking propaganda and now are very close to a world of debtor prison.
I am not a lawyer, just someone who worked in banking/mortgage for a very long time. The laws and regulations may have changed in the interim. But, I had to leave banking because I felt like I was losing my soul.
Pax,
MLO
My boyfriends mortgage was sold to Citimortgage late last year and it has been one nightmare after another. At one point they had 3 checks for $2,000 each and refused to deposit them because of the late fees they had charged made the payment more than $2,000. The late fees were there because they were not posting the checks so they could charge the late fees. These were bank checks, overnighted and signed for by them to be there on the day they specified and they still refused to post them on time. He now has almost $10,000 added on to his balance from late fees, which keeps driving his payment up and now he can’t afford the payment. If I could figure a way to sue these people I would. They are worse then loan sharks and gangsters. We have talked to creditors and the only thing they say we can do is wait to sell the house and then report them because nothing can really be done. I wish I knew a big lawfirm that wanted a class action suit. Seems to be many people being screwed over by CitiMortgage.
Kim,
Try calling one of your congressional delegation members. They may be able to help.
This is our experience with Citimortgage. In 2005 we received a letter from Citimortgage saying that we did not have flood insurance. We pay our insurance separate from our mortage payment. We contacted our insurance agent and they faxed a copy of our policy to Citimortgage. After that we heard nothing from them about this matter. We also received automated phone calls telling us our payment was not received. We were making our payments on time, but was charged late fees. In December of 2006 we received notice that our home was in foreclosure. When we contacted Citimortgage they would not even talk to us or tell us why our house was in foreclosure. We were told to contact their lawyer who told us that Citimortgage had not received a payment from us for the last 6 months. I told the lawyer we had canceled checks showing where they had received payments from us. We finally got in touch with someone in the insurance department at Citimortgage. He told us that this would not go to foreclosure and that he would take care of it. He also told me that he would not leave us hanging and would get back in contact with us. He never called. I called him at least 4 times and he would not return my call. Around this time we got a notice from the sherrifs office saying that our home had been seized and our house was going to auction. My friend at work called me and told me he was going to the auction and put in a bid on my house. He told me that house was advertized in the local paper. We even had 2 real estate agents come to our house wanting to put it on the market. This is when we contacted an attorney. We told the attorney about our situation and showed them proof that we had flood insurance. Our attorney contacted Citimortgage who did not even want to speak to her until they had proof that she was representing us. It was not until she told them that if our house went to auction that they would have a major law suit on their hands. After this they told our attorney that they would straighten out everything. But they were telling us a different story. They told my wife that it would have to go before a review board, before a decision could be made. Then our house appeared in the local paper again saying it was going to auction on Feb. 7, 2007. Our attorney had the court put the sale of our house put on hold. Then my wife got a call from Citimortgage saying that our mortgage payment was not received again. My wife told them that it had been sent in weeks ago. Come to find out they took money out of our mortgage payment to pay foreclosure fees. My wife told them that everything that was happening was their fault and that they should not be taking money out of our mortgage payments. We still are not sure if our house is back in our name or not. Citimortgage tells our attorney one thing and is telling us something else. If anyone needs legal assitance you can contact Sandy Everett at the law firm of “Barield and Baxter”. 650 Poydras St., Suite 2400, New Orleans La. 70130. 504-568-1564, Fax 504-568-1560.
I would like to correct an error concerning the attorney who is handling our case. The correct name of the law firm is Barfield & Baxter, phone # 504-568-1562. There is also another attorney, Kay Baxter is at the same firm.
Citimortgage is a rip-off! I strongly advise anyone considering using them to run away screaming. They use the hang-up-on-the-customer routine when they don’t want to argue something they’ve done wrong. I was charged late fees for a payment they received on time, claiming that “snow” had slowed delivery by 1 week. 1 week?? Riiiight. They hold payment to get the fees. Also, if you ever try to go through one of their mortgage consultants, watch out. They speak so fast and double talk so much that if feels like you’re getting pickpocketed.
Sorry about all of your troubles everyone, but take heart. The word is getting out there. I am in the midst of doing a HELO refi and was enticed toward Citibank by a slightly better rate and a more favorable appraisal. After reading these comments, I’d rather pay a little mor and get a little less than be taken hostage by the Citi-mafia. You’ve all done a great service to your country by telling the truth. Thanks
Wow! I had a feeling I couldn’t be the only one suddenly having so many mortgage payment problems now that CitiMortgage has acquired my loan. Unbelievable! My frustration level over this has been sky high! Never had any trouble with my EMPP (biweekly payment program) or escrow. Now it is all a mess! My EMPP company says that the May payment to CitiMortgage cleared the bank for the correct amount on May 4th (cashed by CitiMortgage) but City Mortgage told me today that they did not receive May’s payment until June 4th. Not true, have the proof. Denise, thank you for the attorney contact info. I have contacted them to add my support to any pursuit of CitiMortgage. Threatening letters, phone calls, late fees, reporting to the credit bureau, etc. ….to responsible people who are paying their bills …this all has to stop. They reported me twice in the first 90 days! When you have a bunch of people with responsible track records suddenly having major problems and the only thing that changed was a new mortgage company and it is the same company for all of them….hmmm, let me see, what on earth could be the reason these people are having trouble? Wake up, CitiMortgage, you are the problem! Just my two cents, people, thanks.
I need a phone number to the executive office for Citi Mortgage. Is there anyone out there that have ths information for me?
Thanks
I hope you will post my story; but I do not feel comfortable leaving my email.
Oh, my. Unfortunately, I have had difficulty with this company as well. I moved into my new home just after Katrina struck. Unfortunately, my prior home in another state did not sell quickly and our savings were exhausted. Because I did not qualify for FHA, I was stuck with a high mortgage payment and PMI insurance. The PMI insurance adds $450.00 per month to my payment. In addition, I was told that I must pay this for 10 years, or put $10,000.00 down on the principal. If I have had no late payments for 2 years prior, or after, then the PMI insurance will be removed.
Unfortunately, we have had family illness, loss of our profit on the prior home and the punitive mortgage agreement with Citimortgage. To me, it would make more sense for them to work with me and allow me the opportunity to pay them, then to threaten me and add a punitive cost. I have also experienced a $200.00 increase in my mortgage this year–based on the high projection regardng the escrow account.
The original agent who assisted me through the loan process and was so helpful at the time has long “disappeared” and the number for the division is not available. I, too, get the boot over to India to talk with someone who knows nothing about the nuances here in the states. This is bad business practice. The business has gotten too big for its own good. I do hope I can get some relief, somehow, without the sacrifice of my home.
Added June 11, 2007
Add me to the list. I have never encountered “customer service” as bad as with Citimortgage. This outsourcing to India is total B.S. They will never again get any business from me or anyone else that I can warn in time.
my mom was 1 dollar short on her payment so she sent them another check for 2 payments so that she would be up to date and guess what they sent that back now they wont take any of her money and they are going to sale her home next month tell me that theres nothing wrong with that
they know thats she old and on a fixed income how they want all there money
i will make sure to let the world know what they do to old people
After reading these comments, I would like to add one of my own. My loan was also bought out by Citi. Within just a few months, I had late fees. In total, I was charged a late fee 6 or 7 times, and I was only late on the payment one time. When I called to correct the problem, I also got the run-around. I had to file bankruptcy a few years ago, and I am still not able to pay my payment by phone about half of the time. They just refuse to take it and tell me to call a different number. At the different number, I am told to leave a message so someone can return my call. The call never gets returned. So, I put a check in the mail, and guess what!? LATE FEE!!! Like ever other person who wrote on this web site, I had had nothing but trouble with Citi.
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I m horrified now.. I have had citi for over two years on my 2nd mortgage ($600) with never a problem – I just hate they convert the check to an e-check. I wish they wouldn’t do that. Now I’m just waiting for the ‘Late Payment’ notices to start rolling in.
and i thought i was the only one out here in the world with problems with citimortgage well paint me surprised. i have gone around and around with this group they have been the biggest mistake i have ever made. dont have time to tell the story.maybe tomorrow i have to find away to make my monthly payment before i get the letter again!!!!
Great, it is August 2007 and just received a letter in the mail that ABN AMRO has sold our loan to citimortgage. After reading every one’s posts I am not at all encouraged by this company. My husband doesn’t need this kind of stress, he finally found a job, being laid off after 18 years with the same company left him to find a good job with another company but less pay. I work too but not making the big bucks. So anyway, I hope we will not have the kind of outsourced phone calls to Mr. India and all the late fees.
I also just received my letter from ABN AMRO stating my mortgage has been sold. I am now completely and utterly terrified.
Count me in as one of the former ABN AMRO customers recently notified that their mortgage has been sold. This isn’t encouraging at all…
For those who have read this far, Page 2 of this blog entry has a post from a lawfirm concerning a Class Action Lawsuit. Here’s a quote:
” stefanie roemer adds this Comment:
“We are a class action law firm looking into a potential class action lawsuit against Citimortgage as a mortgage servicer regarding (1) the failure to properly post/apply payments, and (2) improper late charges.
If you have had any of these problems with Citimortgage, please email us at sroemer@nydclaw.com with the following information:
1) A brief summary of your major complaint, including dates and
2) Your contact information.
Hopefully, we will be able to bring some justice to those who believe have been wronged by this Company!”
All of you are a bunch of deadbeats and losers that expect everything for nothing, I have been with Citimortgage for over 20 years, I currently have four mortgages with them, and have not experience any problems at all, I always make my payments on time when due. I all of post I have read state that you all have been late at least once, do you all realize you need to catch up that missed payment, it just does not go away just because you do not pay for that month, for everyone else reading this blog. This blog is extremely biased and one sided. I recommend you research the company further before making any decisions on Citimortgage. The India problem, I agree with all of you however outsourcing is something the every company is doing nowadays.
I used to work at Citimortgage, and I can tell you that the “class” of people they have working for them are not the finest. Maybe that’s the problem. I worked in the servicing area and read all of the horror letters/emails from customers. Misapplied payments were really big. Not sure why the technology wasn’t there to process them correctly. I also saw double payments for those on APS (automatic payments). Trying to get the duplicate payment credited to the mortgagor’s bank account was a nightmare! Word of advise, if you have additional monies and are thinking about sending a principal payment, don’t. Put that money in a CD…of course, not with Citi!!!!!!
Alex,
Thank you and all of those who posted comments. I too have had similar problems since my mortgage was purchased by Citi from Irwin. I too am on the EMPP and now am receiving late fees, additional charges and even threats of foreclosure. I thought I was the only one, so it is somewhat of a relief to know that others are in similar situations.
In response to the person that called us losers, no this was not as a result of a late payment.
Who do you need to talk to at Citi to get all of this resolved? I just faxed them 80 pages of records, but have no phone number to talk to an actual person.
to the person who called us deadbeats and losers either you work for them or something because have you looked at how many people they are currently screwing over just because it hasn’t happened to you doesnt mean that this is the greatest company in the world i bet if this was happening to you you wouldnt be calling every one of us losers do you work for them or what.
This doesn’t look good. I got my ABN AMRO letter today. At least I’m forewarned and I can keep my eyes on them.
Guess what ? It’s after midnight on the 7th of September 2007 and Citi Mortgage website is undergoing routine maintenance. I would NEVER make a payment through their site, so it really doesn’t bug me unless I want to check the balance in my escrow account, which is now $5380.54 and my property tax bill is $1911.81 DUE 01/01/2008. As soon as my loan was sold to Citibank, they did an escrow analysis and increased our monthly payment by over $400/month to cover the projected “shortfall”. I will send them a certified letter with a return receipt requested. They are required by law to refund any overage in the escrow account based on a yearly escrow analysis. Mine is coming this month and I can’t wait to see if it comes with a check and an appology for any inconvenience they may have caused me. I wouldn’t exactly call extortion of $3000 dollars per year from a young family and inconvenience. If they don’t send the refund within 30 days of it’s due date (by law) I will file a small claim against them and claim my $5000 legal penalty. They always default on these actions and I give the Sheriff my judgment to execute. Penalties and interest accrue until it is paid in full. Maybe I will be rich after all. Seriously, I am not rich and this has been a hardship for my family all year, but Customer service is useless and not worth the aggravation. Unless you take the time to put your complaints into writing, and getting proof of delivery/ or a return receipt all the chit chat with the middle eastern bots is wasted time and energy. PS, I got a letter from them 3 months ago that they have $37,161.48 of the funds I sent and they are holding it as “unapplied” until they receive my monthly mortgage payment of $1659.64. The letter states that I should remit the difference AT ONCE. Really, how do I respond to such idiocy and incompetence coming out of a multi billion dollar global financial gorilla? If it weren’t so pathetic it would be funny. I just filed the letter away and will be keeping it for my records. Maybe I will send it to Jay Leno. Good luck to you all–
Notice Mr I work for Citi for over 20 years is so proud of his company he used the name Anonymus! My mortgage was also bought by Citi and my wife and I have had nothing but trouble with them. We intend on refinancing with another bank just to get away from them. Its not about being bias its about personal experiences with this crappy bank. We sent in an additional $1,100.00 to cover an escrow shortfall and 10 months later they returned $2,800.00 saying we over paid. Who in the hell does their math? We wanted to enroll for direct debit and to pay our mortgage they want a $400 enrollment fee. Are kidding me $400 to pay your bill?
Our mortgage was just purchased by citimortgage, and I sent in our September payment, which was due September 1st in, and as of today, September 9th, the check has not been cashed. I am really scared after reading all these posts. We have had our mortgage for eight years, and have never been late!
Hey guys! Citimortgage is now charging $10.00 to make you mortgage payment online! ITs not like we are doing all the work here and taking all the risks putting our routing numbers in there data base. But they still feel, we should have to pay them out of our inconveinence .
wow !!!!!! just got my notice today my abn-amro loal just transfered over to citibank i hope i wont have these problems and i am really sorry for all you folks out there
do i have any options dont they need my ok to switch companies????
I have had a mortgage with Citibank for a little over 5 years and I have never had any problems and never been charged any late fees. I pay my bill by mail every month sometime before the due date and there’s never been a problem.
I don’t doubt that many of you have had problems with Citibank, but I haven’t seen anything on this site that makes me think the problems with Citibank are worse than any other company.
For those of you who are panicing because your loans were recently purchased by Citi, I suggest you wait and see how it goes. If you aren’t happy with Citi, by all means, refinance and get out. But don’t incur that expense based on the stories of a couple of dozen unhappy customers who you don’t even know. There’s always two sides to a story.
In response to Joe A.
I think the problem affects more than just a “dozen unhappy customers” on this site. Check with the Better Business Bureau and you’ll find hundreds of complaints against CitiMortgage. I’m sure every month the majority of CitiMortgage customers have no problem. But where the rubber meets the road is how a company handles problems when they do arise. Judging from the complaints on this site and the ones filed with the BBB I would say that CitiMortgage is failing in that department. To borrow a term from Clark Howard, the main problem with CitiMortgage is the customer “Dis-Service”.
I have just spent an hour simply trying to get an address to mail my payment to in COlumbus Ohio since my ABN AMBRO mortgage was bought out by Citifinancial. Miserable! I have spoken to at least 5 different people and the ONE who did know of an address in Ohio spoke with such a heavy accent, I was completely unable to understand her. I have even called the local citifinancial branches and they are unable to give me the street address! I just informed the last person I spoke with that I will pay my mortgage payment once they have sent me a statement. Hope I don’t have the next 27 years of this mess!!
Our complaint isn’t about not having payments shown, ours is with the Loss Draft Dept. in Springfield OH. I’m not sure if anyone else has had the Pleasure (cough cough) of dealing with them but we have for the past 3 MONTHS. Our insurance company requested they sign off on a check, fine right? NOPE We needed to send in paperwork, send it regular mail and it’s lost forever. Pay a bunch of cash to have it sent Express and surprise surprise, it’s there. Forget trying to send a fax, if it shows successful on our end it most definately doesn’t show up on theirs but that’s not their problem. We have sent 2 or 3 copies of each piece of paperwork and they never get it. In the meantime, work has been done, signed off on by one of the inspectors they send out and signed by me and it’s not good enough. Soooooo tired of dealing with them and am looking forward to having it finished with soon so I can refinance out of the CitiMortgage. NEVER AGAIN.
My problem with CitiMortgage is due to my husband becoming disabled, we got a month behind in our payments. I called and talked to customer service and was told that as long as I got in a payment before the first of the month everything was okay. I did. Same thing the next month, I called, talked to a different person, she said just as long as I got my payment in before the first, there was no problem,which I did.
Then I received a letter from Citi stating that they were going to do an inspection of my property every month and charge me for it.
Then when I received my statement this month, they have charged me right at $500. for tax lien assessments and another fee for inspections and I am required to pay the $500 with my next mortgage payment.
They already have a lien on my property. How can they do a tax lien assessment?? And then make me pay for it??
I will definitely be contacting an attorney
Can they legally do this?
Citimortgage purchased my mortgage and I have had nothing but trouble out them also. I made my first payment on line and at the end of the month they came back and told me that I had entered the account number in wrong. I know that I had the right account number because I saw the number. I wrote them a letter and they choose to ignore it. I told them that I would make my payments thru the mail system from now on. I have mailed Octobers payment and at the same time they are taking my payment out of my checking account. When I called to talk to them I supposedly got a recording that I would have to call back tomorrow. When I called the recording a liar I discovered that it was a real person and after arguing with him he hung up on me. I have called several times and I have gotten nowhere with this stupid company. I have even e-mailed the company and they don’t care. I am very unsatisfied with this company.
My mortgage got sold to citi m. and upon registering on their web site I found out that the October payment was processed (today) but the next payment has been increased by almost 100 bucks. I wasn’t able to get in touch with a CSR and started doing some online research, found this web site and others. I read horror stories about citi.
Good luck to us all.. this company should NOT be in business.
I’m not usually a nervous nelly, but CitiMortgage is certainly causing me to be a little more cautious than norm. Like most of the more recent entries here, Amro sold my mortgage to Citi in August. I received a letter and payment stub in August for my Sept payment due the first of each month. I called Citi to find out when to expect my payment book and was told, “We don’t work in payment books. We send you a statement each month and you send us your payment.” As of today Oct. 1, I have NO statement. I called Citi to find out what was going on and I was told by a very heavily accented customer service person “your statement was generated on Sept. 26th. Would you like me to resend that to you?” Well yeah! Since I just told you I have NOT received a statement for October. I was also told “no worries, you have 15 day grace period.”
The only phone number I have, 1-800-283-7918 (and I have called several other Citi companies asking for a better way of contacting them) takes me round and round with customer service reps who don’t seem to understand what I – the customer- am asking for. All I want is to be able to pay my mortgage on time with a hassle every month. I also hope I don’t have the next 27 years of this mess!!
I’d love to find some folks who have resolved their issues with CitiMortgage, unfortunately, I don’t think there are very many out there.
My mortgage just got sold to CitiMortgage last month and I already hate them. The first automated bank payment was applied fine, but the 2nd one I have having problems with.
I got a letter that stated “Citimortgage, Inc. is attempting to collect a debt.”
They state my autopayment was returned by my bank so it was not posted.
In order to correct this matter, the total amount due of $0.00, must be sent today in Certified Funds.
Yes, I can just imagine asking my bank to cut a certified check for $0.00. I have been on hold for over and hour and the idiot answering the phone told me my account is delinquent the amount of $0.00!
My bank shows the transaction was correctly processed and was accepted by CitiMortgage. Obvisouly, if the amount DELINQUENT is $0.00 CitiMortgage must have accepted the payment as well.
It always amazes me that Congress has time to talk about Michael Vick and Britney Spears, but cannot deal with mortgage companies that completely suck and ruin the credit of homeowners.
I have a problem with Citimortgage reporting incorrectly to Consumer reporting agencies .If you had enough you can contact THE FEDERALTRADE COMMISION at 1-877-382-4357
WOW. Okay, I’m scared. My husband and I bought our first home two weeks ago through our local bank and were told right away that it would be held by Citimortgage. Now I find this site… and I’m terrified.
One thing that bothered me was seeing that they pulled hard inquiries for both of us on all three credit bureaus yesterday – that’s over two weeks after the closing. Is that normal? Why do they do that?
I’m scared now about dealing with them at all…..
I am also having a problem with trying to get insurance funds relased. No one at citimortgage will talk to me, they have no one available and no one calls me back. any ideas on what to do? my home is 85% completed, it has been inspected.
My mortage was recently brought by Citimortage. I was with ABN-AMRO. Have made only one payment through automatic withdrawal. Am waiting to see what happens as I had to change account numbers. We had no choice as our mortage was sold. Should be something we could do–as we contracted with ABN-AMRO. They say in their mortage papers that the loans may be sold. Does any one know that we might have recourse. Been in my house 23 years and never have had a problem. This scares me…….
Came across this blog while researching Citi Group.
Citi also got my mortgage when they bought out ABN-AMRO. Citi bought ABN-AMROs ENTIRE mortgage business, so there are thousands of us, I’m sure.
The sale took place at the beginning of 2007, although the first notification I had was when I received my letter in August.
I called to request a coupon book for payments, but was told that Citi does not offer this and that they will send a monthly statement. I asked for the “billing date” and was told that they send out the next statement when they receive a payment, not on a regular schedule.
It sounds like a design for late payments to me, as a bill for Nov. will not go out to you if you have not made a payment in Oct. For those not tracking their finances closely–and without a coupon book–it would seem simple to miss a mortgage payment if a statement was not received.
I still want a coupon book.
I also have a concern that Citi credit cards carry a clause that a late payment on ANY Citi account allows them to max out the interest rate on their credit cards if a Citi mortgage payment is late. Congress has talked about outlawing this.
I encourage everyone to contact the attorney general of their state and ask that they investigate your issue with Citi. Contact your US representatives and senators and ask for the same thing.
Contact your local newspaper’s business section, particularly a consumer affairs reporter, or someone who writes on personal finance and let them know how Citi is having a local effect.
It will take a lot of noise from those of us who do not want Citi carrying our mortgages to make a difference. But please do so. We are not a few independent souls out here, but a large group of mortgage holders.
My account was also bought by Citi from ABN AMRO. I just received a letter from Citi (10/24/07) dated 10/9/07 stating that I was late with my payment (I was) and that I had 10 days to respond from the date of the letter or I would be placed in foreclosure. The letter was mailed (according to the post mark) on 10/19/07. Well, there went my 10 days to respond. I called Citi and was transferred 6 times. The guy (Joe) that I talked with said everything was fine, not to worry. When I asked him about the mailing and the dates, there was just silence. Then he said thank you for calling CitiMortgage. One just can’t help buy worry. I have my house for sale just to try and get away from these people.
Well, guess what? I got home this afternoon and in my mailbox was a letter from an attorneys office about my loan. I called them and they said my house was up for “auction on Dec. 6, 2007”. This is the first I had heard of this. Citi told the attorney that I had not paid since Aug. 31,2007. They are right…that payment was for Sept. I paid it early! The attorney is trying to find out what is going on. I think Citi tries everything they can to foreclose on people. I am so mad I could cry.
I googled “citimortgage loss department” and hit this website – and everything on the page is frightening! My home suffered a fire in Feb. Our original mortgage was held by ABN Amro. Our first disbursement of our funds for work completed was a piece of cake. Within 10 days we had had an inspection and check in had. Then our mortgage was sold to Citimortage. The nightmares begin. I have made ten phone calls – five to arrange an inspection, five to find out where our money is. Just today I have been on the phone for 1-1/2 hours trying to find out why they haven’t even cut the check yet. When I call, they bounce me around from rep to rep to endless ringing with no answer. I finally got a hold of a manager who couldn’t tell me why her staff is so incompetent – what a great manager- but assured me the check had been cut today and I’d have it by next Thurs. So, if I ever get the check, as promised, next Thursday, it will have been a 7 week process. INFURIATING! My contractor has been great, and held off his subs, but today is the last day he is going to work on the house, which isn’t habitable yet, until we get the money. Did I mention we have 5 kids who are dying to get into their house???
As soon as I can, I am refinancing my mortgage with the stipulation that it cannot be sold without my approval. I have a great rate, but at this point, I don’t care if I have to pay thru the nose to get rid of Citimortgage.
KB, did you resolve your issue with funds disbursement? If not, I have the name and extension of a manager…
Speak to the Head Mgr…..dont waste your time with the telephone reps. Make sure to write their name/agent number
To all people with Citimortgage FRUSTRATIONS!!!!!
Send all complaints to:
The Office of the Comptroller of the Currency
Administrator of National Banks
Customer assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
phone:1-800-613-6743
fax: 1-713-336-4301
There is also a law firm that is filing a Class Action suit against Citimortgage. Contact this law firm:
Barfield and Baxter Attorney At Law
650 Poxdras St. suite 2400
New Orleans, LA 70130
phone: (504)568-1562
contact:Ms.Sandy Everett
I had a mortgage with abn.amro that was sold to CITIMORTGAGE. I received a letter from the previous owner that the mortgage would stay the same but “how the mortgage was serviced would chnage. MY taxes and insurance went up about $200 per year. My payments went up $1416 per year. I called them and they stated they have increased by low point by over $800 is this legal. Seems really bizarre to me. Any advice or help would be greatly appreciated.. My email is jayenterprise10@aol.com
My mortgage from Abn-amro was taken over by CITIMortgage and i recieved a letter that my payments have been increased $1416 while my actual expenses increased $300. They justify this by saying they need to maintain a higher low point and add a consumer price index of 2% to my escrow. I find this to be very bizarre. they can hold more than $1000 of my money without paying interest or any suitable justification. I have a decent credit rating. Any advise would be appreciated.
it’s a waste of time to send it to the comptroller. they probably wait till they reach a certain amount of complaints before they investigate
we have had citimortgage for about 8 years,the worst 8 years ever.we have been homeowners for over 30 years and nothing like this. every year or so they come in saying we are over 2000.00 short in our escrow and with a 2.8 increase of some sort they raise the payment by over 350.00 we are now with a payment of 1880.00 on a loan amount of 117,000.00
Like many others here, we had our mortgage with ABN AMRO for about 6 years. No problems. Then, two things happened. Our mortgage was sold to CitiMortgage, and we experienced water damage to our home.
Our homeowner’s insurance company sent out an adjuster, who inspected the damage and agreed that we would be covered. Our insurance company then sent us a check to pay for repairs. Now, because of recent legislation backed by mortgage companies, the check sent to us by the insurance company was made out to us AND CitiMortgage. So, we promptly forward the check to CitiMortgage, with the understanding that they must send out inspectors to make sure the work is being done, prior to sending us funds.
Long story short, our contractors started the job, it progressed well, and prior to completion we started making calls to get CitiMortgage out to inspect the work. Finally, the work was completed, and still no one from CitiMortgage had called us or sent out an inspector. Now, of course, the contractors want to get paid, and we are desperately trying to get funds from CitiMortgage.
Now, after more than a week of countless phone calls, hours on hold, unanswered voice mail, and conflicting information from CitiMortgage employees, they finally agree to send us OUR funds to pay for work already completed. But, of course, it will take another 4 to 5 days to actually get the check in hand. Funny, it didn’t take us that long to get the check to CitiMortgage in the first place.
From our experiences over the last few weeks, we have to conclude that customer service at CitiMortgage is the worst of any company/corporation/organization we have ever experienced. If you have experienced similar frustrations with their service (or lack of), you should let them know. For those of you who may find the information helpful, the home address of CitiMortgage’s CEO is :
Bill Beckmann
8956 Moydalgan Road
St. Louis, MO
63124
For those who don’t have a CitiMortgage loan, DON’T GET ONE! For those that do, I would strongly consider refinancing with another lender.
Good luck to you all.
Apparently the CEO has some pretty nice digs…no surprise there. I doubt that he actually has a mortgage, but if he does, I seriously doubt that he has had to put up with the crap that you guys have.
Check out his place on :
http://www.luxuryrea[...]e.com/594097
You can also find it on Zillow.com
The comments I’ve read on this blog refect everything I’ve experienced with CitiMortgage in a ittle over 2 years that I have unfortunately been with them.
I have had “all of the above” BAD experiences and am currenty working with Countrywide to get rid of CitiMortgage. I’ll pay whatever it takes.
CitiMortgage are a bunch of crooks and they count on your good nature in order to exploit you. Please, get rid of CitiMortgage for your own good; and do it at whatever cost you may incure.
CitiMortgage are a bunch of crooks. I dare them to sue me.
I will be following up on the ‘class action’ lawsuits Monday; and, I’ll be contributing money based on how aggressive the lawsuits are proceeding.
I have run my own business for over 30 years and I know crooks when I encounter them.
Reply to this post and I will trade Emails with you.
Believe me, CitiMortgage is a criminal enterprise.
I got bad news for ya, bud. My mortgage STARTED with Countrywide, they sold it to SPS who just 2 months ago sold it to CitiMortgage.
My citimortgage story is that a week after they assumed the mortgage, I got a letter saying I was 6 months behind, they were foreclosing unless I sent 13766.23 today. Since I had just made a payment to SPS for the previous month I thought it was crap. When I called, I got Jamican dude who to me “don’t worry about it mon”, but he would not transfer me to a supervisor. 2 days later I got another letter saying that I had no insurance on my house and they were adding it at a price of 4k for the year.
This time I got India girl, who after I explained that I HAD insurance because it came out of my escrow account asked me “do you have insurance?”. I asked her if I needed to explain how escrow and impound accounts work, but she declined my kind offer.
Next letter was an apology, and a “we’ll try harder”.
Since then I’ve paid online, at least 2 weeks in advance.
I’ve heard that if you finance through a lending institution (bank or CU) they don’t sell their paper and it’s always in house. Down side, their rates are higher.
Can’t win. sheesh.
Thanks for your reply.
I contacted the law firm in New Orleans, Barfield and Baxter, and spoke with someone very familiar with CitiMorgage. I suggest you do the same; she was considering a RICO lawsuit against them and is convinced CitiMortgage is bad news. They are looking for customers who have been had similar problems.
Meanwhile, I also contacted my Countrywide broker about your comments and he had this to say:
“My guess on something like that is he was working w/ one of the many
brokers who represent themselves as countrywide employees.
This is something that is tough if not impossible to track.
We are a servicing company! We service our own loans!
Unless the EA/loan officer was working in a CW office he is not a CW
employee. As a broker he may be CW approved but that does not mean that he
only writes CW loans.”
******************
If you have any other information about Countrywide and your loan, I’d appreciate having it.
Thanks.
AHHH!! I am SOOOO frustrated with the “loss draft” department of CitiMortgage. I had hail damage to my home in April 2006 (over 1 1/2 years ago) and the insurance company issued the first check of $10,158. We sent it to Citi, with the insurance estimate (so they KNEW from the beginning that the final amount would be over $20,000). They simply endorsed the check and returned it, saying that since it was so close to the $10,000 mark, we wouldn’t need to do the inspections and everything. We then signed a form saying we would be acting as our own “general contractor.” Well we hired all the right people and eventually all the work was complete, and we paid for it all, most of it coming out of our own money. We got the check for the remaining money from the insurance company after submitting all of our reciepts and sent it on to Citi to endorse. Well suddenly, Citi is holding our check captive!! All of a sudden we DO need an inspection because the amount is over $10,000 (THEY KNEW THAT ALL ALONG!!)… OK, FINE, I dealt with it and sent in all of their “required documentation” and all of my reciepts. I’ve been calling and calling to check on the progress, and suddenly they tell me that my “reciepts aren’t good enough,” because on some invoices, the “Paid in Full” is handwritten and then signed by my contractors, rather than an “offical PAID stamp.” They are telling me I have to track down all 5 contractors and have them re-issue a more “offical” invoice that confirms that I’ve paid them. WHAT!?! Have they ever worked with roofers and drywallers? It’s hard enough to get them to come do the work, there isn’t a chance in hell they will take their time to redo an invoice. The OTHER OPTION – I can locate a copy of all the cleared checks (FROM 8-14 MONTHS AGO) as confirmation of payment. My bank doesn’t let me download the check images from that long ago. This is ridiculous! The insurance company didn’t even require all this crap for proof, and they were cutting me a check! Citi is just making this difficult so they can keep everyone’s money longer while they argue details. THEY ARE MAKING INTEREST ON MY MONEY!! CITI – GIVE IT BACK!!!!
Rather than faxing the “more official” receipts to the “loss draft” department, I might just print off the hundreds of pages of this blog and fax it to Citi, instead.
Amanda, I feel your pain. It amazes me that you can file an insurance claim with your homeowner’s carrier, they send out a qualified adjuster to inspect the damage, they cut you a check within days, and THEN you have to send it to the mortgage company.
I know that the mortgage company has a vested interest in making sure repairs are made to maintain the value of the home. That’s why mortgage companies lobbied lawmakers to pass the legislation that requires this. The insurance companies have no say – they MUST write the check with both the homeowner’s name and mortgage company on it.
But, CitiMortgage has certainly abused this arrangement. I think it’s very likely that at any given time, the loss draft dept. is sitting on millions of dollars issued from insurance companies to homeowners, and CitiMortgage is earning interest on these funds.
But the “inspection” process is sort of a joke. Of course, they don’t have any “in house” inspectors. They subcontract this work, and of course this just adds to the delays and potential for miscommunications. If the inspector that came to my house was telling the truth, CitiMortgage gave him FOUR wrong phone numbers to contact us. Also, when we spoke with CitiMortgage they said that the inspectors were licensed insurance adjusters. Well, our was not. He’s just some poor guy doing these inspections for mortgage companies at $ 4 to 8 a job.
So, while I’m sure there’s no written policy to delay disbursement of funds to needy homeowners, on its face it’s obvious that the current arrangement works to the advantage of CitiMortgage. They are mailed checks for four or five figures that they didn’t earn, and they don’t have to return them until, well – until they friggin’ feel like it.
One small consolation… if you take a look at the stock chart for CitiGroup (the parent company), it’s plummeted from about $ 48 to under $35 in less than a month. The executives holding shares of CitiGroup are hurting. Who knows, perhaps they will be more responsive to customers in the future?
NAAAHHHHHHH!
Wish me luck! I am scheduled to go to small claims court in December against Citi. In 2003 they paid someone else’s property tax w/my escrow funds ($2300). Later that year they said whoops and refunded my money into the account. TWO YEARS later some hotshot decided to make a name for himself and said “oh, we didn’t mean to put that money back” and stole it! Several letters and phone calls later has lead to no response whatsoever. An extra $200/month was tacked on to my monthly payment to make up for the money they stole. Now I’m getting late fees just trying to keep up!
They also tried to charge me $1700 for home insurance after I faxed the receipt to them four times!
My law firm has handled many consumer class actions (against companies like Ford, Wyeth, etc.) We have been asked to look into a possible suit against citimortgage regarding the company’s electronic payment plan. We would be interested in speaking to anyone who has signed-up for the plan, especillay those who paid a $10 fee for paying between the 8th and 15th of any month. We believe the plan may violate the terms of most mortgate agreements. Please send me an email at jackcorr@comcast.net
I am interested in a class action law suit against CitiMortgage. I have an auto draft coming from my bank account on the 1st over the amount due. Although I have not encountered any problems with posting my payments Citi has been trying to impose an unnecessary flood insurance on my condo in Florida which sits 14 feet above the ground and is sufficiently covered by the condo association.
I have spent hours writing letters, faxing following up. I finally got a letter that says I provided ample proof of coverage and today – I got another letter.
I can only imagine how much money the make off giving their customers the run around on these policies. I bet a lot of customers get lost in the legal jargon.
Is anyone currently in a class action lawsuit of this type against CitiMortgage?
Has anyone been hit with a forced flood insurance policy on a condo or townhome that is already insured through your HOA?
I would love any contact info for any lawyer interested in persuing this.
I have read all of these complaints and it is sickening. I am going through the same type of bs as everyone on this site. Long story short I drop all my payments off at Citibank in the lockbox. I was told I had to do this because of bankruptcy. Today on the phone I was told I am not entitled to any physical receipt for my payments or any 30 day notice of late charges. Yesterday on my billing statement under account activity it had a $317.00 charge for late payments. I have never been late with a payment!!! Surprise, I have 10 on my record going back to 1/06 with no late notices or explanation of $317. Since my payment is late after the 16th they have posted my payments mostly on… you guessed it the 17th. I don’t feel it’s any coincidence that I am trying to get my PMI insurance dropped right now and they would lose money!! They are desperate with all these forclosures going on. Of all these problems mentioned on the site did anyone have any success against the bastards? I really would like to hear about some happy endings because I don’t know about everyone else but I am not going to let them do this to me!!!! I will exhaust every resource until I let Citibank know they can’t get away with it.
TO Kristen E:
Kristen I work for a bank and in the flood issue you are partially right. Your condo, 14 or 25 floors above ground would be no better off once flood damages the buildings foundation. However and much ignorance abounds on this new issue (thank Katrina) you can go to FEMA.gov if the association purchases Replacement Cost Value (RCV) flood insurance (but they are not obligated by any law), then unit owners don’t have to buy additional insurance. You are entitled to ask from the association, copy if the flod policy and copy of appraisal and send it to your bank. The bank is obligated however to make sure that units are sufficiently covered and all this, not to protect the bank but to mitigate losses that FEMA would have to cover
What is wrong with you people? some of you had problem with CITI MORTGAGE for years and you have not tought of uniting ,getting an attorney to investigate and sue this good for nothing group of citi mortgage peaple come on!!!!! unity rules…………..
Just got my final draft check today from Citimortgage Loss Drafts Dept…I have to honestly say, they have been absolutely fantastic to deal with from start to finish…I found this site after typing a seach for their contact number and ended up worrying myself half to death after reading some of the horror stories about getting the final disbursement…turns out my worries were completely unneccessary…every call I made was answered immediately, was never on hold for more than 30 seconds…very courteous reps who did everything they could to help me (one rep even held on the line for several minutes while I faxed a document to her, just because she wanted to make sure it came through alright)…every step of the process actually happened SOONER than they told me…ended up getting my check 2 days before I was told to expect it…I’m not saying I doubt those who have had a bad experience…I’m just posting this here to try to give some hope to some people and maybe prevent a few people from worrying themselves into an ulcer like I almost did…there are a few success stories from this whole process…
wow — it is heartening to know others are having the same problems but it also very sad to know that a company can be so terrible. We too are Principal refugees with nothing but trouble since CitiMortgage took over. We finally got rid of our PMI after a complaint to the BBB. Then I figured out the Biweekly Advantage plan scam and I am trying to get my money back…..again, no rep on the phone can help us. I am about to launch another BBB report.
I recommend it.
Hello All,
Well…I will make this a very, very long story – short.
Bought a house one year ago in the country with boyfriend/fiance…boyfriend/fiance walked out of the relationship 2 weeks after we moved here. He is the primary borrower and Citimortgage used his mulit-million dollar financial status to approve the loan.
I am doing everything possible to keep the house out of foreclosure and guess what…Citimortgage will not pursue collecting the monies from the boyfriend/fiance who (again) is the primary borrower on the note because of Citi’s business decision to not upset him so he won’t pull his money from Citibank….so, they would rather foreclose on this house, move me and my daughter out, call it a day and keep their million dollar customer.
I have learned more than one lesson here – and in this business decision by Citimortgage – it reaffirms that when you have money – you never have to pay.
~K
I just got called by them today and told that my mortgage payment for Nov. was never received. I checked my bank account and there it was. And posted, with the Citibank stamp on the back. They lost my payment, but had no problem taking the money out of my account and cashing the check. Now I have a nightmare in front of me because it is somehow MY responsibility to provide them with the proof that the check was sent in . I dread this ever happening when I get deployed to Iraq for 18 months in the future, because I will not be in a position to accommodate little negligent BS like this. This country is going to sh*t thanks to sorry companies like this.
They did an appraisal for my home and it came in at 125,000. That is what I needed in order to get the loan. Well, I live in a very small town. I mean very, very small town.If I would get 35,000 I would be very lucky. I did this all over the phone. I never read the papers. I should have. I am a single Mom and I was just lucky, or so I thought, just to get the loan. How stupid could I be. Any ideas? What a company. But what kind of Mom am I to get put in such a situation that I did. STUPID.
Don’t even bother trying to get any real relief from Citi. I think they WANT to drive people to foreclosure. After spending two months transitioning from ABN-AMRO to CitiMortgage, leaping through every hoop required, Citi pulled the rug out from under me at the 11th hour with a BPO that showed my FMV had dropped from $120,000 to $106,000. They claimed that the first BPO had “expired”, although why they address that back in October (if that was truly the case) I’ll never know.
Well, of course the FMV dropped again. It’s Michigan, and you dicked around for 60 days!
I was not a subprime borrower, and put 20% down (like a schmuck, I might add). I lost my job and no one in their right mind would buy a condo in Michigan with our economy.
So here I sit, broken hearted. Came to shit, but only farted.
My previous comment relates to my futile attempt to sell my condo prior to requesting relief in the form of a deed-in-lieu of foreclosure, which Citi denied.
Just more to be frustrated about.
I had a fire in my home over two years ago. My insurance company made out the $112,000 check for the repairs to me and CitiMortgage. The CitiMortgage loss draft department cut a check for $37,333 to my first contractor who took off without doing any work and is supposed to have left the country. That was over a year ago and I’ve been struggling with CitiMortgage ever since to get any more of the money released so I can get my home rebuilt. They’re holding about $75,000 on which I’m getting no interest (I assume *they* are, however) and they refuse to release it. No matter who I talk to or what supervisor I get I’m only told that the “legal department” is dealing with it and will call me back. The last time I was promised they will call within 48 hours. That was over three weeks ago. I’m not being told anything and am given no recourse to contact anyone else in the company. In the mean time I’m out over $20,000 in out of pocket rental expenses (among other costs) due to CitiMortgage’s refusal to release the funds that my insurance company paid to restore my home. I’ve set aside another three hours today to try and get to someone willing to do anything for me at CitiMortgage. Obviously not much hope, but don’t know what else to do short of hiring an attorney, who will take enough of the funds that I won’t have near enough to rebuild the home.
My husband died last year. Yes I am a widow. I have been making my payments to Ambro Mortgage and then in August my mortgage got sold. I paid Citibank my payment and was actually paying a month ahead. I sent in my 3 month payment and got it back, stating that the account # was wrong. (It took them a month to tell me that, which it was not wrong..it was the # they gave me). I called a rep and she told me to resend it..which I did. I called 3 weeks later and the payment still wasn’t posted. The manager that I talked to told me to stop payment and resend the money. I did. They got the payment but told me that my house is now in forclosure. The informed me that I had no recourse but to fill out more paper work and pay their attorney fees. I paid my payments!!!! My home is now in forclosure and I don’t know what to do..since the death of my husband, my credit isn’t good so I don’t have much recourse..My home went in forclosure in 3 months. I paid them and they kept sending it back or not posting the payment. How is this my fault and how can they get by with this. I need some help!!
CLASS ACTION LAW SUIT, COUNT ME IN! Citimortgage is THE WORST. They have now added a flood insurance payment to my mortage because they say FEMA says I am in a flood zone. Funny thing is I went to the FEMA site, and they don’t list my address. FEMA has not mapped the area! Citimortgage lied about getting the information from FEMA, and when called, thier “representative” could only offer a fax number to contact. The people in India INDIA! were absolutly clueless, as is the entire company. I am looking at a refinance also.
I just paid my citimortgage off and they continually fail to provide me something in writing saying that they have received the funds! They claim that my county will receive the release of mortgage in 60 DAYS!
They can’t even fax a letter saying” Thanks for your payoff, you have a zero balance!”
Finally, I got the indian dude to transfer me to someone in the states that could understand, but still, no fax.
How do we get them to fax me proof of my payoff?
Funny, I’m having a problem with Michelle Snow of Citimortgage. I’ve paid down my mortgage to well below 75% and she won’t cancel my PMI without an appraisal from her list. I already had one done and my insurance company accepts it as my increased rates prove. She has a very small mind, i suppose, wonder how she keeps her job.
Thank god for this blog. After a year of negotiations I received a large insurance settlement from my insurance company. The first 2 checks were made out to ABN mortgage additionally. I sent those in and they very graciously signed off on them and returned them to me .. then (to my ultimate horror) my mortgage was BOUGHT by Citimortgage. I didn’t think anything of it and when the last (big) insurance check came in I then sent it unendorsed via certified mail (thank god) up to Citi-Mortgage. I was able to speak with a manager ONCE who told me quietly that if it was up to her, she would give me the money and … with a strange tone said she would put my check in for processing. I was NEVER able to speak with ANYONE up there, incuding that one manager, regarding my check except the receptionists, despite sending faxes and leaving messages – nothing. No calls, letter etc. Finally I sent another certified letter demanding action, threatening they were violating Federal lending regulations by not responding. They then immediately returned the check unendorsed, with a boiler plate, unaddressed, unsigned letter saying I would have to give THEM all the money get contracts for the work (signed by me) then they would release a little of the money, then a little more later and then the rest AFTER they inspected AND ALL the work was done ! THANK GOD I read this blog afterwards. I called my State Farm insurance agent and he confirmed that some of his clients are STILL waiting for their money from Citimortgage TWO years after completing the work!!
Thankfully I’m a saver and immediately solved the problem by quickly paying off the loan (a small amount was left anyway). I shudder to think what would have happened if I kept them as my mortgage company – or god forbid, let them get their hands on that money.
I tried to update my address and it was 1307 N 18th Ave…… this is what the Indian CS rep updated it as….13TH 07 N 18 Ave… Do you think I would have ever gotten my statement? Now I had to email to get the information updated? They should be ashamed.
My Girlfriend has proof that Citimortgage cashed her recent, on-time payment and they are sending her a notice that they are going to forclose on her house.
It almost looks like these folks don’t have their act together. Does anyone know what I can do about it?
Todd
OK….I’ve made all payments to CiiMortgage on time, In fact am ahead a couple months.
On December I received a letter from Citimortgage that (My Second mortgage holder at the time), that they were changing my account number and that I should send my payments to a new address in nevada starting Jan 2008. OK.. Well Its mid february and I’m getting concerned that no 1099 has showed up. TURNS OUT ….. There isn’t one.
In changing my account number, My loan now appears to be a NEW loan WITH NO RECORD OF ANYTHING BEFORE Jan. 2008….
Guess I’m lucky that at least the balance is correct and I only stand to lose the exemtions from over $5,000.00 in interest payments made in 2007.
Don’t kid yourself…Making payments ontime is no protection from these clowns.
Run…..Save yourself!
I have learned from Citimortgage that there is no justice, and certainly no honor among thieves. Our story sounds very similar to those already posted here. Our note was also bought out by Citi from a smaller lender. BEWARE- local banks are also selling them notes, as we had friends who thought they were being safe going through our local bank, only to wake up in a Citi NIGHTMARE after Citi also bought their note. So far they have failed to post ONE payment correctly. We tried paying by check, with the result that they cashed one of our checks for DOUBLE the face value, TWO PAYMENTS. You can imagine the havoc that wreaked on our monthly budget, as I am a professional under contract, receiving a monthly salary. We had checks for the rest of our bills bouncing. We contacted Citi SEVERAL times, and it took about a month for them to pretend to resolve it. We were told they WOULD NOT refund it, but they would apply it to our principal, which WAS NOT done. At least our bank came back on them for the checks they caused to bounce, insufficient fund fees, etc. They are off by several thousand on the amount we have paid to principal. But wait…. it gets BETTER! We have NEVER missed a payment on our house, ALWAYS early! We thought it would help going to automatic withdrawl from our checking account, because then we would have records from our bank showing when Citi withdrew our payment. Needless to say, that didn’t matter. TWICE now we have paid $6,000 (EACH TIME) to prevent their crooked attorneys from foreclosing. We too have gotten the letter from the attorney listing the date and time of sale, which we got BEFORE we ever got a letter from Citi stating what the ALLEGED default was. Not to mention the fact that we have gotten MAYBE 6 monthly statements from them in 2 YEARS (which I am pretty sure is illegal). We attached ourselves last summer to a lawsuit through the Attorney General’s office last summer, hoping that would help. However, the AG’s office settled, saying that Citi was UNETHICAL BUT NOT ILLEGAL! We were also told that it was IRRELEVANT that we had all our documentation to show that every payment was made AND RECEIVED by Citi! The AG’s office TOLD US that they take people’s payments and hold them so they can collect the late fees, and now that I have read some of these other blogs, it is patently obvious that that is their scam! Since then I have been sending bank cashier’s checks and mailing our payments certified mail so THEY HAVE TO SIGN FOR IT! And now, they are pulling the same stuff all over again. They have sent us a letter stating we are in default, etc., etc. and demanding $2,900, which we don’t have. They are going to start foreclosure proceedings on March 3rd, or so they think. I am hiring an attorney. I have already reported them AGAIN to the AG’s office, and I am going to report them AGAIN to the Federal Trade Commission (they govern the banking industry). I am going to file every complaint I can think of and sue for damages, not to mention the $12,000 that I paid when I DIDN”T OWE it! My question is this: WHY ARE THEY EVEN ALLOWED TO HAVE A BANKING LICENSE IN THIS COUNTRY ANYMORE? THEY SHOULD NOT BE ALLOWED TO BE IN BUSINESS. COMPANIES LIKE THEM ARE PRECISELY THE REASON OUR ECONOMY IS HEADED FOR A DEPRESSION!
Holy mackeral! I just got the “CitiMortgage” treatment too. I had NO IDEA how many people out there are in the SAME predicament that I am. Mine is not (yet) as bad as most of you. I have already sent 2 letters, but will send more.
I went to http://www.sec.gov and searched for “citi” under their report filings (trying to find CEO and all Directors contact info) but there are about 1 bajillion companies starting with “citi” …. if you really want to be disgusted and loose all hope for mankind…take a look at that site…ugh.
I would like to know if there are any Class Action suites going on. I definately am interested in lending my assistance.
Ryan Groulx
Melbourne, FL
I fell behind on my mortgage due to job loss (want irony? I was downsized BY CITI and that’s why I couldn’t pay Citi! And never happier to have been out of job … life improved dramatically after that!). Anyway, I admit I was behind. I accept that I “deserved” to receive phone calls, late notices, threatening letters, ridiculously high fees and charges, etc. That’s not my complaint.
My complaint is that Citi LIED to me in order to induce me to pay them more than I could afford to. They told me they had returned a check to my bank and thus I could afford to replace said check with a check-by-phone … meanwhile, they knew that the check had actually been posted the prior day and just hadnt shown in my bank yet. So they double-dipped me that way, which of course caused no end of grief at my local bank – hitting me for double payments right when I’m just catching up from being unemployed.
So in trying to resolve this and related issues, it seems that their customer service morons are useless. All of them tell me I have to speak with a Supervisor, but then won’t let me do so. It works like this:
I dial their customer disservice number and sit on hold for 20 minutes. Then I have to spend 15+ minutes describing the situation and arguing with this peon – who admits they personally can do nothing to help me – until finally they agree I need to speak with a Supervisor. Then, they will do one of the following:
1. Hang up on me.
2. Put me on hold for 20 minutes then hang up on me.
3. Promise me a Supervisor will call me within 1 business day, then hang up on me.
I have repeated this literally more than a dozen times. I have never once spoken with anyone even claiming to be a Supervisor. Occassionally, they put a little variety into it … like the time they transferred me to a secretary in Underwriting. That poor girl.
So my account is still messed up, and they still basically won’t help me.
Even worse, I find out that when I was paying extra to catch up, they would only apply one payment at a time to my account, and the rest of the money from each of those extras they put into some holding fund (I call it their pizza fund, because that’s all I can figure they plan to use it for – it’s certainly not going to my account). They don’t apply it to late fees, delinq charges, principal, interest, escrow, anything. They just keep piling up this extra.
To me, that’s unethical, immoral, and presumably illegal. How can they ACCEPT funds from me to my mortgage account, and then not use them to reduce my principal (which would thus reduce my interest). They should at least be required to return the funds to me if they don’t want to apply them to my account! They don’t even show them on my statement … they just disappear those funds to the pizza fund.
Anyway, I filed a complaint with the Better Business Bureau. (It’s BBB of NYC, if you want to try it). That’s pretty much useless I’ve figured out. I’m pursuing it just because I found out how worthless BBB is after filing it, but whatever.
Looking at BBB’s website, they received over 1,000 complaints about Citi per year, and claim that Citi “satisfactorily” handles 100% of those complaints. Now, reading this blog, can you really believe Citi has a 100% rate of satisfying anything???? Or is this BBB just pacifying people to ensure that the very large membership fee they’re paid by Citi continues to roll in each year. Talk about conflict of interest!
Anyway, I found a more interesting link today …
http://www.helpwithmybank.gov/
This is the OCC … government regulatory agency … they have a simple complaint process (although it seems you have to print-and-mail the forms). At least it’s somewhat more impartial than BBB?
Bottom line, I refinanced with Citi from US Bank and have been regretting that day ever since. I shaved like 2.0% off my rate when I refi’ed, and I’d give every penny of it back to be back where I was.
I’m a die-hard convervative/Republican. I never believed a corporation could be evil. They could have evil people working for them, but not the corporation itself. Then the company I worked for got bought out by Citi, and I learned otherwise. There is soooooo much evil within Citi permeating to the very top and many layers along the way, that it has actually turned the corporation itself evil. I have reformed my views because of this one company. The evil, the lack of concern for customers, the “screw ’em when we get the chance” attitudes are so incredibly pervasive throughout the entire company at every level, that it is indeed orginizationally evil.
Sorry, ranting now, but there is simply NO REDEEMING VALUE to Citi in any way shape or manner. Be warned. I regret ever doing business with them … tried to give them the benefit of the doubt, moved my personal business (mortgage and HELOC both) to them, and have regretted it ever since.
BE WARNED – STAY AWAY FROM ALL THINGS CITI.
I go through a third party bi-monthly payment company that debits my checking account twice a month and then sends CitiMortgage a check for my mortgage plus add’l principal. This month (Feb 08) Citimort received my payment on 02/11/08 and then on 02/20/08 the REVERSED IT for some unknown reason. They say my bank did it. My bank didn’t as the money was debited and IS NO LONGER THERE! so I call the Bi-montly company and I guess a ton of their customers who have a loan out through Guess who are having the same issue. Citi Mortgage won’t fix it and doesn’t seem to want to work with the mortgage service company that does the payments.
Anyone else out ther having this problemo!? I am so worried that Citimort will not own up to this problem and my credit will be affected and I tell you I refuse to pay a late fee for someone elses mistake!
Lexi,
I have not heard of the problem, but that sounds like a difficult place to be in. You and only you are responsible for the payment and not the mortgage payment service. You are also solely responsible for any late fees even if the mortgage payment service was at fault. The majority of the time you can pay off your mortgage quicker without a mortgage payment service.
The service takes your money twice/month, but only makes one payment just like you would. The problem is they normally charge you transaction fees in addition to your mortgage and also make interest on your prepayments.
If you increase your monthly payment by 1/12th or simply make one extra payment a year you have accomplished almost the same thing WITHOUT paying their fees. Some mortage holders will even allow you to freely change over to bi-weekly payments that you can control yourself. If you apply the mortgage service providers fees to an additional payment amount you will see even more benefit.
I hope you and others get your mortgage problems resolved. Home ownership is an integral part of the American Dream and the CitiMortgage Nightmare!
My elderly mother has a small mortgage with Citi. Things had been going fine, but this year she has received 9 letters from citi asking for various insurance policies, all of which she has sent to citi. Citi has written back numerous times in a threatening tone telling her that her fire, hurricane, windstorm or flood insurance (take your pick) is inadequate and that citi will purchase insurance for her and add it to her escrow. She has spoken to her own insurance agent and well as the HOA’s insurance agents who have all assured her that her insurance is the maximum allowed and that adding anything more to the policy would result in overinsurance, which is not ethical. My mother is getting very upset, and I am getting calls from her every night. I called citi tonight to ask why they believe she is underinsured and they told me to call FEMA. BTW, they could not tell me where citi was HQ but I found their address and the name of their general counsel. They are located at 399 Park Avenue, NY, NY 10043. Their General Counsel’s name is Michael Helfer. You might want to copy him on some of the legal correspondence.
I’m assuming that this is some type of scam so that citi can buy insurance at one price and then charge a higher premimum to the policy holder.
I plan to call FEMA tomorrow and ask them if they know CITI is telling their customers to call FEMA. I’m sure FEMA has nothing better to do than to field Citi’s calls for them
I am 6 months behind in my payments with Citi and not sure what to do. I am still living in the home. I have tried to sell the house for over a year but no luck in Southern Florida. I don’t get anywhere with trying to work out a solution so I can keep the house other than they want me to pay about half the amount past due and I can’t do that. I have been dealing with a terminal illness and am legally blind but would like to keep the house. I have no insurance so I have been paying my medical bills and prescriptions. Luckily my Medicare starts April1st. But my medication (all 12) are not covered. One drug alone is $775.00 for 30 pills. That is criminal!! I basically refinanced my loan to help my son with college fees and ended up with Citi after the sale of the mortgage to 3 lenders. I took whatever loan I could get because I was in such a hurry and got charged unbelievable fees. I am going to fight this as long as I can and try to get my loan recinded due to the predatory behavior on their end. This word is perfect, they prey on people that are in a financial bind and make it worse. What do they expect to happen? Maybe they like foreclosed properties? Can’t understand why. I would like to keep my home but only if they reduce the interest rate by 2 points. I don’t think they will do that. I have a real estate agent who is going to also try a short sale but can’t get anywhere with them. I guess it will end up on the court house steps for sale. Does anyone know how long it will take for the sale if it does go to forclosure? I want to live her as long as I can so I can save money to move but because of my blindness, I have special needs in housing which is hard to find. I also have two dogs that assit me and could not live alone without them. So that makes it even harder. Any thoughts on what I should do and how long I may be able to live here without paying? Thanks everyone and include me in the class action when your ready! D
I too have been having problems for 2 months with double payment of our home owners insurance. I got it fixed with one phone call. I looked upt he CEO of Citimortgage, Bill Beckman. On this website, http://www.hoovers.com, they give his phone number,636-261-2484. When prompted, you need to ask for the employee directory. Say his name. You are transfered to his secretary. Her name is Susan. Please be kind, she will not personally handle your problem but transers you to a lady that handles these kind of problems. Her name is Lee. My problem was fixed within hours. Once again, please be kind.
I am outraged at citimortage and the courts and goverment for allowing this to happen to people…
My ex had a mortage with AMBRO and I have just found out THEY MERGED…
Citi Mortage has me in forecloseure and was not 30 days late…
My ex is incarasarated and left out 20 year old in charge.
March 16 I recived a notice for a Motion to life stay….
In the writing they stated that payments due from FEB 12TH TO MARCH 12 and asking court to allow them to foreclose….I did two checks by phone and got confermation numbers…..last Monday I recived a letter from Citi Mortage that the payments were declined that I had to send ck, money order, or westenunion….I sent Feb and March payments with added money for late fees western union and go to court this wed…I am terrified of losing our home…how can they do this….they also added me to the mortage as wife..Me and ex was div in April….he did the loan in Aug ,,yet what they are doing is legal according to attorney,,,,,,not right…but allowed to continue to take our home…we have 89000 in equity…and both of us are indegient…If ther is A God,,please have mercy….
I’m sorry so many of you are having the same problems I have had with Citi Mortgage, but I am relieved to not feel so alone. I recently re-financed and went through all sorts of problems. Long story short is that it took from September till March to finish the re-fi largely due to slow reporting from Citi which caused me to lose my first loan and have to start all over again. Finally I was successful and so happy not to have to deal with those people again. But, I rejoiced too soon. I have received a forclosure notice on a mortgage that is 100% paid off by the refi. My credit report shows 2 30 day lates even though I have never had a late with Citi. But the real kicker came when I learned that my new loan was sold to guess who???? CITI.
Now these idiots are not only reporting falsely, but are foreclosing on a loan they bought. How stupid are they?
It is incredibly frustrating that this rampant incompetence is allowed to continue. I plan to pursue legal action. Good luck to all.
Well finally they got thru with all their lil games and lies. Our Home got auctioned off last week and guess who bought it…sure thing Citi. Why would they buy a home they already own because they forclosed on us?They bought it themself for 15.000 more as the mortgage is..? Anyway, we fought them for almost 2 years but now really we didnt had the nerv anymore to fight back with their made up late fees or saying they got NO payment at all while it shows they got it out of our account just to get a letter 2 weeks later asking for payment? HUH?…They dragged us into Bankrubcy last year and now they got the house, exactly what they had in mind already last year. Sure thing next time we make sure they cant buy our mortgage. I wish everyone who has to deal with this mafia all the best and god bless, might you can turn it around once citiclaws on your house.
I wish someone would look at what they do finally, ruin peoples life with lies and bogus fees and get away with that….
Our problem with Citimortgage just started. We have faithfully paid our mortgage on time since purchasing our first home in 1994. few years ago, Citi bought our loan. There were no problems until about 2 weeks ago. We received a letter from them claiming they had been notified that we were delinquent in paying our property taxes. NOT TRUE! I checked our county tax files on-line and our taxes are paid. Here in south Texas, the county allows you to pay your taxes in full by January or to split the payment – paying half by 30 November of the current tax year and paying the remaining half by 30 June of the following year. We paid half in November as we have ALWAYS done, the second half not due till June. I’ve never been late and the county records reflect that. I sent them the required information by registered mail. When I called back last week to check, they claimed they didn’t get it. So I called the tax assessor’s office. The representative I spoke with was very familiar with the problem as LOTS of people were having the same issues. Apparently someone from the Tax Department at Citimortgage just went on-line, saw the only half the taxes were paid and sent out a slew of these nasty letters threatening default of the loan. They didn’t bother to check with the county tax offices. So the tax assessor faxed the information to the number given to me by Citimortgage. Guess what?! They didn’t get that either. So today I had to call the tax assessor back and they are faxing it again. Hope this is cleared up soon (although reading all these notices is not giving me much hope) as we are soon to put our home on the market as we are moving out-of-state. Citimortgage has seen the last of our business!
WHEW! I thought it was just me!!! When we did our original mortgage with another company, we had death insurance, which would pay off the mortgage if my hasband died. Well, I guess they sold it to CITI, and when my husband passed away this past December, they told me I had no insurance, then switched the mortgage to my name, and are now telling me I owe 7000+ in payment. I contacted them 2 days after he died, and no one knew what was going on or what to do. Meanwhile, they are threatening to foreclose on my house, even though the burden of proof about the insurance is on them! And of course, all of your adventures and encounters with these idiots have happened to me, as well! Is there ANYONE we can call, complain too, or that can help us fight them?
GRRRRRRRRRRRR
I am having the same problem with CitiMortgage and setting up the bi-weekly plan. They want to charge $375, and it’s not even CM, it’s an “affiliate.”
They threatened me and told me that if I TRY to set up bi-weekly payments through my bank, that after a couple of months everything would be screwed up.
This sounds illegal, and I’m thinking about contacting a lawyer about a class-action lawsuit.
For them to PREVENT a consumer from paying their loan biweekly unless they extort a $375 fee is wrong.
Oh, especially if paying the loan you’re not late…I don’t see how they can screw you around on not crediting payments correctly.
Citimortgage SCAMS! They sent me a bill for escrow shortage, telling me because my taxs went up and my house payment was going up. I called the township that i live in and my taxs went down. I then called shitymortgage and was told they assumed my taxs were going up a 04% increase due to inflation, the township told me inflation for this year is 1.023%. I then called shitymortgage again and told them what my taxs are for the year and i want my payment to reflect the increase of 1.023% and not there charge of 04% and was pretty much told to get f ed. I told the representative that i refuse to make a payment that is more than my current payment and until they lower my payment back to what it was i will not be paying them.
Re: our experience :
I think the mob would handle a mortgage loan more professionally than citimortgage.
That’s all I will say at this time.
I’ll be back before too long.
To any and all persons who have some fight in them.
To All entries of Frustration dealing with their CitiMortgage loans and the apparent company wide policy of CitiMortgage, to deliberately and with a clear agenda of malicious intent to, too many of the holders of a mortgage with Citi that have or are currently experiencing,
1) Created problems that never existed in the first place, such as payments not posted when your check has cleared your bank or being charged a forced pay for Homeowners Insurance when you were paid up for the entire year.
2) NO cooperation from any of the Citi Mortgage agents, at any level, to resolving the ‘created by Citi’ problem. In fact agents exacerbating the issue by engaging in a shouting match where you can’t get a word in edge wise or getting an agent that sounds like they will be helpful then later, never being able to get hold of them again no matter how many time you leave a message attempting to follow up.
3) Mishandling of payments, which result in extra fees, negative credit reports, even to the point of Foreclosure.
4) Fraudulently changing payment information, such as check by phone payment where another account is used resulting in your check bouncing.
5) Not receiving reimbursement for over payment, late fees, bounced check charges, attorneys fees, etc. due to CitiMortgage’s continuing deliberate malic
6) Destruction of Credit, and subsequent loss of monies due to an inability to say, refinance.
7) Failure by CitiMortgage to right all Reporting Agency information so credit worthiness can be reinstated.
8) As a result of CitiMortgages deliberate and malicious actions you have experienced depression, extreme stress, loss of opportunity, health problems due to the stress directly created by CitiMortgage failings,
Are you ready to fight back for what’s right? Don’t loose your home or if it’s too late, at the very least be paid back your losses?
First, to say that I am angry is not the point. I have been dealing with my mess with Citi ever since they bought my mortgage in July 2006 without so much as a, this is what’s going to happen.
Until December 2007 I felt lost until I ran across this blog. Thank you all for expressing your frustration. It made me feel human again in seeing proof of the unscrupulous doings by what most would consider a ‘Reputable Banking Company’.
If you’re truly interested in perusing this please contact me on this blog. I don’t know if you can post your e-mail addresses or phone numbers and will read the policies on this sight before doing so. In the mean while reply and comment to this message with your situation and interest and I will post my information as soon as I can read the policies.
If you reside in California I especially want to hear from you.
At the end my story there are some avenues you can take to get satisfaction. I hope you do the right thing for yourself and for those who have lost their voice because of intimidation.
My Story In a Big Nutshell,
1) We bought house in Feb. 2006 with my husband as sole mortgage holder as I have my own business and it would be too much of a hassle at the get go. Our intent was to refinance later when things settled down. Our mortgage lender wanted us to pay a full (1) one year of Homeowners Insurance upon the sale which we did and paid to Feb 2007 for the amount of $560.00 + or –
2) Mortgage was sold to 3 mortgage companies by July 2006 with Citi being the last and current loan holder.
3) Citi acquired our mortgage in July 2006. All payments were made in a CitiBank in Temecula, CA until January 2007
4) Feb. 2007 Payment was called in when I learned that a, ‘Forced Pay’ was added to our account since July of 2006 for Homeowners insurance to the tune of equal to our months mortgage payment about $2000.00. I went to the branch Citi Bank and spoke with a Loan Officer thinking I could straighten this out with little effort.
a. I then found out that from July 2006 to Feb 2007 our payments have been 30 days delinquent each and every month due to our payments being short the amount of forced pay. E.g.: (Regular mortgage payment of $200.00 Forced Pay of $10.00) (July payment of $200.00 is placed in an escrow account and sits there until the additional $10.00 for the forced pay in received. Being unaware of the Forced Pay at all my next payment in August would be received at Citi. Citi would then take out the $10 of my Aug. payment and apply it to the July payment on hold in escrow and post my July payment as paid but 30 days delinquent to the credit reporting agency. Now my August payment is lacking $20 ($10 taken for July and $10 not included for August), Subsequently, September was lacking $30, October $40 and so on till February 2007.
b. Why did I not know this each time I went into the CitiBank with my payment? Because it will not show on a CitiBank computer because they do not have any account information for CitiMortgage. We received NO notification in writing, e-mail, voice mail, by phone or in any other way about this until February when I called CitiMortgage to make payment. By then we were a total of 8 months of Forced Pay amounts leaching into our monthly payment to the tune of over $2000.00.
5) In talking to the Loan Officer at the CitiBank Branch with my insurance policy, check book, copies of bank statements, we could see that the mistake should be resolved but I was asked to make the forced payment this month so it wouldn’t go to a 30 day late and it should be put to rights by the next month. Leaving I profusely thanked the Loan Officer thinking, “well I’m glad that was caught now and taken care of and with the overpayment reimbursement I will have NO mortgage payment next month, â€. How great was that?
6) I went home and immediately paid our Homeowners insurance due again by months end and was now paid to Feb. 2008 with a big sigh of relief.
7) Over the course of the next 10 months our original Homeowners Insurance Company sent our policy to CitiMortgage 6 times showing that we had never lapped or had any claims. However we were still charged for additional ‘Citi Forced Pay Insurance’ until December of 2007, which I paid so our credit would be saved the reporting of late payment. Now I’m not only paying 2 Homeowners Policies but one that is 4 time more expensive than the other.
8) In June of 2007 we were prepared to refinance our house, which would have saved us monthly about $500 to $600. Were shocked at the report form the Credit Reporting Agencies. Refinancing was not possible our friend and financial planner told us. When I told him of the changes in the mortgage lenders his remark was, “I hate CitiMortgage and stay away from it. We need to clean this up ASAP and get you out of there. But till it’s resolved we can’t do a thing. Get a lawyer. â€
9) Also in June, my daughter announced her engagement. I knew that our finances had to be straightened out and now. Besides your house, and college tuition a wedding is the biggest ticket item you will ever encounter. As an event planning business owner I knew right off the bat just how much it would be costing. Refinancing would have been the ticket with the savings we would have on the mortgage payments and with the others contributing it would be a breeze. My last daughter to send down the isle at 30 and her fiancé of 34 had done it right up to now and being the Mother of the Bride and an event planner I was ready.
10) In the subsequent months I had never been so lost and alone directly because of CitiMortgages deliberate course of actions in purposely trying to confuse or acknowledge the evidence I presented, each month having to endure screaming matches with agents, not only not being able to refinance but, having our credit so messed up we couldn’t get credit anywhere. My husband began questioning my handling of the payments, I wouldn’t talk to anyone about the saturation because, ‘a bank would never do that’, or the eyebrows would go up. Know one could believe that this was going on for 10, 12, 14 months and the bank would let it go on and on.
11) Then, in October of 2007 a blessing in disguise happened. Typically I would pay our household bills from our Joint Checking Account but this month, because of wedding expenses taken from our joint checking, I decided to pay all our bills out of my Personal and Business Account which was on a completely separate number but from the same bank.
a. I got into the habit of making my payment by Automatic Check by Phone as I could document on each check as written the time, date, person, amount and confirmation number then a bank record when deducted and, to be even more paranoid, a phone record of the time I called. An event planner is big on backup.
b. Each check used to make payment would require me rattling off the Routing Number, Account Number and Check Number, which was done for about 8 bills from mortgage to utilities, etc…
c. After 2 or 3 days I could see the amount canceled on my bank records and satisfied for that month. All came in with out fail accept for CitiMortgage. Giving the benefit of the multitude of doubt I waited for a week. When it didn’t come in I new that they were up to no good.
d. About 4 weeks went by and an arrogant young snipe informed me that my check had bounced. With a balance to make several mortgage payments I informed him that this was impossible. After some minutes of his ranting he read off the confirmation number and the account number given. Both were correct as per the check I was now holding in my hand. He was so adamant about the check bouncing that I began to search the other four access account I have on this account number thinking it could possibly gone to the business account or holding, or savings shares. No nothing was recorded of a bounced check on any of my accounts not even the one I gave for payment. So I went into our Joint account with a completely separate access number and guess what, the check had been submitted twice and bounced twice. Thankfully it had come through after the other check for the wedding had cleared or there would have been another mess to deal with.
e. I informed him that CitiMortgage had taken it upon themselves to change the account number given to our Joint Account used in previous months payments.
His response was, “ We do not keep that information on recordâ€.
My reply was, “of course you do you just read me the account number from the check I gave you but, it was submitted on our other account. If you didn’t change the number then who did? Can you explain how it happened if you don’t have record of the account?
Big Pause. . . Then I said, “I want a supervisor that can explain this deliberately fraudulent behavior, now.â€
f. The supervisor came on and said, very politely, that this can be resolved and that they would have to go to their research department and would get back to me in a few days. Now I felt that there was some hard evidence.
12) By now we were due for the next month and needed to pay the previous months mortgage, which was done.
a. A few days later she came back and informed me we were still one month behind on payments and a new ball of wax was created. I just lost it. Thankfully my husband came home early as I was still loosing it on the phone and I told him to sit down and just listen as I turned the phone on to speaker and had my banking account up on my computer screen. I was done being questioned.
b. Unfortunately, his extensive expertise in negotiation wasn’t any more fruitful, however he had a very clear view about what has been going on.
13) Rightly or wrongly, I stopped paying the mortgage and demanded for the umpteenth time to have a history of charges and payment e-mailed or fax.
a. I was told again as I had in the past that they are not allowed to communicated via e-mail or fax and it would have to be sent. I requested it to be Fed Ex’ed and of course that was not possible. I will receive it in 7 – 10 working days. Well it has been months and I never receive anything from any agent, the research department nor could I access it on line.
14) The wedding was to be in March and all arrangement were made and confirmed with deposits and partial payment for months.
a. In this time from December 2007 to March 2008 the stress level was so great I didn’t think I would survive it.
i. I couldn’t talk to anyone, #1, I hate being questioned, #2, my husband had enough stress in his job and I always handled the finances and #3, my daughter was going to have this happy time remain just that, happy.
ii. My hands were tied to any credit possibilities and the balance I owed for the reception, in just a few weeks was about $12,000.00
b. With no solutions and only two weeks before the wedding I canceled arrangements made for the decorations, my gown was returned along with anything I could spare to conserve. Worse, I had to tell my daughter the situation. I wanted to die in seeing her happiness turn to devastated.
c. The next day we went to the bank to see how much of a loan we could take out under her name. They would only go up to $6,000.00.
i. Then, once again, I offered my car as collateral, which was paid in full, and in tears as I begged Camille, the bank officer, to look at it one more time she promised to do everything she could and would call me later.
ii. She was an angel as she got us a loan for the balance that was just a few weeks earlier rejected. She said due to our 20-year relationship I have had with this bank. This was just 9 days before the wedding.
d. If we were unsuccessful, the wedding would have had to be canceled.
i. The reception was to have full payment within 30 days before the event and they I had arranged a few events with them in the past and they had been very lenient with us up to this point.
ii. Several guests who had paid for airfares and hotels in advance would have had to be told.
iii. The previous deposits and payments to this point would have been lost due to a cancellation time line.
iv. A loss of thousands of dollars, the humiliations both personally and business and most important, what it would have done to my daughter.
15) From that time on I was a basket case. The trauma of it all is still very much with me, even now, more than 2 months later.
16) Event planners are like a bull in a china shop in that the mantra is, ‘anything less than perfection is not an option’. I have never had a situation where perfection, at least to the client, wasn’t achieved. Of course this was different as it was my daughter and nothing was to perfect for her. Typical Mom.
17) After the loan was approved I just shut down. I couldn’t function reliably and thank goodness for the bride and friends literally taking over, the wedding was beautiful. I had no dress but the wedding was lovely for everyone but me. I was so traumatized by the constant hitting my head against the blatantly deliberate stupidity of the agents with CitiMortgage.
a. About a month after the wedding my other daughter who lives in Houston called to let me know that CitiMortgage had contacted her saying that we were delinquent in the payments and couldn’t find my husband.
b. Two days after that my ex-husband that I have been divorced from for about 25 + years was contacted by CitiMortgage saying the same thing.
c. Why would they contact my ex-husband and daughter when I am not on the mortgage for one, and there contact information was never given at any time what so ever. They always had both my husband and my cell numbers, fax and e-mail that they could have contacted us at any time.
d. This was Defamation of Character at its lowest level with Malicious Intent. Why, because I was the one in their face.
18) After I stopped paying the mortgage I went looking for an attorney but no one would take on Citi without a huge retainer.
19) This changed me. I was incensed to think that more help and satisfaction would be readily give to a woman who spill her own coffee on herself than this issue of being screwed out of our home Cheats, Liars and Manipulators all with the go ahead of our government simply because they are afraid to do the right thing.
20) I just paid $6000.00 to Citi so the house would be safe and not in foreclosure. This even though Citi is in debt and the debt is now 16 months delinquent, on money owed to us by them.
21) Attorneys are a joke; there was one who was on this very blog, Stefanie F. Roemer – D.C. Attorney who I contacted for 2 months and several e-mails who I haven’t received an answer from to date.
22) I am in Southern California and would like to hear from you if you would like to go after CitiMortgage. My thinking is,
a. Citi, the government or anyone with clout won’t give a hoot if one person gives them grief but many can make enough noise that can not be ignored. This is happening to many not just me or you.
b. We have elections coming up and a housing finance problem that’s all over the news. Its one thing to be talked into a mortgage you can’t afford, its an other to have the mortgage company create, exacerbate and refuse to handle a resolution with the expressed agenda for that homeowner to loosing there home, encounter trumped up charges and fees and be made to feel that there is nothing they can do.
c. I can’t do it alone.
23) These financial institutions are governed directly by your state official that you voted for or were commissioned by who you voted into state office. Examples given are for California. You will have to Google your states seated official in these following departments.
a. Your state Governor, California State Governor Arnold Schwarzenegger
b. CA Department of Finance Michele Genest Commissioner
c. Department of Insurance CA Commissioner Steve Poizner
d. Department of Corporations Commissioner Preston Dufauchard
e. Attorney General Edmund G. Brown Jr
f. U.S. Attorney Karen P. Hewitt
24) You can also contact
a. Chairman and CEO Citigroup, inc. Mr. Sanford I. Weill
b. CEO Citigroup’s Consumer Group Mr. Robert B. Willunstad
c. President & CEO Executive Communications Mr. Vikram Pandit recently appointed
d. CEO of Citimortgage Bill Beckman
25) Any and every news and radio trouble shooter and finance fighter you know such as,
a. Bill O’Rially Fox New
b. Dave Ramsey Fox Radio
c. Television Stations CNN, CNBC, NBC, CBS, ABC directed to talk shows or News shows producers and Celebrities.
This can and should be done. With your participation it will be done much faster.
Tricia Elting
Temecula, Ca
NEW WARNING ABOUT citimorgage!
I used citimorgage website to pay my morgage online on May 17, 2008 for payment due June 1, 2008. I printed out their confirmation number and I thought I was okay.
Guess what? They don’t have on record of my online payment and don’t even have a record of the confirmation payment number they gave me. They say I am late!
Citi is a scam who has resorted to underhand methods to squeeze extra payments out of their best customers.
They should be investigated by the FTC. I intend to file a complaint. You should also.
Don’t even talk to their customer service idiots in India!
Joe
Anybody know how to get through to Citimortgage’s Loss Mitigation dept.? Our house is currently sold/under contract and closing is scheduled for the end of June 2008. We have a very solvable question to ask Loss Mitigation…if they’ll help us…IF WE CAN EVEN GET THROUGH TO THEM!!! That department cannot be contacted or faxed for some reason. Any advice?
Tried to payoff my mortgage with CitiMortage. Called to get a payoff quote and will not give it to me over the phone. Phone system said will mail within 7 business days. Did not receive on the 8th business day and went to a Citibank center to pay it off.
While in the citibank, had to call mortgage dept myself and get a quote. Asked for payoff quote, guy on the phone said “refinance?”. I told him no, had to explain what a payoff quote is. Still refuse to give me a hard number, asked if I want in mail or fax, told him I’m already at their bank and just want to pay off the loan, need to know my principle + interest as of today. Finally given me a number…
Went to pay at the teller, first teller said no prob before I made the call. The guy on the phone said no prob pay at the bank. The second teller said no you can’t pay off your mortgage here. She even made an attempt to call their customer service to make sure. I asked her why I can’t pay it off, she can take mortgage payments there, it’s exactly like how she enters a mortgage payments, you enter the principle and extra principle and interest a person is paying (I used to work at a bank), she still refused. I was tired of paying games with her so I asked for a manager, she went on arguing and said “sure I can get you a manager but they’ll tell you the same thing”. Never got me a manager. I was so upset I closed all my accounts with them right there and then!
I know Citibank is going through a hard time right now but didn’t think they’re using that low of a tactic to keep $2 worth of interest. I know what kinda of games they’re playing, the later I pay off the mortgage, the more interest they earn. What a rotten company.
Doesn’t, We the People, mean anything to the Banks/ Citimortage NO! They don’t care, the Government doesn’t care! They just want you to “LIVE IN PERPETUAL DEBT” as Designed in the system. That is the plan “To Become a Socialist/Communist State/World that is the plan. “We The People Need to Show Our Independance” “We The People Need to Live within Our Means and get back to the “GOLD STANDARD” and Abolish the FED, this is the Institution that gets to play with our Benefits and Retirement. And then when “We The People go Bankrupt” the New World Bank will REFINANCE OUR DEBT AND THEN WE WILL BE SO THANKFUL FOR THAT” We thought, Bin Laden was wrong. The World Bank Finances both sides of the “WAR” that is how we/the rich make money at the expense of our “Soldiers”
Reference: “The Creature From Jeklly Island” G.E. Griffin “Start the Change”
Good Luck !
In the 4 years I have had the miserable experience of dealing with Citi group of companies I have had many problems with them. The current situation takes the cake. Wanting to lock in on lower rates, and move away from Citi, I went thru a mortgage broker to refinance. Unfortunately I was placed back with Citi. So – refinanced from CitiMortgage to CitiMortgage. Nothing complex – no money in, no money out – straight refinance.
Citi, in their own very special clerically careless way applied to payoff to the *new* loan instead of the old loan, which has caused a domino effect I’m still living with. Even though I’ve paid May08 and Jun08 pay’ts on time, I was told I was late in May, and now I’m being told I still owe them a June payt. In actuality, since they made the mistake, I’ve overpaid by $52.00 in June, but they are insisting I owe them $566.12 over and above what I’ve already paid. Since, on their online site, you can’t actually logon to your closed loan at all, and can’t see any detail on the new loan, I can’t see what they have done, and no one will explain it to me in a manner that allows me to understand why they think I owe them more money! If they hadn’t made the mistake, I would have made total payments of $1655.12 in June. Instead, due to circumstances, and based on their advice, I paid $1697.12 – $52 extra. Now, because they made a mistake, they think I should pay a total of $2221.24. How does that add up? When I explained I didn’t understand where my money had gone, I was assured that the problem was fixed, but I still owed them money.
As far as I can understand, they applied the June pay’t to the old loan, kept the escrow ($566.12) on the old account, refunded me $1088.50, and then *transfered* the escrow to the new loan, thus shorting me by the $566.12 – so now, I’m going to have to pay $566.12 (plus the amount they’ve refunded me) for June *again*. I’m furious, and can’t get anyone there to listen. Customer service is a fortress – they won’t let you talk to one person, they don’t return phone calls, and the one time I did get someone to give me their name and phone#, when I called back, the phone # was wrong, and no one knew who that person was at the 800# for customer service – so apparantly I was given false name/number. (Stunning.)
This is a brief description of the problems I’ve had – there has been tons of compounding errors on Citi’s part, that is making this harder and harder to get fixed *properly*. Citi does not care at all about their customer. I asked for compenstaion for the 8 hours of time I have spend *so far* on this problem – nothing. I asked if I get interest paid on the overpayment I made – no, I don’t. Yet they will gouge me for every red cent they can.
Contacted my mortgage broker today out of desperation – I need help to get out of this mess that Citi has made. He was stunned that Citi could possibly have paid off the new loan instead of the old loan.
What a mess. I will no longer deal with this company. I will cease using my Citi M/C, and and will refinance this mortgage with someone else as soon as I am able.
Sorry, Bud Your stuck sounds like the same stuff I am going through just stop paying it. I bet if 10% of the Mortage holders at Citimortage Did not pay their Mortgage for one month I bet there would be a run on the Bank and Citi would end up like Bear Stearns.
Get the book the the revolt happen!
Reference: “The Creature From Jeklly Island†G.E. Griffin “Start the Changeâ€
Any luck Tricia !
I worked at Citi in a unrelated business that was purchased by Citi. The rule there seemed to be Strive for Average! It was impossible to get anything but the bare minimum done. It’s the only company I’ve worked for where I told friends to avoid doing business with them!
Good Luck
Our home suffered storm damage and we needed a new roof put on. CitiMortgage is our present mortgage lender because it took over the mortgage from ABN Amro. We found a roofing contractor who put on a new roof and he did a marvelous job. Now CitiMortgage is refusing to endore over the insurance payment check so our contractor can be paid. His contract calls for 24% interest to accrue on the unpaid balance not paid in full within 5 days after completion. CitiMortgage was told this but doesn’t care. It doesn’t care if we get slapped with 24% interest and possibly a mechanic’s lien.
what gives CitiMortgage the right to hold up payment to our contractor? That right is not in the original mortgage instrument we signed. Our home and interest is clearly being jeopardized by CitiMortgage.
I want to add something. Our new roof cost a little over $10,000. CitiMortgage caused the first check from our insurance company to be endorsed by their local agent which check was for a little more than $6,000. It is the final insurance payment check in the sum of approximately $4,000 which CitiMortgage will not endorse. CitiMortgage wants forms filled out and mailed to it, and then it wants a so-called inspector to check over the work before it will endorse over the final $4,000.
CitiMortgage Contact Numbers
Use these numbers to bypass the India Call Center:
Mariela (upper level supervisor)
(469) 220-1758
Andrea (upper level supervisor)
(469) 220-1752
Sharon Lorenz
Research Services
Frederick, MD
(800) 777-1708 Ext. 45401
Jon Hill
Research Services
Frederick, MD
(301) 696-5331
NOTES:
The Research Services phone numbers are like gold. If you call and ask for anybody in Research Services you will be told there are no contact numbers.
If you call in through the India call center always ask for an “American Accounts Representative”. Then ask for their supervisor. Demand a call back number otherwise you will be talking to a different person every time you call in.
Document every call. Otherwise they may try to pull something on you.
Be a squeaky wheel. CALL, CALL and CALL. They will always be polilte and say things like “we are working on it” or “we’ll expedite this or that” but DON’T assume they will.
Id love to find out if what they are doing to me is illegal much less wrong. Sometimes im late with a payment, its a rough economy, im dealing with it. but now and then when i miss one they will put a tefuse payment on my account and will not accept any amount of money unless I pay them 2 months at one time, and if the payment is not made in weeks, it will go to 3 months. I have to say paying 2 months in one shot hits the wallet hard, but do they have the right to reuse money, or should I put it, legal currency. trying to call anyone to find this out is not as easy as you think. I know it starts out my fault but to refuse my payment unless i pay 2 months in one shot only becasue the one payment is late. I guess next what we’ll have is death penalty for parking violators.
In response to Allan’s question:
Yes. They have every right to refuse legal currency if it is not the full amount that is due. If you are past due on three payments, they will generally accept no less than 2 payments.
OMG!!! If I had seen this blog I never would have refinanced with Citi Mortgage from Wells Fargo! My problem is kind of like these but not. When we signed the papers the due date was the 1st even though the loan officer said it was going to be the 20th but he said just call when we get the first bill and they will change the date…NOT! So we tried to make it work but called again and spoke with another non English speaking man who said to stop the ACH/auto pmt and make it when we wanted it, and yes I have a name but it doesn’t do any good! So then we became one month behind and they started sending foreclosure notices out and I again called and was told the only way they would help was if we were 3mo behind, so like idiots we did that and again with a name written down it does no good. They will not change the due date, all they will do is let us pay it within the 15day grace period and still report to credit as being a slow pay!!! Our mortgage is UTD but it doesn’t matter because of our credit now! Today I have been on the phone with them for 3&1/2 hrs to finally get an English speaking girl Selene who gave me the Executive VP of Citi Mtg Fax # and Adr. But of course he is in India(I guess) and I can’t reach him but through the Gathersburg MD Adr…. I will keep you updated if I get to him!
Sanjive Das
PO Box 9438
Gathersburg, MD 20898-9438
Fax # is (866)675-5772 but have to put to his Attn & I was told it would make it to him…sure I believe that one! But I guess it is worth a try!
BBB has been alerted on this one…as EVERYONE should!
CitiMortgage has terrible support, I have been trying to cancel my escrow for years and have finally got more assertive about it. Latest is they can’t cancel as my taxes are due in 3o days. They are due 10/15….theyt are just stupid and annoying. I wish my loan was never sold to these people.
[…] primary house was sold to CitiMortgage. Prior to this happening, I was aware of quite a number of horror stories about CitiMortgage, so when the sale was announced, I was a little apprehensive. However, one […]
our horror story—-citi is foreclosing and taking our home. my wife and i have gone through everything on this blog, the escrow problems, the pmi crap, default letters, etc you name it. we went through the executive office too, by the way, there is 1 very nice lady there, named kim. she really seemed to care. but to no avail. we bought our 1st house in 92 fixed it up, had some kids then bought this house in 03—-the typical american dream. then citi bought our mortgage, and that started the american nightmare.—escrow adjustments, ballooning interest rates, oh my god,—-by the time they were done–our monthly payment went from 3,500 to 5,700. my wife and i had credit ratings of 780–790, now, we cant buy a candy bar on credit. we had 2 credit cards, both of them cancelled us —even though we never missed a payment. because of what shitimortgage put on our credit report. we sent in the workable solutions packet,–that was a big waste of time. no concessions no “we’ll work with the borrowerâ€â€”their solution was pay the arrearage, screw you, and we’ll continue to charge 5,700 a month. so now we have 2 options,—foreclose or bankruptcy. either way they get the house. these bastards have noooo problem throwing a hard working american family, w 4 kids out in the street. they’ve taken our equity, our credit, our savings, and now our home.–everything we’ve worked for. gone with the stroke of a pen–i really don’t know what were going to do. another middle class family pushed down into poverty. if anyone knows someone high up in citi , where we can get some satisfaction, or has an idea as to what we can do —please post it. we’re at the end of our rope. well, best of luck— we’ll see you all at the shelter.
If you are 1 month late, citimrt starts charging inspection fees and processing fees, that is added to the late charge.
I have also been annoyed with CitiMortgage for various reasons.
It’s stupid for them to make you pay the $350 to enroll in the EZ Pay program. I have also tried to discuss other issues with them and was bounced around from dept. to dept. Also as part of my loan I am made to pay for flood insurance eventhough my home is in a less than a 1% chance of flooding. I’ve spoken to my neighbors and their mortgage loan carriers don’t require them to carry flood. You’d think being in California I’d be required to carry earthquake insurance over the flood. I am so annoyed. In this economy you’d think they would be trying their hardest to keep their clients. No wonder Wells is said to buy them out. I wonder if a class action suit can be started? Thanks for letting me vent.
Hi. I’ve only had CitiMortgage (CM) for 2 months – they bought our loan from Citifinancial Mortgage (CFM). I haven’t had any problems with them & have in fact met the NICEST English speaking representative who’s located in Dallas, TX (I’ve spoken with three reps from CM & they were all native English speakers & were very kind, helpful & did exactly as promised)! We were hit pretty hard by the hurricane last month & no matter what I needed, I called this one lady & she handled everything right away. She really seems to care and went out of her way to help me. If anyone is interested, email me & I’ll be happy to pass along her information.
As for CFM, that is a different story! All of the posts I’ve read here sum up my disgust & frustration with them. We were orginally with Irwin Mortgage – I wish we still had them b/c this company was very customer-oriented. They sold the mortgage to CFM and all hell broke loose. They mishandled payments & held payments in limbo. There was this one account manager who was so rude that my husband, who does NOT curse, cursed him out b/c he would call his job threatening us. He actually – and I am not overexaggerating – said to my husband, “We are in the business of making money. It’s not my job to care if you don’t have the money.” I will NEVER forget that. We were one month behind b/c of them not applying a payment that we made in excess of the regular payment (The mortgage was $500; we paid that, then 2 wks later paid an additional $250… when the next month’s payment was due, we paid the other $250 which would have gone with the money we paid 2 wks prior but b/c they had the money sitting in oblivion, they didn’t put it together which made it seem as if we hadn’t paid the full amount). This idiot was so degrading that I filed a complaint with CFM & told them if he called my or my husband’s job or our home again, I would sue them for harassment.
We were going through similar problems with CFM last year & got it all straightened out only to find out right before CitiMortgage bought the loan that CFM claimed we owed over $5,000 in penalties & other fees! I was floored but after calling & speaking to a nice young man w/CM, he launched an investigation. We received a reply finally a few days ago, so it’s been taken care of.
Now, about this BiWeekly Advantage Plan, I’m glad I found this blog and few other websites b/c I was just about to sign up for this plan this morning but b/c I was put on hold for about 20 minutes, I hung up. I’m guessing it was a blessing in disguise b/c after research, I’ve decided that I can do this myself through my credit union’s billpay system! I requested, through CM’s website, that they send me information in writing regarding the plan so I can decide if it’s even worth me paying an additional $15/mo for 25 months to enroll in this program. I figure, I can add $15 to my biweekly payment & by doing so, I’ll be paying an additional payment (plus extra) each year! Works for me!
Citi Mortgage has been a nightmare! I purchased an “as is” property one year ago. Of course I had to pay PMI. I had the property reappraised. The appraised value went from even to 26% higher than the property value. Citi refuses to remove the PMI, which is $313.00 per month!!! Then the homeowners insurance. I have everything escrowed, yet they forced another homeowners policy on my account in the amount of $1240.00. It took me over 6 months to get that straightened out. I have been looking over EVERYTHING regarding my loan and discovered that they had sent payment for property taxes for the entire year of 2007 when I purchased the property in mid Sept. 07. The taxes are suppose to be pro rated according to the county tax office. The amount of $1452.67 was sent from my escrow account to the county tax office. I have spoken to Citi and I am being told that I need to straighten this out myself with my local tax office!!!!! Needless to say, I am now behind on my mortgage. I did contact loss litigation. Since the inspector has been to my property three times taking pictures and leaving an envelope on my door. Of course, the charges for this is being added onto my account. My payments have gone from $905.00 to $1489.00 and now $1999.00 per month! I am a single mother on disability. My credit last year was over 750 and now? No credit cards and rejected credit for a gas credit card!!!! I have told my kids that I can not do Christmas this year thanks to Citi. We may not even be in our home in December. $1999.00 in my area would cover four months of mortgage payments on most properties!!! I hope that if someone is considering doing business with Citi and reads this and all the other nightmares on here will NOT do any business with CitiMortgage. My credit is ruined! I can not refinance with any company. Citi has made sure of that! M. Moss St Louis, Missouri
Has anyone been able to contact Citi’s Loss Mitigation Department? I’m desperately looking for a name and number. I’ve called the customer “service†number 4 times this morning and have been disconnected every time. Also, has anyone conducted a short sale or been able to restructure their loan with Citi? Please offer any insights and advice.
Hello again.–If you’re reading this , you’ve most likely read my entry a few above on Aug. 31st. I feel compelled to help others who are now facing what i was back then.————-CALL THIS NUMBER—1-800-695-0384—-ext.–27200., this is the direct line to Kim Zinn, she works for the executive response unit. (sorry kim to throw extra work your way, i write this because she reads this blog, she told us so). I can’t begin to tell what this woman has done for us, she gave us our life back, not to mention, our sanity. I got her # off this blog, and she saved our house. when my wife spoke with her, right off she was so calming and told us not to worry. she told us to fill out the workout packet and send it to her, and she forwarded it to the Arizona office. at 1st it did not work, it got passed to some bean counter in a back office, who put it into a computer model and spit it out –DENIED. My wife called back and she put us in touch with Sarah (sorry no last name, #1 520 662 8989 ext. 47205). sarah reviewed it and sent it to Rich (# 480 753 2634 ext. 50408), who told my wife that he’s going to save our house, and he did. he pushed and pushed and finally got them to redo the loan, and roll the arrears into the tail end of the loan. I couldn’t believe it. we are now locked into a 30 yr fixed rate we can afford. and to boot, when we called kim to send her flowers, she said the call was enough. I no longer sit with my head in my hands worrying. I don’t think these 3 people realize what they have done, not only for me but for my children and our future. to Kim, Sarah, and Rich, i thank you, you have made a difference you will never know. my point is don’t give up, keep calling, if you don’t get satisfaction, call again,and again, ( the squeakiest wheel gets the most oil). try going through Kim, she is an angel on earth, and possibly the only person at CITI with a heart.
Hello, I was with principal also, but it has been so long, i forgot until i read all these posts…I am in foreclosure with Citi, and it’s true, they seem to really want to foreclose, instead of help you at all. I called in the very beginning of being in trouble, and was told, “if you’re not behind, we can’t do anything for you yet”. When i was 3 months behind, I called to say i had a payment to send to them. I was told, no we cannot accept ONE payment, we need to have all 3 payments. So, I did what most people would do: I paid other things with that money. Later on, another rep says, ‘well, of course we would accept a payment’…..omg! I was so upset. When I filled out the workable solutions pkg, I had hopes, then was notified that they couldn’t help me. They said, “if you get rid of all that credit card debt, then we can help you”. I never was late on any payments in my life until this year…now i have 16 days to cure my foreclosure. I have called Loss Mit several times and was on hold for so long, I had to hang up. I called them tonight, and they aren’t open during these trying times apparently, even to leave a message! I am sure they are overworked now, but soon some of us will not have a roof over our heads. I have never had the other probs of late-postings of payments, and I always made my payments online. The last time i spoke with someone at Loss Mit, I asked for one more month to come up with funds, and the rep said very cooly: “NOTHING IS GOING TO STOP THE FORECLOSURE”. It was a shock to me that this woman had no feeling whatsoever in her voice….
I am part of this patchwork quilt who have been tainted and flogged by someone in some form at citimortgage. I had the supreme pleasure of losing my house thru the callous and rude interaction with representatives of citimortgage. In short my house had a buyer
citimortgage could not get the paper work right and over a period of 4 months the buyer backed out due to his frustration understandibly. name of interest supervisor: Karen Eiker supervisor loss mitigation rude, condescending and unconcerned with helping her clients. I hope she reaps what she sows and loses it all and has to deal with herself inthe form of her evil twin!! I hope everyone at citimortgage to include their loss mitigation law firm in garden city new york falls into the ocean never to be seen again just like the barges that dump garbage in the ocean.
we are not going to be the only ones, they got tax payers bailout money, even after they were going to buy wachovia.. is this not a slap in our face. then citi goes after folks that are having genuine economical problems, and they do not care. i am glad that my issues are for my second morgtgage and they cannot take my home. i have written many letters only to be ignored and called over and over. each time i get a call, i tell them see my letters and hang up. i recently send another letter to the collection department demanding that they contact me via mail only, no calls as i will not speak with them. i only pray that someone will help us
im on the phone now with these jerks they say i owe for decembers p ment i already paid last week– they have been putting my MONEY IN A SPECIAL ACCOUNT FOR 5 MONTHS SO THAT MAKES ME LATE ON MY HOUSE P MENTS AND THE LATE CHARGES WOW————————–I OWE 96,000 ON MY HOUSE ANYONE WIN THE LOTTERY THAT CAN HELP ME ???? HAHA
I am #250k undervalued below a #1 mil mortgage. First they denied me sayign I did nto make enough money. Then I pointed out my extra dividends. Then no one to talk to. Gave me 3 months moratorium. Said see you in February. I hear about banks negotiating 90% of actual value. Cannot talk to anyone but low level. What contacts do you have other than CEO Sanjiv Das?
this company reminds me of a low class pawn shop. they kiss up to you want your business, then if may God forbid you encounter any problems, you become a ZERO to them and then starts the calls and threats…… I told them last week that they received a bailout from my tax dollars, the collector laughed, said they needed it more than anyone else.. arrogance at it’s best. one day they will see who has the last laugh! I am only 1 month behind, due to a job loss, and you would think that i have been found guilty of something very, very bad…. citi and sticky!
Hello, I found several names on google.. i do not have those names with me as I am away. you will find a lot of names that you should write to… It may help, yet again, they dont care…
Al Suther adds this Comment:
I am #250k undervalued below a #1 mil mortgage. First they denied me sayign I did nto make enough money. Then I pointed out my extra dividends. Then no one to talk to. Gave me 3 months moratorium. Said see you in February. I hear about banks negotiating 90% of actual value. Cannot talk to anyone but low level. What contacts do you have other than CEO Sanjiv Das?
December 19th, 2008 at 12:49 am
Considered using the Biweekly advantage payment plan. Here is what I learned:
(1) My experience with their customer service was horrible;
(2) The plan requires you to make two mortgage payments during the first month; your normal payment on the 1st and then two half payments (plus the usual 1/24 payment) on the 15th and 30th, respectively.
(2) “The Plan administers your monthly payment on the 1st of the following month. Here is what that means:
(a) Citibank accrues an entire months interest during the month until they post the two half payments on the first of the following month;
(b) Citibank also can accrue interest on the monies being paid to the tune of about 16 days of interest. Hence they are double dipping, while minimizing the payoff advantages of making biweekly or semimonthly payments.
Hello ALL! CALL 301-696-4237. Loss Mitigation Specialist. He will try to help you! FHA Loans counselor! He is good!
These guys are jokers. I have been trying to subordinate my second mortgage with them so I can refinance my first currently with them to another company. I have been on hold for over six hours this week and “accidently” hung up on twice by managers. I’m moving all my business elsewhere.
I too have had my mortgage sold to these fools. The problems are endless with this chicken outfit. But on a different note last week my son who has a citi credit card and is in perfect standing with them was notified that his 7.99% cards will be raising to 15.99% for no good reason. After many calls and questions and being on hold forever he was told that if he did not like it he could opt out and just pay off the balance. Then his account would be closed which will lower his credit score. We can’t figure out what is the lesser of the evils. Any solutions or advise? Thanks
I’ve been frustrated with CitiMortgage. I’m trying to refinance my first mortgage (Citi is the second mortgage). We cannot move forward until we receive the subordination agreement from Citi. My broker sent the check for $200 processing fee (which is really absurd since we are not changing anything with second mortgage) along with original documentation via UPS overnight and they got it more than 10 business days ago and to this day they claim they have not received the payment. I’ve been trying to escalate and ended up talking to incompetent folks such as one supervisor with heavy Indian accent.
I think we all should stop doing business with Citi and perhaps slap them with a class lawsuit – maybe that will make them get their act together! I may lose the rate which was locked in for 30 days if they don’t come through with the subordination agreement.
we have only been with citi for 6 months now citi bought our mortgage so we didnt have a say befor we got the first statement it was already messed up they got our address WRONG!! you would this considering the mortgage is for our home they would get it right so basicaly some random person got our statement which how dangerous they can set up their own accout for our mortgage and get all of our info so when we didnt recive our bill we called them and they “corrected ” the problem they said they would send out a new bill well we got it to late and so our payment was late GRRRR and its just hell to talk to these people well then on top of them getting our address wrong next they get our phone number wrong we live in washington it was apprently a number in texas not even close to any number we know its like how careless are they this is my home ya know so a few months later we did get behind on a payment so my husband called citi to work with them about this to set up some sort of payment plan and they told us that since we were working with then that they woudnt put this against our credit well we have a non resident co-signer and they told us that they woudnt hurt our credit but they they put it against his credit i was so pissed well he called them and they woudnt give in it has just been the most frustrating 6 months and this is sopposed to ba a happy time when we get a new start of our life togther and they just ruin it all
Citimortgage denied they had recevied payments in 2006 since October initially that was the month. Then I produced receipts and they wanted legible copies. As they were US Postal Service drafts I went to the post office who verified the receipts and that they had been signed for. They still wanted me to do the paper work to get the original copies. Meanwhile, the failed to acknowledge my receipts through March 2007 and never drafted my account for the April 2007 payment. Then they sent me a note that they were taking my mortgage payment up to 1300. I am single mother with 3 children with a judgement order of $100 from my husband in whom I was seperated and initially they had awarded me nothing because of potential income that superseded my actual income and the average of the income I had made throughout my years of marriage and adult life. Needless to say, I could not afford the increase so I went to look for an apartment for myself and my children. I was devastated. When I made the decision after going to court, I just said I give up. My lawyer said I did not have to go in that she would represent me. I collasped in the elevator down, hyperventialating and cr sobbing uncontrollably so much that two security came to tend to me. I had gone through a bankruptcy to keep the house. In fact they are still penalizing me for a home their lawyer purchased. Get this for the same amount as my monthly payment which represented the January payment they did not return. The return the checks they did not process February to March 2007 and two checks from the Fall of 2006. So they created a year of non payment based on records force me into flight. Then continued to take bankruptcy money and now try to hit me with the difference the house did not sale for. This is one of the companies our govt. bailed out. They are corrupt. The IRS should check them out as I am sure the lack of acknowledgement of receipts they have
I am also frustrated with Citi! Having trouble making my 1322.00 monthly pmt. due to job switch. Filled out the “Hardship” application to get some help. Offered me a 222.00 reduction for three months and then back to regular pmt. plus what they knocked off ($666.00). How is that supposed to help me!? Although my fixed rate is 5.375% I want out of Citi!!! Does anyone know of a good company that might refinance?
I just received a call from my brother who has a different last name and lives in a different city than I from citi for us to call back. I am on a repayment plan and I noticed that my payment hasn’t come out yet and I tried calling them back and the ext that they gave me is always busy and when I call the regular # they say that nothing is wrong and I told them that the payment has come out yet and she wasn’t concerned. Has this happened to anyone????
I’m having issues with Citi Mortgage and their method of record keeping too. If they are doing it to us they are doing it hundreds maybe thousands of their clients. I agree with starting a class action lawsuit to get their attention and correct this injustice!! Alex, please contact me with info on how we can ban together for this cause, find a good class action law suit attorney, and get this solved. The Government gave Citi Mortgage bailout funds and they still seem to be forcing people into foreclosure. Just yesterday, March 10th 2009, they gave their employees bonuses….What about the people loosing their homes? May taxes are supposed to be $2511.10 per year….they sent me a notice saying my property taxes are $6,939.40 on January 9, 2009 . The property has not gained value….where did the additional cost come from? They also stated my hazzard / fire insurance was $1,685, the correct amount is $588. In January I faxed them a copy of the State of California Tax Bill, and my information stating the correct amount of my taxes and insurance. On February 19, 2009 I received a letter from them stating that my taxes are set at $2,871.44. The new LA County Tax Bill is not issued until November 2009. So there has been no tax increase, and they still haven’t even addressed their error in my hazzard / fire insurance. Now we are in March 2009, and because I make automatic payments from my checking account, when they raised the amount weather illegally or in error, without warning, they began automatically removing the new amount….my monthly payment went from $2215.81 to $2,995.95. After they lowered the taxes (still not correct amount) they have changed it to $2515.70 which is still incorrect. Again, no change in the hazzrad insurance. Once they make the correction on the hazzard insurance, it should correct the bill amount for the rest but I am having to fight them the whole way to correct an error that is theirs alone. Their negligence has and can cause many banking and financial issues. I am 72 years old and I live on a fixed income…I can’t afford their errors!
PLEASE CONTACT ME—
WE JUST NEED A GOOD LAWYER…YESTERDAY!!
i called Citimortgage to ask about bringing me down from13% interest rate. I was told to bug off. When I requested the contact info for DAS I was told NO WAY.
This company has the robber baron mentality and are ripping of US.
CitiMortgage is THE WORST, THE MOST INCOMPETENT, THE MOST FRUSTRATING mortgage company I have ever dealt with. They will not lift a finger to help fix their own screw-ups. You cannot get a person on the line who understands what you are trying to tell them. They put you on hold repeatedly for half and hour or more, and then disconnect you.
We should be able to choose who we get a mortgage with, based not only on the interest rate, but on their service. This is a 30 relationship. Now this choice is taken from us. We choose the mortgage company we are willing to have a 30 year relationship, our mortgage gets sold to CitiMortgage, and we get sold into decades of hell dealing with this nightmare of a company!
I had a mortgage with Citimortgage for about 2 and a half years, but refinanced with another lender March 2009. The payoff amount to Citimortgage was determined including interest to April 1. However, the new mortgage closed February 28 and the payoff was made to Citimorgage on March 5. The actual payoff included interest to March 5 only, however, I had made an electronic transfer of my full March payment on February 26, as I was not aware that the “closing” was going to be on Saturday February 28. I wrote to Citimortgage about returning the interest payment from March 5 to April 1 and received a nonsensical letter which did not deal with this request, but instead stated that I had received payment of the balance of my escrow account. I don’t know what that had to do with the “phantom” interest I had paid to them and the prepaid interest to my new lender for the same period. You would think that a financial institution would have employees better versed in financial transactions.
Well, they say the squeaky wheel gets the grease so I’m going to start squeaking. Yesterday I emailed my local Congressman and President Obama about what Citimortgage is doing to all of us. This morning I filed a complaint with the BBB of St. Louis (home of Citimortgage) about their lack of willingness to service their customers and I am going to contact the local networks today as well as the Federal Regulatory Commission and anyone else I can think of to bring this situation out into the light. After my frustration with unaswered telephone calls yesterday I went home, switched on the television to PBS and found them talking about not only did the government give them the bailout funds but then waived all interest on the funds as well! WTF!!! Meanwhile we are all drowning out here. We all need to unite and get this resolved. Anyone up for a trip to the White House?
Does anyone have a copy of a Citibank letter of intent to forclose? I would like to use it for comparison purposes to the one my elderly parents recieved.
I work for Citi in the collection dept….I am currently looking for a new job…All of you who have Citi need to refi and run from Citi. If you knew the things I know….you would run as fast you can to someone else.
As an employee with Citi I would like to say something…The person you get on the phone is not the person at fault….Citimortgage is a call center with normal people with feelings. Alot of what the problems are is that we get 2 weeks of training and then thrown on the phones. Or as we put it (into the fire or to the wolves). Agents get trained by different people…and with sometimes different info. We have to go by what Citi says and terms your investor puts out for your accts. If your mortgage is with citi it may not be all citi. We service alot of loans. Fannie Mae, Freddie MAc…VA, and private investors…bank of america, wells fargo..etc.
Most reps that are with Citi hate their jobs…but right now it is hard to find new ones…Citi doesn’t pay very well….they do have great benefits…and it is a job. So, please just remember, we know that you get frustrated….so do we, we don’t like the things we have to tell you or the way things are run.
But for me I have a family to feed….so, I am stuck until I find something else.
lets see where do i begin! I purchased my house before my husband and I were married – he was previously married and had divorced ( they had to file chapter 7 bankruptcy) it was a bad divorce, well i met him and we started renting this really beautiful house appraised at $220,000. I went through an agency and they found citi to finance me. the terms were that I would be the sole person on the house and that I would be able to refiance in a year and add my husband and get a better interest rate. well time came and went and we were struggling to make ends meet. I was told I could not refiance and he could not go on the loan for a certain amt of yrs due to his bankrupcty. So i had to end up filing bankrutcpy chapter 13. which i did not include my house. It has been since dec of 2008 that i filed – i no longer get statements and everytime i call in they tell me i am set up to get a statement everymonth. I said I have not been getting them- I have been telling them this for the past 3 months. I am also on an adjustable rate. I recieved paperwork in the mail that said as of june 1 my payment would be $1064.00 with is 300 less then i am paying now. So since i did not get a statement i called in today and told them i needed to make a payment and that my adjustment should show that on file. They told me that i needed to make another payment for the full amount first. I said not that payment was included in the bankruptcy.. so I have one payment i did not pay, becuase when i filed chapter 13 citimortgage told me that they adjust one payment due to your financial hardship. I said that was nice well they lied. They have me showing as 1 pymt behind since then which was ended up being included in the bankrutcy. Citimortgage is very hard to deal with – I keep calling because if you file bankruptcy you can do a loan modification and the court has to approve it, well there bank is set up different and you have to do things their way.. I got the run around for over half a yr on modifications. they are the worst people. Finally some called me back and said they will see what they can do but it takes 30 days and it shows i filed chapter 13. I called my lawyer.. They cannot make me make a payment that was included in my bankcruptcy before the give me my adjustable rate. I have paper work??? I really do not understand how people can be so rude, they should be trying to help you! i am trying to get the phone number or address to the executive office at citimortgage so I can make a formal complaint- i have been dealing with these idiots for too long and they are the rudest people to talk to you. I cannot even understand most of them.
anybody have any success stories after contacting the executive team?
Trying to do shortsale with them BUT they will not take my calls nor return them.
PLS! let me know any success outcomes!
They have held us in continued confusion for over 6 monthes!! We are old & I’m getting tired of getting nowhere with them!
CitiMortgage, Inc.
Headquarters:
1000 Technology Dr.
O’Fallon, MO 63368
United States
Phone: (636) 261-2484 Fax: 301-696-5431
Industry: Banking ID: 1698666
Key Executives:
Mr. Sanjiv Ranjan Das, Chief Executive Officer, CitiMortgage unit
Mr. Daniel P. Hoffman, Chief Financial Officer and Senior Vice President
Mr. Jeffrey R. McGuiness, Managing Director of Correspondent Lending Division
Mr. Fred Bolstad, Managing Director of Wholesale Lending
Mr. Jeff Walker, Managing Director of Correspondent Lending Division
Mr. Paul Ince, CFO
Missouri’s US Senators
U.S. Senator -Christopher (Kit) Bond (Rep) 6 year term –runs in 2010
274 Russell Senate Office Building 1 yr when neither runs-like ’96)
Washington, DC 20510-2503 Phone: (202) 224-5721 Fax: 202-224-8149
Web Form: http://www.bond.sena[...]ontactme.cfm Internet site: http://www.senate.gov
U.S. Senator –Claire McCaskill (Dem) 6 year term-Runs in 2012
717 Hart Senate Office Building, Washington DC 20510 Phone: (202) 224-6154 Fax: 202-228-6326
Web Form: http://www.mccaskill[...]gov/contact/
US House Representative for the State of Missouri (o’Fallon)
US Representative W. Todd Akin (R) – Missouri’s 2nd Congressional District
FEDERAL (4 Terms limit)
2nd Congressional Dist – W. Todd Akins (Rep) 2 year term – Runs in 2010
117 Cannon House Office Bldg.,Washington, DC 20515
Phone: (202) 225-2561 FAX: (202) 225-2563
Internet site: http://www.akin.house.gov
St. Charles Office: 820 S. Main St., Ste. 206, St. Charles, MO 63301
Phone: (636) 949-6826 or (636) 949-3832(fax)
E-Mail: akin.house.gov
I have (had Citifinacial Mortgage) Citimortgage for my small 2nd mortgage. I am going shopping as soon as I post this…
When they switched names and the statement format changed, all the sudden I had “extension interest”. Starting calling 8/08, to date it still shows on my acct. I have called, faxed and today am sending a certified letter to “payment research” for them to document that I wrote or called for this extension.
Good luck to everyone, I am taking the Citi employee’s advise and bailing out with them.
AND this is America, have some reps that can speak English and understand WTF I am saying…. HORRIBLE customer service.
Steph — you said you work at CITI in Collections? Are you in MD or st.louis? i dealt with the one in md and they suck…
L.Butler — you stated, “Just yesterday, March 10th 2009, they gave their employees bonuses….What about the people loosing their homes?”…ummm…I have worked for Citi over a year now and trust me…no on got raises on March 10th 2009…actually that entire company was informed that do to the economy NO ONE were getting raises at all this year.
for 5 months, i’ve fought the frustration of dealing to level of Client Resolution Team getting them to correct the host of errors and the crashing of my credit over my home loan. it’s time for us to band together in a class action lawsuit against citimortgage. they have no business doing business. they need to go away or discover the correct and ethical methods. i’m seeking legal representation as we speak.
I am totally mortified at reading these comments. I too was with principal mortgage and sold to citi. the transition was rough and because of no fault of mine we have auto draft set up on the 5th and during the transition it did not come out until like the 22nd and wanted to charge a late fee I said eat it, bite it suck it you aint gettin it i get a seperate bill for a late fee owed every month and it is filed appropriately evey month in the can. They got the monthly payment i was required to pay. the rest is their fault now we are experiencing something totally different with our escrow. only a partiall payment was made on our taxes and I keep getting the run around from some india speaking person. The level of incompetence is frustrating. I have faith this will be resolved quickly. But given the chance to terminate our business with them i would jump.
I have had my credit fall 100 points by inquiring about a modification. All three credit agencies report me as paying less than amount owed, when in fackt I am going broke to stay current. Talk about pissed…
Now it has been 5 months of “check back in a week”, and I can’t keep going. They were to call me back with closing doccuments two weeks ago, but the processor will not return my 15 outstanding voicemail messages. Called into the supervisor, who actually answered the phone, and was assured I would get a call back that day…. Do you think that happened? Right! Not a chance. I am at the end of the rope, and CitiMortgage has no idea that they will only get 30 cents on the dollar of a Million dollar home. I want to pay every cent I owe, but will have to walk away as I make about 2/3of what I did to qualify for this payment.
Anybody want a home?
My mom and dad moved to Pahrump, NV about 5 years ago. 4 months ago they experienced a decline in their income and live solely on social security. They are in their 70’s.
They spoke with Citi Bank mortgage division and applied for a reduction in their mortgage payment under some of the new programs we have all heard so much about. They made an agreement with Citi Bank to pay $200.00 less for 3 months, then their “program” would to be reevaluated in July. Shortly after making this agreement my mom started getting notices from credit card companies that their credit limits had been lowered due to non payment of their mortgage. She contacted Citi Bank and they stated they have no record of this agreement, therefore she is delinquent $598.00 for the past three months and that if she didn’t pay the $598.00 plus additional $4,000.00 in interest and penalty fees that the bank would begin foreclose proceedings on their home. The $598.00 the bank stated they were delinquent was paid immediately. However Citi Bank still wants $4,000.00 of penalties and various fees.
She has contacted a government agency for help and has been assigned a counselor but is not getting much assistance due to lack of cooperation with Citi Bank.
While looking up the address for Citi Bank Corporate Offices in MO my sister came across this web site with 109 pages of complaints regarding Citi Bank that go back to 2004 to present day events. I encourage you to take a look at some of these horror stories and maybe some of you have your own story. After reading these stories it is clear that something needs to be done about what these banks are allowed to do. It is clear that they can do what ever they want! The money these banks were bailed out with was money from the American tax payer and yet they are destroying the credit and lives of the very people who saved them.
While reading these blogs you will read testimonials from Citi Bank’s own employees that state that if you have any type of account with Citi Bank close your account and run away from them as fast as you can, if you don’t you may just be the next one to get screwed.
The bank will not discuss the issue with anyone else due to privacy laws and my mom and dad are at their wits end, my sisters and I feel the only way we can help them as well as others is to make more people aware of the situation. I intend to forward this e-mail to every person I know for starters and I would greatly appreciate it if you would do the same. If you know anyone in a situation with Citi Bank they need to take action quickly before their credit is destroyed and their home is gone.
Refinance today, close your checking and savings accounts and when they ask why tell them it is due to the business practices of their mortgage division!
To all people with Citimortgage FRUSTRATIONS!!!!!
Send all complaints to:
The Office of the Comptroller of the Currency
Administrator of National Banks
Customer assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
phone:1-800-613-6743
fax: 1-713-336-4301
There is also a law firm that is filing a Class Action suit against Citimortgage. Contact this law firm:
Barfield and Baxter Attorney At Law
650 Poxdras St. suite 2400
New Orleans, LA 70130
phone: (504)568-1562
contact:Ms.Sandy Everett
Read Denise’s entry, and it reads similar to our story. Wife with RCC sarcomatoid, single-income, 4 kids, have always made our payments. CM approved us for the modification, and they have screwed everything up and can’t seem to straighten it out. We will fight this thing out, but it is the last thing my wife needs for her health.
We’re very disappointed with this company. Plan to refinance with another company just as soon as we can. They have no professionalism whatsoever!!! After damages, I don’t know why the insurance company has to make the check out to both the homeowner and mortgage company? If the mortgage company wants insurance let them purchase it themselves. I pay the premiums on my policy, not them.
8 months of citis loss mitigation, collection, customer service, and government programs I lossDays on my life. the intimidation and unprofessional agents of citi mortgage should be stopped by our justice department, as a war vet, federal gov. investigator and gov. contractor I feel what this corporation has done is a form of terrorism, I’m not what I used to be my medical health is not good, my credit has been destroyed and I feel my name has been Defamed.
I am so glad to see that I also am not the only one with issues with Citi Mortgage. The most unprofessional people I have ever come into contact with. I have been lied to and messed around with for nearly 5 months now and have been dealing with 5 diffrent reps. and tonight she hung up on me!!! Not to professional. I came across this while looking for a place to make a formal complaint about this company.
Wow! Seems like I am not alone here. I too am working on remod. They have lost my paperwork twice. After I have received letters saying it was received and they would be contacting me,(they never contacted me), I called back both times to be told they had no information. I was then served forclosure papers. I called again, left 14 messages, threatened to call every 15 minutes till I got a reply. After the third time of answering questions, they approved remod. My payment increased from $800 per month to $935 per month. That was a great help?!?!?!?! Feeling I had no other choice, I agreed. 2 weeks later, and I have still not received the paperwork they promised. I received a call today saying they had sent me a notice this week ( I never got it), but they did not have all the financial paperwork to start the remod. The woman then said she checked the file and everything was complete. She did not know what they were waiting for, and would be sure to get my paperwork sent ASAP. Yes, I already made the first payment of $935.00, and had another one due early September. My question is, what do I get that says forclosure has been stopped? My answer is, nothing. They said they will not sign the agreement that I signed and return it to me. They “never sign the agreements, and therefore do not have to”. This was their direct words. They insisted that they include our property taxes and insurance in the monthly payment. I have nothing to prove that we have insurance on the house. I intend to write letters to all the higher powers that be…..Thank those of you who provided the addresses. No, I am not prejudiced, but have a difficult time talking to persons who do not speak english, yet seem to think they are better than me and do not owe me any common courtesy and treat me like road kill. I believe the same God that created them, also created me.
I appreciate the honesty with which you have written your comments. I intend to take action, because, YES, it is our tax dollars that have paid for their bonuses and vacations.
You are idiots. It is written clearly in the Section 5 Deed of Trust of your mortgage agreement that your mortgage company can monitor the funds as they see fit. They can require documentation and inspections and send out draws in 3rds, 50% or however they please. If you wan the work to get complete, it is best for you comply and send in the paperwork and endorsed claim checks for your money. Get the inspections done and get more funds. The more you’re on top of this the faster and easier things will flow. Being a whining A$$ will not help you any and your file/paperwork/funds may get lost in limbo for periods of time. Just do it. Stop whining, after all…you signed an agreement. And, if you don’t remember reading that Deed of Trust portion, it’s no one else’s fault, but your own. Have fun and get your paperwork in to fix your house.
My complaint is against CITIMORTGAGE and is related to extreme escalated ESCROW charges applied to my “Un-Escrowed†account around May ’09, which doubled my mortgage payment of $1,206.00… to $2,400.00. I had paid all of my taxes by early June ’09 but was eventually locked into escalated mortgage payments due to errors committed by CITIMORTGAGE’S Banking, Escrow, Tax and Customer Service Department(s). In early August CM locked me into projected escrow balances and the elevated payment is now cemented at $1800.00?
I fear by the time my complaint is eventually reviewed by the Attorney General’s office…and the OCC I will be “locked into†foreclosure. I have been in communication w/ CM weekly and even daily and recently enlisted the folks at Hope for Homeowners (a federally funded Consumer resource group) to delete the escrow from my account. The following timeline details the chain of event since March ’09 to the present: (Exact dates can be provided for the following timeline if this issue goes to litigation).
In Mid March ’09: Regular mo. payment to CITIMORTGAGE was $1206.00/mo. In March ’09 I sent a certified check for $3500.00 (issued from my Credit Union) for delinquent taxes directly to my local County Tax Office (CTO). In March I still owed $4300.00 and made arrangements to pay the balance in June ’09. The payment plan was approved by the County Tax office as I had until mid July ’09 to pay the balance.
Mid April ’09 – CITIMORTGAGE (CM) issued a check to my County Tax Office (CTA) for $7,800.00. Upon receipt of the CM check, the Tax office issued a rebate check of $3500.00 to CM for the $3500.00 I had already paid the previous month. I was not notified or CC’d of the rebate transaction to CM.
Early June ’09: Oblivious to the rebate…on June 10th I called my Tax office for the exact TAX balance as I was ready to send in the 2nd Certified Check. I was informed CM had paid $7800.00 (the balance of $4333.37 was now $0) and finally informed a rebate of $3500.00 had been issued to First Bank of America for delivery to CM’S Tax department to be credited to my escrowed account. Around this time I began receiving incessant calls from CMS’ automated Bill Collection dept. stating I owed $2400.00 for the month of June? I was surprised to hear this as I was current on my mortgage payments at this time. When I would call back the Bill Collection folks @ CM they said so not worry this would all be AOK when the $3500.00 was finally applied…. keep checking as it had not yet showed up.
Mid June ’09: CM Escrow and Customer Service folks said I would be able to apply for deletion of the escrow on my account if I resolved the remaining balance of $4333.37 and they would track down and apply the $3500.00 to my remaining balance I would be at $0 balance I could fill out an escrow deletion form and resume my original payment of $1206.00.
I immediately sent a personal check to CM for $4333.37 noted “apply to escrowâ€. Check was received and applied immediately but the escrow balance was still $3500.00 for the missing check… concerned I called Tax Office Controller’s office and confirmed the check had definitely been sent in May.. When I called CM to check if check was received they promised to keep checking the system… and would $0 out my escrow balance when they found it. (I paid my normal payment of $1206.00 in June certain any day this would be resolved when the check was finally located.) I made several check up calls to CM for the remainder of June still not concerned at this time.
Early July ’09: Rebate check is still lost at CM Banking Dept. and now my phone rings from 7:00AM to 11:00 at night (cell records will confirm) as now I owe another payment of $2400.00. I make another $1200.00 payment… as I am told an adjustment will be made when the rebate is applied and the escrow is zero. The only “good” news is now my payment is “only $1800.00 due to the $4333.37 finally adjusted on my escrow. I am growing concerned because it appears I will not be credited the $3500.00… I paid in good faith back in mid March ’09.
Mid July ’09: I called my tax office again and this time conferenced the Tax Office w/ Customer Service at CM. During this call it was apparent (after almost 3 months) the check was still in limbo and I was pressing for the escrow deletion to get my payments back to normal. During the conference call we all decided the tax office would stop payment on the check sent in May ’09 and issue the rebate to me… then I could submit a personal check for the $3500.00 to CM to $0 and delete the escrow. The check arrived the next week, I deposited deposited into my account
End of July ’09: Called Customer Service and asked to be patched to the escrow department… was on the line w/ 2 representatives from the “Escrow Dept” we were in a 3-way call… the record will show 99% of the time I pay CM w/ check by phone. Both escrow agents assured me the $3500.00 would be applied to the escrow from my checking account and was assured the escrow would be deleted and I could expect my normal pay schedule to resume. Finally the rebate sent last May …had come full circle.
Early August ’09 – Phone calls from Automated Bill Collection continued relentlessly.. for the $1800.00 mortgage pymt.. When I called CM to check on the escrow deletion nothing had changed. During this call I found out CM (On August 1st) had paid my 2010 taxes allowing them to keep the inflated mortgage payment and now I was locked into projected escrow payments.
Mid August ’09 – After approximately 20 calls from early to mid –August most ending in disconnects after hours of being on terminal “HOLD†(cell phone records will verify) I discovered the $3500.00 I had recently paid had been misappropriated to pay the escalated Mortgage payments. This was a blatant lie to me from the 2 escrow agents @ CM… and countless other CM reps over the past 3 months. My tax office recommended I contact the Department of Banking (OCC). I have filed a claim and I’m on a waiting list… I also filed a complaint w/ my Attorney General’s Office. In an effort to assure I am not crazy… al recent calls to CM have been w/ the HOPE counselors conferenced in w/ me to witness the calls and attempt to resolve to avoid litigation. The “Hope for Homeowners†counselors, referred by the OCC WEBSITE, have been on the phone with me and CM up to 3 hours at time while we spoke to “Escrow Supervisors†who are the first second and third line of defense for getting through to anyone who had a clear picture of my account information. Taking names and ID #’s are useless… an hour w/ Leslie ID# 22594 (she was filing an escalated request to a senior supervisor) we were disconnected. We got her back on “by luck” were put on hold and disconnected again… then we spoke to Nancy we asked for her ID and were immediately disconnected… We called back, and Shabir a gentleman who proceeded to tell us IDs# are not useful it is not possible or names as there is no way to get the original Supervisor back on the phone. He also informed me that they are not alowed to apply escrow monies even when designated if a past due balance morgage payment is due??? The why didn’t the 2 escrow agents tell me that weeks earlier??? It is a maze of unaccountability… Shabir said my monthly mortgage payment is now $1442.00 but would go to $1006.00 if I paid my projected balance of close to $5000.00 dollars is paid. I am certain CM is doing this to others as my loca tax office advised me to contact the OCC and AG. Please we should get together and bring these folks into accountability for deceptive practices and unclear payment policies.
I too have had horrible experiences with Citimortgage, even though I used to be with Principal. I had a problem with my county taxes being paid, even though they were part of my escrow account (that was overfunded for 2yrs), and eventually got my name placed in a large circulated newspaper because of it. My original homeowner’s insurance was dropped, because Citi failed to send the adjusted increase of $50/yr, even though they were notified twice. Is there anybody who’s had a positive experience?
CitiMortgage is a JOKE.
They put their hand out for tarp money and are still screwing over those who have a mortgage with them. They take no accountability and they don’t merge their records and they are just a joke.
I would like to see about filing a class action law suit against them for unethical/illegal business practices.
Does anyone have any advice as to whom I can contact that does not act like a robot in citi mortgage and can help me. This horrible company has ruined my credit by NOT ACCEPTING PAYMENTS!! Who in the hell does that?? And now it is foreclosure and one day they say they can help us and the next it’s sorry we can’t do a thing. Didn’t they just get bailout money? They got money, we got screwed, they have added $20,000.00 onto our loan and will not offer any gov assistance program whatsoever!! If anyone has info PLEASE help us. If anything I think we all need to make a stand and fight these jerks! Lets bring them down like they have brought us! Something needs to happen this is soo wrong what they are doing to us all! We are honest americans just trying to save our homes, this is rediculous!
citi never sleeps, nor do their customers!
Like an idiot I enrolled in the Bi-Weekly Advantage Program with Citimortgage in August. I cancelled the plan after I read all the bad experiences everyone has had. I cancelled the plan before I paid a dime, before any payments were made on my behalf, and before the 30 days were up. They are now telling me I owe the $375 enrollment fee because they didn’t receive my cancellation in writing before 30 days. I am so pissed. Everyone I talk to is in a different country and I can barely understand them. I spoke to Citimortgage and they won’t get involved because it’s a 3rd party who handles the program. How convenient. I was given a fax number and address for the Customer Service Reserach Center where I can file a complaint. I am not paying this money. I am filing a complaint with every possible agency I can. Has anyone done this already? Help…please.
I will not go into wordy details. 354 days ago I submitted all the paperwork required for their “Homeowners Assistance” program to Citimortgage. As of today, nothing has been accomplished except hundreds of man-hours wasted in endless paper shuffling,document replacement and just plain incompetence! I finally got them to assign a new negotiator in August after refusing to make anymore mortgage payments. As soon as my July payment was considered past-due, a new negotiator was assigned??. But still no resolution.
I just went to see “Capitalism – A Love Story” by Michael Moore. Whether you like him or not, the film underscores the complete economic and social irresponsibility of big banks.
I have renamed Citibank with a new and more fitting name i.e. ShittyBank of which ShittyMortgage is a subsidiary. Right behind that would be BarfA (Bank of America).
Someone in this thread suggested we should all stop paying for a month or two and see what happens. I already have. Join me.
I am trying to help my client in California. She and her husband are in foreclosure as the 1st would not modify… So they decided to short sale as they checcked into it and found they have no tax liabilties (big CA problem).
Their second is Citi and has been outrages in their handling of this short sale.
One call they have my authorization and the next they don’t but the real problem is they were asked to pay $492 so the account would not charge off. If charged off they would end up in foreclosure and Citi would still come after them for the balance.
So they paid and of course Citi charged off and now the account is in recovery dept.
The recovery dept handles short sales poorly and usually ends in foreclosure.
We were told by Steve in the loss mitigation dept that this could be reversed but it had to be requested by a different dept. Steve told me to call Alan Schriner (?) and I explained I had called him with no return call for weeks. He said he would call back and just explain the issue. Still no call back. IT GETS BETTER!
Today the client called and Alan answered. He told her that he had called me and told me they had to make a payment or it would charge off. COMPLETE LIE and the customer knows it. He said he called me prior to the charge off date of 9-28 and lekt a message. Well they had no authorization on record for me so he could not have called with oput breaing the law. Furthermore my calls are all dated, duration, number, etc… And I offered to print this out. He could not tell her when he called as he did not put a note on the account.
Next I called the executive response team and spoke to Jane, although very nice and she did try for 15 minutes to call people, in the end she said deal with loss mit. She did verify the letter of Authorization.
I called Loss mit and they said they have no letter of authorization to talk with me and they can not do anything with this account as it is in recovery.
I list and sell short sales anywhere in California. I ahve taken over many failed short sales as sadly most real estate agents have no business taking on a short sale. I have 20 years experience negotiating with banks in a different field BUT I have never had such disregard for a client by any bank thusfar. I have 100% succes on all my short sales for approvals and closings and this takes the cake.
Unlike many Realtors, I do not charge anything to the client and really want whats best for the client. I have helped a few people that wanted to short sale but loved their home and gave them advise to do a loan modification on teir own “DO NOT PAY ANYBODY IF YOUR GOOD AT FOLLOW UP, WRITING and don’t give up”, unless all else fails.
So if anybody has any numbers, fax numbers or especially emails to any Citi executive I and my client would very much appreciate it.
I want to reverse this charge off and continue on their request of a short sale.
FOR ALL THAT HAVE PROBLEMS WITH CITI…
They respond to News companies more than even lawyers. When my clients have gone to their local major news like ABC, CBS, etc… Channel 7 on your side. Its amazing as I have been called the next day from Chairman’s office of various banks. This includes for loan modifications.
We need to all go online and go to your local channels, fill out a request for consumer help.
I never give up on my clients and thats why I have been so succesful, although this one is really tough. For all you sceptics hearing from a realtor… I have been one for under 2 years and yes I get paid, but I am only paid by the lenders bank. But I am very happy even when a client gets a loan modification and I get paid zero. So not all realtors are the same. ANd I gladly will help anybody with no charge to the seller (only their lender if a short sale) in CA as well as no charge to anybody for help or advice.
Please email me any info for Citi and any questions.
For those with Bank Of America issues. I have the Chairman’s office direct line as well as the many other high up peope. DON”T GIVE UP.
Patrick Lewis
citimortage has been hasseling me for the past year i wanted to pay money up front to lowwer my interrest
mort rate and take off the pmi and they would not do it plus i was 4 months late on my mort payment due to loss ofm job and divorce and the padlocked my home 3 weeks ago and my payments are up to date now and the padlocks are still on they suck citimortgage co deserves to go under forever
Looks like I’m joining the crowd of people CitiMortgage has screwed. I’m trying to refinance my home. My mortgage was bought out by CM against my will several years ago, but I stayed with them and continued to make my payments. I decided to refinance and CM refused to finance me because of a prior bankruptcy. I found another lender, but when CM found out I was refinancing, they falsely reported to my credit bureau that I was 30 days late with my last two payments. That messed up my credit report so I can’t get refinanced. I called them and asked them to correct the report and to send me a letter stating their false reports were in error but they gave me the run around and did not cooperate. I am about to lose my refinance loan, and I was taking cash out for my son’s college tuition. Now I don’t now what to do, but my credit is messed up because of this criminal mortgage company. I think I’ll call my attorney tomorrow.
I make payments “check by phone” I have nine mortgages with Citi and want to be exact. This month they helped themselves to an extra $1700. I caught it and they said I requested this be done. I have the reference numbers, of course, but try to deny it when they have the transit and account numbers I will be talking to the NOLA law firm, local news, and the attorney general here. Plus sue them in small claims. They’re systemic looters and probably are rewarded (via keeping their job) for stealing. AND they enjoy other people’s misery, the sign of a true sicko.
Citi applies my payment late every month and assesses a late fee if recieved after the 10th. I have till the 15th. They have 200,000 loans in default right now, so each individual is unimportant to them. Just file your complaint, and fight your individual battle with them. Go to court if necessary. The Office of the Comptroller of Currency is the best place to file. They track thiem and eventually the statistics will make our legislators take notice. Don’t give up. Fight like an American.
I too have gotten the runaround from citi. Pay on the 10th and they charge a late charge. Even tho they say it is a 15 day grace period. Tried to get my loan modified-they offered to reduce my payment by $300.00 per month while I did the paper work and to keep on it and it should be taken care of before the 90 day balloon payment was due.I constantly called them and got the runaround. One week before the balloon payment they told me I didn’t qualify and I had to come up with 5,000 plus dollars. I had to take out a loan to pay it. They said I didn’t have enough cash left over at the end of the month and they had to make sure they got paid. Hello! So keep my loan at a higher interest rate and don’t try to help me by lowering my interest rate.I’m at my wits end!!! There has to be someone out there that can help me??????????????????????????????////
Well my last comment was dated April 21, 2009 and here it is November and I’m still not getting anywhere with my mortgage modification. Just got a letter telling me that I didn’t keep the terms of the Forbearance Plan so they cancelled it. WTF??? I have done everything they have told me to, jumped through the hoops, didn’t raise my voice to customer service reps. I have the whole damn tragedy documented and I’m sick and tired of trying to fight for my home….Is there really a class action lawsuit going because I want in and I encourage every other commentor here to join in, it will take all of us together to get their attention!
Someone from any class action lawsuit against Citi, I mean Shitty, get back to me please!!
I guess I’m one more frustrated mortgage holder being given a rough time by Citi. Like Dawn, above, CM bough mortgages from two condos I own and have on the rental market. They establish escrow accounts for taxes and such, I don’t like that much, but it has worked OK in the past. In the last two years, though, they’ve started demanding proof of insurance for these condos where the insurance is owned and paid for by the condo homeowners association. Somehow, Citi has managed to screw up each condo’s information each of the last two years. That’s four incidents. One of the steps Citi takes is to buy insurance and use the escrow funds to pay for it, despite communication going back and forth trying to point out to them that the insurance is current and complete. Two of the four incidents resulted in Citi actually using escrow funds for this purpose for a while, a month or two, until they got over their initial mistake regarding the insurance. While that was going on, they diverted my payments to refilling the escrow accounts rather than paying principal and interest. In the latest one, still ongoing, they acknowledged that my insurance is current (again!) and refunded the insurance premium they bought for me, but they put all that money into the escrow asccount and did not back out the diversion from principal and interest. So now they’re saying one of the mortgages is in default and are adding late fees and penalties for non payment. I wanna sue!
I received an annual escrow report from Citimortgage in Sept, 2009 stating that my escrow was in the negative and that my monthly mortgage payment was going from 912.32 a month to over 2,246. I contacted citimortgage and the first question I was asked was if I was delinquent on my payments…I stated of course not, I make my payment on time every month. She stated that would be the only reason for a payment to go up that severely. She went through my account and noticed that citimortgage had recently paid a school tax bill for me for over 7,000. I stated that I had just sent in my tax bill since my loan is in escrow and that the bill was for less that 800.00…she stated that Citimortgage had made a mistake and sent a payment in error to the tax collector. She said it would take less than 20 days for this to be fixed and to make my future payment via phone while it was being fixed. The next month I called in and made my payment over the phone as instructed and my account continued to show that I owed this 2200+ mortgage payment.
I then noticed online that the Next (Oct, 2009) payment I made was showing only as “additional funds received” and not a payment so I called again and got another rep who had no idea what was going on with my acct and I had to explain the story once again. If I would not have called to have the payment posted as a payment, this would have been reported to the credit bureau as delinquency even though I paid the bill.
They credited the payment and told me the issue was still being worked on (no explanation as to why)
This month I received a generic letter from citi stating that I am behind on my payments since I only paid 912.32 and not the 2200 payment and that the next time I pay a partial payment, the money may be returned to me. I called again in disguest and asked that my acct be put on hold while this issue is being worked on so I do not receive these spit out by a computer letters since it is not my error and I asked that the money be put back into my acct by Citi since it was their error not mine. They refused to do either for me. I asked for a person to call me back when my act was resolved and of course I never got this call. I can never get anyone to call me. Ever. I can not get someone in the United States either. I get someone from the Philipines with no direct line.
This month I called again to make my payment and get a status and again I was told the request would be “expedited” (Citi’s favorite word) and that there would be resolution in two business days. I received a call back this Monday Nov. 30, 2009 and was told of course that there was no resolution and that I had to make a payment of 912.32. All they care about is getting more money from me. I made a check payment and said to make sure that the payment was being applied and not to go to additional funds.. I was assured it would. I checked my account online today and of course, it is showing as additional funds and not a payment so I am going to have to call again to get that resolved. I have never in my life received such horrible customer service from a company, a company that has acknowledged that this was their mistake and refuses to do anything to make it right.
Terry I do not know where you live, but you need to contact my lawyer. He use to practice law up in New York and moved to Florida. He had not plan on practicing law but was outraged and wanted to help people fight these mortgage companies. He DOES NOT CHARGE AN ARM OR A LEG NOR DOES HE CHARGE A MONTHLY PAYMENT. What he will do is help you to the best of his ability fight Citi and keep you in your home. Here is how I came to meet Russell. I have been with Citi Mortgage for over 10 years. I never had a problem with them until May of 2007 when my husband lost his six-figure income. We were robbing Peter to pay Paul. We had called Citi and told them we needed help they told us we would have to be 3 months. Therefore, we did just that we skipped 3 payments, We did not have the money to pay it anyways. We were upset that instead of just helping us they would rather we fall behind. Mid December, a representative called and asked if we would be able to make a payment. I informed the gentlemen on the phone I was unable too. He asked what could I pay, I said maybe $50.00 he said that would be fine but then starting January 30 2009 I would have to make a payment of $1,000 Believing this was my “Hardship Loan Modification” I was pleased. It was scary but it was a lot better then losing our home and having to pay $3400.00, He said we would try this for 6 months ending June 30, 2009. I received the contract in the mail on our new payments; my husband and I signed it and mailed it Several times during this period I had to either fill out hardship papers and fax them in or call in our situation to the bank. Again, my husband had lost his job, not wanting to lose our agreement I borrowed the money for 2 months to cover to the agreement. In June, I called and asked if we would we keeping the hardship payments up. At that time I was informed the payments that had been made were not our “Hardship Modification” payments but a Payment plan, the representative went on to ask why none of the payments were applied to the loan? I said excuse me, what do you mean these payments had not been applied? She asked if I could hold, as I held the next thing I knew I herd the phone go dead. When I called back, again I was hung up on. At the end of the following month, I received a call informing me they had not received my payment and that I was to keep making the payments. I agreed I would as long as I received a new contract protecting me, as I had in December, and I would continue to call in their payments in at the at the end of each of each month. It never came and with no contract to protect me, why would I send them money I did not have? My kids are grown and 1 is almost done with College and the other will be leaving for college. If they want a house that has been on the market, way below markets value since May of 2007 then their welcome to it. I am tired of fighting, that’s why I have my Lawyer will fight till he either wins or till he has exhausted all efforts. He wins more then not. He is down to earth, laid back man that just wants to make sure people are given a fair shake. Therefore, if you want help with Citi or any other Mtg Company, My suggestion is to call Russell, even if you live out of the state, I don’t know if he can help you out of Fl or New York but he maybe able to guide you to someone who can. Just tell him Luci told you to call him to see if he would be able to help you and again his number is (813)831-7936…. In Addition one thing I want you all to be glad of is that you do not have Wells Fargo they are far worse then Citi. I personal think the President should of given the stimulus package of to the American People to pay off their debit to these horrid Banks and for all the Companies that were bailed out that send their work over sea’s, be forced to bring their Companies back to America and give Americans’ Job. All these financial institute’s are not interested in helping us. They are just interesting in helping themselves get richer, and the heck with all suffering.
Due to their disregard to their agreement with the stimulus Money, I think all our loans should be forgiven. They were well paid for them. (I know that is a dream but should be forced upon just like these banks bs on us!)
I do not know if I’m another Citi is giving a rough time too or just another Family they do not care about!
Yes Citi Bank has the worst customer Service. I always get rep outside of the US. They have no idea what they are doing and do not understand.
I had another Mortgage company but it was sold to Citi Mortgage. I am working hard to get from under my mortgage with Citi and go with a USA company.
I am getting rid of all my charge cards and only using US companys.
Thats really hard to find since just about everything in the US is from and doing business oversea’s.
Going with the Credit Union. Sick and tried of calling my mortgage or credit cards and can’t understand the rep on other line and doing business outside of US.
Thank you for the info. Luci, how is your mess going with Russell helping you?
Presently I am over a year now trying to get my mortgage modified, started this whole nightmare back on December 8, 2008!!!!! Now, since Citi has rejected my modification application for reasons no one can tell me, they have referred me to a Credit Counselor. So now basically, I have a middle man to work with Citi to try and get a modification through. I have a “Conference Call” with the Counselor and Citi today…this should be good….I doubt we will even be able to get a representative on the telephone.
Luci if this call doesn’t go well today, I will be calling Russell for assistance. As someone stated above, FIGHT LIKE AN AMERICAN, well damit I’m going to!!!
Stay tuned……
I too am stuck in the revolving door of aquiring a loan modification mortgage from Citi bank. I have not missed 1 payment, yet they show me 3 mo. late and moving into forclosure.It is ruining all of my credit,by having card companies drop my card or lower my credit limit drastically. They can’t help me fix it until the modifacation is done. No idea when it will be done since we began in May,2009.(7 months ago) R.L.McBride
I’m sick and tired of the way Citimortage does business they have even tried to withdraw from my checking account. I would sure like to know who really runs this company and why one doesn’t know what the other does. I’ve not been late on my payments and I’ve gone around and around with resp. They should be taken to court!!!!!!!!!!!!!!!Who is the CEO of this company??? Thank you Joyce
For the most part CitiMortgage was ‘fair’ until this banking fiasco. We need more banking reglulations not less – write your Congressperson.
This year my escrow went up from $400 to nearly $800 per month. Citi also purchased windstorm insurance on my behalf for 2 months – that I refused to purchase. I already had homeowners insurance. Citi never provided provide any proof purchasing any insurance.
This appears to hold virtue to misapplication of insurance premiums, false claims for purchasing insurance, inflated billings practices and breaches of good faith and fair dealings.
Like one person said “Citi Never Sleeps — and neither do their clients”
Here’s one for you. We originally enrolled in bi-weekly and then switched to monthly. Spoke to 5 different people who assured me that everything was good. Lo and behold, they took out my bi weekly payment and then my full monthly payment. Over 2 grand in a span of a couple of days. Do you think they’re offering to get me my money back ASAP? Of course not!. They’re telling me it’s going to take days before they can get that money to me. So now that my account is overdrawn and I’ve incurred a fee from my bank… who’s going to pay for my groceries? Not citi, I can guarantee that. That Das character is a joke, his company is a joke, the employees stateside and abroad are frauds. It’s time everyone gave Citi the heave ho and went elsewhere. Then Mr. Das will be dealing with idiots like we are
My experience with CitiMortgage is also terrible. We purchased our home in 2004 and had a 5-1 ARM interest only loan. Luckily, our loan is set to the LIBOR rate so in November 2009 when our loan adjusted it went from 4.875% down to 3.375% and our new payment would include the fully amortized principal and interest. The new rate and payment amount was to be effective in January 1, 2010 and start with the February 1, 2010 payment. In June 2009, I was laid off by my law firm and accepted a new position at half my former salary. I wrote to CitiMortgage to see if we could qualify for a loan modification because we did not know at the time what our new payment or interest rate would be in January 2010. Not surprisingly, in December 2009, CitiMortgage denied our request. Fast forward to February 2010 when our new rate and payment kicks in. CitiMortgage is currently charging us interest at the higher 4.875% and the new higher payment that includes only portion of our principal. They claim our request for a loan modification was “approved” and they are keeping our loan at the higher interest rate for another year. Obviously, they are in breach of our original loan agreement and I am looking into bringing legal action against them for the breach. I have documentation regarding the new interest rate and the letter denying our request for a loan modification. (I guess they failed to read that I was laid off litigation associate.) Hopefully, I have something positive to post soon. I hate CitiMortgage!!!
I am so upset with CitiMortgage. I have a Gold Account with Citibank and received a direct mail solicitation about refinancing our mortgage with no costs/fees. We signed up for the offer. Unfortunately, they sent an appraiser who didn’t provide proper comps and our house appraised for less than the current loan. Our contact at CitiMortgage said he would call us with alternative recommendations. He never called! I received a charge on my Visa bill of $525 from CitiMortgage; however, I never authorized the use of my card. They stole my card information from my credit report! We have been trying to work it out with CitiMortgage. Yesterday, we were told they don’t care if we switch banks! What’s happened to customer service? What’s happened to honesty? How can a bank who holds confidential client information tap into that without permission? Who can I write to?
I have had bad dealings with CitiMortgage. They are intentionally or unintentionally trying to ruin my good credit rating.
If a class action suit is started – count me in.
I am fed up with CitiMortgage…they never return calls as I have been trying to get some results since Sept 2009….If this company is so damn big, why can’t they try to help. I am looking to contact the CEO with my complaint..that is if I can find somone to talk to that knows what the hell is going on!!!
As far as I’m concerned. CitiMortgage SUCKS!!!
Citibank Late fees are much higher than they say. I had 1 payment a few days late and was charged a $34.00 late fee then a month later I was charged another $84.00 in lawyers fees because I had a late payment. STAY AWAY FROM CITIBANK WHEN GETTING A MORTGAGE!!!!! Pass this info on…
CitiMortgage is the most dishonest and untrustworthy company I have ever dealt with. We are currently trying to file a lawsuit in CT courts because they keep sending people to our house at 5am, they call all day, and now they are reporting us 180 days delinquent on our mortgage… WE ARE CURRENT!!! We have all the receipt and even their website says we are current. They are reporting us late because we applied for a modification and got denied (of course) so then they pigeonholed us into a forebearance plan.
Loss Mitigation will only help you until you drop a complaint with your atty general or dept of banking, then they disappear.
Mortgage modification is a joke, they get their government bonus then deny you.
They never call back.
They fraudulently report you late on your mortgage. It cost me 177 points on my credit score, and now I can not sell and buy another home, I cannot refinance, and I got turned down for several jobs, which I believe part of it was my credit. Anyone interested in more information can email me at softballbats387@gmail.com. I am looking for more people, especially in CT where my lawyers are, to jump on board and stop this harassment and fraud!!! I am located in Windsor Locks, CT, so hopefully we can find someone nearby!!
Like many I am experiencing hard times due to a drastic reduction in income.I was fortunate to have my loan modified to a payment that I can afford.
The guidelines of the loan modification agreement as published by the treasury department clearly state that all late fees accrued by the borrower will be waived.
Since the loan modification agreement was completed Citimortgage has been trying to bill me for an extra $248.30 for something they call a “Delinquency expense fee ”
Everytime I call I get a diffrent answer.
One person told me it was for an inspection fee. Someone else told me it was a reinstatement fee. Since all these charges were due to me being late it is my believe they all fall under late fee charges and due to the loan modification guidelines should be waived.
Since I get a different answer every time its my believe that Citimortgage did not even investigate it . They just tacked it on figuring they did not have to answer to anyone.
Has anyone had a similar experience ?
Can anyone advise on what action to take ?
Thanks,
Matt
Hello, I was just reading your email regarding Citimortage. I have been in the process of acquiring a loan mod for the last year. It finally closed,after much turmoil, but when I tell you it was a night-mare, Freddy Cruger has nothing on CitiMortgage.
I have never been late on my mortgage not one time since it’s inception. I lost a large portion of my wages due to downsizing, and lost about $120,000 in equity deprectiation. I had to do everything I could to pay my mortgage on time, I used savings, credit cards, borrowed, whatever I had to do, but I have never been late. Before beginning this process I asked three different representives if a modification would affect my credit. ( My fico scores were 798 for all three bureaus) I was told, no it won’t affect you score, it will only show that you are in the process of a modification.
During the course of the modification, I was sent finalized paperwork after the trial period, with a payment of $1,235.00 PITI. I called to ask a question and was congratulated on the closing of my modification, by a underwriter named Ryan, with the congrats he just happened to mention that my new payment was $1,786.00. I told him “no Ryan the final docs I signed and notorized were for $1,235.00 PITI. (I hope you are sitting down softballbats) Ryan went on to tell me that they mailed me out the wrong documents. “Oops sorry, we will send out the correct replacement docs @ $1,786.00for your signature right away.” Ok softballbats, I know you can’t top that. Well I can, once again.
They close out my account with the new balance, showing me one month in arrears. How in the world do you open an acct after a modification where the entire loan was closed out to a 0 and still wrongly show a payment in arrears. But I hope you sat back down softballbats, they have the nerve, audacity to report to my credit bureau that I have been 4 x 90days late on citibank mortgage. I was horrified. No where on my credit report does it say anything about a loan modification. I had AAA credit. I am so angry right now I could scream!
When you call them, you can never speak to the same person twice. Anything that a supervisor or rep tells you they are going to do in your favor, like fixing their mess, you can forget it, because you will never hear from them again.
Ok softballbats, what can we do? Who can we tell, who can we write. I am willing to do whatever needs to be done. I was already looking for the CEO’s info, that’s how I stumbled across this blog. I am going to send a letter, I am going to call, I am writing the President, and I am calling channel 2 news.
Let me know if you, or anyone else has a plan.
Valerie 213-716-9620
Blessings!
This will be rectified, you can believe that!
I see there are more frustrated mortagees out there….well, I’ve been fighting them for over a year and a half and you know what, I have the house up for sale, and whether it sells or not, I’m downsizing and moving out of the area. This whole fiasco with Citi has ruined my credit, ruined my finances and is on the way to ruining my health. It’s just not worth it anymore…..BUT all you people should file a class action lawsuit. Is there a good attorney out there who wants to take on this class-action suit? Post back and you’ll have thousands of clients!
It all started just like everyone else here. When Citi took over my loan. first it was little things like late charges when payments were made on time. But the real fun started when I changed insurance companies. AlState sent the refund check to the wrong place, and even though I had a surplus in my escrow at the time, citi still hammered me because they did not get the check. Once I had the money from Alstate, I sent it to Citi, per citi’s directions. a few weeks later collections called demanding several thousands of dollars ! About 2 month and over 13 hours on the phone with Indians, barely speaking english and only able to repeat what their screen says, I was finally able to talk to someone in Escrow here in the states. He said that someone had broken the refund check up and spread it out across my account. Some in the Principal, some in escrow, a lot in late fees that he said he would wave. He promised me it was now all cleared up and I was fine. – HA! 2 weeks later collections call from Citi, again! I call back and they said nothing had changed, no escrow was paid, no fees waived,nothing. This went on for a couple weeks. Id be told by a really nice person it was all taken care of, and it never was. I finally talked to one person who not only said she fixed it, she actually did. I was happy. But happiness with Citi is something they will not allow to stand.
I return home from a trip to my parents to have 16 messages from citi collections,saying I am 2 months behind on payments, and to pay now or they will foreclose on my home! Now in 17 years of owning my home, I have never missed a payment so I was very bemused. After calling customer service 8 times, and every time I requested a US representative I would be told then could not transfer the calls. So I would ask for a manager, which always ended with them hanging up on me. I once was lucky and a US rep answered, but she soon hung up on me too when I told here that I had proof my payments were made.
After a couple days of phone calls to complete idiots in india, or rude people in the states I did get someone who had half a brain and was a nice person. She told me that my electronic payment in February was made, but reversed by my bank just days later. So , they moved my march payment to cover the Feb payment, charged late fees for both feb and march, and now I owed March payment in full. I called my bank and they sent me proof of electronic payment of funds to my citi mortgage account. I then called citi back. India again. Refusal to let me talk to someone in the US again. Multiple hang ups , again. By the time I did get a US rep, i was so mad I was seeing red. I told her its just not right. I didnt deal with Citi, I hate citi, and I never did my loan with citi, but because they bought my loan, I was forced against my will to deal with them. She then informed me that Citi does not own the loans. They merely service the loans for Fannie Mae. If I had a problem I should contact Fannie Mae!!
I was so mad i hung up this time. After cooling down I called back and again, had called India.
I just dealt with them. The woman I had this time called herself Eve. I think she was stoned or something because every time I would say something, she would just ask me what I wanted, or who was it I wanted to talk to !! She never answered my question. So I tried calling back again. This time there was an recorded message saying their system was down, and to call back in 24 hours! You could her women giggling in the background too! The next 3 times I called back that same day , I got the same message. The 4th time a US rep picked up. I said something about the system down message and she said she had no idea, their systems were all up and there was no problem in the US or India. After explaining everything Again ( no one at Citi takes notes and you have to go through everything each time you talk to a person) I was told to send the proof of payment to the payment research department so they could research it. 866-675-5772. So I did. I am waiting to hear back. But per my banks suggestion, I requested a snail mail letter, on citi letter head detailing what they find, what they did to fix it, and that all fees and charges are waived, my credit is cleared, and my payments are brought to date and cleared of any problems.
I seriously doubt it they will do anything except have collections call again.
IF citi was telling the truth and they only service the Fannie Mae loans, I am really ticked off. That means Im paying tax money, for citi to treat me like trash! I am going to check at my bank to see what they would refinance my house for, but I fear they will just end up selling my loan like the other lenders did, and I could easily end up with Citi again!
I think we need to start a grass roots group to put an end to citi mortgage being able to do anything with mortgages. sell, buy, write, underwrite, or service for other lenders, especially Gov back loans like Fannie or Freddie.
I know I missed a lot of details here, but there is so much I would be able to type for weeks and not list them all. I do have one bit of advice for everyone out there. Federal laws states that you may record phone calls, as long as its just between you and another person. That other person does not have to know you are recording them. YOU CAN NOT record others having a phone conversation though. So you could not record your spouse talking to citi, without telling both parties you were doing so. Also, state and local laws may vary , you need to check your own. But I live i Missouri , were you can record phone conversations. I have recorded every single Citi Conversation and stored them on CD. I record all important calls because to many times the other party will tell you what you want to hear just to make you go away. I want to be able to back myself up when the next rep tells me there is no way I was told such a thing. When I play them the conversation they either scream you cant do that, or they get real nice and fix the problem, or they hang up. I think if these big companies knew that they might be recorded , they might treat us better. Then again, they most likely will just pay the politicians to change the law to favor them and make all recordings illegal, with the exception of their recordings. But for now , record everything ! Mortgage, Insurance, bank and utilities. Its better than taking notes, and they cant deny it when they hear it. It might not hold up in a court of law, but it will in the court of opinion. Its about the only way we have to fight back for now. The gov wont help us. The big corporations own the gov. Politicians wont bite the hands that feed them. We will have to do it for them.
citimortgage locked up my home my home was not in foreclosure and being on a fixed income just making enough money to qualify for obamas mod.plan they say i dont qualify but they want me to get a mod . through their bank at a higher interest rate which i cannot pay does that make sense looks like they want to steal my home out from under me is this the american way is there no justice is citimortgage the new anti christ
I have been with Citi for 20 years….good credit. da da da….then with the economony now, i filed a BK….but not on Citi, I reaffirmed with them….However Citi never sent me a reaffirmation letter (I had to call them and request it!) I sign it and sent it back to them. Guest what? They never filed it! My BK is now discharged and they still have not filed the reaffirmation with the courts. I have written to corporate , the Citi Bankruptcy Depart, the girl who supposely did not file it. I have made many calls to citi..NOTHING!!! I went to the courts and filed my copy of the reaffirmation with the courts and wrote a letter to the judge to have mercy on me because it was not my fault it was not file. It did not have citi’s signature on it . Right now I am still in limble and dont know what is going on. No body will call me back! Also althought I am current on my payments, Citi still holds my account in their Banakruptcy department so I cannot get access to my account online or at a local branch!
I agree, Citi has not been easy to work with in a difficult time. Every request I made to stay current on my loan was denied! I have equity …no seconds…I thinkthey just want to take my home from me.
A “bi-monthly” payment would be every other month, causing you to miss half of your payments…maybe that’s your problem.
-or-
perhaps you mean a “semi-monthly” or “bi-weekly” payment, in which case you’re being charged a premium for your payments to be processed more frequently and not generating the savings that you intended. You’d be better off just making an additional payment each year or increasing the amount of your monthly payment.
Hello everyone,
I can see I’m right at home here, so add me to the list of another having problems with CitiMortgage…
We never had a clue there was a problem with our payments. We made phone payments right along with no problems until 3/2/2010, called to make a payment and they said they couldn’t except our payment due to the fact that we were pending foreclosure…”WHAT” was all I could say, Citi stated they had not received a payment since last October, and it was now being handled by Citi’s lawyers but they would transfer to someone in lost litigation’s. So about 20 minutes later Kathy took my call and said she was sending an email to whomever to get a loan modification started, I was to wait for a fax telling me what needs to be done and that if I haven’t received one within 2 weeks to call back. I did…they said “Oh sorry” that email was never sent…and so the story goes on but you can all get the gist of whats going on.
My question to anyone is, have any of you researched foreclosure fraud, assignments of mortgages, lost notes, etc??
Since this has all started for us, I have researched everything and everyone on my mortgage papers, found there to be fraudulent signatures among other things.
Here is a link to a lawyer in Florida speaking about about this…Interest research!
http://mattweidnerlaw.com/blog/
Good luck to all of you,
Blessings
People! Whatever you do never get financing from citimortgage. After months of receiving threating letters and fustrating hang ups thru customer service while waiting on the status of a home modification requst I ultimately had to cancel it due to the lies they told. I was totally misled about the terms of the modifiaction and when I pressed them about the documents that were sent to my home, it was apparent to me that they have very questinable practices. I have never met a corporation as unprofessional as citimortgage. The experience I’ve had with citimortgage is one I will not soon forget. Please whatever you do stay as far away from this company as you can!!!
Well looks like I’m not the only one that hates Citi. I am right along with everyone else first off after Katrina they held half of my insurance check had to make a loan to reroof my house because the first half was not enough then after sending the proof that the work was done took them a full year to send me the rest of my money.I just got tired of fighting with them.
NONPAYMENT ON MY INSURANCE yes my insurance was in with my house payment and had been for 10 years but in 2008 they didn’t pay my insurance so it cancelled and they would not pick me back up all because Citi decided not to send in my money that they escrow from me. Spent hours on the phone with them and trying to find new insurance could find no one to take my doublewide trailer so Citi decided to take out their own insurance that was not the full amount of my loan but at this point I was tired of fighting with them and gave up and kept the insurance they took out.
HOUSE BURNT DOWN APRIL 12,2010
total nightmare now that the insurance did not cover the whole loan I still owe them 10,000 dollars after the insurance pays their part it’s been almost a month and they recieved the insurance check at the end of April but stll has not been posted to my account the 10,000 I still owe them is for the land but they refuse to let me clean up the land every day it’s something different I had to send them a letter telling them what to do with the money from the insurance company I lost everything the house has no roof holes in the floors no doors no windows hardley any outer walls left and their telling me I can’t tear down what’s left until I pay them the balance because they are scared we are going to walk ayaw from the note and leave them with just land and nothing to repair what part of BURNT DOWN do they not get they have the money for the house that I am still waiting for the management teem to aprove to put it on my balance and they also have the tittle to my land do u think I’m going to clean it up and then let them have it NO!!!!!!!I’m not that stupor but I guess they are. So it sums up to this I have 1 week left in this hotel then I ll be homeless my husband my 2 kids and myself they want 10,000 dollars befor they let me tear down what’s left of my house even though they own the title and told them within the next 60 days I wll be GLAD to pay them off THEY COULD CARE LESS I’m almost at the point to let them have it because I’m still being charged intrest on the full loan even though they have the check from the INS company then had the nerve to ask me to make my may payment they are a rip off if any one knows what I should do please let me know.
PLEASE HELP! I need to know – with the new Making Homes Affordable plan, are banks *required by law* to sign subordination agreements? Does anyone know if they are or are not, required by law? For example, we have a mortgage split 80/20 (2 loans) all “interest only” 30 year fixed rate, 2 separate interest rates (one on each loan), interest only period expires in 2017, and we owe more than the house is worth (yeah, join the club!) So before 2017 when we would really be underwater, we want to refi, and in addition, make some FAT baloon payments to principle on the small loan and get it behind us as there is literally nothing we can do to consolidate that loan. (Of course.) We already found out we would be approved for refinancing the large loan as our house is valued about 12K over what we owe on that loan only. Bank of A is our lender on each loan. I called them tonight to check rates on refinancing the large loan as rates have really just dropped recently, and we are all approved, but at some 5.6 rate with $4K closing costs and fictitious fees! I asked him if we have the option of refinancing that large loan elsewhere and he laughed at me (*seriously! non kidding*) and said that there is no way BofA or any other bank would sign a subordination agreement for us to do this in this situation and that it is their legal right. WTF? And of course I called Wells Fargo an hour later and was told we would be approved at 5.0 (0 points), and $2500 or so in total fees, escrow, etc., doubtfully would need an appraisal, only $16 to hold the loan for 2 months at that rate!!!! The Wells Fargo guy told me that BofA is wrong, they basically outright lied to me, it is our legal right to get that loan wherever we want and they have to sign the form due to the government recent legislature. (Ahtought I am sure they will purposely drag their feet on doing so, for a million years.) AHHHH! I could cry! Who is right? Where do I get answers? Is anyone here an attorney?????????
I was current on my mortgage with Citimortgage until I entered the HAMP program. Thinking I was getting mortgage relief, what I got was automatic delinquency, late payment and penalty fees and now foreclosure actions. I believe Citimortgage has committed fraud. A class action law suit should be brought against this unscrupulous lender and I wish to be a part of it.
WOW, I don’t really know what to say after reading through some of these. I just sold a house in Ohio. I had the mortgage through Citi. I am getting ready to buy a house in Colorado. I had never had an issue with Citi. I was considering using them again but now I don’t think so. I think I will take my business elsewhere no only to avoid the pain expressed here but as consumer support for those that have had such terrible problems. It’s like politics, vote them out, don’t do business with them.
Well I recently had the misfortune of dealing with this company. I had a mortgage with ABN-AMRO and they were taken over by Citi. I refinanced with a new company 3 years ago 2007. Most recently I decided to take a equity loan out for some home improvements with a different bank. They told me they could not approve the loan because the Title still had the Mortgage of 2007 against it. I need to get a discharge of Mortgage from Citi.
After being transferred around for close to 3 hours I finally spoke with someone and they told me they needed the Title work so that this discharge of mortgage can be generated. They requested that I fax them this paperwork.
They also explained to me that this process will take 21 business days. to resolve. Fortunately for me this loan is not needed right away but I was under the impression banks were regulated and that they could be fined for not doing which I’m requesting them to do in a timely matter.
Dealing with them is a bad dream that’s for sure. There is no accountability or recourse that I am aware of. Hopefully his will be taken care of but forgive me if I am skeptical of anything happening. When you can not get people on the phone that will follow through how can anyone be measured. Who is the Satisfaction department at Citi. Why do they not have a telephone to find out if they received needed paper work or when I could expect this to be resolved. Simple answers for most companies but not at Citi.
citimortgage is on my case now also.have had payments deferred and while they were taking thier time with it; they were charging me late fees.have problems with auto pay over the phone by holding out before time and costing me overdraft fees.because they reported me to credit bureau over late fees, cannot refinance loan with someone decent.
CITIMORTGAGE IS SHITTYMORTGAGE. ANYONE FILING A CLASS ACTION SUIT I WILL SIGN UP. CITI IS OWNED BY THE SAUDI SHEIKS WHO JUST WANT US DOLLARS/ PROPERTY/ TARP MONEY AND THE US GOVT KEEPS DISHING IT OUT. I GOT A MODIFICATION WHICH CITI INCLUDED HIS 249/PER WEEK UNEMPLOYMENT. YOU DONT HAVE TO CLAIM ANY INCOME IF IT IS NOT GOING TO LAST LONGER THAN 3 YRS. ALL CITI COMSUMERS SHOULD TELL CITI TO SHOVE IT. THE SAUDI ALMOST OWN AMERICA!! IF DOING A MODIFICATION GO TO http://WWW.SIGTARP.GOV BEFORE APPLYING. LEARN BEFORE YOU GET BURNED. EVEN US GOVT ADMITS MODIFICATION WAS A FAILURE . CITI AND OTHER LENDERS RETURN THE MONEY FOR A POOR JOB AT MODIFICATIONS. SOLUTION ELECTION DAY UNSEAT THE GREED/ WASTEFUL POLITICIAN WHO ARE DIATROYING AMERICA.
We are dealing with the same stuff with Citi Morgage, A loan Modification does not take up to a year!!!!!! been going through this since last August, but My husband was laid off, and we asked for the loan Modification. They said there are 3 modification’s and we did not qaulifi for the first one or the seconde one, But they neglected to tell us it would hurt are credit! had we known now what we new before doing the loan Modication we would of just kepted are loan as is. and asked for help somewhere else. I been dealing with them. one of there loan officer’s told me the sent us a text saying our modiification did not go through…. who on earth send’s a text to a HOME phone? and we been getting phone call’s from the philipeen’s as well. then we kepted seeing when we send our check’s to them…they would not cash them till the next moneth, so they said we were at default on our loan. so we took matter into our own hand’s and sent it certified for the to sign. we kept an i on that letter and it did get signed on the Month. but was not cash till the next month again at the END of that Month! They were tacking on fee’s that did not make sence.. so I called them and asked about there fee’s that they were tacking on, One of there fee’s was, they come out to your home to see if your the home owner’s. OK I did not have anyone come to my DOOR asking me if I was the HOME OWNER!!!! I have documented all my call’s even as to printing out the call’s DATE’S AND TIME’S from my phone bill,and wrote down the name of the people I talk to employee ID number and the day I talk to. They even said I had Coucler’s and gave me bogus number’s excepted for 2 of the coucler’s and I keep calling them coucler’sBut they do not call me back’ and do you think they get back to me NO! Call your local New’s media. I called my local New’s and I called Date Line you might want to contacted a Lawyer as we are doing this today… They said on one of the goodmorning america or date line that CITI MORGAGE is the number one Morgage that is makeing good Money! NOW I know WHY! I hope that this help’s. Document all your call’s take there employee ID number and keep bitching at them…contacted your local congress and your atterney general’s office… let them know what is going on…This need’s to STOP! We did nothing wrong! This need’s to get out to the Media!!!!!!!!!!!!!!!!!!!!!
Today’s Date 6-28-10
One of the and reveiwer’s called me and told me that we were aproved, but that is what they been saying for 5 month’s as I explained to them, but he was saying they are sending it off to the underwriter’s of Fanny May. I again eplained to him that they been saying this AGAIN for 5 month’s it’s called the HAM Program’ I told him they need to stop giving me the run around and send us the paper’s so we can get them signed, he also said he would stop the letter’s of FORCLOSER’ But I told him that’ I talk to a Supervizer already, and that they could not stop the letter’s as they are in a attimatic system send out as well as phone call’s, but AS I READ all these’s letter’s and seeing alot of you loose your home’s. This is very sad!
Sincerly
Going through
HELL with CITI MORGAGE
P.S WE ALL NEED TO GET TOGETHER AND FIGHT!
I agree with every negative comment about CITI mortage. I called AHEAD ( 1 month) to make payment arrangements “Gloria” assured me a partial monthly payments for 2 months would be fine. After I made the partial payment (and they cashed the check), I started getting phone calls saying my payment is late. I called 4 different numbers, was hung up on 3 times before anyone would acknowledge the person I talked to gave me incorrect information and refused to honor it. Their business practice is shady at best. I’m surprised they aren’t under scrutiny for false lending information. Can anyone give me some insight into this?
I went threw a remodication with citi and payed every month along the way well they said I was approved has I went from making 65,000 a year to 35,000 but there help was only giving 1% off of my 5 and a half % to 4 and a half for 5 yrs then it would go back up. My problem is that I didnt take the offer has the way they set it up it was going to raise my mo payment $200.00 a month which was going to cause more problems when they where suppose to help me out with a lower payment. While in the trail period u cant be late with your payment which every month 4 three months well now that I didnt agree to have my payment raised now they are saying I owe 6,000 for back payments that I have paid every month. Now I have to take time out and go to bank to get copys of my checks because these people do not now how to do there jobs DO NOT GO THREW A REMODICATION WITH THEM INLESS you want to go threw a major BULLSHIT. The stress that these untrained people put u threw is just crazy. Also you have to record them when you talk with them because they tell you one thing and its not true . I am so frustrited with these morons. I hope you have better luck then I did.
I also agree with every negative against Citi as they refused and even flat-out TOLD ME there was nothing they could do to help me with loan modification. I continually stayed in contact after I was laid off and they would not even accept PARTIAL payment or anything….I listed my house as a short sale and after being on the market for 30 days I receive a notice of foreclosure!!! SERIOUSLY??? THEN I asked about a Deed in Lieu but they wouldn’t do anything because the house needed to be on the market for 90 days! WTF?!? How can I have it on the market for 90days when they are foreclosing on me in 30??? I DON’T GET IT!! This company is SOOOO FRUSTRATING!!! They REFUSE to help their customers in time of need. Every time I have asked to speak to a supervisor they have disconnected me. I swear I think they are “land grabbing” to better their own position when the markets turn around. IF ANYONE READS THIS AND CURRENTLY HAS CITIMORTGAGE…..RUN!!! REFI OR SOMETHING!! GET YOUR PROPERTY AWAY FROM THESE PEOPLE!!!!
THE ONLY THING I HAVE TO SAY IS DIDO TO ALL COMPLAINTS!!! AND I HAVE WRITTEN ALL OF THE GOVORNMENT OFFICES AND THE PRESIDENT OF THE UNITED STATES! IF HE CAN’T OR WON’T STOP CITI FROM STEALING HOMES FROM PEOPLE YOU KNOW THAT ALL OF THEM ARE WORKING TO GEATHER SO THEY CAN SUPRESS THE AMERICIAN PEOPLE!
citimortgage is not much better than the guy who sticks a gun to your head and tells you to get out of your own car only in this case its your HOME. it hasn’t progressed that far in my case but they are doing every thing in they’re power to see that it does. unreasonable late charges completely fictional finance charges.If your financed with citimorgage make sure you stay in good health and don,t get behind cause they will ride you all the way to bankruptcy i broke a leg they’re breaking the rest of me
There is a pending class action suit. For details see http://www.citimortg[...]/?page_id=20
If there is another action I’d like to know about it.
Thanks,
Dan
Well I have a different issue. I went in to pay my mortgage and it tells me it is paid off and thankyou….! Nothing to show who or when or how. Scary. Some anonymous billionaire or a huge mistake….Yeah I know which, but after reading all the posts above it makes my blood run cold to even think about calling them…Does anyone one else have their mortgage mysteriouslypaid off?
Citi – Their tag line is “CITI never Sleeps”…but in reality they are asleep all the time. Love to share my stories but most have been covered.
CITI JUST CALLED TO INFORM ME THEY HAVE ME IN FORECLOSURE. THEY WERE SUPPOSED TO DEFER TWO PAYMENTS AND I WAS IN LOAN MODIFICATION PROCESS. THEY JUST TOLD ME I WAS IN FORECLOSURE AND OF COURSE NOT THE SAME PERSON I TALKED TO LAST TIME OR TIME BEFORE. I HATE THESE PEOPLE. I HAVE BEEN DEALING WITH MY MOTHER HAVING A STROKE AND HELPING MY DAD THIS IS ALL I NEEDED!!!!!!
My father is going thru the same deal, He has just been put on unemployment after working his whole life never been on it.(40years working) so he went thru citi mortgage to get his payments reduced. And its gotten to the point to were my dad doesnt know what to do. My dad just payed them 5,000$ for a “late fee†that he was never late on to keep our house off the market. Now they say we owe more money!!! my dads credit score went from perfect to shit in a matter of months all because they fucked up on how much he owed saying†oh, you still owe $36.59″ my dads credit was fucked over because he owed them less than 40 dollars for 8 months, and they failed to inform him about it. He had to find out after going to get a loan from another bank and they told him his credit wasnt good enough. You can imagine how shocked and embarrassed my father was in the bank thinking his credit was still perfect. My dad is literally on the brink of a complete meltdown and without help soon i can see his life span greatly shortning. I myself am only 20 and would love to have my dad there when i get married and not see him die because citi mortgage is dickin him around into an early grave. Please if there is anything you can do contact me.
CitiMortgage
RE: Account #
I have for over a year now tried to get some help from CitiMortgage with this loan.
In the beginning; (due to my error in re-financing with a company) I was not told, although I’m sure it was in the fine print that my new mortgage (approx 2003) would become adjustable after a 2 year time. I was told I would be able to refinance in 6 – 8 months which didn’t happen because at the end of the 8 months they told me that property values had dropped and it would be impossible to refinance now.
In that time my mortgage was sold to CitiMortgage. EVER since that time I have had trouble with CitiMortgage.
In August 2009, I called CitiMortgage trying to get a modification on my loan. Due to divorce-legal fees, etc. I was having financial difficulties. I was told that in order to process a modification, I would have to be BEHIND on payments 2 months. I proceeded to work on this modification, all to no avail. CitiMortgage claimed not to have received my faxes (even though I had proof) and had to re-send them. Then was told it might take 6 – 8 weeks before any answer could be solidified. In the meantime, this is being reported to credit reporting agencies as a delinquent account, thus hindering my credit score in the meantime. By March 2009, there was still no help from CitiMortgage and with the lack of help from CitiMortgage and the other financial difficulties, I had to file bankruptcy. I kept the house out of the bankruptcy however, and in order to file was told by my attorney that the 2 payments I was behind with CitiMortgage would have to be paid before the bankruptcy could be filed. So at that time through borrowing money I was able to get those 2 payments paid. A few weeks after the bankruptcy filing however, I received paperwork from CitiMortgage showing the $1900 (plus) that I had paid in March was not accounted for by CitiMortgage, thus CitiMortgage sent a modification to sign.
As of this date, I’m not sure whether that money was ever accounted for.
Beginning in April, I called in my mortgage payments, because I was blocked from paying online. EACH and EVERY month I called to pay, I was directed to the bankruptcy department even though the house was NEVER in the bankruptcy. Each time I called to make these payments, I was sent to this department to make my payments, and each time was told to pay $809.68 – which I did. All this time I’m receiving a statement each month also, BUT NEVER does it reflect that I have a late charge, that I am a payment behind or no such info except the monthly payment. At the beginning of October 2010 I called to make the September payment AND the October payment and was told that I was almost $3000 in arrears. In talking to someone at CitiMortgage, I am told that SINCE April, only partial payments have been being applied – thus my account is showing VERY delinquent and multiple reports have gone out to the credit reporting agencies (like I need ANY more bad reports at this time). This was due ENTIRELY to CitiMortgage giving me INCORRECT information. Included in the payment in October (according to the person taking the payment) was the late charge fees.
In October, I paid $1502 and change, in order to try and begin to correct some of this. Then in November I phoned in another payment for $878 and change (plus any charges that were additional JUST to pay). Then in December, I called to make a payment and was again told I was 3 months behind. Upon checking, CitiMortgage discerned that they did indeed have the confirmation # of the payment, but it had not been applied. They would send it to the correct department and try to get this taken care of but it might take 2 weeks. In the interim, I receive a letter requesting my checking account information showing these payments. So, I got these to CitiMortgage, and in 2-3 weeks had received a letter stating that the $1700 (plus) would be reapplied to my account – and they would send a notification to the credit reporting agency in reference to NOVEMBER. To begin with there were MANY months that there was negative info reported to these agencies (again, due to mis-information from CitiMortgage) that have NOT been corrected.
In addition, this as to my understanding is and Adjustable Rate Mortgage (again unbeknown to me), and in light of mortgages rates today and in the last year – SOMEHOW my interest rate is still almost 10percent… Is there an explanation for this that I’m not aware of?
IN ADDITION to that – today 1-26-2011, I get a letter saying that because of the delinquency on my account, there will now be an exterior inspection of my home, with the charges being applied to my account, AND these MAY continue monthly.
What are you people trying to do? Make me lose my house? I have tried for a year and a half to get some resolution, help, satisfactory answers, some kind of helpful information from CitiMortgage – ALL to no avail. Instead I’m getting charged for anything that can be dreamt of, with the potential for additional charges.
And now, yesterday 1-18-2011, get yet another letter pertaining to my DELINQUENT account..
And now an update from my credit report showing something else from CitiMortgage. I am NOT delinquent on this account. I have made payments that were supposed to cover and erroneous late charges and now ONLY have the January payment that is due… What else can I do to get this straightened OUT? Anything reported from CitiMortgage to the credit reporting agencies should have been to correct the last entry which showed delinquent.
I am at the end of a very long divorce dispute, just finally closed on my bankruptcy and am trying THE BEST I KNOW HOW to begin building my credit score again.
Any response that I do get is slow to get here, and apparently crossing over from another department within CitiMortgage and your right hand doesn’t appear to know what your left hand is doing.
Well I see I am not the only one going thur. I was on a modification prog and pd since 09 every mth on time and got a ltr in oct that I was declined because of a paper I didn’t send. I knew nothing abt it. now they have me in forecloser. that I am 12 months behind. i talk to a defferent person time i call with a different scrip the read that not encouraging at all. I been in this hse for 40 years. why are they trying to take my hse? no heart!!! I am standing on my faith. I have proof of all that in my favor but cant get no one to hear what i am saying. the first person that told me abt changing my rate and all no longer work there. i wrote everything down when i talk to someone fm there. but when u call the speak to the person u last talked to they don’t know them. somebody got my money that i paid while on the modification prog. what do u do? I am a retired senior citizen now
citimortagage needs to be stopped.
have you ever heard of NACA? get the loan remodified, lower payments. this is for people that’s in a hardship situation. go to their website perhaps they can help, citi mortgage is registered with them, give it a try! they have these “save the dream” events all over the country.
the worst customer service process EVER
Well with me it all started when I was trying to get a remodification on my loan I went from making 72,000 a year to 35,000 and needed help .Citi told me they would help me but when it came down to it they where going to raise my payments.So I declined the mod and thats when all hell broke out I made every payment every month and then they started to say I owe 5700.00 so they gave me a fax # to send in proof but never heard back from them they call me atleast 3 times a day and sometimes more. I got high blood presure from the stress that this hole thing has caused me .They are out of hand and someone needs to bring them down a notch or two.I told them to take me to court has I have proof that I made every payment on time and even paid the difference up from the remod when they droped my payment down while in the process of the remod. We need to get a lawer and file a class action lawsuit against Citi Mortgage. Good luck to every one with the same problem any lawyer reading this we could use your help……….Thanks Craig
Citimortgage is a joke. Way too many late fees when money was sent ahead of time. Payments that went “missing” but were processed. After much complaining, found out there is (was) an unapplied funds account they never told me about. Dropped calls too many times. Customer service I can’t understand. Foreclosure threat over and over. $15.00 monthly inspection fees they won’t give me an answer for, and now they are wanting to charge me for 3 years of these monthly inspection fees they openly admitted they omitted by accident. I am glad to find out I am not alone. My credit is screwed because of them…
Citimortgage purposefully makes it difficult and gives you the runaround hoping you’ll just give up and knuckle under. I experienced the same half-assed treatment from them when I was trying to refinance. First of all, they contacted ME saying that I was eligible for a refinance. When I called to initiate the refi I told them that while I had assets I was unemployed at the time. The agent assured me that would not be a problem. After paying their fee to initiate the refi I got the frustrating runaround from them. They kept changing who was handling the refi, kept asking for documents they already had since they had the original mortgage, people were hard to get in touch with, etc. THEN they turned down the refi. WHY? Because I didn’t have a job!!!! Something I told them upfront! So I am paying $200 extra a month and will pay it off in half the time. But the kicker came today when I got this email from them saying that for a FEE of $375 I could join a biweekly pay program!!! I just called and gave the cs rep an earful.
I have the same problem as the rest of you basically.This week i noticed citimortgage altered the amount om my check for more than 180.00.They claim I’m behind they have tacked on late fees and inspection fees.i have providede proof they don’t answer my letters calling them on the phone is a complete waste of a whole day.Today i drove down to 3400 peachtree rd atlanta Ga.30135 where it said they have an office.I drove all the way down there paid for parking(not to mention i left work early)well,guess what?I was told Oh they have’nt been here in 4 or 5 years.I’ve decided to keep records of everything send my payment in certified and they can handle all there twighlight zone made up fees.If they try to do something they need to show proof plus prove i have’nt tried to work with them.I think they need to pay for our pain and suffering.I would Love to know about any class action lawsuit…Val
I am not one to rant much, but I have to say that CitiMortgage is the WORST company to ever do business with!! Proceed with caution if you have a mortgage through them…their customer service is terrible – you can never get the same person twice, the notes that one person says they make in the system always mysteriously and conveniently disappear when the next person tries to find them. When you send them documents, MULTIPLE times, and they somehow STILL don’t make it to the company…or they make it, and you verify with a live person they have made it into the system, however, the next time you have to call they ‘can’t be found’…What a bunch of disorganized and lying people. I can’t believe they are still in business…
I WILL SAY THIS O N C E , Talk to your Congressman or your State Senator.
They WILL HELP! That is why you elect them. Citi gave us the major big one, Well we GAVE IT BACK!!!